This business is not BBB accredited.Additional Locations
Phone: (858) 405-6564 View Additional Phone Numbers 3914 Murphy Canyon Rd, San Diego, CA 92123
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This company offers skin care products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Vine Vera include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Benny Baskin, President
Number of Employees
Alternate Business NamesSD Cosmetics Inc
Industry TipsInternet Shopping Unproven Medical Treatments
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Additional Phone Numbers
- (877) 554-1777(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hello, I wanted to contact BBB because I had a trouble with a recent purchase I made and I cannot explain my situation to the customer service. I am not able to reach customer service efficiently. My first talk with the customer service happened on last Sunday 8/9. They listened my complaint and told me that they will call me back the next day. However, they did not call, therefore I called them. They listened my complaint, opened a case, gave a number to the case. After that, I tried to call them multiple times to follow up if there is any progress, however I was not able to reach them.I am living in Boston. Last week, I went to San Diego to attend a scientific conference. When we were going around to see the city, I stopped by 'Vine vera' store at the Horton plaza (on the day 8/7). They were promoting a product (shiraz surgical syringe) and I agreed to try the product. I asked the price and I understood the price as $99. I told the person who was helping me that my mom could use the product as well. However, I think there were misunderstandings in the end and she put two products instead of one into the bag. I remember I asked if I can return if I am not happy with the product and she said 'yes in 14 days' and she said that they destroy the products if they are returned'. I swiped my card and I did not see the price when I was swiping. Everything happened so fast and I could not follow it up, it was my moment of carefulness as well.I was unhappy with what happened and I walked out of the store. Besides, my eyes started to get itchy and I felt like my eyes were stretching I went to the bathroom to wash my eyes. Then, I went to the store to explain what happened. My friend who attended the scientific conference with me came as well. He also tried to explain that a mistake happened. They showed us' no refund sign'. However, that sign was behind a vase and I absolutely did not see the sign and I was misdirected by the person about the return policy already. The most annoying thing that happened was my friend was trying to help me there and we were exposed to some inappropriate comments with regard to our relationship. I tried to call the customer service in the store but could not reach as always. In the end, we could not return the products and I called my bank to follow up this payment as it happened because of my moment carefulness and to file a claim.I know that they tried to help me by offering some gift products and I understand that they cannot refund according to their store policy although I tried to return immediately. However, I was disturbed with the whole attitude and I felt like I walked into a trap. I am a scientist and have very busy work schedule, I spent a lot of time trying to solve this and I just cannot understand why nobody is helping me at least from customer service. Now, I learnt that they have 14 days policy to do anything with regard to purchases and my time is coming up. I just want to make sure that somebody helps me on time
Desired Settlement: The product makes my eyes itchy and red afterwards. I have very sensitive and allergic eyes. I am scared to use the product since it might give harm. I would like to get a refund, all products are untouched and everything is in its original package since I tried to return them as soon as I bought. I was misdirected for their no refund policy. I can mail the products to the store to get a refund.
Customer Reviews Summary