BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties

BBB Business Review

This Business is not BBB accredited

SearchBug Inc

Phone: (800) 990-2939 Fax: (760) 454-7341 119 N El Camino Real E-136, Encinitas, CA 92024 View Additional Email Addresses View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers professional internet tools for finding people by home address, phone, or social security number. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for SearchBug Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SearchBug Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 18, 2004 Business started: 12/01/1990 in CA Business under new ownership as of: 01/01/2010 Business incorporated: 12/23/2009 in CA
Type of Entity


Business Management
Mr. Andre Polakoff, President Mr. Noah Wieder, CEO
Contact Information
Principal: Mr. Andre Polakoff, President
Principal: Mr. Noah Wieder, CEO
Number of Employees


Business Category

Searchers of Records

Method(s) of Payment
SearchBug Accepts most forms of Credit Cards including Visa, MasterCard, American Express, Discover. We also accept Paypal, Chase Quick Pay, money orders, bank checks, personal checks and company checks.  We urge clients not to mail cash for manual orders.
Refund and Exchange Policy
Refund Policy. Fees for use of SearchBug are posted on the various search pages and the service catalog page. Customer can request a refund for an individual paid search if the results are not received due to technical error or other Website issue. SearchBug will also adjust any duplicate or erroneous charges, if they occur.  Customers acknowledge that they are paying for us to conduct a search on your behalf, not to return a specific result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. The amount of a refund is limited to posted refund rates for each service. We do not reimburse bank fees, NSF fees or "over limit fees" in conjunction credit cards or bank debit cards. If Customer suspect that an unauthorized use of their account is taking place, you must notify us immediately. Customers may cancel subscriptions by logging in, clicking 'My Account' tab, then 'Services', then follow instructions on page. Canceled subscription will expire on the next renewal date and Customer credit card will no longer be charged for the subscription. Customer can request a refund for unused subscriptions within the first 30 days. The amount of a refund will be determined by SearchBug based on the Customer usage of included subscription searches. Customer may request a Refund for unused Prepaid account balances upon closure of account. Please allow 5 - 7 days for banks to show credit.
Alternate Business Names

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Web Addresses


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations