This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Tax Experts Group include:
- Length of time business has been operating
Factors that raised the rating for The Tax Experts Group include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jack Gendreau
Number of Employees
Tax Return Preparation Taxes - Consultants & Representatives
Alternate Business NamesJack Gendreau EA MBA
Industry TipsIdentity Theft
THIS LOCATION IS NOT BBB ACCREDITED
18100 Von Karman Ave #850
Irvine, CA 92612 (800) 930-4518 (949) 705-4455 Directions
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Additional Phone Numbers
- (800) 930-4518(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: There are so many and not just relating to delay. This company promises immeadiate action after first payment, and after paying I asked for proof or to be explained what the process. They seemed only concerned about money. They were then late and changed every meeting, not following through with anything they said they would do. They filed returns that are completely inaccurate, and which was not the priority I needed done or was paying them to do. After having to go back to their office after they changed, without asking or apology yet another appointment, I went in and signed my returns. I asked if they had contacted state and federal and let them know we were working on this so no further issues. Two days later I got a text thanking me for signing the papers and informing me they would be sent in after next payment was made, which was not due for 4 days, and was never part of the agreement. I at that point said I just want my down payment and my paperwork I had given him, my personal tax papers and was going to move on as I felt extremely uncomfortable. All I have received is texts "we have not recieved your payment. It is very clear this is some sort of scam and all about praying on peoples tax situations. I actually called the State Franchise Tax Board on my own today, and they informed me that nobody had contacted them about my Tax Lein, which was the main purpose for hiring this group. I on my own got a 90 day stay, which is what I thought I needed help doing. This gentlemen **** ******** plays off peoples fears about taxes, does nothing he says, shows no proof of what he is doing, is late or cancels every appointment. He advertises great BBB but I basically see nothing good. I have NEVER in my life dealt with someone that is so rude, self absorbed, and blatently ignores or will help explain his service. Once he gets your money, all he cares about. Also, I hired new account to look at what he prepared, and it was laughable. I want my paperwork back!
Desired Settlement: I want my tax documents I gave to Jack, which he is basically holding hostage, and my money paid returned as he has provided no services. He did very minimal basic tax returns, which he wont send in or give to me. At this point I will give up the $500 if he returns my stuff and give me the tax forms he has done, so I can have ammended and done correctly, just never have to speak to this man again.
Business Response: The Tax Experts Group has agree to filed missing tax returns and to negotiate a payment plan in a Service Agreement dated October 1st 2014. The Tax Experts Group filed 7 years of tax returns on 10/14/2014 as proven by USPS certified mail receipt. The Tax Experts Group has filed to the Franchise Tax Board and to the IRS 14 tax returns in two weeks which is totally remarkable, and exceed any reasonable expectation.
Payment due for these tax returns was $2,500 payable by an initial retainer of $500 and by monthly installment of $500 due on October 15th,, , .
Customer has decided not to pay thepayment and to handle his case himself. He has contacted directly the Franchise Tax Board and negotiated a 90 days collection hold and intend to do the same with the IRS. The Tax Experts Group has accepted to forgo the unpaid $2,000 balance owed.
OnThe Tax Experts Group notified the client that as per his request, the service has been terminated for non payment of a balance due of $2,000. This case has been resolved in a timely manner and client has benefited of a $2,000 debt forgiveness. The Tax Experts group has provided outstanding service in a timely manner and has lost $2,000 for non payment for service rendered. Case closed
**** ******** EA MBA
Better Business Bureau:
We request that you consider this case as closed and resolved.
ALL the tax returns are sitting at the receptionist desk at our Irvine office and he has been notified it's available for him to pick up.... his response was that he is out of town.
The $500 retainer initially paid, did not nearly cover the amount of work that we completed and he defaulted on the 2nd payment due reference on the payment plan he agreed to on our service agreement. We have accepted to take a $2,000 loss on this file.
We consider this file as closed and the previous allegation without any merit. For example, he accused us of preparing several tax returns, of modifying and signing the tax returns and of not mailing the tax returns. He only came to the office for one meeting, and a second time to sign the tax returns. In order for the IRS or the State to remove tax liens we needed to file all missing tax returns. We did $2,500 of work on a $500 retainer and had to do 5 years of back tax returns. ALL tax returns have been signed by the taxpayer himself and we certified mailed (see attached) everything to the IRS and the State on 10/14/14 even without his 2nd payment due. The amount of work we did far exceeded the amount of money he paid us and he continued to say he was bringing his 2nd payment to the office, which he NEVER did.
Please confirm this case is resolved and closed. Thank you.