BBB Business Review

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This business is not BBB accredited.

NuvaLift

Phone: (877) 759-7349 Fax: (619) 330-2917 9187 Clairemont Mesa Blvd #6-748, San Diego, CA 92123 http://www.nuvalift.com


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Description

This company offers skin care products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NuvaLift include:

  • 144 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for NuvaLift include:

  • Length of time business has been operating
  • Response to 144 complaint(s) filed against business


Customer Complaints Summary Read complaint details

144 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 83
Billing/Collection Issues 39
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 17
Total Closed Complaints 144

Additional Complaint Information

Consumer complaints allege they order a trial sample and are required to only pay for shipping and handling.  Consumers claim they are charged for the full price of the sample without notification from the company.  Consumers also allege the company has failed to disclose all terms and conditions of the trial sample.  Most consumers allege difficulty when trying to obtain a refund.  The company has failed to respond to most complaints presented by the BBB.  On 11/28/14 the BBB was notified by the business that they have established a Customer Care Department in order to assist consumers, and they have terms and conditions of their products displayed on their website.  The BBB will continue to monitor the company's complaints.

Customer Reviews Summary Read customer reviews

20 Customer Reviews on NuvaLift
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 17
Total Customer Reviews 20

Additional Information

BBB file opened: October 17, 2011 Business started: 03/29/2011 in CA Business incorporated 12/05/2013 in NV
Type of Entity

Corporation

Business Management
Ms. Hannah O'Connor, Office Manager
Contact Information
Principal: Ms. Hannah O'Connor, Office Manager
Number of Employees

24

Business Category

Skin Care Cosmetic Sales by Internet

Alternate Business Names
AM Labs Inc
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Free Trial Offers Unproven Medical Treatments
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.