BBB Business Review

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This business is not BBB accredited.

Pinnacle Tax and Financial Services

Phone: (800) 260-4334 View Additional Phone Numbers 100 Pacifica #305, Irvine, CA 92618 http://www.pinnacletaxadvisors.com


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Description

This company offers tax preparation services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pinnacle Tax and Financial Services include:

  • Failure to respond to 38 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to have a required competency license

Factors that raised the rating for Pinnacle Tax and Financial Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 39
Total Closed Complaints 41

Additional Complaint Information

Many consumers allege they hire the company to help lower their taxes or help with tax preparation. The consumers allege they pay a fee of at least $2500 for these services. Consumers allege the company does not follow through with the services they were hired for. Consumers claim they have not received a refund for the company's failure to complete the services they were hired for. The company has not responded to any complaints from the BBB. The BBB attempted to contact the company in regards to this complaint but the company did not respond.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Pinnacle Tax and Financial Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: Business started: 09/01/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Tax Education Council
Post Office Box 2890, Sacramento CA 95812
http://www.ctec.org
Phone Number: (877) 850-2832
On 5/17/2016 BBB confirmed that Pinnacle Tax and Financial Services had not obtained a necessary license from California Tax Education Council.

Type of Entity

Sole Proprietorship

Business Management
Mr. Michael Hernandez
Contact Information
Principal: Mr. Michael Hernandez
Number of Employees

1

Business Category

Tax Return Preparation Taxes - Consultants & Representatives

Alternate Business Names
Pinnacle Tax Advisors Tax Network of America
Industry Tips
Identity Theft
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.