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          Fluidra has 1 locations, listed below.

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            • Fluidra

              2882 Whiptail Loop Ste 100 Carlsbad, CA 92010-6758

              BBB Accredited Business

            Business ProfileFluidra

            Pool Supplies
            BBB accredited business

            Contact Information

            2882 Whiptail Loop Ste 100

            Carlsbad, CA 92010-6758

            Visit Website
            Email this Business
            (760) 599-9600

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            Customer Reviews

            3.31/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            54 complaints closed in last 3 years

            25 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/11/2012

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fluidra North America develops and manufactures products and IoT solutions for the residential and commercial pool markets. Some of the brands owned by Fluidra include Jandy®, Polaris®, and Zodiac®.  Fluidra North America does not sell directly to consumers.  To connect with a dealer or servicer of Fluidra’s products please go to https://locator.fluidrausa.com/en. 

            Business Details

            Location of This Business
            2882 Whiptail Loop Ste 100, Carlsbad, CA 92010-6758
            Email this Business
            BBB File Opened:
            12/21/2000
            Years in Business:
            24
            Business Started:
            12/9/1999
            Date of New Ownership:
            12/9/1999
            Business Incorporated:
            11/3/2017
            Accredited Since:
            7/11/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Zodiac Pool Systems LLC
            • Zodiac Pool Systems
            Business Management
            • Mr. Bruce Brooks, CEO
            • Ms. Jessica McDermott, Operations Manager
            • Mr. Brad Parker, Vice President of Marketing
            • Mrs. Kate Moynihan, Customer Service Specialist
            • Mrs. Lindsey Zimmer, Program Manager
            Contact Information

            Principal

            • Mr. Bruce Brooks, CEO

            Customer Contact

            • Ms. Jessica McDermott, Operations Manager
            • Mr. Brad Parker, Vice President of Marketing
            • Mrs. Kate Moynihan, Customer Service Specialist
            • Mrs. Lindsey Zimmer, Program Manager
            Additional Contact Information

            Fax Numbers

            • (760) 597-1238
              Primary Fax
            • (707) 763-5074
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            54 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In June 2023 I had my pool pump replaced (see attached doc) this pump has a 3 year warranty. Feb. 19 2024 it quite working, I was told by the installer that I had to contact Fluidra for the warranty on the pump which I did. Fluidra sent me their recommended service company in my area (AquaMedic). I contacted AquaMedic and the came out look at my pump and said it would have to be replaced. I have calling and emailing both Fluidra and Aquamedic to find out why someone hasn't come back to replace my pump. I have heard that it take two different people from Fluidra to approve the replacement pump 1 person has and not sure why the second one has not. AquaMidic advised me that it normally takes about a week to get warranty parts from Fluidra and they are waiting on Fluidra to send the part. I have a large investment ($110K) in my pool which has been turn off for a month and will cost me to have the water restabilize because it has been turned off. Any help you can give to get Fluidra to honor their warranty would be appreciated.
            Read More
            Read 53 More Complaints

            Customer Reviews

            36 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jeff S

            02/29/2024

            This is the absolute worst company in the pool equipment business In less than 2 years, virtually every Jandy component of my pool system has failed.It takes weeks to get replacement parts under their warranty.Most recently, my pool heater experienced catastrophic failure.***** never even looked at the heater, and has refused to honor the warranty.This equipment is a piece of junk Avoid them like the plague.

            Fluidra Response

            03/06/2024

            Dear ******************, Thank you for reaching out multiple times about your experience with us and the challenges with your heater. At this time we are connecting with your pool professional, we have emailed you directly as well. We appreciate your continued patience as we work to make this right.
            Read 35 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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