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SearchBug Inc

Phone: (800) 990-2939 Fax: (760) 454-7341 119 N El Camino Real E-136, Encinitas, CA 92024 View Additional Email Addresses http://www.searchbug.com View Additional Web Addresses

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Description

This company offers professional internet tools for finding people by home address, phone, or social security number. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for SearchBug Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SearchBug Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 18, 2004 Business started: 12/01/1990 in CA Business under new ownership as of: 01/01/2010 Business incorporated: 12/23/2009 in CA
Type of Entity

Corporation

Business Management
Mr. Andre Polakoff, President Mr. Noah Wieder, CEO
Contact Information
Principal: Mr. Andre Polakoff, President
Principal: Mr. Noah Wieder, CEO
Number of Employees

2

Business Category

Searchers of Records

Method(s) of Payment
SearchBug Accepts most forms of Credit Cards including Visa, MasterCard, American Express, Discover. We also accept Paypal, Chase Quick Pay, money orders, bank checks, personal checks and company checks.  We urge clients not to mail cash for manual orders.
Refund and Exchange Policy
Refund Policy. Fees for use of SearchBug are posted on the various search pages and the service catalog page. Customer can request a refund for an individual paid search if the results are not received due to technical error or other Website issue. SearchBug will also adjust any duplicate or erroneous charges, if they occur.  Customers acknowledge that they are paying for us to conduct a search on your behalf, not to return a specific result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. The amount of a refund is limited to posted refund rates for each service. We do not reimburse bank fees, NSF fees or "over limit fees" in conjunction credit cards or bank debit cards. If Customer suspect that an unauthorized use of their account is taking place, you must notify us immediately. Customers may cancel subscriptions by logging in, clicking 'My Account' tab, then 'Services', then follow instructions on page. Canceled subscription will expire on the next renewal date and Customer credit card will no longer be charged for the subscription. Customer can request a refund for unused subscriptions within the first 30 days. The amount of a refund will be determined by SearchBug based on the Customer usage of included subscription searches. Customer may request a Refund for unused Prepaid account balances upon closure of account. Please allow 5 - 7 days for banks to show credit.
Alternate Business Names
atmdepot.com BestPeopleSearch.com www.searchbug.com
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Types of Complaints Handled by BBB

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BBB Complaint Process

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