BBB Business Review

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This business is not BBB accredited.

Factory Direct Spa Covers

Phone: (760) 591-4398 Fax: (760) 591-0430 View Additional Phone Numbers 280 Trade St, San Marcos, CA 92069 http://www.hottub-covers.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers replacement hot tub covers, Jacuzzi accessories, spa cover lifters and maintenance products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Factory Direct Spa Covers include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Factory Direct Spa Covers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Additional Complaint Information

BBB contacted this company on 7/3/13 and 7/11/13 concerning several unresolved or unanswered BBB complaints and multiple consumer complaints alleging warranty and return policy false advertisements as well as not responding to consumers after collecting payment for goods. This company has since failed to respond.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Factory Direct Spa Covers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 22, 1996 Business started: 01/06/1994 in CA Business incorporated 01/06/1994 in CA
Type of Entity

Corporation

Business Management
Ms. Jill Kuhlmeyer, Vice President Mr. Roy Kuhlmeyer, President
Contact Information
Principal: Ms. Jill Kuhlmeyer, Vice President
Principal: Mr. Roy Kuhlmeyer, President
Number of Employees

1

Business Category

Spas & Hot Tubs - Dealers

Alternate Business Names
Crown Spa Covers Crown Textile Manufacturing Inc
Industry Tips
Savvy Consumer
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.