This Business is not BBB accredited
Phone: (877) 759-7349 Fax: (619) 330-2917 9187 Clairemont Mesa Blvd #6-748, San Diego, CA 92123
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This company offers skin care products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for NuvaLift include:
- 142 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Advertising issues found by BBB
Factors that raised the rating for NuvaLift include:
- Length of time business has been operating
- Response to 142 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||142|
Additional Complaint Information
Consumer complaints allege they order a trial sample and are required to only pay for shipping and handling. Consumers claim they are charged for the full price of the sample without notification from the company. Consumers also allege the company has failed to disclose all terms and conditions of the trial sample. Most consumers allege difficulty when trying to obtain a refund. The company has failed to respond to most complaints presented by the BBB. On 11/28/14 the BBB was notified by the business that they have established a Customer Care Department in order to assist consumers, and they have terms and conditions of their products displayed on their website. The BBB will continue to monitor the company's complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||20|
Type of Entity
Business ManagementMs. Hannah O'Connor, Office Manager
Number of Employees
Skin Care Cosmetic Sales by Internet
Alternate Business NamesAM Labs Inc
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov