BBB Business Review
This Business is not BBB accredited
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This company offers pool and spa maintenance.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A1 Pool Parts include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 862912.
Type of Entity
Business ManagementMr. Ryan Foster, President
Number of Employees
Swimming Pool Contractors, Dealers, Design
Refund and Exchange PolicyIf A1 Pool Parts ships you something other than what you ordered, we will arrange to have the correct item promptly sent to you and we'll pick up the mis-shipped item at no cost to you.
Please be sure to contact A1 Pool Parts via phone or email PRIOR to returning product. You will be issued a Return Merchandise Authorization number (RMA#). Special Order items, clearance items, and products marked non-returnable cannot be returned.
All returns must be accompanied by an RMA #. The Buyer must pay the return shipping costs, unless a product was shipped in error or the product arrived damaged. Non-defective product returns are subject to the inspection and approval of A1 Pool Parts, our distributor, and/or the product manufacturer. Returned merchandise must be received within 90 days of the purchase date, must be in new and resalable condition, in the original undamaged packaging with all accompanying material, and accompanied by the RMA#. The customer is responsible for returning the product within 30 days of the RMA date or a new RMA must be created. The Buyer will either be issued a refund check or the credit card refunded in full less any applicable restocking charges. We do not refund original order shipping charges unless we ship something other than what was ordered.
Product that is returned for a reason other than damage or a mis-ship is subject to a 10% restocking fee, or a $10 fee, whichever is greater.
As a general rule, customers credits are given within 10 days after A1 Pool Parts receives returned product. Please allow for seasonal delays of up to 1 additional week.
Because it is not possible for A1 Pool Parts to have full knowledge or complete details of your pool, we cannot and will not accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment and to obtain a part number, if in doubt. Most of the time, we can acquire items once we have a part number to research for you. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.
Service AreaWe sell to customers throughout the nation. We offer discounted delivery to customers in Orange County, the San Gabriel Valley, CA, and parts of the Inland Empire (Riverside area). We offer equipment installation in Orange County, CA only.
Products & Services
We sell pool pumps, pool filters, pool heaters, automation systems, pool motors, pool chemicals, and accessories.
We offer free will call pickup in Santa Ana, CA and discounted delivery to Orange County, San Gabriel Valley, and the Inland empire.