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The Tax Experts Group

Phone: (949) 705-4455 View Additional Phone Numbers 18100 Von Karman Ave #850, Irvine, CA 92612 http://www.OrangeCountyTaxRelief.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Tax Experts Group include:

  • Length of time business has been operating

Factors that raised the rating for The Tax Experts Group include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Tax Experts Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 23, 2013 Business started: 09/14/2011 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Jack Gendreau
Contact Information
Principal: Mr. Jack Gendreau
Number of Employees

3

Business Category

Tax Return Preparation Taxes - Consultants & Representatives

Alternate Business Names
Jack Gendreau EA MBA
Industry Tips
Identity Theft

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    18100 Von Karman Ave #850

    Irvine, CA 92612 (800) 930-4518 (949) 705-4455

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Additional Phone Numbers

  • (800) 930-4518(Phone)
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Complaint Detail(s)

11/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: There are so many and not just relating to delay. This company promises immeadiate action after first payment, and after paying I asked for proof or to be explained what the process. They seemed only concerned about money. They were then late and changed every meeting, not following through with anything they said they would do. They filed returns that are completely inaccurate, and which was not the priority I needed done or was paying them to do. After having to go back to their office after they changed, without asking or apology yet another appointment, I went in and signed my returns. I asked if they had contacted state and federal and let them know we were working on this so no further issues. Two days later I got a text thanking me for signing the papers and informing me they would be sent in after next payment was made, which was not due for 4 days, and was never part of the agreement. I at that point said I just want my down payment and my paperwork I had given him, my personal tax papers and was going to move on as I felt extremely uncomfortable. All I have received is texts "we have not recieved your payment. It is very clear this is some sort of scam and all about praying on peoples tax situations. I actually called the State Franchise Tax Board on my own today, and they informed me that nobody had contacted them about my Tax Lein, which was the main purpose for hiring this group. I on my own got a 90 day stay, which is what I thought I needed help doing. This gentlemen **** ******** plays off peoples fears about taxes, does nothing he says, shows no proof of what he is doing, is late or cancels every appointment. He advertises great BBB but I basically see nothing good. I have NEVER in my life dealt with someone that is so rude, self absorbed, and blatently ignores or will help explain his service. Once he gets your money, all he cares about. Also, I hired new account to look at what he prepared, and it was laughable. I want my paperwork back!

Desired Settlement: I want my tax documents I gave to Jack, which he is basically holding hostage, and my money paid returned as he has provided no services. He did very minimal basic tax returns, which he wont send in or give to me. At this point I will give up the $500 if he returns my stuff and give me the tax forms he has done, so I can have ammended and done correctly, just never have to speak to this man again.

Business Response: The Tax Experts Group has agree to filed missing tax returns and to negotiate a payment plan in a Service Agreement dated October 1st 2014. The Tax Experts Group filed 7 years of tax returns on 10/14/2014 as proven by USPS certified mail receipt. The Tax Experts Group has filed to the Franchise Tax Board and to the IRS 14 tax returns in two weeks which is totally remarkable, and exceed any reasonable expectation.

Payment due for these tax returns was $2,500 payable by an initial retainer of $500 and by monthly installment of $500 due on October 15th, November 15thDecember 15thJanuary 15th.
 
Customer has decided not to pay the November 15th payment and to handle his case himself. He has contacted directly the Franchise Tax Board and negotiated a 90 days collection hold and intend to do the same with the IRS. The Tax Experts Group has accepted to forgo the unpaid $2,000 balance owed.
 
On November 17 The Tax Experts Group notified the client that as per his request, the service has been terminated for non payment of a balance due of $2,000. This case has been resolved in a timely manner and client has benefited of a $2,000 debt forgiveness. The Tax Experts group has provided outstanding service in a timely manner and has lost $2,000 for non payment for service rendered. Case closed

**** ******** EA MBA

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 Okay, his response is a complete fabrication. I retained his services to contact IRS mainly, not do my taxes. After almost two weeks of rare responses, no information or proof he did anything, having to wait or go to his office 3 times for returns, which were not done corectly. He text me on OCt 11th, stating thank you for coming in to sign returns, I will send out after you make next payment, which was not due for 4 days. I asked him to please show proof several times daily he contacted IRS and State about my tax lein, no response but are you sending money, are you bringing money. I finally said ok I will bring money but I need proof. No response once again, and yet he is telling you he sent certified mail. Well he never showed me or told me that and in fact said opposite and said he wasn't sending until I paid. I said many times, please give me my paperwork back and my money. NO RESPONSE on the subject, I found out from State he never contacted them and because of things I sent they gave me a stay so I can file my taxes and not worry about a levy. This is something he advertises he does in 24 hours of first payment, lie and he would never respond. I have over 50 emails and calls over two weeks, with never one response or any information, but wanting money or me to come to his office over the returns whcih are so incomplete and not my main concern, as I explained to him 20 times, it was my lein. Also, he is just s complete con man and liar, on the 17th he sent this email and response to you and I after I said I want my money back, my paperwork and nothing to do with you at this point and showed him what I filed with you. He then came up with this complete fabrication as a con artist would, how he did things he didn't and he he is out the money. Also, he advertises things and people on his website that are not true. He is a one man show, but presents himself as a big firm. His customer recommendation are false as well.

Regards,

******** ******

Business Response:

We request that you consider this case as closed and resolved.
 
We have made available to taxpayer ALL his tax returns and paperwork to, equivalent to $2,500 worth of work. This includes copies of the receipts of certified mail that he accused we never filed to the state and IRS showing proof that they were mailed on 10/14/15.   
ALL the tax returns are sitting at the receptionist desk at our Irvine office and he has been notified it's available for him to pick up.... his response was that he is out of town. 
 
The $500 retainer initially paid, did not nearly cover the amount of work that we completed and he defaulted on the 2nd payment due reference on the payment plan he agreed to on our service agreement.  We have accepted to take a $2,000 loss on this file.
 
We consider this file as closed and the previous allegation without any merit.  For example, he accused us of preparing several tax returns, of modifying and signing the tax returns and of not mailing the tax returns.  He only came to the office for one meeting, and a second time to sign the tax returns.  In order for the IRS or the State to remove tax liens we needed to file all missing tax returns.  We did $2,500 of work on a $500 retainer and had to do 5 years of back tax returns.  ALL tax returns have been signed by the taxpayer himself and we certified mailed (see attached) everything to the IRS and the State on 10/14/14 even without his 2nd payment due.  The amount of work we did far exceeded the amount of money he paid us and he continued to say he was bringing his 2nd payment to the office, which he NEVER did. 
 
Please confirm this case is resolved and closed.  Thank you.