BBB Business Review

This Business is not BBB accredited


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Phone: (877) 767-9942 2683 Via De La Valle #G516, Del Mar, CA 92014 View Additional Email Addresses View Additional Web Addresses


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This company offers skin care products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for BellaLabs include:

  • 167 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB

Factors that raised the rating for BellaLabs include:

  • Length of time business has been operating
  • Response to 167 complaint(s) filed against business

Customer Complaints Summary Read complaint details

167 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 92
Billing/Collection Issues 33
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 39
Total Closed Complaints 167

Additional Complaint Information

This company uses an auto-billing program for their online product. This auto-billing program begins after a free 14-day trial. Consumers must agree to the auto-billing program prior to ordering their free trial. By agreeing to the auto-billing program consumers agree that if they do not cancel within the 14 days and follow the company cancellation policies, they will be billed for a subsequent, regular shipments of the product until they do cancel. The terms and conditions are stated on the website and consumers must agree to the terms and conditions by checking a box prior to placing an order for the free trial. The BBB encourages consumers to read the terms and conditions in full prior to requesting the free trial.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on BellaLabs
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: October 25, 2011 Business started: 03/30/2011 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Richard Fowler, Managing Partner
Contact Information
Principal: Mr. Richard Fowler, Managing Partner
Number of Employees


Business Category

Skin Care

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580

Industry Tips
Free Trial Offers Internet Shopping Savvy Consumer Unproven Medical Treatments

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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