BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?
Download Download Download

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers alarm system installation and maintenance to residential and commercial clients.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Security One International Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Security One International Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Security One International Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 22, 2013 Business started: 02/05/2007 in CA Business incorporated 02/05/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Security & Investigative Services
2420 Del Paso Road, Suite 270, Sacramento CA 95834
http://www.dca.ca.gov/bsis
Phone Number: (916) 322-4000
Fax Number: (916) 575-7290
The number is 6583.

Bureau of Security & Investigative Services
2420 Del Paso Road, Suite 270, Sacramento CA 95834
http://www.dca.ca.gov/bsis
Phone Number: (916) 322-4000
Fax Number: (916) 575-7290
The number is 5107.

Type of Entity

Corporation

Business Management
Mr. Claudio Hand, Owner/President Mr. Alan Aragon, Customer Service Manager Mr. Marny De Jesus, President of Operations Mr. Frank Gardiner, Vice President
Contact Information
Customer Contact: Mr. Alan Aragon, Customer Service Manager
Principal: Mr. Claudio Hand, Owner/President
Number of Employees

12

Business Category

Security Control Equipment & System Monitors Security Systems Consultants Burglar Alarm Systems - Dealers, Monitoring & Service

Products & Services

Security One International Inc sells the following brand(s): Honeywell and GE.

Security One International Inc offers the following product(s): Security One installs alarm systems, cameras and energy saving home automation products.

Alternate Business Names
Security One
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.