BBB Business Review

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This business is not BBB accredited.

SearchBug Inc

Phone: (800) 990-2939 Fax: (760) 454-7341 119 N El Camino Real E-136, Encinitas, CA 92024 View Additional Email Addresses View Additional Web Addresses

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This company offers professional internet tools for finding people by home address, phone, or social security number. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for SearchBug Inc include:

  • 7 complaint(s) filed against business

Factors that raised the rating for SearchBug Inc include:

  • Length of time business has been operating
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SearchBug Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 18, 2004 Business started: 12/01/1990 in CA Business under new ownership as of: 01/01/2010 Business incorporated 12/23/2009 in CA
Type of Entity


Business Management
Mr. Andre Polakoff, President Mr. Noah Wieder, CEO
Contact Information
Principal: Mr. Andre Polakoff, President
Principal: Mr. Noah Wieder, CEO
Number of Employees


Business Category

Searchers of Records

Method(s) of Payment
SearchBug Accepts most forms of Credit Cards including Visa, MasterCard, American Express, Discover. We also accept Paypal, Chase Quick Pay, money orders, bank checks, personal checks and company checks.  We urge clients not to mail cash for manual orders.
Refund and Exchange Policy
Refund Policy. Fees for use of SearchBug are posted on the various search pages and the service catalog page. Customer can request a refund for an individual paid search if the results are not received due to technical error or other Website issue. SearchBug will also adjust any duplicate or erroneous charges, if they occur.  Customers acknowledge that they are paying for us to conduct a search on your behalf, not to return a specific result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. The amount of a refund is limited to posted refund rates for each service. We do not reimburse bank fees, NSF fees or "over limit fees" in conjunction credit cards or bank debit cards. If Customer suspect that an unauthorized use of their account is taking place, you must notify us immediately. Customers may cancel subscriptions by logging in, clicking 'My Account' tab, then 'Services', then follow instructions on page. Canceled subscription will expire on the next renewal date and Customer credit card will no longer be charged for the subscription. Customer can request a refund for unused subscriptions within the first 30 days. The amount of a refund will be determined by SearchBug based on the Customer usage of included subscription searches. Customer may request a Refund for unused Prepaid account balances upon closure of account. Please allow 5 - 7 days for banks to show credit.
Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.