BBB Business Review

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This business is not BBB accredited.

BellaLabs

Additional Locations

Phone: (877) 767-9942 2683 Via De La Valle #G516, Del Mar, CA 92014 View Additional Email Addresses http://www.bellalabs.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers skin care products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for BellaLabs include:

  • 202 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB

Factors that raised the rating for BellaLabs include:

  • Length of time business has been operating
  • Response to 202 complaint(s) filed against business


Customer Complaints Summary Read complaint details

202 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 116
Billing/Collection Issues 43
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 40
Total Closed Complaints 202

Additional Complaint Information

This company uses an auto-billing program for their online product. This auto-billing program begins after a free 14-day trial. Consumers must agree to the auto-billing program prior to ordering their free trial. By agreeing to the auto-billing program consumers agree that if they do not cancel within the 14 days and follow the company cancellation policies, they will be billed for a subsequent, regular shipments of the product until they do cancel. The terms and conditions are stated on the website and consumers must agree to the terms and conditions by checking a box prior to placing an order for the free trial. The BBB encourages consumers to read the terms and conditions in full prior to requesting the free trial.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on BellaLabs
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: October 25, 2011 Business started: 03/30/2011 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Richard Fowler, Managing Partner
Contact Information
Principal: Mr. Richard Fowler, Managing Partner
Number of Employees

3

Business Category

Skin Care

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Free Trial Offers Internet Shopping Savvy Consumer Unproven Medical Treatments
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.