BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers replacement hot tub covers, Jacuzzi accessories, spa cover lifters and maintenance products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Factory Direct Spa Covers include:
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Factory Direct Spa Covers include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Additional Complaint Information
BBB contacted this company on 7/3/13 and 7/11/13 concerning several unresolved or unanswered BBB complaints and multiple consumer complaints alleging warranty and return policy false advertisements as well as not responding to consumers after collecting payment for goods. This company has since failed to respond.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jill Kuhlmeyer, Vice President Mr. Roy Kuhlmeyer, President
Number of Employees
Spas & Hot Tubs - Dealers