This business is not BBB accredited.

Corinthian Colleges Inc

Additional Locations

Phone: (800) 874-0255 Fax: (800) 919-9701 View Additional Phone Numbers 6 Hutton Centre Dr #400, Santa Ana, CA 92707 http://www.cci.edu ! There is an alert on Corinthian Colleges Inc !


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Description

This company offers educational services.


BBB Accreditation

This business is not BBB accredited.

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BBB Complaint Information

Find aggregate BBB complaint information for Corinthian Colleges Inc. BBB of Minnesota and North Dakota has the full report as that BBB handles all complaints for Corinthian Colleges Inc.


Additional Information

BBB file opened: Business started: 08/19/1996 in CA Business incorporated 08/19/1996 in DE
Type of Entity

Corporation

Business Management
Mr. Jack D Massimino, CEO Ms. Rianne Connor, Student Services Specialist Mr. David Moore
Contact Information
Principal: Mr. Jack D Massimino, CEO
Number of Employees

1

Business Category

Schools - Business & Vocational

Alternate Business Names
AMI American Motorcycle Institute Ashmead College Blair College Corinthian Schools Inc Duff's Business Institute Everest College Everest Institute Everest University Florida Metropolitan University Georgia Medical Institute Heald Colleges Kee Business College Las Vegas College Learning Tree University Mountain West College National Institute of Technology Olympia Career Training Institute Olympia College Olympia College Marrinette Park Parks College Rochester Business Institute Skadron College Springfield College Western Business College WyoTech
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392 http://www.consumerfinance.gov info@consumerfinance.gov

Out of Business

On Monday, April 27, 2015, Corinthian Colleges Inc announced that they have ceased all operations effective immediately. If you have an individual claim against Corinthian Colleges you may want to contact the US Department of Education www.ed.gov or 1-800-872-5327. 

Additional information regarding Corinthian's closure can be found here: https://studentaid.ed.gov/about/announcements/corinthian

Industry Tips
Diploma Mills Student Loan Assistance Student Loans and Consolidation

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1045 W Redondo Beach Blvd #275

    Gardena, CA 90247

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    1231 Cabrillo Ave #201

    Torrance, CA 90501

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    12449 Putman St

    Whittier, CA 90602

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    18040 Sherman Wy #400

    Reseda, CA 91335

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    217 E Club Center Dr #A

    San Bernardino, CA 92408

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    236 E 3rd St

    Long Beach, CA 90802

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    265 Mc Cormick Ave

    Costa Mesa, CA 90802

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    295 E Caroline St #D

    San Bernardino, CA 92408

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    3000 S Robertson #300

    Los Angeles, CA 90034

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    3208 Rosemead Blvd #100

    El Monte, CA 91731

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    3460 Wilshire Blvd #500

    Los Angeles, CA 90010

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    511 N Brookhurst St #300

    Anaheim, CA 92801

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    520 N Euclid

    Ontario, CA 91762

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    6 Hutton Centre Dr #400

    Santa Ana, CA 92707 (714) 427-3000 (800) 874-0255 (714) 427-3001

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    980 Riverside Pkwy

    West Sacramento, CA 95605

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
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Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2016 Problems with Product/Service
4/20/2015 Problems with Product/Service
4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: The complaint is that I am a student massage clinic client who purchased a gift certificate right before the holidays, for 10 student massages at $160. ($16/each), all of which have not been redeemed & I would expect that I get my money refunded.

Desired Settlement: I would expect that I get my money refunded.

Business Response:

March 23, 2015

 

Better Business Bureau of San Diego

 

RE:  ******* ******* - #********

 

Corinthian Colleges, Inc. (“CCi”) has received and reviewed your correspondence regarding a complaint made against Everest College (the “School”) by ******* ******* (“Complainant). CCi thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

CCi’s indirect, wholly-owned subsidiary, Everest Colleges Canada, Inc. (“ECC”) filed an assignment in bankruptcy under the Bankruptcy & Insolvency Act, R.S.C., 1985, c. B-3 (BIA) on February 20, 2015. Due to the ECC’s bankruptcy filing, CCi no longer operates the Everest College campuses in Canada. At the request of the Bankruptcy Trustee, CCi has been directed to provide contact information to all student and patrons who are affected by the recent closure. If the Complainant would like further information about her request, she could contact the Bankruptcy Trustee via email at: everestcollege@duffandphelps.com.                                        

            In light of our response, CCi ask that the BBB find in its favor and close the complaint. CCi again thanks the BBB for this opportunity to address Complainant’s concerns and to demonstrate CCi’s commitment to the BBB’s principles and Purpose. Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Corinthians College Inc.

(800) 874-0255, option 4

 

cc to file: ******* *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To Whom It May Concern:
I have been advised that **** * ****** is the trustee for the
bankruptcy of the Toronto branch of
EVEREST COLLEGE (aka Corinthian).
Over the past few weeks since hearing about the
bankruptcy of the College in Toronto, I have been asking the
San Diego Better Business Bureau to work
on my behalf at resolving this unfilled contract 
with compensation as I was guided to do.
I have attached a copy of the receipt I was issued
at the time of purchase.  It was one week before
Christmas & I purchased a 10-treatment package
as a gift for my niece.
I would appreciate your expedient reply & reimbursement.
 
Sincerely,
******* *******
** ******* ***** ******** ******* ******    *** *** ************


Regards,

******* *******



4/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have had a number of problems with this school. Many of my previous classmates and I feel that the staff do not care about the students graduating. We have been waiting almost 2 months for this school to send in our paper work to the state to take our ***** test. They have told us one thing and done another with this problem since before our graduation. I have called many time with either no response or with someone calling me back that can't answer my questions. The ******* director gave us a deadline to meet to get our requirements finished, and I have done my part, but refuses to do her part to get results for us in this matter. I feel that this school has poor customer service and couldn't care less about the graduated class because they have already received the money from us, so we no longer matter. I would hope that this gets some results and they learn how to treat their customers (previous and current). This is putting at least 14 people's life on hold because they refuse to do their job.

Desired Settlement: I would like this company to start taking customer service seriously. They need to do the job they were hired to do and stop putting important things and people's lives on the back burner. Without their students they wouldn't be a school, treat them as such!

Business Response:

April 10, 2015

Better Business Bureau of San Diego

 

RE:  ****** ****** - #********

 

 

****** Education Group, Inc. (“******”) has received and reviewed your correspondence regarding a complaint made against ******* ********* ********** (the “School”) by ****** ****** (“Complainant”). ****** thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns.  Complainant began the Practical ******* program on October 22, 2012 and graduated from the program on February 4, 2015. The following information is in response to Complainant’s claims:

 

 

  1. Complainant alleges: “Many of my previous classmates and I feel that the staff do not care about the students graduating. [we] have been waiting almost 2 months for this school to send in our paper work to the state to take our ***** test.”

The School completed Complainant’s ***** documentation on February 6, 2015, just two days following her graduation… And the School finalized and submitted Complainant’s application to the State of ******** Board of ******* on February 26, 2015, According to the Board of *******, the average application processing time is approximately eight weeks. Students wishing to check the status of their application are encouraged to go to ***************************

 

On March 20, 2015, Complainant’s certificate was emailed from ***************************. Complainant received a copy of certificate via email and contacted the School’s ******* office, stating that her name was misspelled. In order to rectify the situation, the School completed the corrections and re-submitted the certificate to the State of ******** Board of *******. Once the State of ******** Board of ******* corrects the misspelling, the corrected certificate will be emailed to Complainant and the School.

 

 

  1. Complaint alleges “the School has poor customer service and couldn’t care less about the graduated class because they have already received the money from us, so we no longer matter.”

 

The School has been in communication with Complainant regarding the status of her ***** application and ******* certificate from the State of ******** Board of *******, and the School has made every effort to assist Complainant and keep her informed of the status of her application and resubmission. If Complainant needs further information regarding the details of this process, the School requests that Complainant contact the Director of ******* at ***** ********.

 

****** again thanks the BBB for this opportunity to address Complainant’s concerns.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

Student Services

Office of Compliance

****** ********* *****

***** ********, ****** *

 

cc to file: ****** ****** 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

4/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: First this school is a lie they told me how much my degree will cost before i enter but when I graduated after almost 3 years a 2 year degree i find out they over charging me over 30 thousand dollars. Now in the process I am still trying to find an attorney to file a lawsuit because they also falsely certifying me i told them multiple times if i can still get a job after being arrested and its withhold of adjudication and they said yes but after graduating and continuing on to my bachelors and trying to apply for criminal justice while in school and find out i can not ever get hired in that field no matter if it withheld so i was lied just so they can get money. while getting closer and closer to my graduation they kept telling me i wont have enough money to graduate. they are a scam and i wasted my time and money on a degree i can never used i am hurt and mad that i cant use it now. i also notice while looking at why my loans were so much they were charging me for things that i never used like transportation and housing. they should be shut down every day people are getting scammed by this school. Product_Or_Service: gensis lending loan/ sallie mae loan

Desired Settlement: DesiredSettlementID: Refund I am asking for all the money that was taken out on loans in my name and money for the time i wasted for the degree i cant use.

Business Response:

April 7, 2014

 

Better Business Bureau of San Diego

 

RE:  ******* ********* - #********

 

Corinthian College, Inc. (“CCI”) has received and reviewed your correspondence regarding a complaint made against Everest University Brandon (the “School”) by ******* ********* (“Complainant”). CCI thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  Complainant began the Criminal Justice Associate in Science degree program on October 13, 2008 and graduated from the program on April 7, 2011.  The following information is in response to Complainant’s claims:

 

  1. Complainant alleges “First the school is a lie they told me how much my degree will cost before I enter but when I graduated…I find out they over charging me over 30 thousand dollars.”

. The program’s tuition cost was clearly specified on the Complainant’s Enrollment Agreement which she indicated she fully read, reviewed, and understood all of the program’s charges by her initials. Complainant initialed the Enrollment Agreement on September 28, 2008, 15 days prior to Complainant’s official start of coursework on October 13, 2008. To date, there is no record that Complainant ever spoken to the Director of Admission or Director of Finance about any tuition cost and financial concerns she claims to have experienced. Also, there is no record that Complainant contacted the Student Helpline as instructed in the School’s catalog for further assistance in regards of her educational concerns.

 

 

  1. Complainant alleges “they also falsely certifying me I told them multiple [sic] times if I can still get a job after being arrested and its withhold adjudication and they said yes but after graduating and continuing on to my bachelors and trying to apply for criminal justice while in school and find out I cannot ever get hired in that field...I was lied just so they can get money.”

The School properly advised Complainant on the Enrollment Agreement Addendum and Disclosure form that possessing a criminal history could prevent a graduate from obtaining employment in the security, justice or legal field. Complainant’s signature and initials on this document indicated that she read and understood the requirements of employment.  Complainant signed and initialed the Enrollment Agreement Addendum and Disclosure document on September 26, 2008 several weeks before her start date of October 13, 2008.

 

  1. Complainant alleges “while getting closer and closer to my graduation they kept telling me I won’t have enough money to graduate…[she] notice while looking at why [her] loans were so much they were charging [her] for things that [she] never used like [sic] transportation and housing.”

The School is puzzled by Complainant’s statement that the School kept telling her she would not have enough money to graduate. Complainant completed her degree program and utilized financial aid to finance the cost of the program. The School does not charge for transportation and housing. Transportation and housing are considered estimate items. Those estimate items are only included as a standard of measure against other institutional charges in the industry. Upon review of Complainant’s Student Ledger, there are no charges or cost incurred by Complainant regarding transportation and housing as she claims. Complainant was only charged for tuition, books, and standard program technical fees.

 

 

  1. Complainant requests a  “Refund [she is] asking for all the money that was taken out on loans in [her] name and money for the time [she] wasted for the degree [she] cant [sic] use.”

The School respectfully denies Complainant’s request for a refund of her loans. During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”). The MPN specifically states that Complainant agreed to accept the funding and the responsibility for re-payment. Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding. Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment. Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department. As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is responsible for re-payment. 

 

In light of our response, CCi asks that the BBB find in its favor and close the complaint. CCi again thanks the BBB for this opportunity to address Complainant’s concerns and to demonstrate CCi’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

  

Sincerely,


Student Services Specialist/Compliance

Corinthian College, Inc

***** ******** ******

 

cc to file: ******* *********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Yes I signed papers  but on the signing of the loan it never said nothing about 50k or else i would never have applied to that school and second i sign the papers about my criminal history so they can let me know if i can continue with the schooling and they said yes and yes multiple times i have talk to the school about my loans and my history and they lied all the way through. This school is a scam and was suppose to be shut down a while ago and just reopened under a different to scam people some more i refuse to pay any of the loans and the private loan you guys took out in my name which i knew nothing about till close to graduation which you guys took more then one loan out on the same day and they did charge for transportation and housing . You guys are responsible for my loans falsely certifying people and over charging people.

Regards,

******* *********



3/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: There are several issues with this school for one when a person enrolls with the school they fail to mention that the school is nationally accredited which means that I cant transfer the credits now that the school is phasing out my major in criminal investigations! I am now looking for another school to attend because they do not accept them that was not told when I sign up with this school. Since they are phasing out my program they gave me 3 options 1 choose another major, 2 continue with my major but the future of this career looks bad, or 3 opt out of attending Everest and they return the money that was paid to the school (loan money only) to the department of education. The reason for this complaint is because my pell grant money they get to keep because I did take some classes but as I explain to them those were classes that are non transferable to no other school. So now my stipend part of the loan of 1336 I am still responsible for paying back to the department of education why isnt a part of my $5730 grant money applied to my stipend and I be made whole that way. Why does the school keep 5730 and no credits are transferable? If you do just 10 students this way that's $57,300 of money that you just keep and we are left to start over? Someone really need to look into this or consider a class action against school for misleading students and keeping grant money that was granted to me for my education that I did not receive at your school of learning.I held a 3.8 GPA and now u tell me I have to start over at another school what a waste of tax payers money!! Product_Or_Service: Educational credits

Desired Settlement: DesiredSettlementID: Refund I would like for them to pay my stipend portion to zero me out with the loan company and return the other portion to the government or too me.

Business Response:

March 10, 2015
Better Business Bureau of San Diego
RE: ******* ******* - #********
Zenith Education Group, Inc. has received and reviewed your correspondence regarding a complaint made against Everest University Online Orlando south (the “School”) by ******* ******* (“Complainant”). Everest University Online Orlando south thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our satisfactorily demonstrates the School’s appreciation of the BBB’ principles and purpose. Complainant began the Criminal Justice AS program in July 14, 2014 to her last date of attendance on February 8, 2015.
Complainant states “When a person enrolls with the school they fail to mention that the school is nationally accredited which means that I can’t transfer the credits now that the school is phasing out my major Criminal Investigation”.
The school is accredited by the accrediting council for independent colleges and schools.
At the time of Complainant’s enrollment, Complainant completed her enrollment agreement indicating receipt of the school catalog. See attached Enrollment Agreement.
Complainant was sent the following link as part of the Enrollment application process; www.everest online.edu/regulatory. This link leads to the school’s website where the student is advised to read through important consumer information. Attached is a screenshot of what the Complainant would see after clicking on the link. See attached Screenshot
Complainant is encouraged to click on the link and read through the information before completing her application. Academic Catalogs is the first link to review. The school’s accreditation information is on page 1 of the catalog. See information from catalog below.
ACCREDITATION, LICENSURE AND APPROVALS
 Accredited by the Accrediting Council for Independent Colleges and Schools to award diplomas, associate’s,
Bachelors and master’s degrees. The Accrediting Council for Independent Colleges and Schools (ACICS)
is listed as a nationally recognized accrediting agency by the United States Department of Education and is
recognized by the Council for Higher Education Accreditation. The Accrediting Council for Independent
Colleges and Schools is located at 750 First Street, NE, Suite 980, Washington, D.C. 20002-4223; (202)
336-6780.
 The Medical Assistant diploma program is accredited by the Commission on Accreditation of Allied Health
Education Programs (www.caahep.org) upon the recommendation of the Medical Assisting Education
Review Board (MAERB). The Commission on Accreditation of Allied Health Education Programs is located
at 1361 Park Street, Clearwater, FL 33756, (727) 210-2350.
2
 Everest University, Orlando South (License # 2594), an additional location of the Orlando North campus, is
licensed by means of accreditation by the Commission for Independent Education, Florida Department of
Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400, toll free number (888)224-
6684.
Arkansas Higher Education Coordinating Board certification does not constitute an endorsement of any
institution, course or degree program. Such certification merely indicates that certain minimum standards
have been met under the rules and regulations of institutional certification as defined in Arkansas Code §6-
61-301.
The admissions representatives (agents) who enroll Colorado students for totally online programs are
licensed by the Colorado Department of Higher Education, Private Occupational School Board.
 Everest University is certified by the Kansas Board of Regents, 1000 SW Jackson Street, Suite 500, Topeka
KS 66612-1368, Tel (785) 296-3421, Fax (785) 296-0983.
 Everest University is registered as private institution with the Minnesota Office of Higher Education pursuant
to Minnesota Statutes, sections 136A.61 to 136A.71. Registration is not an endorsement of the institution.
Credits earned at the institution may not transfer to all other institutions.
 The Massage Therapy program is approved by the Florida Board of Massage Therapy.
 The Pharmacy Technician program is accredited by the American Society of Health-System Pharmacists,
7272 Wisconsin Avenue, Bethesda, MD 20814, 301.657.3000, www.ashp.org.
 Approved for the training of Veterans and eligible persons under the provisions of Title 38, United States
Code.
 This campus is authorized under federal law to enroll nonimmigrant alien students.
MEMBERSHIPS
 This campus is a member of the Florida Association of Postsecondary Schools and Colleges.
 This campus is a member of the Association of Private Sector Colleges and Universities.
Copies of accreditation, approval and membership documentation are available for inspection at the campus. Please contact the Campus President/Online Designee to review this material.
Complainant was given information to review school catalog at the time of her enrollment application and complainant acknowledged she received the school catalog as of the day she completed her enrollment agreement on June 9th 2014.
Complainant was notified of transferability of credits policy via Enrollment Agreement Addendums and Disclosures signed on June 9th 2014.
Attached is a copy of the student’s signature acknowledging that she understands the policy on transferability of credits. Note that the student signed this on June 9th 2014, thirty five days before she began classes with the school.
Transferability of credits is at the sole discretion of the institution the student is transferring to. This information is explained on the school’s website as well as on the Enrollment Agreement Addendums and Disclosures. The fact that the school is nationally accredited does not prevent the Complainant from transferring her credits. If Complainant would like more information or help on transferring her credits she may contact our Transfer Center at 1-877-727-0058 and they will assist the Complainant with finding an institution that may accept her credits.
Complainant was notified of Student Choice on 2/10/2015. Student chose to withdraw from school and receive a full refund of all non-grant tuition money. Student is fully aware that Pell grant will not be returned to the Department of Education.
As a part of the agreement between the school and the Department of Education if a student chooses to withdraw all “non-grant ” tuition money will be returned to the Department of Education. The student signed her Student choice form on 2/10/2015. Attached  is a copy of the Student Choice form.
Complainant was fully aware per her signature on 2/10/2015 that all “non- grant” tuition money would be returned to the Department of Education and the school is allowed to keep the Pell grant money per the
agreement with the Department of Education. Complainant may contact the Department of Education if she has an issue with the agreement set forth between the school and the Department of Education.
Complainant states “Why is she responsible for the $1336.00 she received in stipend checks?”
Complainant is still responsible for paying stipend money back because this money is more than what was needed for tuition cost and was sent directly to Complainant. See attached ledger card showing stipends that were sent directly to Complainant.
Complainant was notified that all “non-grant” tuition money would be returned to the Department of Education. Total sum of non-grant tuition money received for Complainant was $9401.00. The attached student ledger will show the school refunded $9401.00 back to the Dept. of Education. The student chose to receive stipend checks in the amount of $1336.00. See attached Credit Balance and Waiver form showing student’s election to have any remaining credit balance sent to her. This money, $1336.00 was paid out to the Complainant, via check and remains the Complainant’s responsibility to repay to the Department of Education.
Complainant alleges “the School kept grant money that was granted to me for my education that I did not receive.”
Complainant began classes with the school on 7/14/14. Complainant attended all of her classes and her last date of attendance was 2/8/2015. Complainant attended classes and was billed appropriately for those classes. The Pell grant that was received for Complainant was applied according to the guidelines set forth by the Department of Education. Complainant received the education and was billed accordingly.
In light of our response the School asks that the BBB find in its favor and close the complaint. The School again thanks the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purpose. Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail
Sincerely,
******* *****
Student Resolution Specialist
Student Incident Resolution Team
Toll Free Phone: ************ **** ****
Fax: ***** ********
Email: ************************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE ADMISSIONS COUNSELOR THAT ENROLLED ME DID NOT ADVISE THAT THE CREDIT WERE NON TRANSFERABLE JUST LIKE THERE WERE OTHER HICK UPS IN MY ENROLLMENT BUT I DID CONTINUE AND EVEREST HAS A HISTORY OF DOING SUCH JUDGING BY THE CLASS ACTION LAWSUITS YOU GUYS HAD. I HAVE CALLED IN TO EVEREST U SEVERAL TIMES AND EVERYONE SAID THAT THE GRANT MONEY STAYS WITH EVEREST WHY? NO CREDITS THAT I PAID FOR COULD TRANSFER TO A "REAL" SCHOOL WHY SHOULD YOU KEEP THE MONEY IF WHAT I PAID FOR IS ONLY USEFUL WITH YOUR SCHOOL I HAVE BEEN SEARCHING FOR SCHOOLS SINCE FEB 2015 AND NO ONE IS WILLING TO TAKE THEM. I HAVE CALLED THE SCHOOL BACK AND ASKED THEM IF THE COULD HELP ME AND KNOW ONE KNOWS OF ANY SCHOOLS SO THE FACT THAT THE PERSON RESPONDING SAYS THAT MEANS THIS PERSON MUST BE THE ONE THAT SITS IN THE OFC AND JUST ANS EMAILS. WHY ISNT THE GRANT MONEY AT LEAST RETURNED TO THE GOVERNMENT ?

Regards,

******* *******



Business Response:

 March 25, 2015

Better Business Bureau of San Diego

RE: ******* ******* - #********

****** Education Group, Inc. has received and reviewed the rebuttal regarding a complaint made against Everest University Online Orlando south (the “School”) by ******* ******* (“Complainant”). ****** thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our satisfactorily demonstrates the School’s appreciation of the BBB’ principles and purpose. Complainant began the Criminal Justice AS program in July 14, 2014 to her last date of attendance on February 8, 2015.

1.     Complainant alleges “The Admissions counselor that enrolled me did not advise that the credits were nontransferable.” 

 

There is no record to support Complainant’s claim. However, ******’s course credits are transferrable. ****** cannot guarantee transferability of credits. Transferability of credits is at the sole discretion of the institution student is transferring to. This information was openly disclosed and documented to Complainant at least three times before commencement of her education (classwork) in the Enrollment Agreement, Enrollment Agreement Addendums and Disclosures, and in the School Catalog. Each of these clearly worded documents states the School cannot guarantee transferability of credits. Transferability of credits is at the discretion of the institution Complaint seeks to transfer to. Complaint’s signature and initials on her Enrollment Agreement,  Enrollment Agreement Addendums and Disclosure documents acknowledges and confirms she understood there is no guarantee that the institution she’s seeking to transfer to will accept the School’s course credits. If Complainant would like more information, ****** requests that Complainant notify our Transfer Center at (877) 727-0058 or at transfercenter@cci.edu for further assistance. Attached  is a copy of the  Enrollment Agreement signed by Complainant  on June 9, 2014. Complainant initialed the section " Notice Concerning Transferability Of Credits And Credentials Earned At Everest University" acknowledging that she read and understood the policy on transferability of credits.

 

  1. Complainant asks "why does the Grant money stay with Everest.

****** provided Complainant with a response regarding grants and other forms of funding. A Pell Grant is money the U.S. federal government provides for students who need it to pay for college. Federal Pell Grants are limited to students with financial need, who have not earned their first bachelor's degree, or who are not enrolled in certain post-baccalaureate programs, through participating institutions. Unlike a loan, Pell Grant does not have to be repaid. Per the agreement between the US Department of Education and the School, Pell grant will not be repaid to the government. Pell grant will be used to pay for part of Complainant’s tuition cost and all non-grant tuition (loans) is returned to the Department of Education. This was explained to Complainant via phone conversations and on the Student Choice form which Complainant signed on 2/10/15. The School has fulfilled its financial obligation to this agreement with the Department of Education. If Complainant would like further clarification, ****** requests that Complainant notify the School’s Financial Aid department at (877) 439-0003, option #4 for further assistance.

 

  1. Complainant states " I have called the school back and asked them if the could help me and know one knows of any schools.”

The School’s record shows, the School spoke with Complainant 5 times in the month of February 2015. None of the conversations indicate the student asked for help on transferring her credits. Documentation is below:

 Phone Response to Contact ******* ****' ******* by  User Elizabeth Schlitter on Feb  5 2015  9:02AM

 

FERPA'd SSN/DOB

stu wanted copy of transcripts so emailed unofficals

had not received stu choice info yet so sent email

stu will c/b any ?s & aware of next steps

 

ACD, FERPA; SSN , DOB

 

Conference with stu serv. Discussed Choice options, stu did not specify an option, did say she would like to discuss with family member.  Student understands options and will use 7 days to decide

 

Phone Call made to Contact ******* ****' ******* by  User ****** ******* on Feb  6 2015  6:38AM

 

Spoke with student...discussed all options...spoke with FA....student will make her decision

 

Phone Response to Contact ******* ****' ******* by  User ******* ********-***** on Feb 10 2015 12:13PM

 

Verified last four and DOB. Student was in need of her unofficial transcript. She also needed to know how to make her choice for student choice. I advised the student of the information.

 

Student called in requested a Withdrawal Clearance Letter

FERPA Verified; Name, Dob, Program

 

She said she called the DOE and that they told her it should not take us 30 days to calcuate a drop and send out a WCL.

I explained our process and informed her that I would submit her request today but that it will NOT be availabe within the next 24 hours.

She requested the letter be emailed to her at

**********************

 

  

As advised earlier in this response, if Complainant would like help with the Transfer of her credits, Complainant is advised to call our Transfer Center at 1-877-727-0058.

 

In light of this second response ****** asks that the BBB find in its favor and close the complaint. ****** again thanks the BBB for this opportunity to address Complainant’s concerns and to demonstrate ******'s commitment to the BBB’s principles and purpose. Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail 

 

 

Sincerely,

****** *****

Student Resolution Specialist

Student Incident Resolution Team

Toll Free Phone: ************ **** ****

Fax: (813) 902-6782

Email: ************************

 

 

 

3/16/2015 Problems with Product/Service | Complaint Details Unavailable
3/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello here is the deal with Corinthian Colleges Inc they are hindering a lot of us who has already filed our taxes with a 1098 from them of getting our refund check from the *** because the issue is they have not sent the information over to the *** for our 1098 forms an the people who are in charge of disbursing the 1098 forms to the students said that the school should have already sent that information over to the *** since they have already issued the 1098 forms to their students. Me myself that really have me in a tight spot because I have to have my rent paid by march 1st or I will be out on the street. The *** said all they are waiting on is for the school to verify that we all who filed a 1098 form was actual students an they haven't even sent that information over to them yet an I called Corinthian Colleges Inc an they hung up on me each time I called an asked them when are they going to send the information over to the ***. All I want you all to do is to be able to get something done so I can get my refund before March 1st so I can pay my rent an I want be out on the streets.

Desired Settlement: I want them to send the information over to the *** for the 1098's so the *** can verify that information an finish processing my return so I can get my tax refund. Thanks in advance

Business Response:

We received the complaint referenced above from ********* ****** (“Complainant”). Everest University Online ***** (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns.

 

In his complaint, Complainant states that the School did not furnish the *** with the 1098 T form and therefore is purposely slowing up the process of the student filing his taxes for 2014 and receiving his refund.  

 

1098 T forms were mailed out to students on or around January 31st, 2015 and are electronically sent to the ***.   In order to resolve this issue, the School contacted Complainant on 2/20/15 at 3:45 pm EST. Complainant ***** explained that he had submitted his 1098 T to the *** and the *** had responded saying it was waiting on additional documentation from the school. It was later determined that Complainant had in fact not submitted his 1098 T form to the *** as of yet.  As there appeared to be some confusion on what was actually needed from the ***, the School agreed to conference call with Complainant and the ***. On 2/20/15 at 4 pm EST the school spoke with the *** and Complainant on a conference call.  The *** representative explained that it is very typical for the *** to not have the 1098 T forms this early in the year. The *** representative advised Complainant that he must wait for them to receive the electronic 1098 T form from the School and she assured Complainant again that this was not the “fault” of the school and the School, was certainly not withholding information that would prevent him from filing his taxes and receiving his refund.  The School asked Complainant if he had any other concerns that needed to be addressed at that time and Complainant responded that he was satisfied with the answer that he received.

 

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

 ******* *****

******* ********** ********** * ******* ******** ********** ****

Toll Free Phone: ************ ext. ****

Fax: ***** ********

Email: ***************

 

3/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Everest Institute (Corinthian Colleges) is a scam! They do not give you the tools and skills you need to succeed or help you find jobs that they promised! Everest does not certify in any of the fields they offer as they make it seem. I graduated from Everest in 2010 from the dental assistant program, here it is 2015 and still don't have a job. I was not certified in my field as Everest explained you would be so was unable to get hired because certification is a requirement In the dental field. Everest advertises and in person will tell you they only have teachers who are certified in each program in which you are enrolling will be teaching that program. (Example) only someone who's went to dental school should teach dental, and this is found to be untrue. Nothing they tell you is true (false advertisement) and take tens of thousands of dollars from each individual, as myself, with nothing in return.

Desired Settlement: DesiredSettlementID: Refund I feel I should not have to repay my loan. Skills and tools I needed in "real world" were not taught and most of all how are you going to promise a job when the most important thing "certification" is not given/provided? I believe a lawsuit should be filed (as I am pursuing) to drop all loans on all students who did not receive what was promised!

Business Response:

February 18, 2015

 

Better Business Bureau of San Diego

 

RE:  ******* **** ******* - #********

 

We received the complaint referenced above from ******* **** ******* (“Complainant”).  Everest Institute (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

The School is committed to providing a quality education and wants all students to be satisfied with their school experience.  Unfortunately, a search of the School’s records did not reveal a student under the name of “******* **** *******.”  A search utilizing the name, address and phone number provided in the complaint also did not reveal any further information. Therefore, the School requests that any additional identifying information such as a different last name at the time of attendance at the School and Campus Location be provided in order to locate Complainant’s file.                                

            We again thank the Office for the opportunity to address Complainant’s questions and concerns, and will appreciate a clarification of Complainant’s information in order to provide a response.  Please do not hesitate to contact our office if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Office of Compliance

Zenith Education Group

***** ********* ****** *

 

cc to file: ******* **** *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It appears Everest Institute could not find the name ******* **** *******. The name at the time I attended Everest my name was ******* **** *******. Hopefully this helps them to locate me.

Regards,

******* **** *******



Business Response:

February 25, 2015


Better Business Bureau of San Diego

RE:  ******* **** ******* (*******) - #********

 

Corinthian College, Inc. (“CCi”) has received and reviewed your correspondence regarding a complaint made against Everest Institute Kalamazoo (the “School”) by ******* **** ******* formerly ******* **** ******* (“Complainant”). CCi thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  Complainant began the Dental Assisting diploma program on May 18, 2009 and graduated from the program on January 27, 2010. The following information is in response to Complainant’s claims:

1.     Complainant alleges “The School do[es] not give you the tools and skills you need to succeed…or help you find jobs that they promised… [she] graduated from Everest in 2010 from Dental Assisting program, here it is 2015 and still don’t have a job.”

CCi wants all of its students to be successful. CCi’s objective is to provide students with an educational experience that provides the essential tools to be successful in today’s workplace. The School provides reasonable career services assistance to students upon graduation in their search for employment. However, the School does not guarantee employment, and no guarantee of employment was made to Complainant by any employee of the School. This information was openly disclosed and documented to Complainant at least three times before the commencement of her education (classwork) in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog.  Each of these clearly worded documents states the School cannot guarantee employment and her signature and initials on her Enrollment Agreement, and Enrollment Agreement Addendum and Disclosure documents acknowledges and confirms she understood there is no guarantee of employment.

Also, prior to successfully graduating from their programs, the Career Service department assists students with career readiness including: professionalism, resume and cover letter preparation, mock interviews with a Career Service Representative, job search, and network strategies. The School has dedicated Career Service Representatives that meet one-on-one with graduates to discuss career preparedness. The School’s records indicate that the Career Service Representative continually communicated and assisted Complainant by providing her with job leads and also submitted her resume to various potential employers. 

If Complainant would like further career services assistance, CCi requests that Complainant notify the School’s Director of Career Services at (269)381-9616 for employment assistance.  

 


2.     Complainant alleges “Everest does not certify in any of the fields they offer as they make it seem…I was not certified in my fields as Everest explained you would be so [sic] was unable to get hired because certification is a requirement in the dental field.”

Complainant’s Dental Assisting program does not include certification in its program outline, nor are the students charged for this certification in their tuition and fees.  Students are not required to be certified to work in this field of study in the state of Michigan. Students have the option to take a certification exam upon completion of their program through an outside agency. If Complainant chose to pursue certification, she would be required to initiate and fund the process of applying and completing the certification exam with that agency. In the “Requirements for Certification and Licensing” section of the Enrollment Agreement Addendum and Disclosure, it clearly states Complainant, “understood that upon graduation, [she] may be required to obtain licensure or certification in order to obtain employment in [her] chosen field… [she was] encouraged to learn the licensing and certification requirements for [her] program of study. [She] understood [she is] ultimately responsible for knowing specific regulations in the city, county or state in which [she] plan[s] to work. In addition, there may be attesting or licensing fee that [she] may be responsible for paying. [She is] aware that without a license in some allied health fields, [she] may not be employable. No School employee has guaranteed [her] eligibility for any certification or licensure.” Complainant indicated that she fully understood this section by initiating next to the statement.

Also, in the section of “Dental Assistant Training” in the Enrollment Agreement Addendum and Disclosure, it clearly states, “[She is] aware that in some states [she] must become a registered dental assistant (RDA) or certified dental assistant (CDA) prior to working in the field. [She has] not been promised by any School employee that [her] program renders [her] eligible to sit for the RDA or CDA examinations, or eligible for any license, the regulations and requirements for students in the Dental Assistant program to obtain a Radiography License and Coronal Polish, and other expanded functions, are governed by individual state codes. She understands that [she is] responsible for obtaining this licensing information for the state in which [she] intend[s] to work.” By initiating this section, Complainant indicated that she fully understood the requirements of obtaining a certification or licensure.  Records indicate that Complainant reviewed, signed, and initiated the documents on April 15, 2009.  


3.     Complainant alleges “Everest advertises and in person will tell you they only have teachers who are certified in each program in which you are enrolling will be teaching that program. Someone who’s [sic] went to dental school should teach dental, and this is found to be untrue…Nothing they tell you is true (false advertisement) and take tens of thousands of dollars from each individual, as myself, with nothing in return.”

 

CCi is puzzled by Complainant’s allegations that instructors teaching the program weren’t certified and qualified to teach in their respective program.  To date, there is no record that Complainant ever spoken to the instructor, the Director of Education, or the Campus President regarding any educational concerns she claims to have experienced. Also, there is no record that Complainant contacted the Student help Line as instructed in the Catalog for further assistances in regard of her educational concerns and experiences. CCi’s records show that the educational program was provided by qualified instructors. CCi selects instructors with professional experience in the vocations they teach and the ability to motivate and develop students to their greatest potential. Hiring guidelines are set by the School’s accreditors, and the School maintains compliance by hiring instructors that meet or exceed these guidelines. Had there been any issues regarding program instructors, the concerns should have been reported to the Program Director and/or the Director of Education, in order to be addressed immediately. 

 

4.     Complainant requested, “A Refund [she] feels [she] should not have to repay [her] loan. Skills and tools [she] needed in the “real world” were not taught… [she was] promise[d] a job when the most important thing “certification” is not [sic] given/provided? [she] believes a lawsuit should be filed (as [she claims she is] pursuing) to drop all loans on all students who did not receive what was promised!”

 

CCi respectfully denies Complainant’s request for a refund of her loans.  It should be noted that Complainant signed her enrollment documents on April 15, 2009, which was thirty-three days prior to her start in the program.  Had Complainant experienced any concerns regarding her enrollment and/or financial arrangements, she had plenty of opportunity to review the documents and cancel her enrollment.  As CCi and the School fulfilled their responsibilities under Complainant’s Enrollment Agreement, Complainant is not entitled to a refund of tuition as requested.


In light of our response CCi asks that the BBB find in its favor and close the complaint.  CCi again thanks the BBB for this opportunity to address Complainant’s concerns and to demonstrate CCi’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Corinthians College Inc.

***** ********* ****** *

 

cc to file: ******* **** *******

 

2/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: he date of the transaction :2004 but still paying for it Associate's Degree in business admin I have not contracted any legal advised. Business Information (Complaint Against): everest college Company Address *** * ****** **** ******** ** ****1 My name is ****** ******** and I might be a victim of this school chain . I had high hopes in going to school and acquiring a degree; I enrolled in Everest college in 2004 and completed about one year and a half. I was not satisfy with the studies and took some time off to analyzed my situation and was having interest in a transfer after completing my associates degree. I decided to stop going because the loan was getting huge if I would of completed the year that I had left i would of ran up almost another 10k when I stopped I had a 23 k loan. I wanted to go back 2007 then I started reading about law suites in 2007 And it didnt make logical sence to go back when there schools were questionable and to find out my credits were not transferable to any uc campus . They only have articulation agreement with ********** ** ******* which I believe to be the same type of college and credits are not recognized. I called multiple schools and their credits are not recognized. If I wanted to work for my associates at a reputable school I will have to start all over. I have not been back and still paying a big 18k for nothing, this has brought me financial hardship and my dreams of transferring to the college I wanted to go its nonexistent and I am paying these individuals a bogus degree. I am current on my loan and owed still 18500 and I going back at this point is very risky because these schools are being sue by state of california and will cost me another 10k. Defendants have violated section ******** of the Education Code by failing to provide prospective students with a disclosure stating, among other terms, that units earned in the specified program offered at Defendants’ schools in most cases will probably not be transferable

Desired Settlement: I did not get a degree I am paying federals loans for a degree I dont have. I will find no solution in going back to finish there as these schools are being sue . I dont feel comfortable going back and adding another 10 k to my 18k loan when your schools are questionable and there are possible closures and sales of schools . I been paying this loan for years and required a refund or partial refund to help me pay this loan. I been responsible enough to be current with this loan and I think i deserve a refund.Student First Name******* * Student Middle Initial: Student Last Name:******** Type:Current Servicer Loan Contact Name:*** ** ** * ****** Loan Contact Street Address ****** ******** Loan Contact City:****** Attorney General ****** ** *****s today filed a lawsuit against Corinthian Colleges, Inc. (CCI) and its subsidiaries that operate Everest, Heald and WyoTech colleges for false and predatory advertising, intentional misrepresentations to students, securities fraud Case No. *************

Business Response:

February 10, 2015

 

Better Business Bureau

 

San Diego & Imperial Counties

 

RE: ****** ********, Case #: ********

 

            We received the complaint referenced above from ****** ******** (“Complainant”).  Everest College ******* ***** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant enrolled in the School’s Business Associate in Science degree program on March 31, 2005 and withdrew from the program on June 7, 2006. 

 

            Complainant states she was “not satisf[ied] with the studies and took some time off to analyzed [sic] [her] situation and was having interest in a transfer after completing [her] associates degree.”  She also states, “it didn’t make logical sence [sic] to go back when there [sic] schools were questionable and to find out [her] credits were not transferable to any uc campus.”  During the enrollment process, Complainant was advised the School does not guarantee transferability of credits to other educational institutions on multiple occasions.  The School’s approach to credit transfer is student focused and emphasizes transparency via disclosure.  Because there is not a nationwide system for the transfer of credit, the receiving institution typically has the power to decide which credits to accept and which to reject.  There is, therefore, no guarantee that credits will be transferred. 

 

            This information was openly disclosed to Complainant before the commencement of her classwork in the Everest College Student Disclosure Form.  Complainant initialed a statement on this form in regards to the transferability of credits, acknowledging that “As with any accredited college, the transferability of credits to another institution is determined exclusively by receiving institution.  I have not been guaranteed that my credits will be transferable.”  Complainant also completed the Notice Concerning Transferability of Units and Degrees Earned at our School document signing the statement that she understood that “Units you earn in our [Business Associates] BA program in most cases will probably not be transferable to any other college or university.  For example, if [you] entered our school as a freshman, you will still be a freshman if you enter another college or university at some time in the future even though you earned credits here at our school.”   As demonstrated, the School did not mislead Complainant in regards to the transferability of units and degrees earned at the School, but instead provided clear written guidance regarding policies for transferability on two separate occasions before the start of her academic program.    

 

            Complainant also states the School “only ha[s an] articulation agreement with ********** ** ******* which [she] believe[d] to be the same type of college and credits are not recognized.”  Complainant’s statement is false and is not based on facts.  The School is puzzled as to why Complainant believes the School has an articulation agreement with ********** ** ******* as this is not true and no School’s employee has advised Complainant of this.  The School is accredited by the *********** ******* *** *********** ******** *** ******* (“*****”).  ***** is listed as a nationally recognized accrediting agency by the Unites States Department of Education and is recognized by the ******* *** ****** ********* Accreditation.  As the School is nationally recognized by an accrediting agency, its credits are in fact recognized, contrary to Complainant’s claims. 

 

The School denies Complainant’s request to for a refund.  During the financial aid process, Complainant signed loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states that Complainant agreed to accept the funding and the responsibility for re-payment. Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment. 

 

            In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address the Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

 

Student Services

Office of Compliance

Zenith Education Group

***** ********* ****** *

 

cc to file: ****** ********

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[

Greetings,

 

I was not satisfied by your response as it has misleading information as your counselors clearly verbally stated that my units were transferable. My mistake was to believe your schools counselors and not read your small print right?  I was young and my parent’s first language was not English. It is very disappointing because your misleading information has caused my great financial hardship as I have not been able to go back to school since I still have a $19000 I am still paying.

I was going to go back in 2007 taking not even a year off from school but then in 2007 you had your first lawsuit and you had restitution settlement with your Corinthian schools. Personally to me that was a big red flag and thought to myself why will I want to go back to a school that has so many lawsuits?

 And a school that everyone is questioning? If I go back to your questionable school you know that my loan will get even bigger? It does not make logical sense to even get a diploma from there. I tried contacting a lot of schools and they all tell you that you credentials are just not enough and my units can’t transfer. I don’t feel comfortable going back and adding more thousands of dollars to a school that has possible closures in the future.

 

2. If its true you did not do any wrong doing why is the Attorney General Suing you? and why did your campuses in California including my school in Ontario reached an agreement with the U.S. Department of Education on a transition plan to protect and address the needs of its affected students by providing an opportunity for students to complete their course of study or in some instances to receive a refund of tuition and other charges paid by students and possible school closures or sales are happening in the near future?

Please explain to me if you have not done any wrong doing why did  you accept the agreement to sell or  close and or two protect students affected by this ? do you want me to include lawsuits case numbers to this  statement? I am sure you have all of the information

 

 

 

I believed I am owed a refund, partial refund as me going back to your school does not make logical sense when your schools have been in so much trouble. I hope you can understand my situation. I can’t afford to go back  as my loan will get bigger and  to go back to a school that has numerous suites not just consumer suits but government affiliation (U.S dept of education, California attorney general, and back in 2007 another suite and Consumer financial protection bureau). I lost my opportunity to even go back to school to a reputable school as I am still paying you nineteen thousand dollars. I believe I am owed a partial refund, full refund, or allowed me to go back with any additional funds from me...


Regards,

****** ********



Business Response:

February 25, 2015

 

Better Business Bureau

 

San Diego & Imperial Counties

 

RE: ****** ********, Case #: ********

 

We received the rebuttal from ****** ******** (“Complainant”).  Everest College, ******* ***** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns.

 

Complainant has not provided any new allegations in her rebuttal.  The School has previously addressed her concerns, in full, in the original response.  As stated previously, the allegations raised by the Complainant were found to be without merit. 

 

We again thank the BBB for this opportunity to further address the Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

 

 

Sincerely,

 

 

CCi Student Services

***** ********* ****** *

 

cc to file: ****** ********

 

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I began attending ******* Institute in ********* ******** Feb. last year. When I enrolled I was told that I would receive vouchers to use in order to take certification exams at any time I wanted them during my education. I chose to receive them after I had completed most of my classes. When I was in my last class (a review course) I requested them. I was then told that they would have to be ordered and corporate would need to approve (this was in November before thanksgiving). I questioned to myself why corporate had to approve something that was promised to me when I enrolled and also why they had be "ordered" at all. I asked that they be ordered for me that that time. The person responsible told me that he would order them ASAP. I have gone up to the school several times since then to inquire about that status of my vouchers. Two of those times I was told that a list of students that needed vouchers needed to be compiled and then they would be ordered. Again, I was confused a bit upset that they didn't already have the vouchers on hand. Now, they were telling me that they hadn't even been ordered yet! The next time I went there was at the end of December and I was told that I would be receiving my vouchers in about a week. Additionally, I was told that the delay had been due to the pending sale of the school, which was due to be completed at the beginning Jan.. I was told the old owners did not want to pay for the vouchers, since they were on their way out and wanted to leave the new ownership with the burden of paying for a whole multitude of things, my vouchers included. Hearing nothing from them, I went up to the school earlier this week. This time, I was told that the sale of the school did not finalize as planned in Jan and that the new date of the sale is planned to be Feb. 5th. I was also told that my vouchers had not been paid for and that they would not be authorized until after the sale; most likely a week. To me, this is unacceptable.

Desired Settlement: I require financial compensation in the form of either tuition reimbursement, reimbursement for the loss of income that I have incurred due to me having to accept a lower paying job that what I would not have if I had the certifications, or a combination of both. I also require the exam vouchers that I was promised.

Business Response:

February 11, 2015

 

Better Business Bureau of San Diego

 

RE:  **** ****** - #********

 

We received the complaint referenced above from **** ****** (“Complainant”).  ******t Institute ******** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  Complainant began the IT Support Specialist diploma program on February 20, 2014 and graduated on December 30, 2014.  The following information is in response to Complainant’s claims:

1.     Complainant alleges “When [he] enrolled in school [he] was told that [he] would receive vouchers to use in order to take certification exams at any time during his education... [he] was told the vouchers needed to be approved and ordered by corporate.”

The School appreciates Complainant bringing his voucher, financial, and certification exam concerns to our attention and to allow us the opportunity to resolve the situation. After a review of Complainant’s file and the School’s records shows the School is in the process of making arrangements with Complainant regarding providing his vouchers.   Due to the School’s new ownership and   recent personnel changes, it has caused a delay in processing Complainant’s voucher. The School offers its most sincere apologies for any inconvenience this matter may have caused. Despite the misunderstanding and miscommunication between the School and Complainant, the School is happy to assist Complainant by providing the vouchers that Complainant requested. If Complainant wishes to receive the vouchers, the School request Complainant can contact the Regional Vice President of Operations, *** ****** *******, at ***** ********.

2.     Complainant’s request “Financial compensation in the form of either tuition reimbursement, reimbursement for the loss of income that [he] have incurred due to [him] having to accept a lower paying job, or a combination of both. Also, require the exam vouchers that [he] was promised.”

At this time, the School respectfully denies Complainant’s request for a tuition reimbursement.  During the financial aid process, Complainant signed his loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant has agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements he agreed to regarding tuition funding.  Complainant read and signed a binding contract with his lenders and is legally responsible for his own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment.  It should be noted that Complainant signed his enrollment documents on February 20, 2014, which was the start of the program. Had Complainant experienced any concerns regarding his financial arrangements, he had plenty of opportunity to review the documents and cancel his enrollment.

The School wants all of its students to be successful. The School’s objective is to provide students with an educational experience that provides them with the essential tools to be successful in today’s workplace. The School provides reasonable career services assistance to students upon graduation in their search for employment. However, the School does not guarantee employment, and no guarantee of employment has been made to Complainant by any employee of the School. This information was openly disclosed and documented to Complainant at least three times before the commencement of his education (classwork) in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog.  Each of these clearly worded documents states the School cannot guarantee employment and his signature and initials on his Enrollment Agreement, and Enrollment Agreement Addendum and Disclosure documents acknowledges and confirms he understood there is no guarantee of employment. Also, prior to successfully graduating from their programs, the Career Service department assists students with career readiness including: professionalism, resume and cover letter preparation, mock interviews with a Career Service Representative, job search, and network strategies. The School has dedicated Career Service Representatives that meet one-on-one with graduates to discuss career preparedness. The School’s records indicate that the Career Service Representative continually communicated and assisted Complainant by providing him with job leads and also submitted his resume to various potential employers. If Complainant would like additional assistance, the School request that Complainant notify the School’s Director of Career Services at ***** ******** for employment assistance.  

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Office of Compliance

Zenith Education Group

***** ********* ****** *

 

cc to file: **** ******

2/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went to everest college to view the campus in august of 2013. I just wanted to view the campus.the admission rep pressured me into signing contracts when I told him I'm just looking. So problem number one is I signed a contract that I didn't have time to read because the rep was being uncomfortably pushy. Also the everest commercial says they work around your schedule. Which was very wrong. And a lie. I asked for financial aids help in finding grants and they said they couldn't help me and that I was on my own. I thought I only signed for one loan it turns out I signed for 3. I tried to unenroll or drop out right after I started and they told me I'd still be charged full price. I now have been recieving calls all the time almost everyday asking for loan payment. Well I can't find a medical assistant job with and Everest degree. Career services is a joke they sent me to an extern that doesn't even employee medical assistants.they promised me that I would have a job and make big money atleast a few months after graduation . Here it is almost a year after my graduation date and I'm not a medical assistant employee like they promised.half of the time we didn't even have a permenent teacher. Now here I am in debt to something I never would of signed if I wasn't under the amount of pressure the admission rep put me under. Also for the amount the students paid all the equiptment was outdated or faulty. There was a lot of times we would go without supplies we crucially needed to learn. So 1. Theu lied multiple times 2. They did not let me read the whole contract 3 way to pushy 4 harrasing phone calls 5 I'm not a medical assistant. 5. Finacial aid is a joke as is career services. The list can go on and on.

Desired Settlement: I would like my loans to disappear, as the company has lied harassed and made me feel vulnerable and tricked me into signing contracts.

Business Response:

February 11, 2015

Better Business Bureau of San Diego

 RE:  ***** ****** - #********

 

We received the complaint referenced above from ***** ****** (“Complainant”).  Everest College Springfield (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  Complainant began the Medical Assistant diploma program on August 22, 2013 and graduated from the program on July 8, 2014.  The following information is in response to Complainant’s claims:

1.     Complainant alleges, “The Admission Rep pressured [her] into signing contracts when [she] told him I’m just looking… [she] signed a contract that [she] didn't get a chance to read because the rep was uncomfortably pushy.”

Every student must meet the School’s requirements for entrance.  The School is very compliant when meeting with prospective students and provides clear information to all prospects in order to prevent the very allegations Complaint contained in this complaint.  Before enrolling any prospective student, the School discloses accurate, easy-to-understand written language of the School’s policy in regards to the School’s programs and tuition, transferability of credit, and other subjects pertaining to the prospective student’s enrollment.  The School discloses this clearly to all students in their Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and the School’s Catalog.  The School addresses this information before a student enrolls to ensure that students do not have any questions or uncertainty whether the School is the “right choice” for them.  Complainant signed her Enrollment Agreement and Enrollment Agreement Addendum and Disclosures on August 17, 2013, acknowledging she had read, understood, and agreed with the statements and information outlined in her documents. Complainant signed those documents 5 days prior to the start of her program on August 22, 2013 in which she had ample time to review her documents and ask for clarification from the School prior to the start of her program. It should be noted that the Enrollment Agreement clearly states that she had “read, understood, and agreed to my rights and responsibilities in this Enrollment Agreement and The School catalog.” Additionally, Complainant’s Enrollment Agreement Addendum and Disclosures begins with the statement, “Please take your time while you read the following information regarding your education program.  Please ask as many questions as you like.  Do not sign until you fully agree with each paragraph.”  Complainant’s initials appear after each paragraph in this document, and also contain her signature on the final page of the document.  Therefore, Complainant indicated in writing that she had read and understood her “contract” with the School.

2.     Complainant claims, “Everest commercials say they work around your schedule which was very wrong and a lie.”

As stated previously in this response, the School provides very clear documentation regarding enrollment. On August 17, 2013, Complainant signed Application/Enrollment Agreement document detailing her decision to enroll in the Medical Assistant diploma program on August 22, 2013. The Enrollment Agreement details that the courses are scheduled during various shifts from the morning to evening 5 days a week Monday through Friday. The School provided Complainant with options to choose the most convenience shift that she preferred. Complainant chose the 10 am to 2 pm shift. There is no record that Complainant requested clarification or information regarding changing shift to accommodate her schedule.

3.     Complainant alleges, “[she] tried to [sic] unenroll or drop out right after [she] started and they told her [she] would still be charged full price.”

The School is puzzled by Complainant’s allegations as the School’s records show Complainant acknowledged she understood Buyer’s Right to Cancel and Official Withdrawals sections of the Enrollment Agreement by reviewing and signing the document. The Buyer’s Right to Cancel section of the Enrollment Agreements states, “Cancellation will occur when [she] gives a signed and dated written notice of cancellation to the Director of Admissions or President at the address shown on the front of this Agreement. The written notice of cancellation need not take any particular form, and, however expressed, is effective if signed and dated by [her] and states that [she] no longer wishes to be bound by the Agreement. A notice of cancellation may be given by mail or hand delivery. The notice of cancellation, if sent by mail, is effective when deposited in the mail, properly addressed, with postage prepaid.”   The School advises each student to careful read the Enrollment Agreement and ask questions for further clarification before signing.  Also, in the Official Withdrawals section of the Enrollment Agreement it states, “An official withdrawal is considered to have occurred on the date that [she] provides to the School official notification of [her] intent to withdraw. If [she] must withdraw from the School [she is] requested to notify the office and the Academic Dean/Director of Education will complete the necessary form(s).” Complainant’s records do not contain a written document requesting her Right to Cancel or withdraw from the School.

 

4.     Complainant alleges, “[she] can’t find a medical assistant job with an Everest degree…..Career Services is a joke [sic] they sent me to an extern [site] that doesn't employ medical assistants….They promised [her] that [she] would have a job and make big money at least a few months after graduation.”

There is no evidence to support Complainant’s allegations. The School wants all of its students to be successful. The School’s objective is to provide students with an educational experience that provides them with the essential tools to be successful in today’s workplace. The School provides reasonable career services assistance to students upon graduation in their search for employment. However, the School does not guarantee employment, and no guarantee of employment has been made to Complainant by any employee of the School. This information was openly disclosed and documented to Complainant at least three times before the commencement of her education (classwork) in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog.  Each of these clearly worded documents states the School cannot guarantee employment and her signature and initials on her Enrollment Agreement, and Enrollment Agreement Addendum and Disclosure documents acknowledges and confirms she understood there is no guarantee of employment. Also, prior to successfully graduating from their programs, the Career Service department assists students with career readiness including: professionalism, resume and cover letter preparation, mock interviews with a Career Service Representative, job search, and network strategies. The School has dedicated Career Service Representatives that meet one-on-one with graduates to discuss career preparedness. The School’s records indicate that the Career Service Representative continually communicated and assisted Complainant by providing her with job leads and also submitted her resume to various potential employers. If Complainant would like additional assistance, the School request that Complainant notify the School’s Director of Career Services at ***** ******** for employment assistance.  

5.     Complainant alleges, “Half of the time we didn’t even have a permanent teacher….equipment was out dated or faulty….There were a lot of times we would go without supplies we crucially needed to learn.”

To date, there is no record that Complainant has ever spoken to the instructor, the Director of Education, or the Campus President regarding any educational concerns she claims to have experienced. Also, there is no record that Complainant contacted the Student help Line as instructed in the Catalog for further assistance in regard of her educational concerns and experiences. The School’s records show that the educational program was provided by qualified instructors.  Had there been any issues regarding program supplies or equipment, the concerns would have been reported to the Program Director and/or the Director of Education, in order to be addressed immediately.  As Complainant did not contact the School at the time of her education in order to voice her concerns, the School is unable to address this allegation further at this time.

6.     Complainant stated, “[she would] like her loans to disappear as the company has lied [sic] harassed and made [her[ feel vulnerable and tricked [her] into signing contracts.”

At this time, the School respectfully denies Complainant’s request for a discharge of her loans.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant has agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment.  It should be noted that Complainant signed her enrollment documents on August 17, 2013, which was five days prior to her start in the program.  Had Complainant experienced any concerns regarding her enrollment and/or financial arrangements, she had plenty of opportunity to review the documents and cancel her enrollment.

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Office of Compliance

Zenith Education Group

***** ********* ****** *

 

cc to file: ***** ******

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[1. I was only there to view the school. The administration rep was pushy with signing of the papers. I only wanted to look. 2. Financial aid did not help me at all with trying to find grants. 3. I tried to unenroll they told me if I unenroll at that time during my 1st mod that I would still be entitled to all of loans even if I didn't finish the while program. 4.  The company says they are so committed to helping students achieve and that is so false. The staff was never supportive. 5.the dean ****** was not helpful in any of the problems I went to her about. 6. The company is ripping innocent students off like myself that are trying to do better for themselves and just end up making worse decisions.7. The company does not care if you have a job or if you dont.8. The equipment and supplies were in adequate.  A lot of the equipment was outdated and not usable and we would always have to do without supplies. If students should have to pay for this there should of been adequate supplies. Once or twice without would of been okay but going without most of the time is absolutely ridiculous.  The dean would be ridiculously rude about any concern I've taken to her. I needed to have a  medical surgery  to remove my lapband because of health issues . The dean told me.it was not her fault i was fat and assumed i was doing drugs. I did learn however she is no longer the dean any more . I believe that because of the broken promises, terrible education,  the lies, the equipment/supplies, rudeness of staff should all be grounds for dismissal of my loans. If need be I have multiple other students that can back these claims up. I would be interested in going to court if this isn't solved civilly]

Regards

***** ******



Business Response:

February 18, 2015

 Better Business Bureau of San Diego

 RE:  ***** ****** - #********

 

We received the rebuttal from ***** ****** (“Complainant”).  Everest College *********** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to Complainant’s concerns and this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. 

 Complainant has not provided any new allegations in her rebuttal.  The School has previously addressed her concerns, in full, in the original response.  As stated previously, the allegations raised by Complainant were found to be without merit.  The School has offered Complainant additional job placement assistance and requests that she contacts the School’s Career Services department.  Complainant has not reached out to the School’s Career Services department.  Again, if Complainant would like additional services, the School would be happy to assist her, but requests that she notifies the School’s Director of Career Services at ***** ******** for job placement assistance.  

We again thank the BBB for this opportunity to further address Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

 Sincerely,

 Student Services

Office of Compliance

Zenith Education Group

***** ********* ****** *

 

cc to file: ***** ******

2/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My name is ******. I attended Everest College in ******* **** in Sep. 2012. Dental assistant was the course I majored with a "A"-"B" average. Graduated November 2014. And to this day I have yet to receive my diploma. Everest /Corinthian college stats their representatives will help you seek employment (definitely not the case). I am paying a ****** student loan without my certification. Everest commercials make it seem as though everest is the perfect life changing career start. Corinthian college is being sued because of job placements, lack of information provided. Everest/Corinthian is not a educational place which could change your career. They just want the money without giving you the proper education your student loan is paying for.

Desired Settlement: Sue everest for misleading information and wasting my time. More importantly paying off this student loan.

Business Response:

February 6, 2015

 

Better Business Bureau of San Diego

 

RE:  ****** ******** - #********

            We received the complaint referenced above from ****** ******** (“Complainant”). Everest College Bedford Park (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. The Student began the Dental Assistant diploma program on September 24, 2012 and graduated on April 24, 2014. The following information is in response to the Student’s claims:

 

1.     Complainant alleges she “Graduated November 2014. And to this day [she] have [sic] yet to receive [her] diploma.”

Complainant’s statement is inaccurate.  Complainant completed her program and graduated with the School on April 24, 2014.  Complainant has not received her diploma due to her not notifying the School on when and how she would like the School to deliver her records.  It should be noted that, when a student finalizes their Graduation/Externship Completion documents, they are informed about the status and availability of their diploma, which is typically not available at the campus until three weeks after completing those documents. Records indicate Complainant has not picked up her diploma as of January 29, 2015 If Complainant would like to pick up her diploma, the School requests that Complainant notify the School’s Registrar at ***** ******** and let the department know her preferred method of delivery.

 

2.     Complainant states she was told that the School’s “representatives will help you seek employment (definitely not in this case).”

 

There is no evidence to support Complainant’s allegations. The School wants all of its students to be successful. The School’s objective is to provide students with an educational experience that provides them with the essential tools to be successful in today’s workplace. The School provides reasonable career services assistance to students upon graduation in their search for employment. However, the School does not guarantee employment, and no guarantee of employment has been made to Complainant by any employee of the School. This information was openly disclosed and documented to Complainant at least three times before the commencement of her education (classwork) in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog. Complainant also read and signed the Guidelines for Graduate Placement Assistance Form at the time of her graduation, which also reiterated that the School does not guarantee employment.  Each of these clearly worded documents states the School cannot guarantee employment and her signature and initials on her Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and the Guidelines for Graduate Placement Assistance Form acknowledges and confirms she understood there is no guarantee of employment. Also, prior to successfully graduating from their programs, the Career Service department assists students with career readiness including: professionalism, resume and cover letter preparation, mock interviews with a Career Service Representative, job search, and network strategies. The School has dedicated Career Service Representatives that meet one-on-one with graduates to discuss career preparedness. The School’s records indicate that the Career Service Representative continually communicated and assisted Complainant by providing her with job leads and also submitted her resume to various potential employers.  

The School is puzzled by Complainant’s allegations as the School’s records show Complainant was provided with job placement assistance, and obtained employment.  Complainant’s Graduation Employment Confirmation document provides information regarding Complainant hire on her externship site, and the pay rate for her position which Complainant signed on June 16, 2014. Also, Complainant confirmed the employment resulting from her externship by completing and signing the Student Externship Facility Evaluation. On question #10 on the Student Externship Facility Evaluation document it asks, “Were you hired from your externship?” in which Complainant answered, “Yes,” confirming her employment placement.

 

3.     Complainant also states, “I am paying a Genesis student loan without a certification.”

Complainant’s Dental Assisting program does not include certification in its program outline, nor are the students charged for this certification in their tuition and fees.  Students are not required to be certified to work in this field of study in the state of Illinois. Students have the option to take a certification exam upon completion of their program through an outside agency. If Complainant chose to pursue certification, she would be required to initiate and fund the process of applying and completing the certification exam with that agency.  . In the “Requirements for Certification and Licensing” section of the Enrollment Agreement Addendum and Disclosure, it clearly states [she], “understood that upon graduation, [she] may be required to obtain licensure or certification in order to obtain employment in my chosen field….. [she was] encouraged to learn the licensing and certification requirements for [her] program of study. [She] understood [she is] ultimately responsible for knowing specific regulations in the city, county or state in which [she] plan[s] to work. In addition, there may be attesting or licensing fee that [she] may be responsible for paying. [She is] aware that without a license in some allied health fields,[she] may not be employable. No School employee has guaranteed [her] eligibility for any certification or licensure.” Complainant indicated that she fully understood this section by initiating next to the statement.

Also, in the section of “Dental Assistant Training” in the Enrollment Agreement Addendum and Disclosure, it clearly states, “[She is] aware that in some states [she] must become a registered dental assistant (RDA) or certified dental assistant (CDA) prior to working in the field. [She has] not been promised by any School employee that [her] program renders [her] eligible to sit for the RDA or CDA examinations, or eligible for any license, the regulations and requirements for students in the Dental Assistant program to obtain a Radiography License and Coronal Polish, and other expanded functions, are governed by individual state codes. She understands that [she is] responsible for obtaining this licensing information for the state in which [she] intend[s] to work.” By initiating this section, Complainant indicated that she fully understands the requirements of obtaining a certification or licensure.   

4.     Complainant claims that “Everest commercials make it seems as though Everest is the perfect life changing career start.”

 

The School’s commercials features real graduates who share their personal thoughts and opinions based on their educational experience while attending the School. The statements provided by the graduates are unscripted and is based on the graduates’ first hand stories shared. At no time does the School make any false promises or misrepresentation of the programs and services offered.

5.     Complainant stated that she wants to “Sue Everest for misleading information and wasting [her] time. More importantly paying off this student loan.””

At this time, the School respectfully denies Complainant’s request for a discharge of her loans.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant has agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment. 

 

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Office of Compliance

Zenith Education Group

(800) 874-0255, optio* *

 

cc to file: ****** ********

 

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was enrolled in ******* ******* in the ********* **** ***** campus. I went to withdraw on 11/12/14and spoke with the Dean who advised me to complete the current Module ( Mod B MAA program) and he would withdraw me then in case I ever had to return to that campus I would not have to re take that course. He advised to come back up there or call back in 4-5 weeks for my paperwork and to see what my balance was. I was informed that I would be charged for that Mod which I agreed to since I had completed the Mod. My instructor **** ****** text me to confirm that I would come in on 11/18 to do complete my final. I agreed and ended the mod with a 95. A few weeks later I get a call from a teacher asking why I was not in class I advised her to get with the Dean becuase our agreement was I would be withdrawn at the end of that Mod. After that I got a letter stating they wanted to help me get back on track and that I had not been attending class. I looked online at my loan and the school did not return the correct amount to the state. I have called and left several messages with the Dean at that site and he has not returned any of my calls. I have called to the finance department to get an itimized list of what I was charged for and what they sent back from the loans I had and the grant and have not been able to contact anyone at that school. The school is misusing funds and charging for classes that were not taken. The dean was being deceptive when he advised he would withdraw me at the end of that mod and never did in order to charge me for classes that i never took. According to the agreement I signed my only responsiblity was to provide verbal or written notice that I wanted to withdraw and that would be done. I honored my part by having a meeting with the dean to state i wanted to withdraw and complteing the Mod.

Desired Settlement: I would like for ******* to honor my withdrawl date and not be in the system as a student who dropped. I would like for them to provide me an itimized list of the charges I have with them. I would like to only be charged for the Mod I completed in November 2014 and for the rest of the funds to be sent back to the state and the correct loan companys to reduce my loan balance to the correct amount for Mod B.

Business Response:

February 5, 2015

 

Better Business Bureau of San Diego

 

RE:  ******** ***** * *********

 

We received the complaint referenced above from ******** ***** (“Complainant”).  ******* ******* **** ***** ***** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  Complainant began the Medical Administrative Assistant diploma program on October 22, 2014 and her last date of attendance was November 18, 2014.  The following information is in response to Complainant’s claims: (1). Complainant alleges that; “The School’s Academic Dean advised [her] that she would be withdrawn at the end of Mod B; (2). She requests that her student status not be listed as a “drop” in her records; (3), Complainant requests an itemized list of charges; and (4). She requests that the funding the School is ineligible to retain be refunded to her lenders.

The School appreciates Complainant bringing her student status and financial aid concerns to our attention and to allow us the opportunity to resolve the situation. After a review of Complainant’s file the School has acknowledged that an error regarding the Last Date of Attendance in the withdrawal process was made. In order to rectify the situation, the School opened a ticket with the company SupportDesk to have the error corrected.  Once this request has been completed, Complainant’s Last Date of Attendance of November 21, 2014 will be changed to reflect the correct date of November 18, 2014. Once the error is corrected, the School will escalate a new drop calculation request with the School’s Financial Aid services team. Complainant’s request for an “Itemized list of Charges,” will also be available, and any additional funding the School is not eligible to retain will be refunded back to her lenders. The School offers its most sincere apologies for any inconvenience this matter may have caused. Furthermore, Complainant’s current student drop status will remain in her record until Complainant re-enters in school.

Despite the misunderstandings between the School and Complainant, the School is happy to assist Complainant and welcomes her to return to school to complete her Diploma in Medical Administrative Assistant. If Complainant wishes to return to school, the School requests that Complainant contact Campus President ***** ****** at ***** ******** to assist her in the process of re-entry.

The School takes Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to our office at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

Student Services

Office of Compliance

 ****** ********* *****

***** ********, ****** *

 

cc to file: ******** *****

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

When will I be informed of completion of the action items listed in the business response. When will I know what my balance is, the amount of funds returned to lenders and receive an itemized list of charges outstanding?

Regards,

******** *****

1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I was a student at their school, their advisor of military affairs messed up on my paper work, and the school was delayed in being paid. Then someone from the school adjusted my personal FAFSA without my permission! I withdrew from the school at the end of my scheduled semester, and went on with life. I was not getting the value from the program that was promised. All of the sudden, I started to receive collection phone calls from a debt collector for the school, because their employee messed up. I was a student in their school from 2012 - 2013. Withdrew in June or July 2013. I started to get collection calls in July 2014, after the debt was put on my credit report! I am medically retired from the military due to injuries sustained in service. The VA pays for my schooling! I was trying to buy a house, and now I have this showing up on my credit report! So I contacted the VA, and get the debt paid, after jumping through hoops, and doing your employees job! The debt was paid directly to the school, actually, overpaid, and now I am owed a refund, AND restitution for the debt collectors calling me, after I have asked your representative to contact the debt collector, to verify the debt has been paid! I just wish someone at your school would get their heads out of their @$$ long enough to run a business. $9000 per year for a crap school!

Desired Settlement: I would like the money refunded to me that was overpaid, approximately $2000, I would like to have the debt immediately removed from my credit report (ALL 3 of them), I would like a letter sent to Jefferson Capital Group telling them the debt is paid, and I would like $2500 for the pain and suffering I have been through due to the mental anguish from trying to get the error straightened out on your part! Last but not least, your employee, **** ******, Student Finance Representative Senior, Military Affairs,Toll Free Phone: 1-877-439-0003, ext. 2214 should be fire immediately! He has yet to return any of my phone calls, and he has returned 1 email, which I will gladly forward to you, dated the 18th of December, saying that a refund check has been sent to me, but I was supposed to destroy that check because it was the wrong amount. I have not received that check, and a new one will not be issued until I can prove that check is destroyed?????

Business Response:

January 27, 2015

 

Better Business Bureau

San Diego and Imperial Counties, California

 

RE: **** *******- #********

 

We received the complaint referenced above from **** ******* (“Complainant”). Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In his complaint, Complainant claims he had a balance of $2,000.00 with Jefferson Capital Group, due to an error on his student account. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

Following the review of the complaint, on January 6, 2015 the School sent a stipend check to Complainant in the amount of $2,010.01.  On January 14, 2015 and the School spoke with Complainant and verified that he had received the check.  The School also provided Complainant with documentation to confirm that the balance with Jefferson Capital Group has been addressed and the account has been paid off.

 

As Complainant has confirmed that his account has been rectified, the School requests that the BBB close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

******* *****

Student Resolution Specialist

Email: *******@cci.edu


 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I find it funny however that I had to file a complaint with your organization for the school to handle the situation in a civil manner.  I have been trying to get this situation rectified since November, when I was notified the bill had been paid.  I was told on December 18th that a check had in fact been mailed out, and I would receive it shortly.  It was not until I filed a case with the BBB that the check was in fact sent.

Regards,

**** *******

1/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I attended Everest University Online off and on for about 3 years, finally graduating in January 2014 although I completed all of my required coursework October 2013. Being there were no graduation ceremonies in my area at the time of my completion I had to wait a few months to walk across the stage. Before this however, there were many, many times my student refund checks got delayed, sent to incorrect addresses, my books were sent a number of different addresses and if that did not happen I was all together just sent the wrong books for the courses I were to take. I could never get in contact with my advisor, tech support was never any help, financial aid was never any help either. No one could ever explain to me why tuition was increasing ever single semester. One day the campus was based out of Orlando South and the next it was Tampa, FL. Now when it came down to graduation, I was never sent my cap and gown, honor cords, or tickets. So my family waited until they were told they could come in to be seated. I was told I would be graduating with the Marietta, GA campus being that was the campus that was closet to me at the time so I was to go there for the cap, gown, honor cords, and tickets. However, when I got there I was told there were no more tickets, and I had no cap and gown. I called corporate and was transferred to a rep for the Marietta campus that told me she would expedite a cap and gown for me and that my honor cords would be included. When I received the cap and gown, the day before graduation, the honor cords were not included, there were supposed to be 4. When I got to the ceremony, not only did I not have any of my honor cords, but my name was not in the graduation ceremony program either and now I am being told that my credits are not going to transfer because Everest is a private institution with no real accreditation. This entire experience has been awful, unbelievably dreadful and if I could take it all back I would.

Desired Settlement: I would like to receive some form of apology and for this to be fixed. Furthermore, I want all of the honor cords I was supposed to receive, and my name in the graduation ceremony pamphlet.

Business Response:

January 16, 2015

 

Better Business Bureau

 

San Diego and Imperial Counties

 

RE: ******* ******** ********, Case #: ********

 

            We received the complaint referenced above from ******* ******** ********  (“Complainant”).  Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant claims that the School has failed to act in good faith in several regards during her enrollment.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant enrolled with the School’s Business Asosciate in Science degree program on June 26, 2012 and graduated on October 6, 2013. 

 

            Complainant claims “No one could ever explain to me why tuition was increasing ever [sic] single semester.”  When Complainant enrolled with the School, she completed the Enrollment Agreement on November 11, 2013.  This document provided Complainant with her program and tuition information.  Complainant’s Enrollment Agreement clearly states the tuition price for the quarter.  After a review of Complainant’s account ledger, the School can assure all parties concerned that the School has acted appropriately and in strict adherence to all federal regulations governing federal student aid.

 

            Complainant also expresses concerns about her graduation ceremony stating, “…when it came down to graduation, [she] was never sent [her] cap and gown, honor cords, or tickets.”  As the School is an online institution with no physical campus, we are reliant upon our sister ground campuses for any commencement ceremonies a graduate may wish to participate in.  Additionally, there is no guarantee that online graduates may participate in ground school commencement ceremonies.  However, Complainant was given the opportunity to walk with the Everest Institute Marietta campus.  During Complainant’s 2014 winter ceremonies, the Marietta campus experienced an increase of student participants creating a delay in the inclusion of external graduates as well as the disbursement of Complainant’s cap, gown, and tickets to the event.  Given the event was over a year ago and the publication of the ceremony’s pamphlet was created specifically for that time, regrettably, we are unable to fulfill Complainant’s request for the inclusion of her name in the pamphlet.

 

            To specifically address Complainant’s settlement request for “all of her honor cords [she] was supposed to receive,” the School would like to address that we award honor cords based upon a prescribed cumulative grade point average achieved at the completion of the program.  According to Complainant’s academic records for the program, she did not qualify for any such cords.  Complainant may have received honor certificates throughout the course of her program for individual term achievements, but this does not necessarily equate to a program completion with honors designation.  The School respectfully declines Complainant’s desired resolution as she has not earned the recognition.

 

            Lastly, Complainant asserts “now I am being told that my credits are not going to transfer because Everest is a private institution with no real accreditation.”  The School’s approach to credit transfer is student focused and emphasizes transparency via disclosure.  Because there is no nationwide system for the transfer of credit, the receiving institution typically has the power to decide which credits to accept and which to reject.  Therefore, there is no guarantee that credits will be transferred.  This information was openly disclosed to Complainant before the commencement of classwork in the Enrollment Agreement.  This clearly worded document states we cannot guarantee the transfer of credit and that prospective students should contact the anticipated receiving institution prior to enrolling.  Complainant's signature on the Enrollment Agreement acknowledges and confirms her understanding of the transferability of credit disclosure as it states that the School cannot guarantee the transfer of credit to a college, university or institution.  Any decision on transferability of credits is the decision of the receiving institution.  As demonstrated the School did not mislead Complainant in regards to the transferability of units and degrees earned at the School, but provided clear written guidance regarding policies for transferability. It should also be mentioned that the School is nationally accredited by the Accrediting Counsel for Independent Colleges and Schools and this accreditation is recognized by the U.S. Department of Education.  Therefore, Complainant’s statement that the School is an “institution with no real accreditation” is inaccurate.   

 

            The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

 

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(877) 439-0003, option 5

 

cc to file: ******* ******** ********

 

1/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a payment contract agreement payment plan with Everest University online. And they did not honor the agreement. On 11/19/14 I set up a payment contract agreement payment plan with Everest University online, to take two classes. I received a call/email from ******* ********(******************) saying on 12/11/14 saying I had to pay $2000(my total bill was $4000) by 12/12/14. I emailed her back telling her that my Contract agreement did not state that. It had me paying $444.48(nine payments 444.48 each month) on 12/24/14. She never replied back to that email. I then called the financial office and spoke with a ******* and she said anything looked ok and she didnââ?¬â?¢t know why I received that call. On 12/13/14 I logged in to find out my classes have been dropped. After I have put if not more than 80 hours of my time studying and doing class work, I was about 90% done one class and 50% the other. I have tried many times to get in touch with the Admissions director ****** ******** (************)(*****************) call her about 7 times and left about 4 voicemails for her in the last 3 days, and I have sent her emails. She has yet to call or email me back.

Desired Settlement: I want to be place back in the classes ASAP. Or i want to be paid for my time. I did not spend all that time on class work and break my sleep to study to get no gain in life.

Business Response: Better Business Bureau
San Diego and Imperial Counties
RE: ***** *******, Case #: ********
We received the complaint referenced above from ***** ******* (“Complainant”). Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In his complaint, Complainant states that the School failed to process his student aid in a timely manner. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.
Complainant originally signed an estimate on November 19, 2014, which included a cash installment note; however, the School discovered it to be incorrect. The estimate failed to include the School’s technology fee and the required deposit for cash students, which is half of the first term’s tuition. On December 12, 2014 Complainant was informed of this information and he was presented with the opportunity to resign the corrected estimate and installment note, however he refused. It was not possible to allow Complainant to continue his enrollment without the necessary documents and deposit. Consequently, Complainant was reversed from his classes on December 12, 2014 with all tuition charges refunded on December 16, 2014. Complainant was not charged for any of the weeks he attended. The School would like to offer its most sincere apologies for Complainant’s experience during the enrollment process and should clarify that his account is in no way representative of the high level of customer service the Admissions Department typically delivers.
The School takes Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.
Sincerely,
Student Services
Office of Compliance
Corinthian Colleges, Inc.
***** ********* ****** *

1/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received an email in regards to my refund fro financial aid. The email stated that checks will be mail out 11/16. On 11/19 I called to inquire about my refund check and was told "someone didn't do their job properly and it is unknown as to if and when I would receive my refund check." I was transferred to a so called supervisor who told me that they would escalate the situation. I have been calling for the past 3 week and have been asking to speak with the head of Financial just to be told 1) I cannot speak to them 2) someone will call me back 3) everyone is in a meeting. I called today 12/4 and asked to speak to the head of Financial aid again and was told "No one is available" The way that I am being treated dates back to Spring of 2014 when they lost my financial aid info that they asked me to fax in twice.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my refund check mailed out to me today. It is unfair to me that I have been given false information and no one can seem to do their job properly.I have been getting the run around and I am tired of it. I want my check mailed out to me today.

Business Response:

December 22, 2014

 

Better Business Bureau

 

San Diego and Imperial Counties, CA

 

RE: ***** *****, Case # ********

 

            We received the complaint referenced above from ***** ***** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School failed to process her student aid in a timely manner.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

            October 14, 2014 marked the beginning of a new academic year for Complainant.  Accordingly, this required a new federal student aid origination request to be submitted to the U.S. Department of Education.  When Complainant contacted the School on November 19, 2014 it was discovered that an origination request for the new academic year had yet to be submitted to the U.S. Department of Education.  Upon realizing this delay, the School submitted funding requests on behalf of Complainant.  On November 21, 2014 her federal Pell grant posted to her account.  Subsequently, on November 26, 2014 her federal Stafford loans posted to her account, creating a credit balance of $******.  Per federal regulations governing the management of student aid, the School had 14 days from the creation of the credit balance to resolve it via stipend issuance, which was executed on December 4, 2014.  The School would like to note that this delay is not reflective of the typical high standards the School is recognized for, and as such the School would like to offer its most sincere apologies for any inconvenience this matter may have caused.

 

            The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

****** ******

Student Resolution Specialist - Student Incident Resolution Team

Email: ***************

cc to file: ***** *****

12/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My problem is I use to go to Heald college I graduated from Heald with the idea that they are going to help me find a job when I graduate, which was A LIE! I went ahead and graduated in nov 2013. Went back to the school a few times to ask them to help me with finding a job, they said they cannot help me find a job I need to do it on my own, but in the ADVERTISING THEY STATE THEY WILL HELP YOU FIND A JOB AFTER YOU GRADUATE WHICH IS BULLSHIT I AM 30 THOUSAND DOLLARS IN DEBT BUT FOR WHAT I CANNOT GET A JOB BECAUSE I HAVE NO EXPERIENCE, THEY ARE LIARS AND THIS SCHOOL IS LYING ON ADVERSITMENTS

Desired Settlement: I WANT my mother to be taking off my loans, I will pay my loans that's fine for to have her in debt for something that she was told would NOT BE ON HER CREDIT IS TOO MUCH AND I WILL DO WHATEVER I HAVE TO, TO HELP ME OUT GET OUT OF DEBT BECAUSE THIS SCHOOL LIED ABOUT HELPING ME FINDING A JOB AFTER I GRADUATE.

Business Response:

December 16, 2014

 

BBB of San Diego & Imperial Counties

 

RE: ******* *** ****** – ID #********

 

            We received the complaint referenced above from ******* *** ****** (“Complainant”).  Heald College San Francisco (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant alleges the School provided “false advertising” and did not provide her with job placement assistance.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Medical Office Administration Associate in Applied Science degree program on April 23, 2012 and graduated from the program on October 7, 2012.

 

The following information addresses the Complainant’s concerns:

 

1.      Complainant alleges the School told her they “cannot help [her] find a job and [she] needs to do it on [her] own.”

 

            The School provides reasonable assistance to students upon graduation in their search for employment.  However, the School does not guarantee employment, and no guarantee of employment has been made to the Complainant by any employee of the School.  This information was openly disclosed to Complainant at least three times before the commencement of her classwork in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog.  Each of these clearly worded documents states the School cannot guarantee employment and her signature and initials on her Enrollment Agreement and Enrollment Agreement Addendum and Disclosure acknowledges and confirms she understood there is no guarantee of employment.

 

            Although the School does not guarantee employment, the School still wants all of its students to be successful.  The School goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Services Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  The School has dedicated Career Services Representatives who meet with graduates one-on-one to discuss career preparedness.  The School’s records indicate on March 13, 2012 Complainant met with the School’s Financial Services Representative to asked about transportation funding as well as job opportunities.  The Financial Services Representative advised and directed Complainant to contact the Career Services department in order to be provided with job placement assistance.  The School has no records that Complainant reached out to the Career Services department as the representative had advised her.

 

            Complainant’s statement is false and the School does assist students with job placement.  The School never advised Complainant that she would not receive job placement assistance from the School.  The School records shows Complainant was sent an email on September 24, 2012 to notify her there will be a free workshop on how to interview without stress.  The workshop teaches students techniques to decrease stress in any professional communication setting and the emphasis was on the job interviews.  Complainant was asked to join the free seminar, but did not attend. 

 

            The School has no records to indicate Complainant was unhappy with the Career Services’ assistance she received, nor did she discuss her concerns with anyone at the School.  The School will be happy to continue to assist Complainant with current job placement assistance.  The School requests that Complainant contact the School’s Career Services department at (415) 808-3000.  In the School’s experience, graduates are most successful when they maintain in contact with the School and are actively partnering with the School to seek employment.

 

2.      Complainant states she “CANNOT GET A JOB BECAUSE [she] [has] NO EXPERIENCE, THEY ARE LIARS AND THIS SCHOOL IS LYING ON ADVERSITMENTS [sic].”

 

            Complainant claims she has no experience.  The School is happy to provide skill refreshment to Complainant.  Skills refreshment is an additional training opportunity made available to all graduates of the School.  The School offers refresher training to all graduates who desire to refresh their skills and to gain additional experience.  However, the School does request that if graduates are interested in arranging this free training opportunity, they should contact the School.  The School has no records Complainant has requested to receive refresher training.  Again, the School will assist Complainant in obtaining additional training if she is interested and she may contact the School to make arrangements.

 

            Complainant also alleges that the School “lies” on their advertisement.  It should be noted that the School’s commercials feature real graduates who share their personal thoughts and opinions based on their individual experiences while attending the School.  The statements made by graduates are unscripted and the graduates’ first-hand stories are shared.  At no time does the School misrepresent the programs offered.

 

            The School denies Complainant’s request for a discharge of her loans.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant has agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment. 

 

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

 

Sincerely,

 

 

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option 4

 

cc to file: ******* ******

 

12/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been dealing with Everest University Online for over 6 yrs now. I have received 2 degrees from them and trying to work on the 3rd. However, I have been having an issue with communication with this facility and it is not the first time. When dealing with Everest pertaining to my Bachelor degree all my financial obligations were covered with the institution. I did not owe them any money or anything because I was covered by the government. I graduated from the institution in October of 2013, starting my Masters that same month. I had put in a request form asking for my transcript and the institution had approved it seeing that I had graduated and had no financial holding at that time. 2months had passed and my new school had been calling the registrar department and said their was no hold my transcripts are on their way. Never saw the transcripts, 2months later I received a bill from Everest stating that I owed money.Long story short Everest employees were not doing their jobs and did not file the correct paper work while I was in school and they forfeited fundings due to them not doing their job.Now Im having an issue starting my MBA. I have sent in all paper work back in Sept. of this year and they stated that I'm starting classes 13 of Oct. Oct. 13 has come and passed and I am not in class. I even called before the start date inquiring about not receiving my books to start class.Again they stated not to worry you have done all that you are suppose to do your books will be in shortly and you will start the 13 of Oct. class. Class started on the 13 I still had not received my books then they informed me that they had not received my signature on a financial agreement.I told them that, that was false, I had sent all paper work in last month.They said they are just waiting.I called the next day still not in class, they tell me they are backed up all of a sudden.I need them to either start me in class or not I can go to another college that is not so busy.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I need some real answers as to why I have not started my classes. The school is backed up is not a legit answer because they were not low on staff a week ago. And Everest called me to restart in October and if they did not have the proper staff to get me back in class then why bother in the first place? That does not make any sense.

Business Response:

We received the complaint referenced above from *** ****** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has not been able to articulate why she has not been able to re-enroll.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

Complainant briefly mentioned an unrelated issue that occurred during the final term of her Bachelor’s program in October of 2013.  In the 2013 summer academic term, the School received a notification that Complainant was no longer eligible to receive her G.I. Bill benefits from the federal government.  The School was able to identify that this lack of eligibility was erroneous, but Complainant graduated before the funding could be disbursed.  While it was not an error committed by the School, the School assumed responsibility for a $1,222.50 tuition balance that otherwise would have prevented to issuance of Complainant’s diploma.  While the School certainly appreciates Complainant mentioning a previous instance in which the School went out of its way to assist her, it is unclear how it is related to her current issue.

 

In February of 2014 Complainant re-enrolled with the School in the Criminal Justice Master’s program with the intention of utilizing G.I. Bill benefits.  Upon enrolling the School noticed that between October of 2013 and February of 2014 Complainant had enrolled in Grand Canyon University.  The U.S. Department of Veteran’s Affairs mandates that students utilizing G.I. Bill benefits must submit official transcripts from all previously attended institution to ensure that all potential transfer credit has been evaluated.  Also, if all transcripts are not submitted and reviewed prior to a student’s third academic term, the U.S. Department of Veteran’s Affairs will cease the disbursement of education benefits.  Despite the School’s multiple requests for Complainant’s Grand Canyon University transcript, she failed to provide any documentation that would have maintained her G.I. Bill eligibility.  Complainant then withdrew from her enrollment with the School on July 6, 2014.  Subsequently, on September 25, 2014 Complainant inquired about re-enrolling for the fall academic term.  Once again, during the re-entry process multiple members of the School’s Student Finance department asked Complainant to provide a copy of her official transcript from Grand Canyon University.  Several weeks later, on October 22, 2014 Complainant informed the School that she was no longer interested in re-enrolling.  It is quite confusing as to why Complainant has claimed to have not been allowed to enroll because the School is “backed up,” as the School can confirm that this claim is completely erroneous.  That said, the School would be happy to welcome Complainant back to complete her Master’s program, all that is required is her official transcript from Grand Canyon University.

 

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

12/22/2014 Problems with Product/Service
12/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I started the school almost a year ago, I had the option to drop out with in the first week. I went to school only for a total of four hours, found out they lied to me and I told them I did not wish to continue with the schooling. I gave accurate notice and I did not attend more then four hours. The school received and accepted my grant from Genisis Lending when I did not attended the school. I am being sued for money that I and the school should never have accepted.

Desired Settlement: The school should PAY BACK ALL THAT MONEY THAT THEY SHOULD NOT HAVE ACCEPTED WHEN I WAS NO LONGER A STUDENT AND I DROPPED OUT BEFORE MY TEN DAY PERIOD.

Business Response:

December 9, 2014

 

Better Business Bureau

 

San Diego & Imperial Counties, CA

 

RE: ******* ******, Case #: ********

 

            We received the complaint referenced above from ******* ****** (“Complainant”). Everest College Renton (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant enrolled with the School’s Medical Assistant Diploma program on December 9, 2013 and withdrew from the program on January 6, 2014. 

           

            Complainant claims the School “received and accepted [her] grant from Genisis [sic] Lending when [she] did not attend the school.”  She also claims she is “being sued for money.”  The School’s records shows that Complainant was never charged any tuition due to the fact that Complainant dropped her courses within the School’s add/drop period.  However, Complainant is charged for the books she owes to the School.  Complainant dropped her courses, but she never returned any of the books she received.  Again, the School does not show Complainant having a balance with the School, as she was never charged for tuition.  However, she is still responsible for the book charges as she retained the items and did not return them to the School following her withdrawal from the program.

 

            The School would like to note that Complainant did not receive a “grant” as she claims, but instead received a loan from Genesis Lending.  Complainant received a loan and owes Genesis Lending for covering the cost of her books that she did not return to the School.  The School has no records that Complainant tried contacting the School in attempt to resolve her concerns.  The School advises Complainant contact Genesis Lending to review her loan responsibility at (888) 615-8762. 

 

            In light of our response the School asks that the BBB find in its favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Helpline at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

 

Student Services Team

Corinthian Colleges, Inc.

(800)  874-0255, option 4

 

cc to file: ******* ******

 

12/16/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I enrolled back in to Everest in Oct. I did all of the paper work including the Department of Educations verification process paper work as well. I got my classes settled which are Composition II, College Algebra and Principles of Soc. and I wasn't told that because I make more then one attempt at my composition II class that DOE won't cover the full amount of the class. I signed up for full-time student which means 12 credits and if they new there was a problem with my class which it would cause me to be under the full-time student mark they should of made it a notice to my student service advisor to get a hold of me before the add and drop period so we could of added another class to make up the credits instead of me owe money. I feel that Everest doesn't know how to communicate to me or my student service advisor because if they did I wouldn't have to owe them. It seems like every since I enrolled in Everest it seems like something always happens between not getting refunds or getting too many refunds or other. I mean do they know simple math? I also, don't understand how they can charge 4,500.00 per term and make the students pay addition money for there books. Also, I don't understand there accreditation because I only found two college's that will take there accredits and not all of them. I have 46 credits with you and I spent almost 34,000.00 in loans and I was told basically between a lot of colleges my degree means nothing.

Desired Settlement: I would like Everest if possible address me owing them money and if possible look over my account and see all the errors that they have made. Please address my class problems. I would of liked to be a full-time student always. They should of brought it to my attention before the add and drop period. Please address these problems with the school. If you cant do anything with the bill I owe its fine I would like the student aid and others be able to communicate. Thanks

Business Response:

We received the complaint referenced above from ****** ***** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In his complaint, Complainant states that the School has made errors regarding course scheduling, text material, and transferability of credits.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

In his complaint, Complainant first takes issue with his lack of federal student aid eligibility related to his Composition II course.  To explain, the U.S. Department of Education mandates that a course that is part of a program of study which is eligible to participate in the federal student aid program can only maintain eligibility for three unsuccessful attempts.  If at that point the student has been unable to successfully complete the course, they may no longer utilize federal student aid to finance the tuition costs of said course.  In Complainant’s case, he failed Composition II in the 2013 spring academic term and withdrew from the course in both the 2013 and 2014 winter terms.  However, it should be noted that none of this negates the fact that Composition II is a required course of Complainant’s program of study, and whether it was attempted in the current academic term or a subsequent term, Complainant would be faced with the same compromise of his federal student aid eligibility.  Fortunately, for Complainant and his lack of federal student aid, has resulted in a modest $82.00 tuition balance, will be offset by his 2014 winter funding provided he remains enrolled at full-time status.  Regardless, the factors which qualified Complainant’s federal student aid eligibility were by his own doing, and whether he attempted Composition II now or later he would be faced with the same situation.

 

Complainant goes on to state, “I also, don’t understand how they can charge 4,500.00 per term and make the students pay addition [sic] money for there [sic] books.”  Prior to enrolling with the School, Complainant was required to review and sign an Enrollment Agreement.  This document, in addition to program and personal information, clearly discloses on page two the School’s tuition rate.  Therefore, at no point during his enrollment did Complainant lack any understanding of the tuition he was being charged.  Moreover, it should be clarified that text material is included in the School’s tuition in the form of electronic textbooks.  However, the School does not provide physical books to its students, and if they wish to procure physical copies they must incur the expense themselves.  Though it should be clarified that he electronic textbooks contain all of the information as its physical counterpart and is made available at no extra charge to students of the School, so the assertion that the School would “make the student pay” for their textbooks is patently inaccurate.

 

Finally, Complainant mentions “Also, I don’t understand there [sic] accreditation because I only found two college’s [sic] that will take there [sic] accredits [sic] and not all of them.”  The School would first like to note that it is nationally accredited by the Accrediting Council for Independent Colleges and Schools, and this accreditation is recognized by the U.S. Department of Education.  Additionally, referring again to Complainant’s Enrollment Agreement, page three expressly states:

 

The School does not guarantee the transferability of credits to any school, university or institution. I acknowledge that it is my sole responsibility to contact a receiving institution regarding any possible transfer of credit from The School prior to enrollment.

 

While it is unfortunate for Complainant that the evaluating institution did not award transfer credits to his satisfaction, he was made aware prior to enrolling that the School could make no guarantee regarding transferability.

 

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

 

cc to file: ****** ****** *****

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

12/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been with this school (in class) for 14 weeks. I had a situation with UEH and I provided all documents in a timely fashion with no issues on the schools end. I was told that once I passed and got some form of credit with Everest University that I would be able to get my summer term funding (Pell and loans.) My summer term ended and I am mid way through my fall with even a brake in between and I do not have all the funding I was promised time and time again. I called each time I seen a change in my funding to make SURE I WOULD NOT OWE THE UNIVERSITY and I was always informed no I will not owe anything. On October 29th I called after seeing my 2014-2015 loans on my account wondering where my Pell for 13-14 and 14-15 as well as my loans for 13-14 were on my account. The lady informed me that she was putting it in to be placed on my account and I should get a refund of 793 in the mail within 14 business days due to law. I was OK with that because it was going into my schooling needs and someone ACTUALLY assisted me. She asked for me to call a week later (11-5) if the update was not complete. I called on 11-11 (gave extra time because they always need it) and my loans for 13-14 were not on my account leaving me a balance well over 2000 dollars. I was informed by a lady that on the 29th after my phone call that notes were placed on my account informing me that I will not get loans because it was outside of the period. It got 'escalated' to the dean on Tampa campus and I was to call a week later. I called on 11-18 at 2:08pm and waited on hold for an hour as a woman checked with her dean about the matter. She informed me that HE said they may can erased the debt but no guarantee because it was an error on their end for not sending over a cover letter with my documents to where ever causing me to not get funding. at this time no ETA has been given nor a promise made and I may have to pay the balance back.

Desired Settlement: I will like the desired amount due to me that I was INFORMED ON MANY OCCASIONS that I would be getting. I do not want the debt that YOU HAVE CREATED to be erased from my file when YOU MESSED UP on my funding.

Business Response:

We received the complaint referenced above from **** ****** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School failed to request federal student aid for her first academic term.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

When Complainant enrolled with the School she was in what is known as an open loan period with another academic institution.  To explain, post-secondary institutions are required to originate federal student aid in batches by academic year, and each academic year consists of multiple academic terms.  So if a student changes post-secondary institutions before the applicable academic year has concluded, the student’s new institution is limited to only what federal student aid was not disbursed by the prior institution and therefore must shorten the student’s new academic year.  In Complainant’s instance, when she enrolled with the School her first academic year only consisted of one 12 week academic term, rather than a typical three term 36 week academic year.  Despite its best efforts the School was unable to request Complainant’s federal student aid before the one term academic year expired, and as such no funding was able to be applied to Complainant’s first academic term.  The School recognizes that this issue was in no way the fault of Complainant, and will assume responsibility for all tuition charges associated with her first academic term.  The School would like to apologize for any inconvenience this matter may have caused.

 

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

****** ******

Student Resolution Specialist - Student Incident Resolution Team

********cci.edu

12/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I attended Everest Institute for 5 days. I am being constantly called and harassed for a balance of 1400.00 plus dollars for books that I returned several months ago. I have called the campus in attempts to speak to the president of the campus and even went to the building to try to contact him. Everytime I was told that he wasn't there. The position of Financial Aid administratior has been vacant for several months I just found out last night when the new woman in that position called me last night in an attempt to collect the money from me. I tried to explain to her that everytime I called I was told my books were in the president's office waiting to be checked in and credited to my account. That was a lie because she informed me that they have been in the vacant office of the FA administration collecting dust. All I could do was call because when I returned my books I was told I could not have a recipt because they didn't have anyone there who could draft me one. I asked if I could come back for one or be contacted when I would be able to get one and never received a call. The new FAA told me last night that she didn't want my books and that I could "have them back and sell them to pay my balance to the school." I asked her why she wouldn't just process my return since she has been told by several people that my books have been in their posession for several months and she just ignored me and told me I had to set up a payment plan because she didn't want my books.

Desired Settlement: I just want the balance to go away since they have their property in perfect condition. I also want to stop being harassed every night.

Consumer Response:

The case has been resolved as of today. They said they will remove the charges from my account. 
Thank You,
****** ******

12/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In August of 2014 I contacted Everest University online to enroll in their online program to obtain a degree. A man called me back shortly and lied to me and told me a lot of things that were not true about the process and about taking classes online and about how long it would take daily to do my homework and take the courses online, he even told me the laptop computer would be sent to me in 2 weeks, and I could do all my work at the local library computer lab, that 1 hr a day would be sufficient to do all that was required before they mailed me my laptop, he was pushy and rude and wanted me to enroll right then. and lied to me to get me to enroll immediately, he wanted me to start right away and said the courses just started 2 days ago but I would have ample time to make up for the time missed. He also kept cutting me off in mid-sentence and did not seem interested in what I had to say. I received numerous calls and emails from Everest Online. Their financial aid department was wonderful and walked me thru filling out FAFSA forms to received government money to pay for the courses. After I made many phone calls and spent 2 days, 8 hours of my time per day, I decided to wait until the next semester to start. Then later talked to more people at Everest and had to report this man and his lies he told me and how pushy and rude he was. I decided not to enroll at all in this Online University and called them and told them to take me out of their system, I did not want to receive any more calls or emails from them. I still kept receiving phone calls and emails. The last email I received, I replied back to not send me anymore emails, they did not honor my request to not be contacted any more. I still have the emails. I kept getting phone calls from Everest University in Phoenix AZ after telling them many times to stop calling me, so I called them and told Administration to delete me from the system. A police officer looked at my call logs, he said to block them.

Desired Settlement: I would like a personal letter of apology from Everest University sent to me in the mail. I do not want any more phone calls or emails. My block on my phone only lasts for 90 days. If I receive any more phone calls or emails, I will be seeking Legal Counsel on this matter.

Business Response:

We received the complaint referenced above from ******* ******** (“Complainant”). Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School “failed to treat her with respect” during the enrollment process. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

 

Complainant contacted the School on August 28, 2014 to request information on the School’s available educational programs. After several conversations with the School, complainant chose to cancel her enrollment.  The School would like to offer its most sincere apologies for Complainant’s experience during the enrollment process and should clarify that her account is in no way representative of the high level of customer service its Admissions department typically delivers.  Additionally, the School has removed all of Complainant’s contact information from its database and added her to the School’s Do Not Contact registry.  The School again apologizes for any inconvenience this matter may have caused.

 

The School takes Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ********

11/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ended up withdrawing from the program I was in due to my major never being changed after I contacted multiple people in regards to changing it and they've confirmed it got changed. My accounting classes got changed and I guess my major never got changed so I lost interest in attending this school all together. Before I withdrew I called the financial department to ask how much total I would have to pay including loans and she said an estimated amount of about $700 and was told that I'd get a bill. And I thought that was less than what I thought, so I decided to withdraw from Everest since my standers weren't being met. I recently went to check my credit score and it showed I have about $4,000 owed in loans and I called and got told I actually owe my loaner about $2,300 and I owe Everest about $230. So the ONLY way I know about those amounts is because I called. I got a call on Monday from a lady asking for a form of payment for my balance of $230 from Everest I've NEVER received a bill so I told that to her and she told me I need a form of payment or else it will go to collections"ruin my credit". I don't think it'd be smart to give someone my card info over the phone when I've never gotten a bill. Everyone I've spoke with on the phone have all been so rude and gave me unprofessional responses.

Desired Settlement: I feel i should pay the $700 total for everything like I was originally told before withdrawing. I don't feel like I should pay for a bill that I never received. The lady should not of threatened my credit due to not making a payment for a bill that was never received.

Business Response:

We received the complaint referenced above from ******* ******* (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has attempted to receive payment for a past due account balance in error.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School was in the process of changing Complainant’s major when she withdrew from the School.   Fortunately all classes in which Complainant was enrolled were general education requirements, which apply to all programs of study.  According to communication records, it would seem that Complainant simply became impatient with the change of major process.  The School apologizes for any inconvenience realized by Complainant, but the School can assure the BBB that it had acted in good faith.

Complainant goes on to allege that she was led to believe that she would only owe $700 for her tenure with the School.  The School would first like to clarify that this allegation is patently inaccurate and would refer to Complainant’s Enrollment Agreement.  This document, in addition to enrollment and personal information, contains a table which clearly discloses the School’s tuition rate based on the number of credit hours in which a student is enrolled in a given academic term.  Complainant was enrolled in eight credit hours her first academic term, and her Enrollment Agreement clearly shows a tuition charge of $3,320.00.  Additionally, Complainant was enrolled for 12 credit hours in her second academic term, which the Enrollment Agreement lists as a $3,995.00 tuition charge.  It is important to mention that Complainant reviewed and signed this document on May 07, 2014, which was eighteen days before her first term began.  Based on all available documentation it is unknown how Complainant would have arrived at the conclusion that she would only be charged $700 for her enrollment with the School.

In order to finance her tuition, Complainant applied for federal student aid by completing a Free Application for Federal Student Aid (FAFSA) and signing a Master Promissory Note with the U.S. Department of Education on May 07, 2014.  However, given her enrollment status in her first academic term and abrupt withdrawal from enrollment, Complainant was left with an unfunded tuition balance of $230.53.  Since Complainant’s tuition was assessed accurately and in strict adherence to the terms of her Enrollment Agreement, the School has determined that the $230.53 tuition balance is valid.  While Complainant takes issue with not receiving a bill via mail, that is not an indictment of the validity of the amount owed to the School.  The School strongly recommends that Complainant address this matter in order to avoid it being referred to a collection agency.  If Complainant does not feel comfortable making a payment over the phone, she may do so online at http://epayment.everest.edu/

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

11/20/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i was accepted in everest university to finish my master degree and when i traveled from jordan to the united states i discovered that the university is not credit nether here or over sees i went to houston texas i found another institute that is credit and i tried to involved in it the admission office ask that the international coordinator leng tiew fill out a form that was supplied by the new university outlining my legal status in the united states he refused to fill out and he referred us to a shady individual name bashar al safady and his explanation was that this person can help us and we contacted him he gave run around for few days till almost the sevis is expired and then he told us if want me to fix your problem you have to pay me $ 500 (dollers) and you have to come here to Florida because i already rented apartment for you and you have to pay for it and when i refused to pay the bribe they told they are not going to fill out the form and i have to report to them within 24 hr or they are going to report as legal and contact homeland security to tell them where they can pick me up and deport me back to my country

Desired Settlement: fill out the required form which rightfully mine and making sure this con artist ( mr leng and mr bashar ) never heart innocent international student again

Business Response:

October 29, 2014

BBB of San Diego & Imperial Counties

RE:  ***** ****** ******- #********

We received the complaint referenced above from ***** ****** ****** (“Complainant”).  Corinthian Colleges, Inc. (the “Company”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the Company’s appreciation of the BBB’s principles and purposes. The Company is pleased to provide the BBB with information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the Company’s response.

Based on the information provided by Complainant, the Company is unable to locate any records associated with Complainant’s information at any of the Company’s schools. Additionally, the Company was unable to locate any employees using the names included in the communication sent to the BBB. In order to address Complainant’s concerns more completely, he is encouraged to contact the Student Helpline at (800)874-0255 option 4 to verify his information and locate his individual records.

We again thank the BBB for this opportunity to further address Complainant’s questions and concerns and to demonstrate the Company’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

Student Services Department

Corinthian Colleges, Inc.

(800) 874-0255 option *

cc to file: ***** ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

i was not surprise to read your email and it made it all clear for me a con needs a punch of players to implement his con so i think leng is perfect for you but to prof to you that you are a lair i attached all the documents for you to look in the mirror and see how much a liar are you , And by the way i expect  that form to be filled up and send to me asap ( its my legal right and your legal obligation to do that ) i wait for few days and then i will hire a lawyer to show you how a laying and bribe its against the law . 



Regards,

***** ******

Business Response:

November 5, 2014

BBB of San Diego & Imperial Counties

RE:  ***** ****** ******- #********

We received the rebuttal from ***** ****** ****** (“Complainant”).  Corinthian Colleges (the “Company”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the Company’s appreciation of the BBB’s principles and purposes.  The Company is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the Company’s response.

Complainant states he does not accept the Company’s response, and requests “that form to be filled up and send [sic] to me asap [sic].”  The Company is puzzled by Complainant’s rebuttal, as the Company does not have the “form” he is referring to.  In our initial response, we advised that a search of our employee database did not reveal any of the alleged staff members as claimed by Complainant.  Additionally, our initial response stated that we are unable to locate Complainant’s information, and requested that he contact our Student Helpline directly in order to verify his information and locate his individual records.  As Complainant has not contacted the Company to verify his information, we are still unable to locate his individual records and therefore, cannot assist him further until he contacts the Company.   

In order to address Complainant’s concerns more completely, he is encouraged to contact the Student Helpline at (800) 874-0255 option 4 to verify his information and locate his individual records.

We again thank the BBB for this opportunity to further address Complainant’s questions and concerns and to demonstrate the Company’s commitment to the BBB’s principles and purposes.  As Complainant has not provided any new concerns and has not contacted the Company to assist in the resolve of his concerns, we ask that the BBB close the complaint.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

Student Services Department

Corinthian Colleges, Inc.

(800) 874-0255 option *

cc to file: ***** ******

11/19/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I went to Everest college 3 years ago for the dental program. They are extremely pushy, show no regard whether or not it's the right choice for you, they just want to pump people through. When you call in to inquire about the program, they now have your number and they constantly harass you. I asked the woman that signs you up if this was an accredited school, she said yes. I could tell something was "off" about that answer with the look on her face but I trusted her because i figured they couldnt be trying to screw people over. Turns out they are not accredited and it was difficult for me to get nice offices to let me job shadow because I went to Everest and they have a horrible reputation and apparently are known for producing incompetent "students". I've had several interviews where they flat out told me "we don't hire people from Everest, we only do Clover park, Pierce, etc." There is one teacher in a room with a huge class, No one on one help, there is no way you can excel in anything there because there's not enough time spent on each area of learning. They were basically confusing about everything they did and said. Myself and several of my classmates feel the same way, no one has been sure what to do until recently someone told me to trying writing the BBB. This is a terrible place with no educational value. I knew nothing when I got done with that program but yet I had all A's with honors. That makes no sense. Now I'm drowning in debt from a school that is lying to innocent unknowing people.

Desired Settlement: Ideally I'd like my money back that I paid towards my loans from the dental program because I feel tricked. If I couldn't get my money back, I'd like my loans gone. This whole thing is beyond ridiculous.

Business Response:

November 12, 2014

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ****** *****, Case #: ********

            We received the complaint referenced above from ****** ***** (“Complainant”).  Everest College Tacoma (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Denatal Assistant diploma program on October 4, 2010 and graduated from the program on July 8, 2011.

The following information addresses the Complainant’s concerns:

  1. Complainant alleges the School is “extremely pushy, show no regard whether or not” the School is the “right choice” for students.

            The School wants all of its students to be successful and goes to great lengths in providing services, support, and assistance to graduates.  Unlike traditional education, the School provides unique instruction and assistance to students who have typically not been well served by chalk-and-talk environments.  For example, the School teaches in a very “hands-on” manner, engaging students rather than simply lecturing them.  The School makes significant efforts to support and provide for students’ needs and their learning styles.    

            Complainant’s statement that the School shows “no regard” whether the School is a “right choice” for students is belied by lack of evidence.  All students must meet the School’s requirements for entrance.  The School is very compliant when meeting with prospective students and provides clear information to all prospects in order to prevent the very allegations Complaint contained in this complaint.  Before enrolling any prospective student, the School discloses accurate, easy-to-understand written language of the School’s policy in regards to the School’s programs and tuition, transferability of credit, and other subjects pertaining to the prospective student’s enrollment.  The School discloses this clearly to all students in their Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and the School’s Catalog.  The School addresses this information before a student enrolls to make sure students do not have any questions or uncertainty whether the School is the “right choice” for them.  Complainant signed her Enrollment Agreement and Enrollment Agreement Addendum and Disclosures on August 27, 2010 acknowledging she had read, understood, and agreed with the statements and information outlined in her documents. 

  1. Complainant claims the school is “not accredited.”

            Complainant’s statement is inaccurate, as the School is accredited by the Accrediting Council for Independent Colleges and Schools (“ACICS”) to award diplomas and Associate Degrees.  ACICS is listed as a nationally recognized accrediting agency by the United States Department of Education and is also recognized by the Council for Higher Education Accreditation.  This information can be found on page 3 of the 2010-2011 School Catalog.  All students received and signed for a copy of the School catalog at the time of enrollment. 

3.      Complainant claims there is “one teacher in a room with a huge class, no one-on-one learning.”

            Complainant provides no evidence to support her statement that there was no “one-on-one learning.”  The School provided Complainant with a combination of course lectures and hands-on-training.  Throughout each lab session, the instructor works with students both individually and in a group setting to provide instruction on the skills required for successful completion of the program.  In order to pass each course or “module,” Complainant was required to successfully demonstrate a clear understanding of the procedures and skills taught.  Instructors use the method of “check offs” to ensure that each student has successfully demonstrated the specific skills taught in each module.  Therefore, it is unclear how Complainant alleges she did not receive hands-on training as she participated, attended her courses, and completed all her homework and skills assignments to receive grades for the classes she enrolled in.  Prior to her graduation from the program, Complainant successfully completed an externship, in which she was required to perform her skills in a real office setting.  As Complainant successfully completed externship and graduated from the program, there is no merit to her claim that she did not receive an appropriate education.

            The School’s campus facilities consist of 47,409 square-feet containing lecture classrooms, clinical laboratories, and computer labs.  The School’s lecture classrooms are spacious and may seem “huge” but the School’s classes are small with an average class ratio of 15 students to one instructor for lab and 30 students to one instructor for lecture.  When enrollment in specialty lab grows beyond 15 students, instructors have access to additional resources to be able to spend time with individual students if requested. 

4.      Complainant also states the School is a “terrible place with no educational value.”  

            The School is puzzled as to why Complainant would not have voiced her concerns while completing her educational courses and instead waited over three years after her graduation to voice her concerns.  To date, there is no record that Complainant has ever spoken to the instructor, the education director, or the College President regarding any educational concerns she claims to have experienced.  Complainant has never contacted the Student Help Line as instructed in the School’s Catalog that explains the Student Grievance Procedures.  As such, her claims have no merit.

           

            At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

cc:       ****** *****

11/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This school does not honor it's students. It treats students unfairly and could care less about their education. I have been attending Everest University Online since October 14th of 2014. The school has a real problem with making sure students receive their refunds once they have withdrawn from the school. I recently called the school to ask for my financial aid to be cancelled and was told that they were "working" on the issue and that I could call back in a few days to check. I gave it some time and decided to check on my account to make sure that everything was going fine. When I called I was transferred to 3 different people who gave me 3 different stories about my account. After being given the run around I decided to speak to someone higher who told me that they had 30 to 45 days to update my account. 30 to 45 days? I did not know a simple update process to an account could take so long. After I argued with the Rep for about 30 minutes I was then told that my account would be escalated and to call back within 72 hours. I have been given the run around since I left this school. I have been treated unfairly as well as other students I know who also attended this school. I do not know why they are still operating at this point if they only care about themselves. It is about our education not theirs and they should be there to help and not steal students money for their own personal gain. I have called multiple times and to no avail they will not make a move to update my account unless it is on their own terms or when they feel like it. It is a frustrating process and I advise anyone who wants to attend any type of Everest institution to rethink their decision there are better schools out there who are actually willing to help their students to succeed instead of pretending to care.

Desired Settlement: I am seeking no settlement at this time I just think that other students should know what they are getting themselves into when and if they decide to attend this school. I want other students to be acknowledged of unfair acts pertaining to Everest University and its Affiliates.

Business Response:

We received the complaint referenced above from ****** ****** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant claims that the School has not appropriately processed her federal student aid.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant was officially withdrawn from the School on October 5, 2014, so it is odd that she would claim to “… have been attending Everest University Online since October 14th of 2014.”  Per federal regulations instituted by the U.S. Department of Education, a post-secondary institution has 45 days from a student’s official withdraw date to return all unearned federal student aid and cancel any ineligible pending disbursements.  The reason for this time allowance is because at any given time a school may have many students changing their enrollment status, and this allows a school to batch exit calculations to ensure all needed exit calculations are performed.  The School apologizes for any inconvenience this matter may have caused, but it can assure all parties concerned that it has acted appropriately and in strict adherence to all federal regulations governing federal student aid.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

11/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I felt pressured to enroll at Everest College in Aurora considering the tuition of several other college was considerably less and to find out that they are charging an addition $2000 more than I had agree to, I felt like they lied to in order to get more money out of me. In addition there were several occasions where we did not have supplies in order to practice our skills. For example during Oct.-Nov. 2013 we went a total 20 some days without needles or finger stick supplies need to learn glucose level, hemoglobin and hematocrit reading. This is only one of several instances that we lacked the supplies need to perform. When we went to the dean and director of the MA program we were met with sorry there is nothing we can do, we are waiting on an order from several other programs. When I asked what they were going to do to prevent this from happening again she proceeded to dodge my question and not respond. I believe we had the same issue twice more during my remaining 4 months. I feel like we didn't receive adequate training and education in some of the skills we "learned" because we were forced to squeeze several activities in to one week when most student were given the entire mod (approximately 28 days) in which to practice and learn said skills.

Desired Settlement: Refund of all student loans and genesis loans owed as well as all payments I have already made.

Business Response:

November 4, 2014

Better Business Bureau of San Diego

RE:  ***** ****- #********

            We received the complaint referenced above from ***** **** (“Student”).  Everest College Aurora (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The Student began the Medical Assisting diploma program on May 30, 2013 and graduated on April 8, 2014.  The following information is in response to the Student’s claims:

1.      She “felt pressured” to enroll in the School, despite “the tuition of several other college[s] was considerably less.”

  • At the time of her enrollment, the Student read and signed an Enrollment Agreement, which clearly outlines the charges for the program.  The Enrollment Agreement states that the estimated charges for the program were $20,713.00.  The Student initialed this section of the document and also provided her signature on this document. The Enrollment Agreement was signed on May 21, 2013 indicating that the Student was aware of and in agreement with the estimated amount of her program.  The Student Ledger for the Student shows that the total  amount of her tuition charges were $20,704.56 which is actually $8.44 less the estimated program cost listed on her signed Enrollment Agreement.
  • As the Student signed her Enrollment Agreement on May 21, 2013 and didn’t start class until May 30, 2013, she had nine days in which to review her documents before starting the program.  As the Student willingly chose to participate in the program and did not cancel her enrollment, there is no basis to her claim that she was “pressured” to enroll into the School. 
  • The Student was aware of the tuition charges in advance, despite her claim that “the tuition of several other college[s] was considerably less.”  Therefore, the Student is responsible for her own decisions and the choice to attend (and remain until graduation) at the School.

2.      The School is “charging an addition[al] $2,000 more” than she claims to have agreed to.

  • As stated previously in this response, the Student was advised of her tuition costs in advance.  Additionally, her Student Ledger shows that the total of tuition charges for her program were $20,704.56, which was less than the original tuition estimate of $20,713.00.  Therefore, there is no basis to her claim.

3.      The School “did not have supplies” to practice skills in the classroom. She claims the students “went 20 days without needles or finger stick supplies.”  She further claims that she spoke with the Medical Assisting Program Director and was told “sorry there is nothing we can do.”

  • The Student’s claims are inaccurate, as the School experienced only a brief instance in which her program lacked certain supplies due to the transition of a new Medical Assisting Program Director.  However, those issues were quickly rectified and the Program Director maintained a 10% overage of supplies to avoid any future issues. 
  • Despite the brief instance regarding specific supplies, the School has no knowledge that the Student ever experienced any additional issues.  As the Student did not speak with the School regarding this issue after the initial situation, there is no evidence to support her claims.

4.      She claims that she “didn’t receive adequate training and education in some of the skills…[she was] forced to squeeze several activities into one week when most students were given the entire mod (approximately 28 days) in which to practice and learn said skills.”

 

  • There is no evidence to support the Student’s allegations.  Each module (course) is 20 days (80 classroom/lab hours) in length, and the instructors follow the course syllabus which is provided and approved by the School’s corporate office.  The School’s instructors are observed on a regular basis, and the School’s records do not show that any issues regarding the instructors’ performance were noted.   
  • The Student never voiced any concerns regarding the education provided while she was in attendance at the School.  It should be noted that in her 920-hour program, the Student was absent for 48 hours of instruction.  This may account for her claim that she “had to squeeze several activities into one week.”  If the Student was absent for a significant portion of each module, she would have been required to demonstrate all of the skills learned prior to being allowed to move to the next module.  However, she did not state any concerns regarding the education at the time and has waited six months before filing this complaint. The School is puzzled as to why she would not mention her claims while she was in School, and would wait until half a year after graduation before advising anyone of her concerns.

  • Our records show that the Student successfully completed her educational training and externship, and obtained employment directly from her externship.  Had the Student experienced a lack of skills, she would not have successfully graduated, nor would she have obtained employment directly from her externship site.
  • If the Student feels that she would like to review her skills, she is welcome to contact the School to arrange for refresher training free of charge.  The Student may contact the Campus President at (303) 745-6244 to schedule refresher training.

 

5.      She requests a “refund of all student loans and Genesis loans owed as well as payments I have already made.”

 

  • During the financial aid process, the Student signed loan documents including a Master Promissory Note (MPN).  The MPN specifically states that the Student agreed to accept the funding and the responsibility for re-payment.  The Student was fully aware of the financial arrangements she agreed to regarding tuition funding.  The Student read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  The Student enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office to obtain employment.  As the School fulfilled its portion of the contract by providing the services mentioned above, the Student is still held responsible regarding re-payment.  Therefore, the School respectfully denies the Student’s request for a full refund of tuition.

 

            We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to the Student Helpline at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

Student Services/Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255 option *

11/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was a student at Everest college 12-20-12 to 12-4-13 and I was promised a job in my field when I finished school unfortunately I'm still unemployed and haven't found a job in my field. They said they would help me find a job but they didn't. During my time there I had to pay on my books which I thought my loan and grant would pay for but again it didn't. They are now under investigation and I was wondering if I could get a full refund of my tuition because they made false promises and didn't follow through with nothing they said.

Desired Settlement: DesiredSettlementID: Refund I would just like the money I payed to Everest college back

Business Response:

November 4, 2014

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ******* *****, Case #: ********

            We received the complaint referenced above from ******* ***** (“Complainant”).  Everest College Chesapeake (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant alleges the School “promised” her a job in her field.  Complainant claims she did not receive any help from the School regarding job placement assistace.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the ******* ********* ******* program on December 20, 2012 and graduated from the program on September 4, 2013.

The following information addresses the Complainant’s concerns:

  1. Complainant alleges she was “promised a job” in her field.

            There is no evidence to support Complainant’s allegations.  The School provides reasonable assistance to students, upon graduation, in their search for employment.  However, the School does not guarantee employment, and no guarantee of employment has been made to the Complainant by any employee of the School.  This information was openly disclosed to Complainant at least three times before the commencement of her classwork in the Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and in the School Catalog.  Complainant also read and signed the Guidelines for Graduate Placement Assistance Form at the time of her graduation, which also reiterated that the School does not guarantee employment.  Each of these clearly worded documents states the School cannot guarantee employment and her signature and initials on her Enrollment Agreement, Enrollment Agreement Addendum and Disclosure, and the Guidelines for Graduate Placement Assistance Form acknowledges and confirms she understood there is no guarantee of employment.

2.      Complainant states the School “said they would help” her “find a job” however, she claims the School did not provide her with any assistance. 

            The School wants all of its students to be successful.  The School goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Services Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  The School has dedicated Career Services Representatives who meet with graduates one-on-one to discuss career preparedness.  The School’s records indicate Career Services Representatives continually communicated and assisted Complainant by providing her with job leads and also by submitting her resume to a number of potential employers.  The School had been in constant contact with Complainant since she graduated and have been sending her multiple job leads since her graduation and continue to provide job leads even through the receipt of this complaint.  Records also show Complainant utilized the School’s resources and participated in mock interviews in which the School helped her prepare for interviews with potential employers. 

            The School’s has no records to indicate Complainant was unhappy with the Career Services’ assistance she received, nor did she discuss her concerns with anyone at the School at the time.  The School will be happy to continue to assist Complainant with current job placement assistance.  The School requests that Complainant contact the School’s Career Services department at ***** ********.  In the School’s experience, graduates are most successful when they maintain contact with the School and are actively partnering with the School to seek employment.

            The School denies Complainant’s request for a discharge of her loans.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant has agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  Complainant read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Department.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant is still held responsible regarding re-payment. 

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

***** ********, option 4

11/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up with this company, they promised me job placement and I still don't have a job they're not helping me look for one and I have to pay back over 18,000 dollars on student loans, what I want is to fight my student loans if I didn't obtain a job from them, I'm 48 went back to school to better myself now I'm stuck with a bill and no job, they told us we had 3 turns to try to pass our certificate test which they would pay for and right before finishing school they said they only pay for one, they miss led us and the certificate is not even good to work in the field I studied for no one has ever even heard of it, so basically and I was practically teaching myself in class when they claim to be hands on training, please tell me how you can help me proceed with a law sue against this company so I won't have to pay all this money with no education or job so I could proceed to studied elsewhere, I'm really frustrated, thanks.

Desired Settlement: Don't want to have to pay for my student loans I want refund on what I paid so I could proceed with a career elsewhere, I'm 48 and regret going back to school now because I have no job and I'm stuck with a bill that won't let me proceed elsewhere.

Business Response:

October 29, 2014

Better Business Bureau

San Diego and Imperial Counties, CA

 

RE: *** ******, Case #: *********


            We received the complaint referenced above from *** ****** (“Complainant”).  Everest Institute Bensalem (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Medical Insurance Billing and Coding (“MIBC”) diploma program on November 18, 2013 and graduated from the program on August 5, 2014.


1.      Complainant alleges she “signed up with this company” and “they promised” her job placement.

 

            The School is not a “company” but is an educational institution which provides quality teaching and excellence in education as well as reasonable assistance to students, upon graduation, in their search for employment.  However, the School does not guarantee employment, and no guarantee of employment has been made to Complainant by any employee of the School.  This information was openly disclosed to Complainant before the commencement of class work in the Enrollment Agreement and in the School Catalog.  It was again disclosed to the Complainant in her Guidelines for Graduate Placement Assistance documentation where she initialed and signed that she understood the following statement, “Everest makes a sincere effort to assist with the successful placement of its graduates, but cannot and does not guarantee employment.”   Complainant also signed her Enrollment Agreement stating she acknowledged and confirmed she understood the School will provide reasonable assistance, but does not guarantee employment.  Each of these clearly worded documents states we cannot guarantee employment.   


2.      Complainant alleges the School is “not helping” her with job placement.


            The School wants all of its students to be successful.  The School goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  The School has dedicated Career Representatives who meet with graduates one-on-one to discuss career preparedness.  The School’s records indicate Career Representatives continually communicated and assisted Complainant by providing her with job leads and also by submitting her resume to a number of potential employers. 

            Prior to Complainant’s graduation, records show Complainant was invited to attend a Career Services Workshop in December 2013 to introduce her to services provided by the department.  Records also show on March 17, 2014 Complainant met with a Career Services Representative to discuss resume writing.  A follow-up appointment was scheduled on April 9, 2014 and Complainant met with Career Services to review and finalize her resume.  Complainant was invited and attended additional four workshops in May 2014 where she sat in on presentations by four different potential employers. During June 2014, Complainant practiced her interview skills by having the School conduct mock interviews.  The School then followed up with Complainant and sent her an email on July 2, 2014 to check on the status of her externship and to see if she has begun thinking of the type of jobs she would like to pursue.  Immediately following graduation, on August 6, 2014, Complainant met with Career Services to discuss her externship experience and to update her resume to reflect her externship experience.

            The School would like to note that on August 7, 2014 Complainant spoke with Career Services Representative and discussed an employment opportunity with a business that does scanning for insurance companies.  Complainant declined the offer because it would require her to travel outside of her area and she preferred not to travel.  On August 2014, the School tried to follow-up via telephone with Complainant and left multiple messages for Complainant, but she failed to respond.  In lieu of student’s failure to respond, Career Services continued to provide job placement assistance and sent out her resume to multiple potential employers.

            The School’s has no records to indicate Complainant was unhappy with the Career Services’ assistance she received, nor did she discuss her concerns with anyone at the School at the time.  The School will be happy to assist Complainant with current job placement assistance if she is interested.  The School requests that Complainant contact the School’s Career Services department at (267) 223-2900.  In the School’s experience, graduates are most successful when they maintain contact with the School and are actively partnering with the School to seek employment.


3.      Complainant also claims the school “miss led [sic]” her that she had “3 turns to try to pass” her certificate test which she alleges the School “would pay for and right before finishing school” the School said “they only pay for one.” 

 

            According to the MIBC diploma program, certification testing is not a requirement to complete the program, nor was it ever communicated as such.  Complainant signed her Enrollment Agreement Addendum and Disclosures stating she understood that she is ultimately responsible for knowing specific regulations in the city, county or state in which she plans to work.  In clear written language Complainant also confirms that “No School employee of the School has guaranteed my eligibility for any certification or licensure.”  In addition, she acknowledged there may be testing or licensing fee that she may be responsible for paying.  The School does not enroll students for any certification exam.  Complainant may contact the School for guidance and additional information about certification exams.  However, Complainant is responsible for and must contact the American Health Information Management Association (the “AHIMA”) if she would like to pursue certification.  Complainant may contact the AHIMA online at www.ahima.org to make arrangements for the national exam. 

 

4.      Complainant also alleges she was “practically teaching” herself and the school did not provide any “hands on training.”


            Complainant provides no evidence to support her statement that she had to teach herself.  The School did provide her with hands-on training.  In order to pass each course or “module,” Complainant was required to successfully demonstrate a clear understanding of the procedures and skills taught.  Instructors use the method of “check offs” to ensure that each student has successfully demonstrated the specific skills taught in each module.  Therefore, it is unclear how Complainant alleges she did not receive hands-on training as she participated, attended her courses, and completed all her homework and skills assignments to receive grades for the classes she enrolled in.  Furthermore, the School is puzzled as to why Complainant would not have voiced her concerns while completely her educational courses and instead waited almost three months after her graduation to voice her concerns.

            At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

            In light of our response the School asks that the BBB find in favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

 

 

 

11/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No degree no metal and no letter of Recommendation I became a student at Everest College and obtained two degrees one in Business Administration in 2013 and I was recommended to come back and take the Accounting program I finished June 7 2014 As An Ambassador and Vice President of the *** **** ****** business club we where told we would get medals for this club come graduation that was a lie they where supposed to mail out Degrees two weeks after we finished that was a lie I call everyday for answers but the only answer I get is we don't have the paper to print the degrees that is the most lame excuse I have ever herd I will not pay a dime of my tuition until I get what is owed to me

Desired Settlement: I want what's owed to me my Accounting Degree my medal and letter of recommendation

Business Response:

October 29, 2014

BBB of San Diego & Imperial Counties

RE:  ******** *****, Complaint #********

            We received the complaint referenced above from ******** ***** (“Student”).  Everest College Dallas (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The Student has attended multiple programs with the School since her original enrollment in July 2007. She began the Business Administration Associate in Applied Science program on February 27, 2012 and graduated on October 5, 2013. As stated in her communication to the BBB, she returned to the School on October 14, 2013 and entered into a second program, the Accounting Associate in Applied Science program from which she graduated on July 6, 2014. Her allegations are concerning her most recent enrollment in the Accounting Associate in Applied Science program.

1.      The Student alleges that she has received “no degree no metal[sic] and no letter of recommendation” from the School. 

  • The Student is not currently eligible to receive a copy of her diploma, or degree, as she currently has an outstanding balance of $4,982.94 owed to the School. Page 31 of the School Catalog provides the following details regarding Transcript and Diploma Release: “Transcript and diploma requests must be made in writing to the Office of the Registrar. Official transcripts will be released to students who are current with their financial obligation to the school. Diplomas will be released to students who are current with their financial obligation upon completion of their school program.”

As the Student has not resolved her balance, the School is unable to process a request for official documentation. She is encouraged to contact the Financial Services Department at (888)745-0160 to discuss her payment options.

  • The medal the Student is referring to was an optional accessory that students of the Phi Beta Lambda club were able to purchase via the club’s national online store.  The club has never promised or issued medals to the members of the club. Additionally, the medals are not an official part of the graduation ceremony. However, for students who paid for their own medals, they have the choice to wear the medal during the graduation ceremony.
  • To the School’s knowledge, the Student did not purchase the medal from the Phi Beta Lambda website. Previously, the group of students belonging to the club at the Student’s School purchased a Phi Beta Lambda t-shirt for the Student as a gesture of goodwill because she had expressed to the club that she was unable to purchase her own t-shirt.
  • Letters of recommendation are usually letters created by instructors or staff members in which the student has a close professional and academic relationship. Letters are not guaranteed, nor are they a part of the Student’s academic program at the School. If the instructor or staff member feels confident that a particular student is worthy of a letter of recommendation then the instructor would draft a letter as appropriate. Should the Student like to request letters of recommendation she is encouraged to work directly with the party from which she would like the letter.

Based on the information presented above the School asks that the BBB closed this complaint. We thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

 

Sincerely,

 

Student Services Department

Corinthian Colleges, Inc.

(800)874-0255 option 4

cc to file:  ******** *****

10/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was enrolled in Everest University from 8/13-10/14, when I was alerted there was an issue with the quality of their degree program. I have found that most people laugh at the "degree" you obtain from this "university." You are not allowed to transfer these credits, from this supposedly accredited school, to another branch of schools, meaning I can't transfer to a community college to finish my degree, or obtain a bachelor's degree, because this isn't an accepted degree. Another issue with this school is that when I enrolled, I was told that tuition was $4500 a term. In my experience, a term does not occur every 12 weeks, but at Everest, they apparently do, and I was not made aware of this. I am now in debt of nearly $20,000 after being lied to. This "school" is a scam.

Desired Settlement: I want to be refunded so that I can pay these student loans, on the chance that I can't get them discharged. It's unfair to scam someone, then leave them in a pool of debt! My lawyer has already been contacted about this issue, but nothing is pending, yet.

Business Response:

We received the complaint referenced above from ******* ****** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School’s credits are not transferable.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

In her complaint, Complainant states, “You are not allowed to transfer these credits, from this supposedly accredited school, to another branch of schools, meaning I can’t transfer to a community college to finish my degree, or obtain a bachelor’s degree, because this isn’t an accepted degree.”  To first address Complainant’s “supposedly accredited” remark, the School would first like to note that it is nationally accredited by the Accrediting Counsel for Independent Colleges and Schools (“ACICS”) and this accreditation is recognized by the U.S. Department of Education.  Complainant may review details about the School’s accreditation at the ACICS’s website at http://www.acics.org.  Next, to address her transferability of credit concerns, the School would like to refer to Complainant’s Enrollment Agreement.  All prospective students must review and agree to the terms of the Enrollment Agreement before they are permitted to enroll with the School.  In addition to program and tuition information, the Enrollment Agreement contains a section of disclosers a student is required to review.  Item nine in this section expressly states, “The School does not guarantee the transferability of credits to any school, university or institution. I acknowledge that it is my sole responsibility to contact a receiving institution regarding any possible transfer of credit from The School prior to enrollment.”  According to her Enrollment Agreement, Complainant reviewed this information and signed the document on August 29, 2013.  It is truly unfortunate that Complainant is unable to transfer to a community college as she noted, however, the School properly informed her of this potential issue prior to enrolling. 

Complainant also takes issue with the tuition that has been assessed during her enrollment stating, “… I was told that tuition was $4500 a term.  In my experience, a term does not occur every 12 weeks, but at Everest, they apparently do, and I was not made aware of this.”  Referring once again to Complainant’s Enrollment Agreement, page two provides tuition information.  Under the first section, which is labeled in bold font “QUARTER-BASED PROGRAMS” it is clearly stated, “Tuition listed below are current as of the date of this agreement and will be charged for the student’s first quarter (or mini-term) in attendance. Tuition for subsequent quarters will be charged at the published rate in effect at the beginning of that quarter.”  Understanding that a calendar year consists of 52 weeks it fairly obvious that each academic term, or “quarter,” of a year would be twelve weeks with a one week break between each term.  Moreover, Complainant completed five academic terms with the School and every time a new academic term would commence, Complainant was placed in new classes.  It is difficult to understand how Complainant would interpret this as anything other than the beginning of a new term.  Regardless, Complainant was informed of the School’s quarter-based program structure prior to enrolling.

After careful review of all claims made by Complainant, the School is unable to find any evidence to substantiate them.  Accordingly, the School respectfully declines Complainant’s desired resolution.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

10/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This college has failed to issue my loans which I borrowed for education. They keep telling me it will be a few more weeks every time. I am currently entering my thirds semester and have yet to have my financial aid to post or to receive my refund check.

Desired Settlement: I would like them to refund my loans immediately and stop giving me the run around.

Business Response:

We received the complaint referenced above from ****** ***** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has failed to issue her student loans.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

During Complainant’s 2014 summer academic term, the School experienced an unusual volume increase in federal student aid requests.  Unfortunately, this volume increase created a significant delay in the disbursement of Complainant’s summer funding.  As of October 13, 2014 Complainant’s funding has been received, her tuition for the term has been paid, and all excess funding will be issued to her within the next week.  The School offers its most sincere apologies for any inconvenience this matter may have caused.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

10/29/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The school promise to help me find a job they lied and no one respects the degree. I can't use the degree anywhere and they lied about the tuition prices.

Desired Settlement: A full refund of my tuition

Business Response:

We received the complaint referenced above from ****** **** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has not assisted her in finding employment and lied about its tuition rate.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant first claims that “The school promised to help me find a job they lied and no one respects the degree.”  To provide some background information, Complainant graduated from the Medical Insurance Billing and Coding Associate’s program on October 07, 2012.  One of the services the School offers its graduates is job placement assistance.  With assistance in resume composition, interview practice, and employment leads by the School’s Career Services Department Complainant was able to find employment with Tarheel Medical Billing, Inc. on May 06, 2013 as a billing clerk.  All employment information was verified by Tarheel Medical Billing, Inc., and there is no record of Complainant contacting the School thereafter.  It is odd that Complainant would make such an allegation if she has never reached out to the School to request career assistance, but she may feel free to contact the School at 877-439-0003 to speak with a Career Services representative.

Complainant also alleges that she was lied to about the School tuition rate.  One of the documents Complainant was required to review prior to enrolling with the School was the Enrollment Agreement.  In addition to personal and program information, this document also discloses the School’s tuition rate to prospective students.  At the time of enrollment, Complainant’s Enrollment Agreement stated a tuition rate of $404 per credit hour.  After careful review of her academic and account records, the School is able to confirm that at no point was Complainant charged above the tuition rate disclosed on her Enrollment Agreement.  The School would also like to include that Complainant reviewed and signed her Enrollment Agreement on December 09, 2009.  After looking into all claims made by Complainant, the School can find no evidence to suggest that it has not acted in good faith.  As such, the School respectfully declines Complainant’s desired settlement.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The tuition increased yearly I have letters and documents to provide it. I never receive any letters to notify me of the changes.

Regards,

****** ****

Business Response:

We received the rebuttal from ****** **** (the “Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns and hopes this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

Despite her claims to possess letters and documents to substantiate her claim of annual increases in tuition, Complainant has failed to provide anything.  As such, the School has determined that her rebuttal is without merit.

 

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

10/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been attending Everest University since February 2009. They promised me that they would be able to find me a six figure salary when I graduated. I received my Associates in Medical Billing and Coding and my Bachelors in Business Management. The only step that they allowed me to go to was to send my resume which I have done numerous of times. I am now in $115,000 in student loan debt and Corinthian Colleges in being sued for falsifying their job placement rates. I do not feel like this school should be in operations. I cannot even get a job that would be comparable to what job I would have at a community college. The amount of money that I put into that school one would think that they would help me find a decent job. I want them to pay all the loans that was acquired during my going to that college. They are nothing but a scam. I wish that I would have never went there. This is nothing but a waste of my time. Due to them not following through trying to find me a job like and making a difference in my life they should pay back all my loans and let me go on with my life. I am not interested in this school anymore. It has caused me to have anxiety and stress on how I will pay back my loans. The amount of money for my degree is not what they said it would be. They charged me room and board for going to school online. This is really ridiculous that a school can be allowed to torture students like this just so they can make money. Their accreditation is not what they said it was when I signed up. I cannot even transfer any of my credits to my local college, and I have to start all over from scratch as if I did not go one day of college. I have to go to school for another six years to erase everything that Everest caused. This is wrong and something needs to be done and quick.

Desired Settlement: I want all my loans to be paid back to the lender and to the government for the pell grant that they received. I do not care about the piece of paper that they gave me that is supposedly a degree. It is worthless.

Business Response:

We received the complaint referenced above from ***** ***** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant claims that the School has failed to act in good faith in several regards during her enrollment.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

In her complaint, Complainant states, “They promised me that they would be able to find me a six figure salary when I graduated.”  In order to address this claim, the School would like to refer to Complainant’s Enrollment Agreement.  This document, in addition to program and tuition information, contains a section of disclosures a student must review and agree to before they may enroll.  Item two of this section expressly states, “The School does not guarantee job placement to graduates up program/course completion or upon graduation, and does not guarantee a salary or salary range to graduates.”  According to her Enrollment Agreement, Complainant reviewed and signed this document on February 17, 2009, which was six days prior to the commencement of her initial academic term.  Though it is unfortunate that Complainant would make such a claim against the School, all records indicate that she was not misled in any such way.

Complainant goes on to state, “Due to them not following through trying to find me a job like [sic] and making a difference in my life they should pay back all my loans and let me go on with my life.  I am not interested in this school anymore.”  The School would first like to point out that Complainant is currently enrolled in the Master’s of Business Administration program with a last date of attendance of October 19, 2014, which was nineteen days after she submitted this complaint.  Moreover, Complainant has not expressed any desire to withdraw to School representatives.  Also, the School makes every effort to assist its graduates in seeking employment and Complainant can reach out to the School’s Career Services Department at her convenience to receive help with her search.

Complainant also alleges that the School “… charged me room and board for going to school online.”  According to Complainant’s account ledger, which lists all charges and payments since she first enrolled with the School on February 23, 2009, at no time have any charges other than tuition and a one-time technology fee been assessed.  The School would also like to note that Complainant can view her account at any time by selecting the My Account tab in her student portal at http://students/everest.edu.  The School welcomes Complainant to provide any evidence to support her claim of erroneously being charged room and board, as the School can find none.

Finally, Complainant asserts, “Their accreditation is not what they said it was when I signed up.  I cannot even transfer any of my credits to my local college.”  It should first be mentioned that the School is nationally accredited by the Accrediting Counsel for Independent Colleges and Schools, and this accreditation is recognized by the U.S. Department of Education.  Also, referring again to disclosures listed on Complainant’s Enrollment Agreement, item nine clearly states, “The School does not guarantee the transferability of to any school, university or institution.  Prior to enrolling with The School, the student should contact a receiving institution regarding transfer of credit from the School.”  To reiterate, Complainant agreed to this and signed the Enrollment Agreement on February 17, 2009.  After careful review of all claims made by Complainant, the School is unable to find any evidence to substantiate them.  Accordingly, the School respectfully declines Complainant’s desired resolution.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *****

10/28/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I enrolled in this school on Aug 21 at which time I did my admission forms as well as speaking with a financial aid counsel to get an estimate of expenses. At that time I was told I was cleared to begin classes on the 25 of Aug despite the fact of not having a financial aid award letter. From that point on for about two weeks I kept calling to make sure I would have a financial aid award beacause I had already started the course and did not want to be stuck with the cost of tutition. The first time I contacted someone in the financial aid department they told me everything was fine and I would be receiving the max in unsubsidized funding which in 20,500. After a week of waiting and not seeing anything post to my account I contacted financial aid and was told it could take anywhere from 4 to 6 weeks for my loans to process and post which I know is not true because I have attened other schools before and know the process. After call financial aid for 4 weeks straight trying to figure out what the problem was I finally got in touch with someone who was actually willing to help me by the name of ******. She filed what they call an escalation report for upper managementnto review and a day later I received an email from direct loans with my disbursement dates. I thought everything was cleared up at that point but after 3 days of nothing posting to my account I called back again only to have someone tell me again about the 4 to 6 week wait. At that point I was livid because I know that was not true. Once your disbursment dates are set the school just has to apply the funds to your account. I asked to speak eith a director whose name is ******* and she told me the first disbursement had been cancelled for some reason but another one was made(I did receive this email from direct loans with new dates) and everything now was fine only to call financial aid againtoday to be told my file is being reviewed again to make sure the numbers are correct. It has now been 6 weeks!

Desired Settlement: Student loan disbursement made and posted to my account and my stipend check released.

Business Response:

We received the complaint referenced above from ****** ***** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has delayed the disbursement of her federal student aid.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

While requesting Complainant’s federal student aid the School experienced several processing delays, for which it offers its most sincere apologies.  However, as of October 7, 2014 Complainant’s funding has posted to her tuition account and her stipend  will be issued within 14 days of the posting date per federal student aid regulations.  The School again offers its most sincere apologies for any inconvenience this matter may have caused.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

****** *****


Upon speaking with the financial aid department at the school they are correct in saying my funding has posted as of October 7, 2014, however the school is now

telling me i have to wait for my fall tutition to post before my summer stipend check to be released which is completly
ridicioulus because my summer classes are now over and fall disbursrment has nothing to do with the summer. I contacted
financial aid again this morning concerning this issue and was told this is occuring because of the way the academic year is set
up which i know is completely untrue. Everytime i call im either sent to someone who knows nothing about my issue or im put on hold only
to have someone come back to the phone telling me a supervisor will call me back which never happens. Ive even had a "supervisor" in the financial
outreach department litterally laugh in my face after i expressed my frustration of having to wait this long to receive my stipend and him ask me well you
do know these educational funds are met for right as to say i had an intention of misusing my funds. At that point i became extremely hurt and angry and i let him
know i am completely aware of what excess funds are met for which include educational expenses, transportation, and other living expenses but there not releasing my stipend so i cant get any of this done. Ive also tried several times to reach a financial aid director by the name of ******** who is not returning any of mh calls.

10/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This school's idea of an education was a complete waste of time and money. They lied to me about my credits being transferable and they didn't even bother to HELP me look for a job, I was passed around different career services rep's who I had to constantly get into contact with to send job posts or anything else to help with finding a job. It took me 3 years to find a position and I was constantly making mistakes due to my lack of preparation. Now that they have had yet ANOTHER lawsuit against them I literally get laughs from HR and clinic managers when they here that is the school I attended when interviewing for a job. Now I am unemployed yet again and cannot pay my student loans which is not even half paid and it's been over 4 years since I graduated.

Desired Settlement: That my student loans that I have already payed off be refunded back to me and the rest cleared. Consider it compensation for a waste of time and finances.

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ****** ****, Case #: ********

We received the complaint referenced above from ****** **** (“Complainant”).  Everest University Everett (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant makes allegations which do not reflect the facts of the situation.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Medical Assisting diploma program on May 18, 2009 and graduated on January 29, 2010. 

1.      Complainant claims the School “lied” to her about her credits “being transferable.”  

The School’s approach to credit transfer is student focused and emphasizes transparency via disclosure.  Because there is no nationwide system for the transfer of credit, the receiving institution typically has the power to decide which credits to accept and which to reject.  Therefore, there is no guarantee that credits will be transferred.  This information was openly disclosed to Complainant before the commencement of class work in the Enrollment Agreement and in the School Catalog.  Each of these clearly worded documents states that the School cannot guarantee the transfer of credit and that prospective students should contact the anticipated receiving institution prior to enrolling.  Complainant's signature on the Enrollment Agreement acknowledges and confirms her understanding of the transferability of credits.  Each of these documents expressly states that the School cannot guarantee the transfer of credit to a college, university or institution.  Any decision on transferability of credits is the decision of the receiving institution.  As demonstrated the School did not mislead the Complainant in regards to the transferability of units and degrees earned at the School, but provided clear written guidance regarding policies for transferability.

2.      Complainant alleges the School “didn’t even bother to HELP” her look for a job.  

The School wants all of its students to be successful.  The School goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  The School has dedicated Career Representatives who meet with graduates one-on-one to discuss career preparedness.  The School’s records indicate Career Representatives continually communicated and assisted Complainant by providing her with job leads and also by submitting her resume to a number of potential employers. 

Records show on December 3, 2009, prior to Complainant graduating, the School assisted her with updating her resume and again on February 22, 2010 and April 7, 2014.  On February 9, 2010, after Complainant graduated completed her exit interview at the School, Complainant met with a Career Representative to discuss her job search plans.  Between March and July 2013, the School reached out to Complainant six times to check in on her job search via email and phone and invited her to attend Graduate Workshops for graduates seeking employment to offer assistance and guidance, which she did not attend.  Between August and December of 2010, the School continued to reach out to her 10 times and between January and June 2011, the School communicated with Complainant 17 times.  The School communicated with Complainant and provided her with information on specific job leads of employers who were hiring for Medical Assistants as well as providing her with detailed information on how she can apply for the exam to become a Certified Medical Assistant.  Complainant was informed that the School would be happy to assist her on the application process as well as provide preparation for the exam.  In December of 2012, Complainant informed the School she was hired and was offered a full-time position as a Medical Assistant.  The School has no records that she expressed a need for additional career services assistance.

Also, the School’s has no records that indicate Complainant was unhappy with the Career Services’ assistance she received, nor did she discuss her concerns with anyone at the School at the time.  The School is puzzled as to why Complainant would wait four years since her graduation from the School before stating her concerns.  The School will be happy to assist Complainant with current job placement assistance if she is interested.  The School requests that Complainant contact the School’s Career Services department at (425) 789-7960.  In the School’s experience, graduates are most successful when they maintain contact with the School and are actively partnering with the School to seek employment.

3.      Complainant mentioned she “was constantly making mistakes” at her job due to her “lack of preparation.” 

The Medical Assistant diploma program is a 720-hour program that is divided into seven distinct “modules” plus one externship module.  Throughout the first seven (lecture and lab modules), skill evaluations were conducted on a routine basis.  Students must demonstrate proficiency in each area before moving onto the next unit.  The School conducts a clear assessment of the student’s retention of the material presented.  Had Complainant not been able to successfully demonstrate the skills necessary to meet the course objectives, she would not have been allowed to progress through the program, participate in extern and ultimately graduate.  Complainant’s transcript reveals that she successfully passed her courses with a Grade Point Average (“GPA”) of 3.0 out of 4.0.  It is clear that she was learning the material. 

The School consistently offers exam preparation assistance (for the national Medical Assistant exam) as well as tutoring and skills refreshers for graduates interested in brushing up their skills. Skills refreshment is an additional training opportunity made available to all graduates of the School.  If Complainant is in need of assistance, the campus offers all resources needed in order for her to become prepared for both job searching and the job itself.  Complainant is welcomed back to take free refresher courses at the School if she is interested. 

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Services department below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option 4

cc: ****** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In regard to the credits being transferable, I was informed that they would be transferable, not that some colleges may or may not choose to except them. So far, the community colleges within an hour of where I live do not accept Everest credits, most people laugh when I tell them that is the school I attended during most job interviews. The business didn't help me with finding employment, I found employment after 3 years of applying for jobs on my own, obtaining my certification, and volunteering. Everest's "Career Adviser's" only sent me job posts on a monthly basis which I could have easily done on my own and frequently had to on numerous occasions because sometime they wouldn't send them at all. They would ask for me to email them an updated resume, but other than the first adviser who informed me she was no longer working at Everest, I had to constantly hassle them to send me job posts and inquire about training. When it comes to my training the only thing that I "learned" from Everest was how to draw blood and give injections, however there were so many students in the class and only two lab stations that hardly anyone ever received a decent amount of practice.  I already knew the basics of charting and obtaining vitals by working as a caregiver. When it came to autoclave/cleaning instruments, suture removal, wrapping/casting, and EKG's we learned all of these in a period of 1-3 days and did not go over them for the entire seven month's at Everest. Also,  I was informed by my externship coordinator at Everest  that I had an appointment with **** at Pioneer Center North, when I got there he had no idea who I was or why I was there. I had to plead with him to try and even get an externship there since there were already so many externs from Everest and other locations working there that month. I feel that going to Everest was a complete waste of my time and money and I am not going to back down from my complaints. I had just turned 20, was excited about starting college again, and was in a real volatile situation with the separation of my parents and the death of a relative and the suicide of a close family friend. I feel that I was lied to and taken advantage of and will try to stop this from happening to other individuals in my position. Everyone should be able to go back to college and better themselves without ever having to feel this way.


****** ****



10/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ?I completed my course at Everest College for Medical Billing and Coding in April of 2014. As of today I still have not received any word as to when we will take the Certification test. I was told that they would schedule times and dates for the class to come back and take the test. Still nothing, and since then the school has lost the President, the Dean, the Lead person in the career office and several other staff members. No one knows or have an answers about if we ever will be able to take the test. Many of the medical offices will not accept you because the information that was taught by Everest College is not used in the doctor's office or we do not have enough experience. Now I see that Everest is under an investigation by the federal government, which by the way is a loan that I have to pay back and I have nothing to show for it.

Desired Settlement: Educate me more and allow me to take the certificate or cancel the loans that I received on the school behalf

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ***** ****, Case #: ********

We received the complaint referenced above from ***** **** (“Complainant”).  Everest University Woodbridge (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant alleges the School should provide her with information on when she will be able to take the certification test.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response. 

Complainant began the Medical Insurance Billing and Coding (“MIBC”) diploma program on April 24, 2013 and graduated on March 7, 2014. 

1.      Complainant claims the School should provide her with “schedule times and dates for the class to come back and take the test.”   

According to the MIBC diploma program, certification testing is not a requirement to complete the program, nor was it ever communicated as such.  Complainant signed her Enrollment Agreement Addendum and Disclosures stating she understood that she is ultimately responsible for knowing specific regulations in the city, county or state in which she plans to work.  In clear written language Complainant also confirms that “No School employee of the School has guaranteed my eligibility for any certification or licensure.”  In addition, she acknowledged there may be testing or licensing fee that she may be responsible for paying.  The School does not enroll students for any certification exam.  Complainant may contact the School for guidance and additional information about certification exams.  However, Complainant is responsible for and must contact the American Health Information Management Association (the “AHIMA”) if she would like to pursue certification.  Complainant may contact the AHIMA online at www.ahima.org to make arrangements for the national exam test. 

2.      Complainant also claims “information that was taught by Everest College is not used in the doctor’s office or” she does “not have enough experience.”

The MIBC program is designed to prepare graduates for entry level positions in the medical field.  The objective of this program is to provide students with the appropriate didactic theory and hands-on skills necessary to prepare them for entry-level positions as medical insurance billers and coders in today’s health care offices, clinics, and facilities.  The School’s programs are reviewed and approved by the Accrediting Commission of Career Schools and Colleges (“ACCSC”).  This accrediting body requires that programs, equipment and instruction be up-to-date, are appropriate for the current career field, and conducts site visits at the School to ensure that the standards are being met.  Additionally, Program Advisory Committees (“PAC”) are held on a regular basis at the School, in order to provide local industry professionals an opportunity to review our program content, facilities, and instructional materials, and to provide suggestions or revisions to the program.  PAC meetings are held quarterly and an evaluation of equipment ensures that the School meets the standards set by our employers and the market demand.  Feedback from employers and industry professionals is incorporated into changes made to the curriculum on a regular basis.  Complainant’s statement that information taught by the School is “not used” in the doctor’s office is vague and provides no additional information to support her claim.  The School goes to great lengths to provide education that will prepare students with real life experience for their workplace.  Complainant states she does not have enough experience to be successful in her job.  If Complainant feels that she is in need of additional assistance, the School offers refresher training to any graduate who desires to refresh their skills.  Skills refreshment is an additional training opportunity made available to all graduates of the School.  Complainant may request to participate in refresher courses to brush up on her skills and to gain more experience.  The School does request that if Complainant is interested in arranging this free training opportunity, she should contact the School directly.

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Services department below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

Cc to file: ***** ****

10/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Again, I was told months ago by Everest's Financial Aid Department that I would be receiving a stipend and I still have received nothing. This is something I very desperately need and can't understand why this school is so misleading to students. It seems as though all they do is mislead and lie to students. It is not my fault that they did not package my financial aid information correctly and when they should have.

Desired Settlement: Release my stipend that I was told I would be receiving.

Business Response:

We received the complaint referenced above from ***** ******** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has failed to issue her stipend.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

In a previous complaint filed with the BBB, Complainant raised concerns about her a tuition balance in her final academic term.  The School’s response is noted below:

After taking a hiatus from her program of study, Complainant re-enrolled on April 14, 2014 to complete the final term of her Criminal Justice associate’s degree.  Despite having submitted all required financial aid paperwork in a timely manner, the School was unable to submit a funding request to the Department of Education before Complainant’s last day of attendance of July 6, 2014.  The School recognizes that this lack of funding was in no way the fault of Complainant and has written off her tuition balance in-full and authorized the release of her diploma.  The School offers its most sincere apology for any inconvenience this matter may have caused.

Stipends are created by federal student aid that has been received by a school that exceeds a student’s tuition charge.  Since no federal student aid was received, no stipend exists to send the student.  Moreover, in the School’s previous communication no mention of a stipend was ever made.  The School sincerely apologizes for any confusion this situation may have caused Complainant, but no stipend exists to issue to her.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response: Everest responded to my previous complaint and I am NOT satisfied with their response. When I first re enrolled to complete my degree program I WAS told I would be receiving a stipend. Toward the end of my classes I WAS told a second time I would be receiving a stipend, AFTER graduation I WAS told AGAIN for a third time I would be receiving a stipend. This is highly UNACCEPTABLE!

Whether my financial aid was packaged correctly or not, being told not once, not twice but THREE times I would be receiving a stipend is just WRONG and my lawyer will be contacted.

Business Response:

We received the rebuttal from ****** ******** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns and hopes this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

Complainant provides no new concerns in her rebuttal.  Again, the School can find no record of any member of its staff guaranteeing Complainant that she would receive a stipend.  The School has addressed her concerns, in full, in the original response and has adequately addressed all concerns regarding Complainant’s final academic term.  

 

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

Steven Edmond

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

10/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: There are several students attending Everest colleges and getting ripped off. They are taking our money and making us be in debt over $45k+ for an associates degree. Even with dropping out, they still want us to owe them money while going through a lawsuit with the government. All this legal stuff, students are losing their focus in classes and making them have to drop out. Why go to a college if the degree is worthless and not recognized? I was almost done with my degree as other students and now we have to start all over because our credits wont transfer to another college? This is sad. It truly breaks my heart. Tons and thousands of students trusted this college when they enrolled and now this.

Desired Settlement: I want all my money in student loans forgiven or the money given to me in a check so I can continue my education elsewhere. I want a refund from genesis loans sent in a check and I want any other part of money that they have taken from any other student put back into everyone's pocket. Education is very important and if you were truly following your word on that education is important then this whole legal disputed wouldn't even be an issue.

Business Response:

We received the complaint referenced above from ****** ******** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (“BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that she has been “getting ripped off” by the School.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School would first like to state that while it appreciates Complainant raising all issues about which she is concerned, the School will not address any matters which relate to students other than her.

In her complaint, Complainant mentions, “They are taking our money and making us in debt over $45k+ for an associates [sic] degree.”  Though quite impassioned, this statement is inaccurate in multiple ways.  The School would first like to clarify that it has only requested student aid, federal or private, which it was authorized to be utilized by Complainant.  Prior to beginning her first academic term, Complainant logged onto the U.S. Department of Education’s Direct Loans website and signed a Master Promissory Note with the School’s information on September 21, 2012.  So while it is true Complainant does have outstanding student debt, it is nothing that she did not agree to leverage in advance.  Additionally, the tuition Complainant was charged during her enrollment was assessed in accordance with the Enrollment Agreement she signed prior to starting classes on October 15, 2012.  To provide further clarification, the Enrollment Agreement provides prospective students with information regarding their program ofstudy, general enrollment disclosures, and tuition rates.  It is unclear why Complainant is raising concerns about the tuition that she was charged, as she reviewed and signed her Enrollment Agreement on September 24, 2012, over three weeks before her enrollment started.

Complainant also asks,  “Why go to college if the degree is worthless and not recognized?”  The School would first like to state that all programs it offers are accredited by the Accrediting Council for Independent Colleges and Schools, and this accreditation is recognized by the U.S. Department of Education.  Moreover, it is interesting that Complainant would make such an indictment about the worth of a degree of which she only completed 40 out of 96 credit hours.  In terms of job seeking or career advancement, it would be very rare for an incomplete program of study to be of much benefit.

Complainant also refers to the transferability of the credits she has earned with the School.   The School would again like to refer to the Enrollment Agreement Complainant signed prior to enrolling, specifically page four, item nine which expressly states, “The School does not guarantee the transferability of credits to any school, university or institution.  I acknowledge that it is my sole responsibility to contact a receiving institution regarding any possible transfer of credit from The School prior to enrollment.”  Again, the School would like to emphasize that Complainant reviewed this information well ahead of the start of her enrollment.  After careful review of all claims made by Complainant, the School can find no evidence to support her allegations.  As such, the School respectfully declines her desired settlement.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

*******@cci.edu

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

10/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $20,000.00 for the worst education ever. Part of the tuition was for books. We bought 4 bo oks that we never even opened, and 2 that we read 4 pages out of one chapter. Of course, they tell you on your first day that you must put your name in all of your books. That way, they can not take them back at the bookstore as new. We had at least 10 days, where no teacher ever showed up. They just sent someone in to babysit. Our last teacher admitted she new nothing about the subject which she was supposed to teaching.She thought it would be great if we all learned together. I graduated mid June and have not been able to seek employment. They promised me they would help me find a job. They have done nothing to this point. They went through 3 presidents in my 9 months there.

Desired Settlement: I deserve my money back,and I want to see that they no longer can scam people the way they scammed me.

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ***** ****, Case #: ********

We received the complaint referenced above from ***** **** (“Complainant”).  Everest University Kansas City (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant alleges the School “promised” to find her a job and has “done nothing to this point.”  The School is pleased to provide the BBB with information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Medical Insurance Billing and Coding diploma program on September 23, 2013 and graduated from the program on June 18, 2014.

Complainant claims she was required to purchase books and was told on her first day that she must open the books to put her name on all of them.  . Complainant further claims that she did not utilize all of the books purchased for her program.  The program book list clearly states the books and supplies required for the program.  While most of the books will be utilized within the classroom setting, a few of the books are to be used for homework and also for reference while in the career field. 

Prior to enrolling students into the School, the programs are reviewed by the School’s accreditors to ensure that the program syllabus and materials are appropriate.  Additionally, the program syllabus and materials are reviewed on a regular basis by industry professionals.  It should be noted that Complainant willingly chose to enroll and participate in the program, and agreed to the terms and conditions surrounding her acceptance of the books and supplies she purchased.  It should also be noted that all opened and used books are typically not eligible for return and Complainant was made aware of this policy at the time of her enrollment.

Complainant also claims the School “promised” her employment following graduation and the School has “done nothing to this point” to assist with her job search.  The School wants all of its students to be successful and goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  Each student is assigned a dedicated Career Representative who they meet with one-on-one to discuss career preparedness.  The School’s records indicate our Career Representative made numerous attempts with Complainant and have been assisting her with her job placement.  Complainant notified the School that she was hired after she completed her program by Claims Professional Review and was soon let go from her position for lack of computer knowledge.  Once Complainant informed the School that she was no longer employed, the Career Services department immediately offered assistance to Complainant by sending out her resume to a number of potential employers.  On September 2, 2014, Complainant met with the School’s Director of Career Services and he assisted Complainant with submitting an application for a job at Lincare.  The School also helped Complainant by advising her that she is welcome to take free refresher courses at the School if she is interested in brushing up her skills.  Skills refreshment is an additional training opportunity made available to all graduates of the School. 

Again, Complainant’s statement that the School has “done nothing” is not valid.  The School does provide assistance to students, upon graduation, in their search for employment by maintaining an active Career Services Department to assist graduates in locating entry-level, educationally-related career opportunities.  The Career Services Department works directly with businesses, industries, and advisory board members to assist all students with access to the marketplace. However, the School does not guarantee employment, and no guarantee of employment has been made to Complainant by any employee of the School.  Complainant signed her Enrollment Agreement stating she acknowledged and confirmed she understood the School will provide reasonable assistance, but does not guarantee employment. 

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states that Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Services department below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

10/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to Everest institute campuses both in North Aurora IL and Norcross,GA I really feel like they stole my money promises were not kept they stated they would help me find a job I found all my own leads even for the internship it was a waste of my time and money. Also my credits are non transferable when they told me i could transfer them anywhere. I really would like a refund on my student loans i have two diffrent loans from the same school no one can explain that to me as well. Product_Or_Service: College

Desired Settlement: DesiredSettlementID: Refund Refund me I didnt expect to have this huge loan and nothing to show for it.

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ****** ********, Case #: ********

We received the complaint referenced above from ****** ******** (“Complainant”).  Everest University Norcross (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant alleges the School made “promises” that was not kept.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.  Complainant began the Medical Assisting diploma program with Everest College  located in North Aurora, Illinois on September 26, 2005 and withdrew from the program on May 12, 2006.  She later enrolled at the Everest Institute located in Norcross, Georgia to complete the Medical Assisting diploma program on October 16, 2008 and graduated on January 20, 2009. 

Complainant claims she was informed her credits earned at both Schools could “transfer anywhere.”  The School’s approach to credit transfer is student focused and emphasizes transparency via disclosure.  Because there is no nationwide system for the transfer of credit, the receiving institution typically has the power to decide which credits to accept and which to reject.  Therefore, there is no guarantee that credits will be transferred.  This information was openly disclosed to Complainant at least three times before the commencement of her classwork:  in the Enrollment Agreement, Student Disclosure Form, and in the School Catalog.  Each of these clearly worded documents states we cannot guarantee the transfer of credit and that prospective students should contact the anticipated receiving institution prior to enrolling.  Complainant's signature on the Enrollment Agreement acknowledges and confirms her understanding of the transferability of credit disclosure.  Each of these documents expressly states the School cannot guarantee the transfer of credit to a college, university or institution.  Any decision on transferability of credits is the decision of the receiving institution.  As Complainant completed enrollment documents at both locations, she was not only provided this information once, but twice.  In fact, Complainant read, signed and received a copy of her documents during each enrollment.  As demonstrated the School did not mislead Complainant in regards to the transferability of units and degrees earned at the School, but provided clear written guidance regarding policies for transferability on two separate enrollment occasions.

Complainant further alleges she was told that the School would help her find a job, and claims that she did not receive any assistance.  The School does provide reasonable assistance to students, upon graduation, in their search for employment by maintaining an active Career Services Department to assist graduates in locating entry-level, educationally related career opportunities.  The Career Services Department works directly with businesses, industries, and advisory board members to assist all students with access to the marketplace.  However, the School does not guarantee employment, and no guarantee of employment has been made to the Complainant by any employee of the School.  Complainant signed her Enrollment Agreement stating she acknowledged and confirmed she understood the School will provide reasonable assistance, but does not guarantee employment. 

The School wants all of its students to be successful and goes to great lengths in providing career services assistance to graduates.  The career services support starts prior to graduation with Career Representatives working with students on job readiness including: professionalism, cover letter and resume preparation, interview skills, job search, and networking strategies.  Each student is assigned a dedicated Career Representative who they meet with one-on-one to discuss career preparedness.  The School’s records indicate the Career Representative attempted to assist Complainant by providing her with her job leads and also by submitting her resume.  The School’s records do not indicate Complainant was unhappy with the Career Services’ assistance she received, and she did not discuss her concerns with anyone at the School at the time.  The School is puzzled as to why Complainant would wait five years since her graduation from the School before stating her concerns.  

The School will be happy to assist Complainant with current job placement assistance if she is interested.  The School requests that Complainant contacts the School’s Career Services department at (**** ********.  In the School’s experience, graduates are most successful when they maintain contact with the School and are actively partnering with the School to seek employment.

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant was fully aware of the financial arrangements she agreed to regarding tuition funding.  She read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Services department below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

cc: ****** ********

9/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THE OFFER TO PROVIDE A GENESIS LOAN ON MY ACCOUNT WAS OVER PROCESSED BY 2800 MORE DOLLARS AND THIS PARTICULAR LOAN WAS TO COVER ANY GAPS IN FUNDING. THIS LOAN HAS BEEN OFFERED WITH THE ONLY DISCLOSURE TO PAY THE INTEREST ON THE LOAN WHILE ATTENDING SCHOOL. THE DISCLOSURE DIDNT PROVIDE THE RULES THAT ARE CURRENTLY BEING APPLIED CURRENTLY. THE FINANCIAL AID REPRESENTATIVES FAILED TO DISCLOSE THE INFORMATION ON HOW THIS LOAN ONCE APPLIED TAKES THE OPPORTUNITY FOR A STUDENT TO OBTAIN ANY SCHOLARSHIP FUNDS EVEN IF THE STUDENT MADE THE GRADES FOR THE CHOLARSHIP TO BE SENT TO ME. I WAS ADVISED THAT IT WAS THE WAY I WAS PACKAGED TO INCLUDE MY SCHOLARSHIPS AS PART OF MY TUITION BASED UPON THE GENESIS LOAN BEING PLACED ON MY ACCOUNT. TO GET A SCHOLARSHIP IS TO MAINTAIN A 2.5 GPA AND I HAVE ALAWAYS GOTTEN MY SCHOLARSHIP SENT TO ME IN CHECK FORM. THIS YEAR MY SCHOLARSHIP WAS PLACED ON MY ACCOUNT AND NOT SENT TO ME DUE TO INTERNAL CHANGES MADE BY EVEREST BUT NONE OF THESE CHANGES ARE THEY MAKING ME THE STUDENT AWARE OF. MY SCHOLARSHIP HAS BEEN DISBURSED TO ME WITH A BALANCE ON MY ACCOUNT AND IS SEPERATE FROM MY TUITION. MY ACCOUNT HAS MANY ERRORS AND IT HAS TAKEN SEVERAL CALLS AND STILL NO CHANGES HAVE BEEN MADE AND NO CHECK HAS BEEN SUBMITTED TO ME FOR MY SCHOLARSHIP. I WAS ADVISED THAT IF I HAD ANY CREDITS ON MY ACCOUNT FROM MY PELL GRANT OR SCHOLARSHIPS THAT MONEY WOUL DBE USED TO PAY MY GENESIS LOAN DOWN AND THAT WAS PART OF THE AGREEMENT WITH THE SCHOOL THAT WAS NOT DISCLOSED TO ME. I WAS ADVISED THAT I WOULD GET MY SCHOLARSHIP BY 5 DIFFERENT FINANCIAL AID REPRESENTATIVES AND MY SCHOLARSHIP MONEY HAS NOT BEEN DISBURSED. I HAVE CONTACTED THE DEPT OF EDUCATION IN REGARDS TO THIS MATTER BECAUSE IF FEDERAL FUNDING IS APPLIED TO MY ACCOUNT THEY ARE TAKING THAT MONEY TO PAY DOWN A LOAN THAT IS ALREADY ON MY ACCOUNT AND THIS LOAN CANT BE REMOVED AND IT WAS OVER FUNDED. THIS ISSUE IS NOT RESOLVED AND TO BE AN ALUMNI STUDENT THESE CHANGES THAT ARE HAPPENING NEED TO BE VERIFIED.

Desired Settlement: MY SCHOLARSHIP SHOULD BE SENT BECAUSE I MET THE REQUIREMENTS TO OBTAIN THE SCHOLARSHIP WHICH IS 2.5 GPA OR HIGHER. MY GRADES ARE 3.0 AND THIS ISSUE THE ONLY THING I AM GETTING IS BECAUSE OF THE GENESIS LOAN I AM NOT GETITN MY SCHOLARSHIP. THE SCHOLARSHIP POLICIES HAVE BEEN CHANGED AND NO NOTIFICATION HAS BEEN ADVISED TO THE STUDENTS THAT GET THE SCHOLARSHIP UNTIL AFTER THE CHANGES HAVE BEEN MADE BY THE SCHOOL. THIS MATTER IS NOT RESOLVED AND THE MONEY FOR MY SCHOALRSHIP NEEDS TO BE SENT TO ME DUE TO THE REQUIREMENTS TO OBTAIN THE SCHOLARSHIP WAS MET.

Business Response:

We received the complaint referenced above from **** ********* (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School has misappropriated her financial aid. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant begins by making the allegation “A GENESIS LOAN ON MY ACCOUNT WAS OVER PROCESSED BY 2800 MORE DOLLARS….”  After careful review of Complainant’s tuition account, the School can confirm that this allegation is patently inaccurate.  To explain, Complainant began her current academic year with $13,500 in expected tuition charges, but only $7,581 in available student aid ($3,080 in federal Pell grant funds, $2,476 in unsubsidized Stafford loans, and $2,025 in Presidential Scholarship discounts assuming the student would maintain eligibility).  These amounts demonstrate that Complainant in fact had a $5,919 funding deficit when she entered in her current academic year, hence why she was advised to apply for a private student loan through Genesis Lending.  It is unclear on what Complainant has based her allegation, but the School can confirm that it is inaccurate.

Complainant Goes on the claim “THE FINANCIAL AID REPRESENTATIVES FAILED TO DISCLOSE THE INFORMATION ON HOW THIS LOAN ONCE APPLIED TAKES THE OPPORTUNITY FOR A STUDENT TO OBTAIN ANY SCHOLARSHIP FUNDS….” The School would first like to clarify that leveraging a private student loan in no way compromises a student’s scholarship eligibility, as eligibility is based on grade point average and maintained enrollment.  What Complainant is referring to is a stipulation with Genesis Lending that any credit balance that might be created in an academic year in which a student has received a loan from Genesis Lending will be issued to the lender to reduce the student’s outstanding loan balance.  While Complainant claims that she was never notified of this stipulation, section 5 of her master promissory note with Genesis Lending expressly states, “I hereby authorize the School, and if the School is closed, any third party such as a custodian, receiver, bankruptcy trustee or trustee for a performance bond or tuition recovery fund to pay to you any refund which may be due up to the amount of my Loan.”  The promissory note also shows that Complainant read and agreed to its terms via electronic signature on April 11, 2014.

The School would also like to address Complainant’s allusion that the School’s Presidential Scholarship is to be issued directly to the student to be spent at their discretion.  Just as with federal student loans and grants, the primary purpose of the Presidential Scholarship is to finance tuition.  Though it is true that in the past Presidential Scholarship disbursements were issued to Complainant, the reason was simply a matter of timing.  Scholarships are posted to a student’s account after an academic term has concluded and final grades have been determined, as opposed to federal student aid which posts to a student’s account at the beginning of an academic term.  So by the time a Presidential Scholarship would post to her account her tuition for a given term would have already been paid in full by Stafford loans and Pell grant funds.  Also, it should be noted again that before the current academic year Complainant had not exhausted her federal student aid eligibility,

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me if you wish to discuss this matter in greater detail.

Sincerely,

Steven Edmond

Student Resolution Specialist - Student Incident Resolution Team

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It is so funny how the response is from the same person who I SPOKE WITH one time  and he said he was sending an email explain and wanted to reference the call from his financial advisor. Nor did he fail to mention that funds were missing from account which just were placed on my account in August. He never returned anyof my calls and the email was never sent to me from him on the update. They are holding the money from my pell to pay down an in house loan which is supposed to be paid only through the interest while in school. I have never heard of an educational institution to pay down loans on a students behalf and I have not graduated and most loans are not due intil the student finishes the eduction process. I onlyhave one more semester and I will make sure that I pass the word around of how their policies adn procedures are done througha  processing department and errors and mistakes are not corrected until you request an audit which is why I found funding missing and the over payment of their in house loan which I am expected to pay back and I was advised that I would have to pay off geneis loan upfront to get my pell money in a stipend. Even thoughthey know the students hardship there is nothing that they do and the customer service is horrible you are just a student number that has 13, 500 on it. They have terminated those who were assigned to your account and you are just a number I am disappointed in how a senior and alumni of this educational system iss treated and there is no remorse or actions taken for thier deceptive employees.

Regards,

**** *********

9/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: According to everything I was told by the school instructors, so-called career councilors and even the faculty told all of the Medical Billng and Coding students that our CPC examination would be paid by the school. I made sure to give the director at the time all the information necessary for me to take the exam. When it came time for the exam, I found out the site had not received the money and when I contacted the school numerous times to found out where the check was, I have been stonewalled and cannot get an answer out of anyone. The so called president has been firing employees left and right so there really isn't any type of continuity with anyone who knows anything. The instruction received while there was below par and I felt I was teaching myself more than the instructor who left after my last class. Now, I have $20k in student loans for something I could have studied at home on my own and not incurred the cost and nothing really to show for it. I still don't have my certificate nor have I been able to take the exam, which was part of the tuition.

Desired Settlement: I would like my student loans forgiven and the money already paid towards them refunded. I completely regret ever going. They are still advertising on television!!!

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ***** **********, Case #: ********

We received the complaint referenced above from ***** ********** (“Complainant”).  Everest University, Kansas City (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has not paid for her Certified Professional Coder (“CPC”) examination that she thought they would.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response. 

Complainant claims the School “told all of the Medical Billing and Coding students that” their “CPC examination would be paid by the school.”  The Complainant signed her Enrollment Agreement Addendum and Disclosures stating she understood that she is ultimately responsible for knowing specific regulations in the city, county or state in which she plans to work.  In clear written language the Complainant also confirms that “No School employee of the School has guaranteed my eligibility for any certification or licensure.”  In addition, she acknowledged there may be testing or licensing fee that she may be responsible for paying.  As a gesture of goodwill after communicating with Complainant on August 18, 201* the School has agreed to finance the cost of the first attempt for her CPC examination that she outlines in her communication to the BBB.  The School has submitted the application to American Academy of Professional Coders (“AAPC”) and a check payment was sent to AAPC for Complainant to take the CPC exam for the next available exam in October.   

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  The School will provide financing for the certification exam as outlined above.  In light of our response the School asks that the BBB find in its favor and close the complaint.  We thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 87*-0255, option *

9/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 08/14/14 I was banned from services which have been paid by myself and taxpayers from Everest College? Primary reason is "I wanted them to do their commitment to provide job leads" which seem available for a graduate of Corinthian Colleges? I have been complaining about Everest since January this year aggressively. It becomes problematic thinking K 18,000 wasted! What their solution is (emails) for necessary contacts only? What I don't understand is a very simple question? Attending Everest, it was allowed for other students to disrupt classes and still be allowed to attend class? I have proof of this allegation via witnesses which will be provided at later time. As a student I HAD NO REPORTED ISSUES and I feel Corinthian picks and chooses battles which can be discriminatory. I had the belief in this school personally I think Corinthian is a PROFIT non caring part of the education system This is posted on Face book and many other sites from Corinthian? Mission The mission of CCi is to help students prepare for new careers or advance in their chosen careers. Corinthian changes lives. We empower individuals with skills to achieve their career goals, build their self-worth, and improve the performance of organizations. We are determined to be the best career education company in the world and are guided by these core values: integrity, customer responsiveness, respect individuals, innovation, excellence, accountability, teamwork and positive energy. Contrary Corinthian does not live to these standards. Former such as myself need to file MANY complaints to BBB, State Boards of Education and Federal Government when taken advantage of. Might restore accountability, teamwork and positive energy.

Desired Settlement: Since I am being denied my career services this portion of the monies received need to be refunded. Corinthian needs to uphold this standard which they post or update (Mission Statement)

Business Response:

September 4, 2014

Better Business Bureau of San Diego

RE:  **** ********- #********

            We received the complaint referenced above from **** ******** (the “Student”).  Everest Institute Columbus (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  The Student began the Medical Insurance Billing and Coding (“MIBC”) diploma program on November 26, 2012 and graduated from the program on August 19, 2013.  The following information is in response to the Student’s claims:

  1. He was “banned from services” which he claims was paid for by himself “and taxpayers from Everest College.” 
  • The Student made a series of recent phone calls to both the School and its Student Services department over a period of two months which included unprofessional and threatening language.  Due to this violation of the Student Code of Conduct, the Student was advised verbally by the School’s Campus President on August 14, 2014 to cease all phone and in-person contact with the School, and all future contact was to be solely through email and/or by letter.  The Student was provided the appropriate email addresses for further contact.  Despite having been advised of this directive, the Student continued to contact the Student Services department and the corporate office by phone.
  • The Student was advised by certified mail on August 26, 2014 that he would still receive Career Services assistance, however he must limit all contact with the School to email and/or by letter. 
  1. He states that he wants the School to “do their commitment to provide job leads.”
  • Upon graduation from the MIBC program on August 19, 2013, the School has provided the Student with Career Services assistance on multiple occasions.  In fact, the School has over 79 entries in the Student’s file from the Career Services department from his date of graduation until present which notate actions involving employment-related activities.  These include job leads provided, resumes sent, interviews scheduled, follow up calls and conversations held, along with other attempts by the School to assist the Student in obtaining employment.  The School has also met with the Student and conducted mock interviews in order to help him increase his interview skills. 
  • As stated previously, the Student may still receive job leads, resume review, resume submission and interview scheduling from the Career Services department- however, this will be conducted solely via email and/or by letter.     
  1. He requests a refund of a “portion of the monies received.”
  • At the time of enrollment, the Student completed enrollment documents including a Master Promissory Note (“MPN”).  The MPN specifically states that the Student accepted funding and the responsibility for re-payment.  The Student was fully aware of the financial arrangements he agreed to regarding tuition funding.  The Student read and signed a binding contract with his lenders and is legally responsible for his own educational expenses incurred during the period of enrollment.  The Student enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office.  As the School fulfilled its portion of the contract by providing the services mentioned above, the Student is still held responsible regarding re-payment.  Although the Student has violated the Code of Conduct due to his behavior, the School will continue to provide Career Services assistance via email.  As such, the Student is responsible for his re-payment of his funding, and the School respectfully denies his request.

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  As stated previously via written communication sent to the Student, he may contact the School in writing via the Student Services email address:  studentservices@cci.edu.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

cc to file:  **** ********

Consumer Response:

Never made nor used threatening language.
And if I did this why didn't Everest file a police report?
Homeland Security loves threats.
Everest still has time to do this under law?
Student conduct, I am going to get some witnesses together while attending Everest in Gahanna ,Ohio a student from (another) class disrupted My and others in studies several times yet he wasn't BANNED for his student conduct which was threatening, why?
Threatening language or any so called threats need to be reported to the police, Everest still has time to make these police report since I am all so threatening?
I would think making a complaint in regards would only further Everest case against former students such as myself ?
Students name was ******* *** who made threats.
**** **** (President)and ******** **** (director) of education) both former Everest employees.
Mrs *****, teacher (former) and a host of many students witnessed this ****** ******* ****** *******, ****** **** * * **** ** and **** and a host of many others which would collaborate the events in detail and the lack of actions taken.
I have their phone numbers and they all where students of Everest at the time.
I am more than sure I had no reported issues as a student while attending Everest as well?
The best one Everest did and can be proven, taking students who where NOT up to the 70% rule of maintaining stund loans and giving them test in private offices?
 Has proof.
I made a statement "I was going to declare war on Everest" and I am doing this as do now, Complaints via all the proper channels such as BBB that's the true meaning behind student conduct.
Since I am so problematic I think Everest needs to provide the logs which may have been kept?
I like Everest to be more specific in regards to threatening language?
Ms ****** , has to be the rudest person ever in a position she holds.
Catch more flies with honey vs vinegar (Rudeness).
It was explained to me, I was going to have to contact Career Services via email or mail?
No emails nor real contacts were provided NONE again how convenient!
I am not allowed to on the campus.
As a former student am I not allowed to use the data systems example doing a 10 key program or searching posted jobs on billboard?
This is why I like a partial refund or to be provided access.
I made calls over 8 months not 2 months
I asked perpetually for a list of employers who hire students from Everest?
Still never received this information which angers, what's the secret?
 
Student conduct is a convenient pause to use to be a rid of the issue called **** ******** and I am sure a host of other former Grads.
1. At the time of enrollment, the Student completed enrollment documents including a Master Promissory Note (“MPN”). The MPN specifically states that the Student accepted funding and the responsibility for re-payment.The Student was fully aware of the financial arrangements he agreed to regarding tuition funding.
79 entries in the Student’s file from the Career Services department from his date of graduation until present which notate actions involving employment-related activities (Make the entries available)
How am I supposed to utilize career services properly and effectively?
I feel its discrimination because I am complaining and attend to make this public for future students.
2. I was never provided a list of email contacts?
I was sent a copy of my enrollment agreement which other employees had to get permission to send? (laughing) why?
I am sure recent Corinthian practices in other states may have something to do with this?
3. The dispute was initially over several phone calls which where never returned in regards to A LIST OF EMPLOYERS and obtaining Enrollment agreement only took 2 months.
They don't return calls nor are they available, how many meetings can Everest employees be in maybe Everest/ Corinthian needs to hire more employees to provide the quality needed for the students food for thought Everest is a Profit school .
4. What I like is Everest to make arrangements with a real school in my area to provide Career service or refund to cost of the Career service which is reasonable.
5. Everest provides hands-on education to help you prepare for a new career?
Everest makes many cute statements to engage in peoples hopes in rewarding opportunities and gainful employment hopes.
6. I like Everest to provide a list of employers who want to hire grads to the BBB since I am not allowed to see it ?
BBB San Diego has been very helpful and Corinthian College seems have many contacts via complaints and always wants to be all so helpful PRACICE WHAT IS BEING PREACHED.
In light of our response the School asks that the BBB find in favor and close the complaint. We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.
Thank you BBB
Truly
**** * ******** 

9/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misleading the student: School advises to get a job. Got a job and switched to night classes. School withdrew me anyways. School never advised unpon registration that our certifications would not be given until graduation. The will not accept me back into the day classes nor will they give me my certifications for which i have passed the exams for. I have 2 months left and they are denying me what is owed to me though they have already been paid for it.

Desired Settlement: Lawsuit for false advertising or school shut down. The are taking federal funds and lying to the students at intake. The dean **** ****** is rude and not helpful. She is the dean.

Business Response: Better Business Bureau

San Diego and Imperial Counties, CA

RE: ******* ********, Case #: ********

We received the complaint referenced above from ******* ******** (“Complainant”). Everest 
University, Tampa (the “School”) thanks the Better Business Bureau (the “BBB”) for this 
opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily 
demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, 
Complainant alleges the School caused her to be withdrawn and should be reponsible for her 
tuition. The School is pleased to provide the BBB with additional information that it believes 
will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the 
appropriateness of the School’s response. Complainant began the Heating, Ventilation and Air 
Conditioning (“HVAC”) diploma program on September 17, 2013 and her last day of attendance 
was July 29, 2014.

The following information addresses Complainant’s concerns:

1. Complainant claims she was advised by the School “to get a job,” therefore, she “got a 
job and switched to night classes” which resulted in the School withdrawing her. 

The School does not encourage students to begin looking for work in their field of study until
students are in their last module of their program. The School advises students in the HVAC 
program to wait until their last module of their program to begin their employment search so that
students are provided with the skills and knowledge that will enable them to successfully 
specialize in heating and air condition service and repair. Complainant chose to seek 
employment on her own prior to her program completion. As a result of her employment, 
Complainant asked to be switched to evening class schedule, which the School accommodated. 
While she was enrolled in the evening program, she only attended 3 days out of the 13 days 
before she was dismissed for violating the attendance policy. The School made numerous 
attempts to contact Complainant to advise her that she was in jeopardy of violating the 
attendance policy and being withdrawn from the program. Complainant did not return any of the 
School’s calls until after she had been withdrawn. 

Complainant statement that the School “will not accept” her “back into the day classes” is not 
valid. On August 8, 20104, Complainant was advised that she can return to the School and if she 
wished to re-enter, she would need to go through the re-entry process. Complainant stated she
was not going to seek re-entry and she just wanted her OSHA and EPA cards. 

2. Complainant alleges the “School never advised upon registration that” her “certifications 
would not be given until graduation.” 
Students in the HVAC program take two certification exams, OSHA and EPA. These exams are 
administered in the last 3 modules of their program. Students are made aware that the cards for 
these exams will be given to them during the last week of their program. The School found that if given to the students earlier, students feel they are prepared enough to seek work in their field 
and often fail to complete their program in full. Despite the certifications, students still have too 
much core content to learn to be competitive in the field. Therefore, the decision was made to 
give the cards to students at their program completion. Complainant was fully aware of this 
policy. 

At this time, the School respectfully denies Complainant’s request for a refund of tuition. 
During the financial aid process, Complainant would have signed her loan documents including a 
Master Promissory Note (“MPN”). The MPN specifically states Complainant agreed to accept 
the funding and the responsibility for re-payment. Complainant would have been fully aware of 
the financial arrangements she agreed to regarding tuition funding. She would have read and 
signed a binding contract with her lenders and would be legally responsible for her own 
educational expenses incurred during the period of enrollment. Complainant enrolled into the 
program, completed financial arrangements and was entitled to all the privileges of attending 
classes, taking examinations, receiving grade reports, and securing course credit. As the School 
fulfilled its portion of the contract by providing the services mentioned above, Complainant 
would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint. 
We again thank the BBB for this opportunity to address Complainant’s concerns and to 
demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not 
hesitate to contact our department at the number below if you wish to discuss this matter in 
greater detail. 


Sincerely,

Student Services
Office of Compliance
Corinthian Colleges, Inc.
(800) 874-0255, option *

Cc to file: ******* *******

9/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I to enrolled at Everest College Phoenix, Mesa and Online, part of the Corinthian College in November 2007 as the direct result of a local television commercial advertising JOB PLACEMENTS within your field of studies upon graduation, which I received additional paperwork that reinforced the television commercials during my initial meeting with a representative at the school, along with small classrooms and personalized attention. Upon Graduating, in October 2010 (with honors), I worked, for over two years, with the JOB PLACEMENT SERVICES (located on campus), in finding gainful employment. Throughout the more than two years of working with the Everest College job placement division, I began to understand the level of commitment, or lack thereof, regarding finding me gainful employment as one employee of this division informed me they were more concern, and focused on finding employment for the medical and the medical billing students, during one of my visits to the school. Upon learning of the Everest College (Corinthian College) widespread fraudulent misrepresentation, I began to seek legal assistance in my civil actions suit against the school. Unfortunately, Of the lawyers that I have contacted, included the Arizona State Attorney General, ******** * ******, ****** Law Firm, ******** Law Firm, and Maricopa County Public Referral Service (to name a few), continuously refuse to appropriately assist me, the victim, siting several reasons (they accept cases based on individual cases, they do not provide legal advice or assistance to individuals, or their case load is currently overwhelming).

Desired Settlement: With such a widespread, continuous fraudulent misrepresentation of Everest College (Corinthian College), along with many state attorney generals from around the country, and the Consumer Financial Protection Bureau investigating, and seeking punitive damages for the victims, I, as a victim, also am seeking punitive damages.

Business Response:

September *, 201*

BBB of San Diego & Imperial Counties

RE: **** *******   ID #********

We received the complaint referenced above from **** ******* (the “Student”).  Everest College Phoenix (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns. 

The School previously responded to identical allegations from the Student via the Office of the Arizona Attorney General on July 1*, 201*. A brief overview of that response is provided as a response to the complaint received via the BBB.

The Student initially began the Accounting Associate in Applied Science program on November 26, 2007 and after completing two terms and 20 credits, he then transferred into the Bachelor of Science in Business Administration degree program on April 1*, 2008. The Student successfully completed and graduated from the Bachelor of Science degree program on July 13, 2010.

           

The Student’s allegation that he has been “unable to find gainful employment” with and without the support and assistance of the School’s Career Services team is inaccurate. The School lists a confirmed employment placement for the Student as a Financial Consultant with Primerica on June 22, 2011. In fact, the School received an additional communication from the Student on June 22, 2011 in which he stated “Don’t send my anymore leads, I am happy [with] Primerica.”

 

The School is happy to provide additional information regarding Career Services assistance. While the School does provide its graduates with employment search assistance, the School cannot guarantee employment within any specified amount of time.  Due to many conditions outside of the School’s control including, for example, the condition of the local economy, there is no guarantee of placement to students upon entrance or graduation from the institution.  All prospective students interested in enrolling at the School are required to complete a personal interview with an admissions representative. This allows prospective students the opportunity to ask questions relating to the campus, curriculum, and career objectives. Personal interviews also enable the School administrators to determine whether an applicant is acceptable for enrollment into a program of study. The Student completed the tasks needed to enroll in the School, including the completion of admissions paperwork. Through the completion of this paperwork, he acknowledged understanding of, and agreement to comply with, the School’s policies. During this process, the School properly informed the Student regarding Career Services assistance for graduates multiple times in clear, written language prior to his enrollment.

The Student was advised prior to enrollment regarding the Career Services support provided to graduates and that the School does not guarantee employment following graduation. The School is puzzled as to why the Student would allege that he was unable to secure employment since his graduation. As the Student has not been in contact with the School since June 2011, the School would be unaware that the Student was in need of current Career Services assistance. There are no records to indicate the Student has contacted the School at any time since the verification of his employment in June 2011 to request additional Career Services assistance, or to express concerns with services he previously received. However, if the Student has found himself in need of renewed Career Services assistance, he is encouraged to contact the School directly at (602) 9*2-*1*1.

In light of our response the School declines the Student’s request for “punitive damages” and asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact Student Services at the number below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Corinthian Colleges, Inc.

(800) 87*-0255 option *

cc to file:  **** *******

Consumer Response:

To Whom It May Concern:
 
 

Evidently your investigation missed the FACT that the California Attorney General, along with at least 30 other State Attorney Generals have continuously investigated, filed, and won lawsuits against Corinthian College’s business practices of ruining people’s lives. 

 

 

While I did ENROLLED in Primerica School of insurance, which cost an additional $600, a thorough check into this particular matter would reveal I never received a paycheck from Primerica.  More importantly, shortly after this verification, I contacted the one of Everest College Career Service Representative (Jenkie) to seek additional assistance, via email in August 2011, without ever receiving a response back from anyone from Everest College Career Service.  Perhaps the reason the school lacks records indicating my contact after the verification could be result of the School deletion of this contact (after verification).  In addition, this may also be the reason for the school being “puzzled” by these allegation. 

 

I was under the impression that job placement services (career services) set up job interviews for people (at least on the East coast), not just advising them which website to use.  Furthermore, the school’s career services are also noted for directing students and graduates towards jobs that either require 3-5years of work experience, which these students and graduates do not possess, or commission based jobs that require additional schooling. 

 

Finally, I am puzzled myself as to why the school would be allowed to provide job placement services if they cannot guarantee gainful employment for their enrolled students and graduates, while many conditions (outside their control), such as the condition of the local economy was and still is poor. 

Respectfully

**** *******
Consumer Complaint # ********

9/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Business has contacted me twice in recent weeks trying to collect personal information. Has attempted to "confirm" my social security number and birthdate.I have never attended Everest Online, nor signed up for one of their courses. I may have signed up for email newsletters in the past, but in no way gave them permission to access or hold personal identifiable information.These cold-calls and attempts to access personal information - so far unsuccessful - must stop. Thanks in advance for any help or advice you can provide.

Desired Settlement: N/A

Business Response:

September 15, 2014

BBB of San Diego & imperial Counties

RE:  **** ******** Case #********

We received the complaint referenced above from **** ******* (“Complainant”).  Corinthian Colleges, Inc. (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In his complaint, Complainant states the School has contacted him trying to “collect personal information.”  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School respects Complainant’s request that he not receive calls from the School.  In his complaint, he asks that we stop contacting him to confirm his identifying information.  It is not the School’s policy to make “cold calls” or contact a consumer against their expressed desire. Additionally, the School would not request that a student or potential student provide detailed personal information such as a complete social security number except to verify the identity of a caller in accordance with the Family Educational Right to Privacy Act (“FERPA”).  A prospective student must input their contact information onto our website to submit a request electronically or call our Contact Center to receive information.  Upon receipt of this complaint, the School placed Complainant’s cell phone number on a Do Not Call (“DNC”) list and contacted the advertising department and requested removal of Complainant’s phone number from any marketing phone lists.  Please note, however, that there may be a brief crossover period while Complainant’s contact information is removed from our systems.  If Complainant continues to receive contact from any representatives of the School after that crossover period, Complainant may contact Student Services at (800)874-0255 option ** 

We apologize for any inconvenience this has caused Complainant and wish him the best.  We again thank the BBB for this opportunity to resolve Complainant’s complaint and to demonstrate our commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the department if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option 4

cc to file: **** ********

9/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hi, My husband and I were attending Everest for Medical Billing and Coding. My complaint is that when I was not accepted at an extern site, instead of telling me, they told my husband and told him what they were going to do next! Not the biggest deal but I would have liked to be told personally which I never was. That is a breach of confidentiality. Also when applying to the college I found that over half the things I was told about the program was a lie. I was told I would be trained in ICD-10 and receive a book. I never did. Also lots of flaws in the software, which made it very hard to complete assignments on time. It was difficult to get some of the coding right because we enrolled November 2013 and was given 2013 coding books with 2014 so close. There were changes in the coding books that we weren't aware of because we didn't have updated material. Secondly, My husband was placed at an extern site where he only got 11 hrs of training in 2 weeks by a person who graduated Everest a month prior for Medical Administrative Assistant. She was unable to train my husband so he called career services and they continued to tell him to stick it out. So he went in to talk to him and he was told that he wasn't a good fit and had 1 week to find another extern on his own or be dropped from the program! My husband had a chance to get on as an extern at my extern site but career services called my supervisor and started to bad mouth me and my husband to the supervisor who one, started to doubt my capability, and two, ruined the chance for my husband to extern at my site. Now he sits at home with no extern and unable to find one because everywhere he has a chance says they aren't interested, which makes me think that career services is badmouthing him to other sites as well. I called and talk to the President of this Everest campus and he said he doesn't see career services doing such things.

Desired Settlement: My husband has been unable to find an extern site and is very discouraged because of Everest's actions and wishes for a refund on his student loans as he wishes not to do the program anymore. I, myself would like to see them take disciplinary actions against career services and the admissions. In fact I believe Everest should be shut down for overcharging students for courses that don't really teach you much and it would save people a whole lot of grief. We are not the only students to have problems. I know a lot of people who have graduated Everest and cant get a job in the field they went to school for.

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ******* ***** *******, Case #: ********

We received the complaint referenced above from ******* ***** ******* (“Complainant”).  Everest University, Vancouver (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant alleges that the School ruined the chance for her husband for being placed on an externship site. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response. Complainant began the Medical Insurance Billing and Coding (“MIBC”) diploma program on November 20, 2013 and graduated in the program on August 13, 2013.

The following information addresses Complainant’s concerns:

1.      Complainant states the School is in “breach of confidentiality” because instead of telling her she was “not accepted at an extern site” the School told her husband and “told him what” the School was “going to do next!”

The School follows the federal law that protects the privacy of students’ education records. With the Family Educational Rights and Privacy Act (“FERPA”) in place, the School cannot disclose any student’s information to other parties or individuals without a written permission from the student. It should be noted that the School did not release Complainant’s information to her husband. Complainant and her husband interviewed at the same externship site. The site contacted the School’s Career Services to notify the School that they wanted to accept Complainant’s husband as an extern. Therefore, the School’s Career Services notified Complainant’s husband of his acceptance and arranged for him to start his externship. The School disclosed to Complainant’s husband what we are “going to do next” in order for him to move forward with his externship. The School only shared information that pertained to hesitation, not that of his wife. The School did not violate FERPA as Complainant was not mentioned during this conversation.     

2.      Complainant claims she did not receive the training in ICD-10.

Complainant enrolled in the program in November 2013. At that time, ICD-10 books were not available through the publishers, as ICD-9 was the commonly used version in the industry. However, the class had access to a prototype, the ICD-10 draft book. Complainant’s instructor followed the syllabus provided by the School’s Curriculum Department which included a portion of ICD-10 training using the ICD-10 draft in the classroom. In addition, the instructor taught all the students how to access an ICD-9 website with an ICD-10 conversion. The instructor taught Complainant how to use the conversion, in order to understand how ICD-10 will work once it was implemented throughout offices in the field. The instructor also provided additional training on ICD-10 and students worked on coding using ICD-10 in a small classroom environment.

On March 31, 2014, the Senate passed an ICD-10 delay bill which prohibits adoption of ICD-10 until at least October 2015. American Health Information Management Association (AHIMA) stated that this would cloud employment prospects for students who have learned to code exclusively in ICD-10 programs. Fortunately, the School taught the students how to code using ICD-9, so they can work now, as well as teaching the students the basics of ICD-10 and introduced them to the sites which can provide additional information once ICD-10 is actually implemented in the future.

3.      Complainant states there were “lots of flaws in the software, which made it very hard to complete assignments on time.”

Unfortunately, as with many software programs, occasional flaws can occur in the software. However, students are provided documentation noting those few errors. Complainant’s record shows that she completed all the computer assignments with 100% accuracy throughout her program. It should be noted that all students in the class finished the same assignments on time and/or early, and did not experience any delays in their education due to the software. Complainant did not experience academic issues during her program. However, she was placed on attendance probation in June 2014 because she violated the attendance policy. Complainant missed 88 hours of instruction, which may have contributed to her feeling rushed in order to complete her assignments.

4.      Complainant alleges her “husband had a chance to get on as an extern” at her extern site and further claims that the  Career Services department called her “supervisor and started to bad mouth” her and her husband, therefore, “ruined the chance” for her husband to obtain an externship at Complainant’s site. 

Due to FERPA, the School cannot disclose any information involving Complainant’s husband without written permission from him. However, in an effort to respond to Complainant’s statements, the School will provide information that solely relates to her in regards to her externship. The School and Complainant’s extern site believes it is not preferable to have a husband and wife working at the same site, as it might not provide the best training experience. The School did not sabotage the student’s chance to extern at Complainant’s site and the School would not speak poorly regarding Complainant’s husband. Complainant’s husband was not placed at Complainant’s extern site because the site was unable to host two externs at that time and also did not approve of having a husband and wife at the same site as the optimum training experience. 

In light of our response the School asks that the BBB find in its favor and close the complaint. We thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

 

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, ****** *

9/16/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have a gift certificate for services from Everest College. For the last 3 months I have made calls to the college to set up an appointment. They have not returned my calls. I went to the college, and was told it was a different department and that the college would call me, and they did not call.

Desired Settlement: I either want the services promised or my money returned without delay.

Business Response:

We received the complaint referenced above from ****** ********* (“Complainant”).  Corinthian Colleges, Inc. (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In his complaint, Complainant states that the School would not redeem his gift certificate by refusing to provide him services.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School is committed to providing a quality education and wants all students to be satisfied with their school experience.  In the BBB’s letter, Complainant submitted his allegations on the BBB’s complaint form.  Unfortunately, Complainant did not provide enough identifying information with his complaint and the School is unable to identify or locate his records.  Complainant appears to not be a student at the School and the School is unclear as to what “services” the Complainant is referring to as this is an educational institution.  Complainant states, “for the last 3 months” he has “made calls to the college to set up an appointment.”  Complainant is not enrolled with the School and the School does not know which “college” he is referring to as the School has over 100 campuses.  Complainant also alleges the School has not returned his calls.  Complainant’s statement regarding unanswered attempts to contact the School is difficult to validate, given that the Complainant has not provided either specific dates or location in question, or the phone number he was attempting to contact the School on.  Complainant also does not indicate if there was a specific staff member he was trying to contact that time.  Without additional identifying information, it is impossible to address the Complainant’s concerns.

At this time, the School respectfully denies Complainant’s request for a refund of the gift certificate.  In light of our response the School asks that the BBB find in favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact our department at the number below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option 4

9/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I graduated from Bryman College (now called Everest College) in 2006 and have yet to receive my diploma. I contacted Everest through their website 1 month ago and was told I would be contacted. Today I decided to contact them again to be told different information which included having to take time off of work to go to the actual college to sign a form requesting the diploma I should have already received. I requested the contact information to lodge a complaint because I didnt think it is right that I should have to do more work because they never sent me my diploma ($14,000 later). When I spoke with someone in the student relations department I was talked to as though I had no intelligence and was interupted repeatedly to be told that I shouldnt go through their website. I let the woman I was speaking with know my situation again and was told again that I shouldnt go through their website. The "student relations" department is a joke, they did not want to help me at all or listen to any of the problems I was having. I am just hoping that any future students look up any reviews about Corrinthian Colleges before signing up for their ridiculously priced classes to see the issues they face. This is all after I was promised that they would find me an extern site and had to find my own because the people in the career's department were picking extern sites that had NOTHING to do with what I went to school for.

Desired Settlement: Best case scenario I would like my diploma mailed to me without needing to take anymore of my time to get it.

Business Response:

September 9, 2014

Better Business Bureau of San Diego

RE:  ***** ********- #*******

            We received the complaint referenced above from ****** ******** (the “Student”).  Everest College- Everett (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and provide facts which more accurately reflect the Student’s experiences with the School.  The Student began the Medical Assisting diploma program on November 28, 2005 and graduated from the program on August 22, 2006.  The following information is in response to the Student’s claims:

  1. “I have yet to receive my diploma.”  She claims that she contacted the School “through their website” and was advised that she would have to “take time off work to go to the actual college to sign a form requesting the diploma” she claims that she “should have already received.”
  • The School’s records show that at the time of the Student’s graduation from the School in August 2006, her student account had an unpaid balance of $2,895.43, therefore her diploma could not be released.  Unfortunately, after three years she still had an unpaid balance with the School, which was sold to a collections agency in 2009.  After the balance was sold to collections, her balance with the School was zero, and the diploma was available for release upon request.  However, the Student has never contacted the School to request her diploma since her graduation, and has not been in contact with the School until her recent call on August 18, 2014.  Without having received any contact from the Student since 2007, the School would have no knowledge that she was in need of a copy of her diploma. 
  • The School’s receptionist states that she received a call on August 18, 2014 from the Student, who claimed that she had “requested the diploma multiple times.”  The receptionist asked the Student if she had completed a document request form, and advised her that it would need to be completed before the diploma could be sent.  The Student hung up the phone.  The School’s records revealed that the Student had never contacted the School previously to request her diploma.  The School receptionist states that during the conversation she did not advise the Student that she was required to submit the document request form in person, as the form may be submitted by fax or mail. 
  • Upon receipt of this complaint, the Campus Registrar left a message for the Student regarding her request, and also emailed her a copy of the official document request form.  At this time, neither a response or a completed document request form has been received from the Student.
  1. The Student Helpline “did not want to help” the Student and advised her “not to go through their website.”
  • The Student contacted the School’s Student Helpline on August 18, 2014 and stated that she had “requested a diploma but hadn’t received it.”  When asked to clarify how she had requested the diploma, the Student stated that she had “chatted with someone on a website” and had “waited for a month but didn’t receive it.”  During the conversation it was revealed that the Student had not requested the diploma from her School, but had been using a “chat” function on the School’s corporate website which is only utilized by prospective students to obtain general information regarding the School’s educational programs. The Student was advised that in order to request an official diploma, she was required to complete a document request form and submit it to her campus.  When asked if she had completed the form, the Student stated that she had not.  The representative attempted to assist the Student by offering to connect her with the campus in order to speak with the Campus Registrar.  The Student stated that she had “already spoken to the campus and was told that she had to come in to fill out the form.”  The representative advised the Student that the document request form could be mailed or faxed to the School, and suggested that she may have misunderstood the information provided as the Student was not required to go to the School in person to submit the form.  The Student became angry and refused to speak further with the representative, and hung up the call. 
  • Per the School policy, all transcript and diploma requests must be completed in writing.  Information available on the School’s website: www.cci.edu/contact specifically states that “Everest and WyoTech students may request their school transcripts by simply downloading this form.  After you’ve completed it, mail or fax it back to the campus you attended.”  The information provides a downloadable document request form and a link to the School location page, which provides a listing of campus contact information in order to submit the form. 
  • As of the writing of this response, the School has yet to receive a completed document request form from the Student.  The School is happy to mail the diploma to the Student as soon as she submits the written request to the School.

    In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the Student Services department if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option 4

studentservices@cci.edu

cc to file:  ***** ********

9/16/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In 2011 I signed up to take a medical assistant program at the southfield, mi campus and completed all of my work to get into the program a day before orientation and after up front giving them my time I could start class I was told the class was no longer available so I went into the dental assistant program reluctantly accepted that program so that I could say I was in school. During the course of the classes there was always some sort of issue with my financial aid after sometime that was fixed and after getting on the deans list a few times and almost completing the course an advisor for getting us externships told us that they had nowhere to send us and if we found a place to let them know and they could put it on their list for other students which I found strange since this is what the school is for finding us placement when were near the end of our program, so I left discouraged. All of a sudden I begin getting calls about me owing all of this money for something I never got in the end which was an externship and possible job. I got these calls daily and a few times a for awhile. Now I get 4 or 5pages from student loans with these exuberant amounts I need to payback anywhere from $12-$451 a month and that is for all the pages and even when I was in community college I wasn't paying over $50 a month. Of course I am unable to pay anything, because I have to survive and wasn't even in the program that long, so in turn I keep putting my loans in forbearance which leads to interest and more for me to payback later. I don't understand how a school that promises so much to you in the beginning cost you more in the end. I understand that I agreed to the program which was not my original choice, but once in it I thought it would payoff for me not put me in debt. I truly regret signing up for this school .

Desired Settlement: I believe that financial aid should be reimbursed, because it was their money in the first place and that if I am going to be charged for something that it should be for the time I was there not the whole course that due to their lack of keeping up their end of the agreement. Or that any debt owed to them should be cleared my student loans.

Business Response:

September 9, 2014

BBB of San Diego & Imperial Counties

RE: ****** *******-  ID #********

We received the complaint referenced above from ****** ******* (the “Student”).  Everest Institute Southfield (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and provide facts which more accurately reflect the Student’s experiences with the School.  

The Student began the Dental Assistant diploma program on February 14, 2011 and withdrew from the program with a last day of attendance of May 19, 2011.  The following information is in response to the Student’s claims:

1.      The Student originally enrolled in the Medical Assistant program but switched to the Dental Assisting program.

Records confirm that the Student did change programs prior to beginning any educational courses. However, the Student completed an Enrollment Agreement on January 20, 2011 for the Medical Administrative Assistant program, not the Medical Assistant program as she claims. Prior to beginning her coursework, her enrollment was cancelled and she completed new enrollment paperwork on February 11, 2011 for the Dental Assisting program. She successfully began courses in the Dental Assisting program on February 14, 2011, three days after signing the required paperwork for the Dental Assisting program. As the Student had three days in which to review her paperwork and ask questions, the School is unclear why the Student suggests that her program change is problematic.

Additionally, per the Student’s communication to the BBB, she states that she “reluctantly accepted” admission into the Dental Assisting program so that she could
“say she was in school.” As the Student’s motives to pursue higher education appear to be more about her status as a student as opposed to pursuing a particular career field or educational program, the School is perplexed why the Student suggests that the program change is problematic.  The Student was fully in control of her decision to choose whether or not to pursue an education, therefore her claim regarding her “reluctance” has no merit.

2.      The Student requests that she should be charged for the time she “was there, not the whole course.”

The Student attended the Dental Assisting program from February 14, 2011 until May 19, 2011 and successfully completed three modules out of the required eight modules. She began a forth module on May 16, 2011 and withdrew on May 19, 2011. Based on the Student’s dates of attendance she was appropriately charged. In accordance with the Student’s Enrollment Agreement, she was initially charged $15,293.00 for the entirety of her program and $872.61 in book fees. After processing her withdrawal from the program, her tuition was adjusted and she was credited $9,314.97 based on her dates of attendance. Based on this adjustment $3,361.36 was returned to Genesis Lending. Her total charges, including the adjusted tuition charges of $5,978.03 for the portion of the program she completed, and her book fees are $6,850.64.

After a careful review of the Student’s account, the School has verified that the Student’s charges are accurate. The School would like to point out that the Student does not have any outstanding financial obligations owed to the School; however she may still have an outstanding balance with her lenders. The Student is encouraged to contact her lenders directly to discuss her repayment options.

In light of our response the School declines the Student’s request to “clear” her loans and reiterates that she was appropriately charged for the courses in which she participated. During her enrollment, the Student willingly applied for and accepted loans to help fund her education.  She contractually agreed to be legally responsible for the tuition costs associated with her education.  Therefore, the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact Student Services at the number below if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Corinthian Colleges, Inc.

(800) 874-0255 option 4

cc to file:  ****** *******

9/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been being harassed by Everest University, having received 11 phone calls in the past 36 hours. After ignoring majority of these calls, when I do answer, I hear a machine telling me to hold. This is excessive and beyond what I feel is a reasonable amount of calls to my cell phone - eight of these calls having occurred while I am at the office. I am not interested in whatever they are soliciting, and I had hoped they would have realized this after ten calls.

Desired Settlement: I wish they would not harass every person who somehow winds up on their call list, but realistically, I'd simply appreciate them to stop trying to contact me.

Business Response:

We received the complaint referenced above from ****** ******* (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant asks that we stop contacting her regarding enrollment opportunities at the School.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School respects Complainant’s request that she not receive calls from the School.  In her complaint, she asks that we stop contacting her cell phone regarding enrollment opportunities.  It is not the School’s policy to make “cold calls” or contact a consumer against their expressed desire.  A prospective student must input their contact information onto our website to submit a request electronically or call our Contact Center to receive information.  While we are unable to track who specifically input Complainant’s information, either Complainant or someone who utilized her information input it with a request to be contacted.  Upon receipt of this complaint, the School placed Complainant’s cell phone number on a Do Not Call (DNC) list and contacted the advertising department and requested removal of Complainant’s phone number from any marketing phone lists.  Please note, however, that there may be a brief crossover period while Complainant’s contact information is removed from our systems.  If Complainant continues to receive contact from any representatives of the School after that crossover period, Complainant may contact Student Services at (800)874-0255 option ** 

We apologize for any inconvenience this has caused Complainant and wish her the best.  We again thank the BBB for this opportunity to resolve Complainant’s complaint and to demonstrate our commitment to the BBB’s principles and purposes.  Please do not hesitate to contact the department if you wish to discuss this matter in greater detail.

Sincerely,

Student Services

Office of Compliance

Corinthian Colleges, Inc.

(800) 874-0255, option *

9/5/2014 Delivery Issues
9/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been fighting with Everest for awhile now, The person who enrolled me into the school told me that I was getting grants for the past 4 years I have been getting charged crazy amounts for attending the school which I only attended for one semester because I found out that you couldn't transfer credits nor do they even count in NY so now I have student loans that are $4,000. I have every email they ever sent me including my FASFA paper work I just don't understand how they get away with doing this to so many people.

Desired Settlement: DesiredSettlementID: Refund I would be grateful if Everest had to give the money back and the interest to the company they took the loan from. I don't want money I just want the student loans gone and to stop being harassed for money I don't have to give to them!

Business Response:

We received the complaint referenced above from ****** ******(“Complainant”).  Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School has exessively assesed tuition.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant begins by stating, “I have been getting charged crazy amounts for attending the school which I only attended for one semester….”  To elaborate, Complainant enrolled with the School in the 2011 winter term, which started on January 18, 2011.  Prior to receiving access to her online classes, Complainant was required to review and sign an Enrollment Agreement.  This document, in addition to containing personal and program academic program information, states the tuition rate for a given student’s program of study.  On Complainant’s Enrollment Agreement the tuition rate is clearly stated as $404 per credit hour.  The School would like to emphasize that Complainant reviewed and signed this document on January 19, 2011.  During the 2011 winter term, Complainant was enrolled in 12 credit hours and appropriately charged $4,848.00.  Complainant did continue on into the 2011 spring academic term, but stopped attending after 27 days.  Although Complainant was initially charged another $4,848 in tuition for 12 credit hours scheduled in the spring term, that amount was later reduced to $1,558.15, as she only attended 32.5% of the term.  So while Complainant may feel that she was “charged crazy amounts”, she was never charged anything beyond what she agreed to in writing.

Complainant also states that she withdrew from her enrollment because “… I found out that you couldn’t transfer credits nor do they even count in NY….”  To refer again to Complainant’s Enrollment Agreement, page three, item seven nine expressly states, “The School does not guarantee the transferability of credits to any school, university or institution.  Prior to enrolling with The School, the student should contact a receiving institution regarding transfer of credit from The School.”  While it is certainly not the intention of the School to part on such terms with one of its students, the School can find nothing to substantiate Complainant’s claims or to suggest that it has not acted in good faith.  As such, the School considers this matter closed.

The School takes the Complainant’s concerns very seriously and will Offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

877-439-0003

9/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been enrolled at Everest since February. I have always had my funds available either before the semester begins or shortly after. I started my second semester for the summer semester on July 14. I noticed my subsidized and unsubsidized loans in my account but not my pell grant. So I called the university to inquire about my pell grant. I was told that they were in the process of being approved which wasn't true because my pell grants had already been approved. Then I was told that the department of education hadn't sent the funding to the school yet. So I called the department of education and was told the information the school was giving me was in correct and in fact the school financial aid handled all that.So I called the school again and when the financial aid department got on the line after a extremely long wait the lady was rude and told me I needed to go on line and track my loans because she couldn't give me the information I was seeking. I asked her was she being rude and she said no but she was. So I thanked her and let her know I would be filing a complaint against her with BBB. I again called back and was informed the department of ed was giving me misleading information due to the fact that they don't like to talk to students. I was told the department of ed had my pell grant on a three week hold. So I called again after the three week hold period to be informed that a note had been placed on my account stating a pell overpayment. I informed the person on the phone that I could clearly see the clearance letter from the department of ed stating that I had paid my overpayment in full. and that the school had the letter since the beginning of me starting. I was then informed the letter had been archived and she would submit it for review which would take 2 days. I expressed to the lady I felt I was getting the run around since the school was due to cut me a stipend. I have had no problems with my pell posting to my account until now.

Desired Settlement: I would like them to post my pell so I can receive my stipend so I can provide for my family and complete my work stress free. I also would like them to stop acting like they don't know the answer to my questions when clearly they do.

Business Response:

We received the complaint referenced above from ****** ******** (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School has not posted her summer Pell grant. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant’s Pell issue is associated with it being requested from a different award year than her Stafford Loans.  Her Stafford loans were requested out of the 2013-2014 award year, for which the applicable FAFSA was not flagged for overpayment.  However, Complainant’s 2014 summer Pell grant was being requested out of the 2014-2015 award year, which was flagged.  Additionally, Complainant was dropped from her enrollment due to an attendance violation before the overpayment could be cleared, meaning that she is ineligible to receive Pell funds for the 2014 summer term.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

877-439-0003

9/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was an online student at Everest University in which I had requested by phone and fax request to discontinue classes due to a personal illness with my child. I knew I could not dedicate the time for the classes due to this matter. Due to this I was not able to successfully complete the classes during the fall term. After this happened I contacted the school in at least a 3 week to 4 month advance notice and requested not to be enrolled for the Spring term. Per the school my request was not processed and I was forced to take classes that I knew I was not able to commit to at the time. Because of the lack of processing on the schools end I have been dropped from the school and now have a low GPA in which prior to all of this happening my GPA was past a 3.0. I have made several attempts in trying to speak with representatives at the school in which I have not been successful. There is a standard number for students to call and it is not helpful. A person can call several times throughout the day and will receive a voice recording stating a wait time of 20 minutes or more to speak with someone. I am also unhappy with how I was mislead by this school when I first applied. I was told that I would not have to take out loan and found that to be untrue. I will not recommend this school to anyone due to the issues that I've had and also find out that it is not accredited in which I also found out later. I hope that I can receive some resolution into this matter so that I can enroll into an accredited school to complete my degree. Thank you!

Desired Settlement: My desired outcome is to have the unsuccessful classes from the current Fall and Spring removed from my transcript and a original and copy is provided to me for my records. I'm also requesting that if any balance that may be due be removed due to the lack of customer service processing on the schools end. I feel that I should not be responsible for anything due to the inability of the school to properly process request adequately, timely or at all.

Business Response:

We received the complaint referenced above from ******* ********* (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School refused to process her withdrawal request. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant begins by stating “I contacted the school in at least a 3 week to 4 month advance notice and requested not to be enrolled for the Spring term.”  The 2014 spring academic term commenced on April 14, 2014, and according to the School’s communications records no notification was provided until July 7, 2014, which was one day after the term ended.  Additionally, if Complainant believed that she had actually requested to withdraw prior to April 14, 2014 it is inexplicable what would have compelled her to log into classes and complete assignments in courses in which she was no longer enrolled.  However, according to academic records she did just that.  Between April 14 and June 26 Complainant completed a total of 22 discussion postings, 10 quizzes, and four homework assignments in her three classes.  The School has determined, based on communication records and academic activity, Complainant’s alleged withdrawal timeframe is erroneous unfounded.  As such, the School considers her grades valid and considers this matter closed.

The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

877-439-0003

9/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I enrolled in Everest online classes a few years ago. My advisor told me everything was ok the first semester. The second semester came and I had to refill out some papers. She then told me I was good to go. In the middle of the second semester, all of the sudden I was blocked from being able to log on and take my courses. I contacted my advisor to find out why. She tells me that I owed money to Niagara County Community College and could no longer continue with my courses. I was not aware of me still owing money to NCC since I had not received anything. I was not advised of this issue until after the grace period to drop the courses. If there was something wrong, I feel as though it should have been brought to my attention before I even enrolled. IO feel that this was a way of them scamming me, so they can collect the money from the student loan company, Sallie Mae. Which now I am obligated to pay for something that I didn't get anything out of. Product_Or_Service: College Courses

Desired Settlement: DesiredSettlementID: Refund I feel this college was dishonest and used me. I feel that I should not be responsible for their negligence

Business Response:

We received the complaint referenced above from ******** ******* (“Complainant”).  Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School inappropriately withdrew her from enrollment.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant’s recount of her enrollment with the School is pervasively inaccurate and the School would like to take this opportunity to provide an accurate description.  Complainant enrolled in the Business Administration associate program with the School during the 2009 fall mini-term, which began on November 23, 2009.Complainant completed her entire academic year, which consisted of the 2009 fall mini-term, 2010 winter term, and 2010 spring term with no funding issues.  All eligible federal student aid disbursed and posted to Complainant’s account timely and accurately. It should be noted that due to Complainant’s income she reported on her Free Application for Federal Student Aid (FAFSA), the amount of aid for which she qualified covered all but $360.17 of her first academic year tuition charges.  The School can find no record of an issue with Niagara County Community College.

Complainant’s second academic year began with the 2010 summer term, which commenced on July 12, 2010.  Prior to the beginning of the term Complainant was scheduled for two classes, Composition I and Principles of Accounting.  These two classes would have established Complainant at half-time enrollment status, which is required to establish Stafford loan eligibility.  Unfortunately, Complainant only participated in the Principles of Accounting course during the preliminary mandatory participation period and once the period expired, Complainant’s enrollment status fell to less than half time, meaning she was ineligible for federal student aid.  Subsequently, Complainant failed to participate in Principles of Accounting during a mid-term mandatory participation period.  This failure to meet the School’s participation requirement is what caused her to be withdrawn from her enrollment with the School, not a tuition balance with another academic institution as she alleges.  After reviewing Complainant’s enrollment history, the School can find nothing to corroborate Complainant claims.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

8/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In 2012 I graduated from Everest College in Ontario Metro with a Associates Degree in Paralegal Studies. When i signed up i was told i was obtaining a degree and certification to be a paralegal. When it came closer to graduating i asked the dean "** ********" about my certification and he said that i dont need it. It has been 2 years since i obtained my degree and have not been able to find a job i graduated with almost a 4.0. I worked hard thinking i was getting a degree that will give me a career to provide for my family. I was a single mom and was not working. Now im in debt from the school and told from employers that my degree is not valid as a paralegal with out the proper certification. I was misled when i signed up for the program. When i approached the dean regarding tis issue he yelled at me cursed at me and told me to get out of his office. I went through so much with this place and have gotten nowhere. I am now a student at University of LAVerne and have been told the same thing regarding my paralegal degree which is no good. Also i investigated further into the dean and professors regarding this and have found many of them did not have the degrees and background they said they did have. Please help me i am a mother of 2 children trying to make a living and cant due to this. Employers have literally told me they will not hire me because of the imprpoper training that i have obtained from a school that has done fraud to students.

Desired Settlement: I am requesting that i recieve some kind of reimbursement for all the stress and money i have in debt for being lied to misled and for completing fraud. My student loans are so high because of this

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ***** *****, Case #: ********

We received the complaint referenced above from ***** ***** (“Complainant”).  Everest College, Ontraio Metro (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, the Complainant alleges that the School misled her about her degree.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The following information ad**esses Complainant’s concerns:

  1. Complainant claims that the School “misled” her when she “signed up for the program” because her “degree is not valid as a paralegal with out [sic] the proper certification.”

Complainant enrolled into the Paralegal Associate of Science degree program at the School and started her coursework on April 12, 2010.  Regulations to become a paralegal in the state of California are controlled by the State of California Business and Professions Code.  The California Law section 6450-6456 states, ‘Paralegal’ means a person who holds himself or herself out to be a paralegal, who is qualified by education, training, or work experience…’  It also ad**esses a paralegal shall possess at least one of the following, “a certificate of completion of a paralegal program at, or a degree from, a postsecondary institution that requires the successful completion of a minimum of 24 semester, or equivalent, units in law-related courses and that has been accredited by a national or regional accrediting organization or approved by the Bureau for Private Postsecondary and Vocational Education (“BPPVE”).’ 

The School’s Paralegal degree program is accredited nationally by the Accrediting Council for Independent Colleges and Schools (“ACICS”) and is also approved by the State of California Bureau for Private Postsecondary Education (“BPPE”), formerly known as “BPPVE.”  Therefore, the academic program Complainant’s completed is in full compliance with section 6450 of the State of California Business and Professions Code.  The School did not mislead the Complainant and her degree she earned meets the requirements as well as prepared her to become a paralegal. Complainant signed her Enrollment Agreement Addendum and Disclosures stating she understood the credential she enrolled in and the School’s catalog outlines the type of graduation confirmation she will receive.  No employee of the School has stated she will receive a confirmation of graduation different from that described in the School’s catalog.

The Paralegal program is in full compliance with regulatory agencies and state law and no supplemental certification is required for a degree program.  Upon graduation, Complainant sought employment and the School assisted her with her job search and placement assistant.  The School’s Career Service representatives sent Complainant’s resume to many different potential employment opportunities.  As a result, the School helped Complainant secure at least three interviews with different employers.  Unfortunately, these interviews have not yielded the result of employment for Complainant, not because Complainant’s “degree is not valid with out proper certification,” but because other graduates from the School were selected to be hired for the positions instead.  Out of the three positions Complainant interviewed for, two places selected and hired other graduates from the School’s Paralegal degree program.  The School is confused with Complainant’s statement that employers will not hire her without “proper certification” and cannot decipher what Complainant is referring to when she mentions “proper certification.”  Many employers have hired graduates from the School’s Paralegal degree program.  Per the ACICS 2013 Campus Accountability Report, there were 39 graduates from the Paralegal Academic Associates degree program and 74% were placed.  

2.      Complainant states she “have gotten nowhere” and that she is “now a student at University of LAVerne [sic] and have been told the same thing” about her “paralegal degree which is no good.”

The School’s Career Service representative assisted Complainant with her job search and sent Complainant’s resume to different employers and emailed her different job leads for Paralegal opportunities.  The School was active in Complainant’s job search even though Complainant rarely responded back to the Career Service representative.  Complainant’s statement that she has gotten nowhere was partially the result of Complainant continuing her education at University of La Verne and her education became her main priority.  Complainant was not actively seeking for a job because of schedule limitations due to her school schedule. 

Complainant’s statement regarding University of La Verne advising her that her “paralegal degree is no good” is unclear.  The School assumes Complainant is referring to the transferability of her credits she earned at the School.  The School’s approach to credit transfer is student focused and emphasizes transparency via disclosure.  Because there is no nationwide system for the transfer of credit, the receiving institution typically has the power to decide which credits to accept and which to reject.  Therefore, there is no guarantee that credits will be transferred.  This information was openly disclosed to Complainant at least three times before the commencement of class work in the Enrollment Agreement, Student Disclosure Form, and in the School Catalog.  Each of these clearly worded documents states we cannot guarantee the transfer of credit and that prospective students should contact the anticipated receiving institution prior to enrolling.  Complainant's signature on the Enrollment Agreement acknowledges and confirms her understanding of the transferability of credit disclosure.  Each of these documents expressly states that the School cannot guarantee the transfer of credit to a college, university or institution.  Any decision on transferability of credits is the decision of the receiving institution.  As demonstrated the School did not mislead the Complainant in regards to the transferability of units and degrees earned at the School, but provided clear written guidance regarding policies for transferability.

3.      Complainant alleges she “investigated further into the dean and professors” and “found many of them did not have the degrees and background they said they did have.”

Complainant does not provide any basis for her claim or explanation as to why she has determined this.  The School’s Academic Dean, *** *******, holds two Master’s degrees and the former Academic Dean, *** ************ holds one Master’s degree.  The School’s instructors and professors are well qualified and knowledgeable in the subjects they teach.  The School selects instructors with professional experience in the vocations they teach, relevant educational credentials, and the ability to motivate and develop students to their greatest potential.  Hiring guidelines are set by the School’s accreditors, and the School maintains compliance by hiring instructors that meet or exceed these guidelines.  The School’s faculty teaching in the Paralegal degree program each earned a Juris Doctorate degree.  They have the academic knowledge and skills to teach.  The School also provides regular In-Service training and workshop opportunities for instructional staff.  The School ensures that the quality of instruction is closely observed by the administration on a regular basis.  Complainant’s statement that the dean and professors do not have the appropriate qualifications is not valid. 

At this time, the School respectfully denies Complainant’s request for a refund of tuition.  During the financial aid process, Complainant would have signed her loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states Complainant agreed to accept the funding and the responsibility for re-payment.  Complainant would have been fully aware of the financial arrangements she agreed to regarding tuition funding.  She would have read and signed a binding contract with her lenders and would be legally responsible for her own educational expenses incurred during the period of enrollment.  Complainant allegedly enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, and securing course credit.  As the School fulfilled its portion of the contract by providing the services mentioned above, Complainant would still be held responsible regarding payments on her loans.

In light of our response the School asks that the BBB find in its favor and close the complaint.  The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to ad**ess Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

******* ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101

8/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Obviously entering into college is an expensive long term ordeal. When I started on the journey and contact Everest University they were attentive and responsive to getting me started. The price seemed fair and having gone to one of their land locked schools (this was online this time), but under a different name (Rochester Business Institute), I knew I would like the instruction and be successful. And for the first semester I have been as I should be getting a perfect 4.0 GPA. The only problem is that I had to take out several student loans, as anyone would normally have too, and even then they suddenly didn't seem to cover it all. Which I thought was odd because I was enrolled in a different school and it covered it all... Anyway due to a mis-communication of not one but two different staff members within different departments, they quoted me the wrong price. It was luck that it was in my favor at the moment but the new financial aid officer I got said it would be corrected and I would owe way more out of my own pocket. At this point I spent hours with them over the phone already and was upset and asked what would happen if I reported that not just one, but two people misquoted me. Wasn't sounding like a simple honest mistake when more than two did it and I was just about complete with the process. So... They did go higher up and it was agreed that due to their mistake they would wave this amount. GREAT! Well except I am done with the semester and to get my employers reimbursement I need them to remove the remaining balance from a receipt and supply me with my grades so I can sign up for the next terms reimbursement with the employer while getting last terms issued. I started communicating that process to Everest months ago (in early May) and was told not to worry it would be done. Unfortunately they feel that there only needs to be one week grace between semesters and before starting my first class I need to supply my employer with information. It is now Thursday and grades haven't been posted nor has the balance been reduced as promised. I need this and I have contacted all of the following on my issues: the Dean, my Program Director, my student adviser, student services, and financial aid, and for most of them I have reached out at least twice within the last two weeks and even more times prior to that. The one time I did speak to someone in Student Services he told me they (the staff) were told their priority was to get the students not attending classes to attend so that they were not forced to drop them per the governments new standards and try to put the rest of us off. So me, the 4.0 student doing her job isn't getting what she needs because the money from the students, likely to fail out anyway, is more important? I mean why not the bill is now between me and Sallie Mae now, other then the minor $800+ they already agreed to remove due to their mistakes.

Desired Settlement: I would like multiple things... First they need to get me my needed records in the next 24 hours. By COB Friday 7/11/14 so I get what I need processed timely with work. But since I don't really see that happening I think they need to change some processes too. I think FIRST, they need to establish a happy compromise between the slacking and working students. So we each get equal responsiveness to our concerns. Then, since obviously they can't handle the short one week turn around (and neither can the student, trust me) I think there needs to be a longer break between terms. Maybe two to three weeks. I could see an exception to winter sessions when you give an added week for Christmas, so one week there and only a week or two in January between the semesters. If they can not make good on some of these requests (to be more efficient) I think they need to realize they sold me on a bill of goods they couldn't deliver and they need to provide some kind of compensation since I will need to find a new school to finish the job due to their lack of attentiveness. They are costing me money and to switch schools because I am not happy with their job is going to cost me even more in financial aid issues as well as employer reimbursements.

Business Response:

We received the complaint referenced above from ***** ******* (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School has misquoted her tuition. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

When Complainant enrolled in April 2014, the School had just implemented a discounted pricing structure for new students enrolling in the Accounting and Computer Information Science Associate programs.  Specifically, rather than being charged the traditional $4,000 per part-time academic term, students enrolling in these Associate programs would incur part-time tuition of $3,320 per term.  However, although Complainant enrolled in the Computer Information Science discipline, she enrolled in the Bachelor program which was not subject to the new tuition discount.  This was substantiated by Complainant’s Enrollment Agreement, which expressly stated the tuition charge for part-time enrollment as $4,000, and was reviewed and signed by Complainant on April 14, 2014.  Unfortunately, it would seem that there was some confusion about which programs were eligible for the discounted tuition rate by at least one member of Complainant’s enrollment team, namely her Financial Aid Planner.  As such, Complainant was verbally quoted an incorrect tuition amount, though contrary to she allusion this was no conspiracy or deceptive ploy, but simply an unfortunate training issue that has since been addressed.

The matter was regrettably compounded when another representative in the Student Finance Department sent Complainant a communication which described an approval from the School to assume responsibility for all tuition in excess of her available federal student aid.  Unfortunately the representative in question had no authority to approve such a measure, and no members of the School’s senior leadership team have any record of this resolution.  Moreover, the School would not agree to such an agreement, as there is definite way to determine if the tuition rate or Complainant’s financial aid eligibility will change in the future.  Since this matter has been investigated the Financial Aid Representative in question has been coached accordingly.

It has already been communicated directly to Complainant that the School, while under no obligation to do so, will assume responsibility for all tuition charges that have been assessed in excess of her federal student aid up to this point.  However, after the 2014 summer academic term concludes on October 5, 2014 it will be Complainant’s responsibility to finance her own tuition.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I first never started the term officially until April 16th (so April 14th seems a bit off, but I could be wrong) as it seems it was just the day prior the Second Financial Officer (**** *.) communicated to me the acceptance of the lesser tuition (so April 15th).  Beside **** *. the Registration Adviser (******* *.) also confirmed over the phone that this was the case, I would get a discount.   She then had me talk to someone who we will call the third Financial Aid Officer (I can’t recall his name, I think it was ******) to sign paperwork.  When I questioned this officer of the tuition not reflected correctly per the verbal agreements he told me that it was ok and to go ahead and sign them, after he paused to go verify what I was saying, as it would be a special discount by the school.  (I was not fazed by the verification as during the entire registration process all the staff I dealt with did this common practice.  They would say, “Hang on, let go confirm that with my director.”)

 

The reason for the discount was because both ******* (the Registration Adviser) and a FIRST Financial Aid Officer (not sure of name) quoted me the associates degree pricing knowing I was going for the BS and I was not going to sign up if it was that expensive and I could not get federal loans to cover it.  This was actually when **** *. got involved and told me that they had misquoted but she would request they reduce the tuition due to the misquote from two other staff members.  

 

When Mr. ****** contacted me initially he said they would fix the first semesters but he required me to find it in writing that something was going to be covered, such as an email.  I was a little concerned at that point, but I save my emails from such important cases.  I further explained to him that being an IT student and having taking computer security in other classes I knew the school had the ability to locate those emails themselves (as it was explained that **** F. was no longer with the school).   He said his way would be faster.  He also stated to me, with chides and laughter, that I should attempt to find an email that explicitly said I was to get this discount every term, then he could work on getting me those terms.  

 

In all honesty when I found the needed email, and within minutes of the phone call between me and Mr. ******, I was happy thinking I was going to get this discount because he would be a man of his word and get the proper signatures because I had this in writing from the Student Aid Officer in question.  Instead he sent me a letter stating the contrary and reminding me that the course catalog states a different price.  Well that was why I questioned what I was being given in the first place but I was lead to believe it was going to be ok.  Further I had subsequent emails stating it would be ok and that the discounts would be given.  It was not until I requested the corrected receipts before the next term began and when not being responded to I contacted the BBB and **** that any attempts to actually resolve this occurred.  

 

In closing, to show Mr. ******'s character, he said the Financial Aid Officer was counseled about allowing this, but in his earlier paragraphs he stated she no longer works for the School, as he told me over the phone. 

 

I still feel the resolution to this should be that I receive my BS degree at the discounted price quoted as I was very much misled by multiple staff.   Or at the very least all loans and subsequent interest should be paid by the school as we part our ways. 

 

Emails should be attached.


Regards,

***** ******* 




Business Response:

We received the rebuttal from ***** ******* (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns and hopes this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

Complainant begins her rebuttal by recapping information provided in her previous complaint, as well as the addition of recollections of conversations with individuals who again have no authority to approve the a tuition discount, moreover whose name she is able to recall in one instance.

Complainant goes on to recap more information previously disclosed to the BBB before mentioning that she was informed in a prior response from the School that the “course catalog states a different price.”  While that may be true that the catalog states a different price, she was actually told “… the correct part-time tuition charge for your current program is $4,000 per term, which is expressly stated in your Enrollment Agreement.”  The Enrollment Agreement is not synonymous with the course catalog.  It is an enrollment contract which spells out the academic and financial responsibilities of a prospective student.  Moreover, a prospective student must agree to the terms of the Enrollment Agreement via signature, which Complainant did on April 14, 2014.

Complainant continues her rebuttal with an exercise in semantics by stating, “In closing, to show Mr. ******’s character, he said the Financial Aid Officer was counseled about allowing this, but in his earlier paragraphs he stated she no longer works for the School, as he told me over the phone.”  The question of whether it was over the phone or in a paragraph notwithstanding, while the Financial Aid Officer no longer works for the School she is still employed with the School’s parent corporation, thus affording the opportunity for counseling.

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

8/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I' am a student at Everest campus in Fort Worth, the fathering school is Corinthian. I began in February and have nothing but a heart ache while attending. In mod B (March thru April ) our teacher was absent do to her mom's health and the school had no sub for her class and we were left to teach our selves, teacher from other class would check on us but no instructor . During mod h ( May thru June ) our teacher was out the entire mod due to her moms health and we were once again left alone for a month with no instructor. The **** did sit in class but no teaching on Claim Gear or Med Track. Our supplies have been low or none at all, books not in stock having to wait for days if not a week.. Class are to big for one on one training that they advertise. When ask for a answer were told to bear with them.. Now 12 schools are closing and 85 being sold. Lying about job placements, grades, false grades.. We were told to use our reviews on our test because of no lectures and they felt sorry for us.. We have no president at our school so I made a complaint with corporate and they sent Mr. ****** from the south campus to talk to me after 2 weeks of calling every other day and leaving messages. He told me he would have a plan and would email me and neither Mr. ****** or Mr. **** has gotten back to me with a plan. And now the schools are closing or being sold.. We shouldn't have to hear our teacher personal business during classes or the ****ip they are talking about other student from previously classes..

Desired Settlement: I wish to stop attending Everest and have my loan paid in full for the 4 and 1/2 months I've attended.. This school charges a very large amount to attend. And not enough instructors..

Business Response: We received the complaint referenced above from ******** **** (“Complainant”). Everest 
University, Fort Worth South (the “School”) thanks the Better Business Bureau (the “BBB”) for 
this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily 
demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, 
Complainant alleges that the School made her teach herself because she was left with no 
instructor for her courses. The School is pleased to provide the BBB with additional information 
that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and 
the appropriateness of the School’s response. 
The following information addresses the Complainant’s concerns:

1. Complainant claims her “teacher was absent” and she “was left alone for a month with no 
instructor.”

Complainant was not left alone and was not forced to learn the course material on her own. The 
School placed a Medical Assistant instructor, Mrs. ******, to substitute for Complainant’s 
Module H course from May 2014 through June 2014. The instructor certifies that she covered 
the course and taught the computer portion of the class. The instructor trained Complainant and 
the rest of the students on MEDTRAK and Claimgear for the first two hours of course while 
another substitute instructor, Mrs. ******, covered the medical lab portion for the last two hours
of the course. Both instructors made sure all Complainants’ core lab procedures and core lab 
skills were taught and the final grades were posted. 
The School worked diligently to insure all grades were put into the grade sheet. As part of 
Complainant’s grades and a way to record her grades, Complainant and instructors must sign off 
a Competency Grade Sheet, which is a checklist documenting Complainant’s grades and what 
was taught in the course. The completion of the Competency Grade Sheet shows Complainant
was taught and received gainful working knowledge of the skills and procedures needed to 
prepare her for positions as medical assistant. The Complainant’s statement that she was “left 
alone for a month with no instructor” does not have any validity since Complainant’s
assignments shows both instructors’ presence in the Modules due to her assignments requiring 
the instructor’s signature. 

2. Complainant claims the School lied “about job placements, grades, false grades.”

There is no evidence to support Complainant’s allegations. The School provides reasonable 
assistance to students, upon graduation, in their search for employment. However, the School 
does not guarantee employment, and no guarantee of employment has been made to the 
Complainant by any employee of the School. This information was opening disclosed to 
Complainant at least three times before the commencement of her classwork in the Enrollment 
Agreement, Student Disclosure Form, and in the School Catalog. Each of these clearly worded
documents states the School cannot guarantee employment and her signature on the Enrollment 
Agreement acknowledges and confirms she understood there is no guarantee of employment.
The School does provide job placement assistance in the form of resume development, interview 
preparation and other job search skills to help students achieve their goal. As Complainant has 
not yet completed her educational program and graduated with her diploma, the School is unable 
to provide services for job placement in her field.

Additionally, the School did not lie about student’s grades or falsify any of the student’s grades. 
The School has a company-wide system that ensures students are given the grades they have 
earned and that those grades are not arbitrarily changed or altered. Only the instructor who 
teaches a class will enter the final grade earned by his or her students into the system. The 
system has the ability to track the identity of any individual who records or changes any grades 
in the system. The School has outside auditors who regularly audit the system to assure the 
School follows strict compliance procedures and that grades are not falsified. As noted earlier, 
Complainant’s instructors made sure all Complainants’ final grades were posted. Complainant’s 
final grade for each course of Module is determined by the average of the tests, homework, class 
participation, special assignments and any other criteria indicated in the grading section of the 
syllabus for the course or module. The School has reviewed her grades and has documentations 
to supports she received the grade she has earned. The School has in no way arbitrarily changed 
or altered Complainant’s grades. 

3. Complainant claims she talked to the School and we have not “gotten back” to her “with 
a plan.” 

Complainant contacted the School’s corporate office (“Corinthian Colleges, Inc.”) and voiced 
her concerns in regards to not having an instructor in her class. The corporate office 
immediately contacted the Regional Vice President and had a Campus President, Mr. Copper
meet with Complainant to discuss her concerns. Complainant shared her concerns and the 
School was able to address her issue by making sure her modules had an instructor. The School
took immediate action and verified the instructor coverage for her program while Complainant’s 
instructor attended to her personal needs. As many of the plans are related to human resources 
and staff scheduling, the plan was not shared in detail with Complainant. The continued
presence of a qualified instructor in the classroom confirms that a plan was in action. There is no 
documentation to suggest that Complainant or any other students had any remaining concerns 
about management of the classroom. 

At this time, the School respectfully denies Complainant’s request for a refund of tuition. 
During the financial aid process, Complainant signed her loan documents including a Master 
Promissory Note (“MPN”). The MPN specifically states that Complainant agreed to accept the 
funding and the responsibility for re-payment. Complainant was fully aware of the financial 
arrangements she agreed to regarding tuition funding. She read and signed a binding contract 
with her lenders and is legally responsible for her own educational expenses incurred during the 
period of enrollment. Complainant enrolled into the program, completed financial arrangements 
and was entitled to all the privileges of attending classes, taking examinations, receiving grade 
reports, and securing course credit. As the School fulfilled its portion of the contract by providing
the services mentioned above, Complainant would still be held responsible regarding 
payments on her loans. 

In light of our response the School asks that the BBB find in its favor and close the complaint.
The School takes Complainant’s concerns very seriously and will offer any additional 
information upon request. We again thank the BBB for this opportunity to address the 
Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles 
and purposes. Please do not hesitate to contact me at the number below if you wish to discuss 
this matter in greater detail. 


Sincerely, 


******* ******
Student Services Specialist
Corinthian Colleges, Inc. 
***** ********

8/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: IN MAY OF 2009, I WAS UNEMPLOYED AND I WENT ONLINE IN AN EFFORT TO FIND SOME SUPPLEMENTARY EDUCATION TO ENHANCE MY JOB SKILLS. I LOOKED AT VARIOUS SCHOOLS, ASKING FOR INFORMATION ABOUT PROGRAMS OFFERED, TUITION RATES AND A SCHEDULE OF CLASSES OFFERED. EVEREST COLLEGE IN HENDERSON, NEVADA WAS JUST ONE OF MANY OF THESE SCHOOLS. DURING THE ONLINE PROCESS, THEY ASKED ME FOR MY SOCIAL SECURITY NUMBER AND CLASSES I WOULD BE INTERESTED IN TAKING. I HAD NO IDEA I WAS ACTUALLY APPLYING FOR ENROLLMENT IN THESE CLASSES LISTED IN THEIR CURRICULUM. THEY EXTENDED AN INVITATION TO ME TO INVESTIGATE THE CAMPUS AND MEET THE TEACHERS BY GOING TO A CLASS AND CHECKING EVERYTHING OUT, SO I DID. AFTER SOME THOUGHT, I DECIDED NOT TO PURSUE ADDITIONAL EDUCATION AND PHONED THEM TO TELL THEM OF MY DECISION. I THOUGHT THE MATTER WAS CLOSED. SEVERAL MONTHS LATER, I BEGAN RECEIVING BILLS IN THE MAIL AND CALLS REQUESTING PAYMENT FROM EVEREST. I EXPLAINED TO THEM THAT I NEVER ENROLLED, NEVER REGISTERED AND NEVER ATTENDED CLASS. THEY INFORMED ME THAT I HAD ENROLLED IN THE SUMMER MINI PROGRAM AT THE END OF MAY, 2009, AND THEY WANTED PAYMENT FOR THAT SEMEMSTER. I AGAIN REITERATED THAT I HAD NOT ATTENDED AND THEY INFORMED ME AT THAT POINT THAT THERE WAS A 7 DAY GRACE PERIOD FROM THE DATE OF ENROLLMENT, WHICH I DIDN'T KNOW ABOUT, BUT MORE TO THE POINT, I HAD NO IDEA I WAS ON THEIR EROLLMENT LIST. I TOLD THEM I HAD CALLED TO INFORM THEM I WASN'T INTERESTED IN ATTENDING EVEREST. I ALSO TOLD THEM I WOULD NOT PAY FOR CLASSES I DIDN'T ATTEND. THEY SUBSEQUENTLY ENTERED A CHARGE-OFF ONTO MY CREDIT REPORT IN 2013. I HAVE A COPY OF MY SCHOOL TRANSCRIPT FROM EVEREST WHICH SHOWS I WITHDREW, NEVER ATTENDED CLASSES, AND THAT MY STATUS WAS "DROP."

Desired Settlement: I WOULD LIKE MY CREDIT REPORT AMENDED AND THE COLLECTION CALLS AND EFFORTS TO STOP. I WANT THE CREDIT BUREAUS TO REMOVE THE CHARGE-OFF AND NCA, THE CREDIT COLLECTION AGENCY, TO BE NOTIFIED THAT THE MATTER HAS BEEN SETTLED.

Business Response:

August 14, 2014


BBB of San Diego & Imperial Counties


RE:  ****** ****** *******- #********

We received the complaint referenced above from ****** ******* (the “Student”).  Everest College Henderson (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. The School is pleased to provide the BBB with information that it believes will be highly relevant to the BBB’s evaluation of the Student’s concerns and the appropriateness of the School’s response.

The School’s records indicate that the Student enrolled into the School’s Business Administration Associate in Science (“AS”) degree program on May 26, 2009 and was dropped with a last date of attendance of June 2, 2009. The following information addresses the Student’s concerns:

  1. The Student claims that he “had no idea” that he was “applying for enrollment.”

    • The School provides very clear documentation regarding enrollment. On May 1, 2009 the Student signed paperwork including a two page Application/Enrollment Agreement detailing his decision to enroll in the Business Administration Associate in Science degree program consisting of 96 credits on May 26, 2009. The Enrollment Agreement details that the courses are scheduled in the evening and run every day Monday through Thursday from 6:00pm until 10:00pm. The Student had 25 days from the date he signed his admissions paperwork until the day he started his courses in which to ask questions or clarify his plans for enrollment.
    • Furthermore, the Student completed financial paperwork, including a Master Promissory Note (“MPN”) with his lender to cover the cost of his educational program. The MPN specifically states that the Student agreed to accept the funding and the responsibility for re-payment.  The Student was fully aware of the financial arrangements he agreed to regarding tuition funding.  He read and signed a binding contract with his lenders and is legally responsible for his own educational expenses incurred during the period of enrollment. Based on the extensive documentation that the Student completed, the School is unclear how the Student alleges that he had “no idea” yet he applied for and participated in courses that were part of an educational program.
    • Despite the Student’s enrollment into an educational program with the School, he did withdraw within the appropriate add/drop timeframe after attending for only five days.

  1. The Student claims that the School has requested payment for the term and entered a “charge-off” onto his credit report.

    • The School’s records show that the Student attended the program from May 26, 2009 until June 2, 2009. After a secondary review of his account ledger it was determined that the appropriate calculations (“drop calculations”) were not completed to adjust the Student’s charges at the time of his withdrawal from the School. The School apologizes for this oversight and in accordance with the Student’s Enrollment Agreement, “if a student withdraws or is expelled by the institution after the start of the training program and before the completion of more than 60 percent of the program, the institution shall refund” the appropriate refunds based on his dates of attendance.
    • As of August 13, 2014 the School has completed the necessary calculations and adjustments to the Student’s account ledger. The School has written off the outstanding account balance successfully adjusting the Student’s account to a zero balance. The School has provided a copy of the Student’s account ledger with this response, confirming the zero balance.

  1. The Student alleges that his transcript from the School shows that he “withdrew” and “never attended classes.”

    • The Student is correct that he “withdrew” from the School and would be classified as a “drop.” However, these terms mean that the Student was in attendance and did attend courses with the School. As stated by the Student in his communication to the BBB, he did attend class to “check everything out” and “investigate the campus.” As previously addressed, the Student completed all of the necessary enrollment and financial paperwork prior to attending the class. The School is perplexed with the Student’s statements that he never attended when all of the documentation clearly outlines his choices and plans to pursue an educational program with the School.
    • While the Student did not earn any educational credits with the School, as he completed paperwork and attended courses, his status is correct as a drop/withdraw from the program.

At this time, the School has resolved the Student’s account and updated the appropriate records to reflect a zero balance with the School. In light of our response the School asks that the BBB find in favor and close the complaint. We again thank the BBB for this opportunity to address the Student’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

****** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext ****

cc to file: ****** *******

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been attending Everest College since 2011 with the hopes of receiving my bachelors degree in applied business management, today July 2,2014 i received a phone call from Corinthian Colleges say that I will have to find another school to attend, because they are not receiving aid from the VA anymore, and that if I wanted to continue to go to school at Everest college I needed to either pay cash or get a loan to pay for the rest of my schooling which is only 4 more classes, I asked them if they would work with me since its my last 4 classes and the lady on the phone basically told me **** no that it is my responsibility, so I asked if I would be able to get my money back or be able to transfer to another school and she said no. I asked why would I not get my money back since the school lied to me about me finding a job, and being able to transfer to another school to get my masters, she said that I paid for the education I received already, I told her that I did not learn anything and that I did not receive and hands on training. I understand that the school is for profit but I think they should be held accountable for all the students that have put so much money into this school only to be told that we are not able to finish.

Desired Settlement: I would like all my money to be refunded back to me so that I am able to go to another school and receive the education I should have received at Everest college. If they are not able to refund my money or provide me with the classes I need to finish for free, then I will be filing a lawsuit with the courts and with the Veterans Affairs so that all students who used there GI bills can receive there money back.

Business Response: August 4, 2014

Better Business Bureau
San Diego & Imperial Counties
RE: ******* ****** *****, Case #: ********

We received the complaint referenced above from ******* ***** (“Complainant”). Everest 
College Ontario Metro (the “School”) thanks the Better Business Bureau (the “BBB”) for this 
opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily 
demonstrates the School’s appreciation of the BBB’s principles and purposes. The School is 
pleased to provide the BBB with additional information that it believes will be highly relevant to 
the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s 
response. 

The following information addresses Complainant’s concerns:

1. Complainant claims the School “lied” to him “about finding a job, and being able to 
transfer to another school.”

The School provides reasonable assistance to students, upon graduation, in their search for 
employment. However, the School does not guarantee employment, and no guarantee of 
employment has been made to the Complainant by any employee of the School. The 
Complainant’s signed his Enrollment Agreement stating he acknowledged and confirmed he 
understood the School will provide reasonable assistance but does not guarantee employment. If 
the Complainant successfully completes his final four courses, he will graduate with his Bachelor 
of Science degree and the Career Services team will work with him to provide assistance with 
career placement. The School offers placement assistance in the form of resume development, 
interview preparation and other job search skills to help students achieve their goal. As 
Complainant has not yet completed his educational program and graduated with his degree, the 
School is unable to provide career assistance in his field.

The School’s approach to credit transfer is student focused and emphasizes transparency via 
disclosure. Because there is no nationwide system for the transfer of credit, the receiving 
institution typically has the power to decide which credits to accept and which to reject. 
Therefore, there is no guarantee that credits will be transferred. This information was openly 
disclosed to Complainant at least three times before the commencement of class work: in the 
Enrollment Agreement, Student Disclosure Form, and in the School Catalog. Each of these 
clearly worded documents states we cannot guarantee the transfer of credit and that prospective 
students should contact the anticipated receiving institution prior to enrolling. Complainant's 
signature on the Enrollment Agreement acknowledges and confirms his understanding of the
transferability of credit disclosure. Each of these documents expressly states that the School
cannot guarantee the transfer of credit to a college, university or institution. Any decision on 
transferability of credits is the decision of the receiving institution. As demonstrated the School 
did not mislead the Complainant in regards to the transferability of units and degrees earned at 
the School, but provided clear written guidance regarding policies for transferability.

2. Complainant alleges the School would not work with him in regards to financing his four 
classes and that the School basically told him “**** no.” 

The School did not make a derogatory or disrespectful statement to Complainant and has offered
assistance to Complainant in his search for assistance in securing financing for his final four 
classes. The School’s staff member from the Finance Office and Department Chair went over
Complainant’s options on how he can cover his tuition. The School is certified by the United 
States Department of Education to disburse Title IV funds to eligible students. The Complainant 
can complete the Free Application for Federal Student Aid (“FAFSA”) to see if he qualifies and
is eligible for any financial aid. In the past, Complainant was eligible for Veteran Benefits from 
the United States Department of Veterans Affairs to help cover the cost of tuition. However, 
Complainant is no longer eligible to utilize the Veteran Benefits at the School due to a change 
within the Department of Veterans Affairs (since it was the VA who decided to stop benefits). 
Complainant signed his Enrollment Agreement stating he understood that financial aid may be 
available, but that there is no guaranteed and that he must qualify in order to be eligible. It is 
unfortunate that Complainant is not able to utilize his Veteran Benefits to cover his remaining 
courses, however Complainant may be eligible for other programs that can provide assistance to
finance his educational costs. 

3. Complainant claims he “did not learn anything” and that he “did not receive any hands on 
training.” 

The Criminal Justice program includes a comprehensive study of the national criminal justice 
system, correctional organizations, and law enforcement agencies. Students learn the nature and 
extent of crime and delinquency and the cause and explanation of criminal behavior. 
Complainant did receive “hands on training” through the School’s Interactive Learning activities. 
Complainant learned from guest lecturers, field trips, demonstrations, and practical exercises to 
augment the classroom learning environment. It is unclear how Complainant “did not learn 
anything” as he participated, attended his courses, and completed all his assignments to receive
grades for the classes he enrolled in. Without additional information on his allegations, the 
School is unable to respond further. The School would like to point out, that at no point prior to 
submission this Complainant to the BBB has Complainant voiced any concerns to the leadership 
at the School, nor has he contacted the Student Helpline as instructed in the School Catalog to 
voice any concerns regarding his education.

At this time, the School respectfully denies Complainant’s request for a refund of tuition. In 
light of our response the School asks that the BBB find in favor and close the complaint. The 
School takes Complainant’s concerns very seriously and will offer any additional information 
upon request. We again thank the BBB for this opportunity to address Complainant’s concerns 
and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do 
not hesitate to contact me at the number below if you wish to discuss this matter in greater detail. 

Sincerely,

******* ******
Student Services Specialist
Corinthian Colleges, Inc. 
(800) 611-2101

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

******* *****

Business Response:

Better Business Bureau

San Diego & Imperial Counties

RE: ******* ****** *****, Case #: ********

We received the rebuttal from ******* ***** (“Complainant”).  Everest College, Ontario Metro (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns.

Complainant has not provided any new allegations in his rebuttal.  The School has previously addressed his concerns, in full, in the original response.  As stated previously, the allegations raised by the Complainant were found to be without merit.  

 

We again thank the BBB for this opportunity to further address the Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

******* ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101

8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I finished my bachelors degree and the university refuses to send me my diploma, then the dropped me out of the masters program because of my native American background. Now I am trying to try to go to another college for my masters program, and this college, EVEREST, is refusing to send me the new college my transcript for any reason at all. they say there is a hold on my account and every time I call this business they call me all sorts of names and hang up on me. they say I cannot have my diploma althought I have paid all monies in full and have taken all required courses. I have a GPA of 3.8 I am seriously confused.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like an official apology. I would like my degree now, since I graduated on July 6, 2014. and I would like my transcript request filled right away. I not sure why this on-line school is acting like this but, I also filed a complaint with the Colorado department of education and the American civil liberties union for decimating for dropping all of my classes and refusing me to get my masters. they the college called me on July 13th and

Business Response:

We received the complaint referenced above from ******* ****** (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In his complaint, Complainant states that the School refused to allow him to enroll in the Criminal Justice Master’s program. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant first alleges “I finished my bachelors [sic] degree and the university refuses to send me my diploma….”  Complainant in fact completed the Criminal Justice Bachelor program on July 6, 2014.  However, the School does not print its own diplomas, but rather contracts with a vendor who specializes in such processes.  However, after an academic term ends the School must still wait for final grades to be posted, for the Registrar’s department to confirm that all program requirements have been fulfilled, and for the Financial Aid department to verify that all tuition is paid in full.  Once all of these steps have been completed, a list of qualifying graduates (which can sometimes number close to 1000) is sent to the vendor to have diplomas processed and shipped.  Typically it takes 10-12 weeks from the last day of class for a graduate to receive his/her diploma.  Additionally, this information was provided to Complainant on several occasions, each time seemingly not to his satisfaction.  The School would like to reiterate that Complainant’s claims are unfounded, and his diploma is being processed.

Complainant goes on to allege “… then they dropped me out of the masters [sic] program because of my native American background.”  The School would first like to clarify why Complainant was unable to matriculate in the Criminal Justice Master’s program.  It should first be explained that the School is comprised of several campuses, being Brandon, Orlando South, and Pompano, each of which is independent of the other campuses and offer specific programs.  Starting in 2011 several states’ legislatures began passing regulations that restricted the campuses in which its residents could enroll.  Colorado was one of these states, and its legislature concluded that its residents would be prohibited from enrolling in the School’s Orlando South campus.  Coincidentally and quite unfortunately, Orlando South is the only campus that offers the Criminal Justice Master’s program.  While under normal circumstances the School would have been more than glad to welcome Complainant to re-enroll, it must abide by all laws and regulations to which its prospective students are subject.

The School also feels it should address the outlandish claim made by Complainant that he was not allowed to enroll due to his race.  Fortunately the School maintains a database of incoming calls and was able to listen to Complainant’s conversation on July 13, 2014.  When he first contacted the School he spoke with an admissions representative with whom he was unfamiliar regarding his inability to log into his online orientation class.  After researching Complainant’s status, the admissions representative was able to confirm that his enrollment had been cancelled, but at the time was unable to determine the reason.  Upon hearing this Complainant became irate, calling the cancellation of his enrollment illegal and demanding an explanation (which is somewhat ironic, as it would have been out of compliance to allow him to remain enrolled).  Unable to provide a proper explanation, the admissions representative placed Complainant on hold, and while on hold he can be heard telling an individual with him that he was not allowed to enroll because of his race.  It is inexplicable why he would make such an absurd claim, and the School was able to observe the moment he fabricated the claim of racial discrimination.

Finally, Complainant claims that the School has refused to issue his official transcript to the academic institution in which he has since enrolled.  School records show that two transcript requests were received on July 14, 2014 for copies to be sent to his home and the University of Cincinnati.  On July 16, 2014 Complainant’s transcripts were mailed.  Not only was there nothing in his enrollment or account history that would have prevented processing the request, there is no record of any member of the School’s staff refusing to accept the request.  It would seem this is yet another unfounded allegation.  Regarding Complainant’s desires settlement, the School would only like to apologize that state legislation beyond its control forced Complainant to attend elsewhere and made him frustrated to the point of filing such a complaint.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.

Sincerely,

Everest University

8/12/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Before I graduated at this college on may 10th 2013, I was promised that with my degree I would be able to be considered for a law office job, or to work in a police station. Anything that has to do with criminal justice. and I have been turned away over 127 times with my degree. I was promised that spending all the money and time I had for 2 years that it would pay off and now Im working not in my field struggling, because I was lied to. I am now thirty thousand dollars in debt and I'm on food stamps. For what? a degree that wont take me anywhere.

Business Response:

July 29, 2014

BBB of San Diego & Imperial Counties

RE:  ******* *****-********* ******- #********

We received the complaint referenced above from ******* *****-********* ****** (the “Student”).  Corinthian Colleges, Inc. (the “Company”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. The School is pleased to provide the BBB with information that it believes will be highly relevant to the BBB’s evaluation of the Student’s concerns and the appropriateness of the School’s response.

Based on the information provided by the Student, the Company is unable to locate any records associated with the Student’s information at any of the Company’s schools. However, the Company will attempt to address the Student’s allegations regarding the “promise” of working “in a law office or a police station” with general policies and information. In order to address the Student’s concerns more completely, she is encouraged to contact the Student Helpline at ###-###-#### option 4 to confirm her information and locate her individual student records.

The Student’s statement that the school “promised” her a job is inaccurate.  While all of the schools managed by the Company provide assistance with employment search, the school cannot guarantee employment.  Due to the many conditions outside of our control, we do not guarantee placement to students upon entrance or graduation from the institution.  All prospective applicants interested in enrolling at the school are required to complete a personal interview with an admissions representative. This allows prospective applicants the opportunity to ask questions relating to the campus, curriculum, and career objectives. Personal interviews also enable the school administrators to determine whether an applicant is acceptable for enrollment into the program. The Student would have completed all of the tasks needed to enroll in the school, including the task to complete admissions paperwork. Through the completion of this paperwork, the Student would have acknowledged her understanding of, and agreed to comply with, the policies of the school. During this process the school informs the Student regarding Career Services assistance for graduates multiple times in clear, written language prior to her enrollment.

During the financial aid process, the Student would have signed loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states that the Student agreed to accept the funding and the responsibility for re-payment.  The Student would have been fully aware of the financial arrangements she agreed to regarding tuition funding.  She would have read and signed a binding contract with her lenders and would be legally responsible for her own educational expenses incurred during the period of enrollment.  The Student allegedly enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office.  As the school fulfilled its portion of the contract by providing the services mentioned above, the Student would  still held responsible regarding re-payment. 

We again thank the BBB for this opportunity to further address Student’s questions and concerns and to demonstrate the Company’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

****** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext****

cc to file: ******* ******

8/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The financial Aid department messed up my audit. I took a private loan. then they are still trying to obtain funds that i am not responsible for. I was contacted by a law firm stating I owe 2500 and a term is 2000. If i owed a previous balance I would not have been able to be re-enrolled in the school. Thy made an error and now they are expecting me to pay two and half years after i graduated and re-enrolled.

Desired Settlement: I want this 2500 balance gone.

Business Response:

We received the complaint referenced above from ****** ***** (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School erroneously assessed a tuition balance. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The School would first like to note that it cannot decipher what Complainant is referring to when she mentioned “The financial Aid department messed up my audit.”  Operating under the assumption that an audit is preformed to sample certain processes within a business entity to determine if it is operating in regulatory compliance, the School cannot determine how that would be relevant here.  To provide some context, Complainant was scheduled to complete her Medical Insurance Billing and Coding Associate program at the end of the 2011 fall academic term.  However, she was unable to pass one of her classes in that term, and accordingly needed to retake it and receive a passing grade.  When Complainant retook the failed class in the 2012 winter term her undergraduate federal student aid had already been exhausted.  When Complainant graduated from the Medical Insurance Billing and Coding Associate program she was with a $2000 tuition balance from the unpaid 2012 winter term.  Six months later, after repeated attempts to receive payment and warnings about delinquency, Complainant’s $2000 balance was sold to a collection agency on October 29, 2012.

Complainant goes on to make the assertion “If I owed a previous balance I would not have been able to be re-enrolled in the school.”  While the School does have a policy that any past due balance must be paid in full as a condition of re-entry, Complainant did not re-enroll until April 14, 2014.  By this point her tuition balance had been sold for quite some time, so she was able to re-enroll without issue.  In reference to her claim that the collection agency, or “law firm,” has been attempting to collect $2500 rather than the previously stated $2000, the School can offer no insight as to why there would be a discrepancy in the amounts, and can only confirm that it sold a $2000 balance on October 29, 2012.

The School can find no evidence to substantiate any “error” as Complainant alleges.  Also, since the balance was derived from a class which was a required part of Complainant’s program of study, the School has determined that the balance was valid and respectfully declines Complainant’s desired settlement.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[The private loan that Everest helped me obtain through genesis lending was supposed to be enough to cover the remaining balance. They don't see the relevance in the financial aid audit? My audit wasn't done until I contacted the school myself about it near the end of the fall term. The complaints about that and how funding was short was all noted in my account records since I spoke to the financial aid director. After revoking my extend ship and not providing me with career services assistance as promise. You would think they would take some responsibility. So no I don't except there response, abuse I was told the gneiss loan would cover the remaining balance. If things had changed it was the financial aids department to stay on top of that being its there job. ]

Regards,

****** *****

Business Response:

We received the rebuttal from ****** ***** (the “Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns and hopes this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

Complainant begins her rebuttal by stating, “The private loan that Everest helped me obtain through genesis lending was supposed to be enough to cover the remaining balance.”  In this regard Complainant is absolutely correct, as her loan through Genesis Lending would have covered all past due and current tuition charges up to her expected graduation date of January 8, 2012.  However, Complainant extended her enrollment and incurred additional tuition charges beyond what was covered through Genesis Lending because she failed to meet her academic obligation by failing Composition II. Complainant also states, “You would think they would take some responsibility.”  The School can find nothing to suggest that it contributed in Complainant’s academic failure.  The School will not assume responsibility for Complainant’s tuition and has confirmed that all tuition charges have been assessed accurately.   Complainant has been unable to provide any relevant information or new concerns in her rebuttal. The School has already addressed Complainant’s concerns in full in its original response, and considers this matter closed.

Complainant also alleges the School of ”… revoking my extend ship [sic] and not providing me with career services assistance as promise [sic].”   The School is an exclusively online academic institution and does not offer externships for any program of study to students.  However, the School does provide job placement assistance.  Communication records show that between Complainant’s graduation date of April 8, 2012 and July 31, 2012, she was contacted 23 times by members of the School’s Career Services department about various topics including resume composition, job leads, interview scheduling, and communications made to potential employers on Complainant’s behalf.  The School made all of these efforts despite Complainant signing a placement waiver on June 12, 2012 due to re-enrolling in college.  The School has been able to find substantial documentation to refute Complainant’s claims, and is confident that it has acted in good faith.

In light of our response the School asks that the BBB find in its favor and close the complaint.  We again thank the BBB for this opportunity to address the Complainant’s questions and concerns, and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the email below if you wish to discuss this matter in greater detail.

Sincerely,                                                                                                                           

****** ******

Student Resolution Specialist - Student Incident Resolution Team

8/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I directed the Student Services representative that I had classes that could be transferred from my previous enrollment in college. I did not hear back from here concerning this matter, nor was there a note made in my file concerning. I also felt pressured to re-enroll after having withdrawn once before. I was then told that the college would most likely keep whatever funds available to me. I was put on long hold time today while trying to resolve the matter. I let a faculty member know that I do suffer from Post Traumatic Stress Disorder however, this issue was also not addressed, nor acknowledged. I emphasized that I could send in the documented proof of disability and the official transcript. I feel I was treated poorly and unjustly by this for profit college. Account_Number: **************

Desired Settlement: DesiredSettlementID: Refund I would like a reimbursement of tuition and cost for enrollment. I would also like a reprisal of monies , as well as a formal apology.

Business Response:

            We received an identical complaint referenced above from ******* ****** (“Complainant”) that was transferred from the BBB Central Florida on July 28, 2014.  Everest College Online (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant claims the School failed to address her concerns regarding transfer credits, disability accommodations, and federal student aid.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and appropriateness of the School’s response.

                In her complaint, Complainant first states, "I directed the Student Services representative that I had classes that could be transferred from my previous enrollment in college."  This statement is somewhat confusing, because the evaluation of official transcripts is completed by the School's Registrar Department, which is the sole determinant of credit transferability.  Additionally, Complainant mentions, "I emphasized that I could send in... the official transcript."  The School has no records of ever receiving official transcripts during Complainant's enrollment from April 15, 2013 through June 24, 2014.  As noted previously, the School has a department designated for evaluating transfer credits and also encourages students to provide transcripts in order to mitigate the costs of attendance.  The School requires all students intending to transfer credit hours to the School should ensure the School has received their official transcripts.  It is the responsibility of the Complainant to make sure the School has received her official transcripts in advance to make time for review.  However, to reiterate the School was never provided any transcripts, official or unofficial.

            Complainant also mentions that she "felt pressured" to re-enroll, and claims to have been told by a School representative "that the college would most likely keep whatever funds available to me."  Complainant's federal student aid was handled in strict compliance with federal regulations.  After reviewing Complainant's tuition account and enrollment history, the School can attest that no federal student aid was retained by the School other than that which was justified by the enrollment of Complainant.

            Finally, Complainant notes, "I let a faculty member know that I do suffer from Post Traumatic Stress Disorder however, this issue was also not addressed, nor acknowledged.  I emphasized that I could send in the documented proof of disability...."  The School has a specialized department which is designated for providing accommodations to disabled students who meet the guidelines of the Americans with Disability Act.  Unfortunately, as with   Complainant's official transcripts, she never actually provided any medical documentation to substantiate her disability claims.  Therefore, the School was unable to provide any disability accommodations.

            While it is truly unfortunate that Complainant has left the School on less than amicable terms, the School can find no evidence to substantiate any of Complainant's claims or suggest that it has not acted in good faith.  Moreover, the only communication records on file regarding dissatisfaction with the School was on June 24, 2014, when Complainant stated to multiple representatives that she took issue with the fact that the School operated as a for-profit entity and that she most likely would not receive a stipend.  The School would also like to note that this dissatisfaction was expressed the day after Complainant received a dismissal notification for violating the School's attendance policy.  Based on all available information, the School respectfully declines Complainant's desired resolution.

            The School takes Complainant's concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant's concerns and to demonstrate the School's commitment to the BBB's principles and purposes.  Please do not hesitate to contact me at the email address below if you wish to discuss this matter in greater detail.

Sincerely,

Everest University

8/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was suppose to sent out a check from this school. I have never received it nor will they help me in finding it. I have been hung up on and cussed at I received the check number from the university but they will not track it for me. They also will not provide any information about when it was sent or if it was even really sent to me.

Desired Settlement: I would like them to reissue me a check and over night it to me with a tracking number. I would also like the tracking number given to me so that I may track the check until it arrives to me.

Consumer Response:

I have received my check from this business please close the complaint thank you
 

8/6/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Well I enrolled with Everest online I transferred from Bryan Career college and left that school because its a ripoff then Itransferred to Everest Online University and only did so because one the name was familiar from tv ads and they also told I would receive a laptop which I got a business notebook which they bought with monies received by the government for financial aid. I waas told that I would be receiving a disbursement after my first semester which was spring semester.So they took out another laon for the summer semester now I printed out the sheet which had a balance $3679 all of a sudden this week I am told I won't receive a disbursement and the amount changed to 310 conveniently after I was told I would not be receiving a disbursement these people are doing this to a lot of people I was on the phone for over an hour until I got someone on the phone to explain the breakdown of my federal grant there has been 2 unsubsidized loans taken out 2 subsidized loans taken out by the school and 2 Pell grants not 1 disbursement the balance goes to the student for school supplies I have not received anything should have done my research before joining college. And I was so eager about College now not so Eager. I feel like they are robbing the government and the students as well

Desired Settlement: I get what I was supposed to get on my 2nd semester my summer semester

Business Response:

We received the complaint referenced above from ******* ****** (“Complainant”).  Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.  In her complaint, Complainant states that the School has not issued her a stipend check.  The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

When Complainant enrolled with the School, she entered while in an open loan period with Bryan College.  Federal student aid eligibility is established by academic year based on grade level and is determined according to a student’s Free Application for Federal Student Aid (“FAFSA”) information.  When Complainant enrolled with the School on May 27, 2014 her federal aid eligibility was determined to be at the freshman grade level, meaning that she could receive up to $3,500 in subsidized Stafford loans and $6,000 in unsubsidized Stafford loans.  However, as previously mentioned Complainant was in an open loan period with Bryan College, during which time $1,167 in subsidized loans and $2,000 in unsubsidized loans were already utilized.  This meant that Complainant enrolled with the School with only $6,333 total Stafford loans available.  This amount, combined with $5,701 in federal Pell grant funds totals $12,034 in federal student aid for her current academic year.  However, her total tuition for the same academic year totals $12,280, and since stipends are derived from federal student aid in excess of tuition, it is clear that Complainant is not eligible to receive any stipend for the remainder of the academic year, which expires on January 11, 2015.

The School would also like to note that contrary to her claims, there is no record of any member of the School’s staff confirming that she would receive a stipend.  Additionally, the Estimate Award Letter, which Complainant reviewed and signed on May 28, 2014 does not disclose any federal student aid in excess of tuition.  Regarding her desired settlement, Complainant has received all federal student aid for which she qualifies and her tuition has been assessed in strict adherence to the terms of her Enrollment Agreement.

The School takes Complainant’s concerns very seriously and will offer any additional information upon request.  We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.


Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

7/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I graduated from Everest College of Fort Worth, TX in November of 2013. To this day I still have no employment and the college tuition provides the students with placement upon graduation. I have been on 6-7 interview since November of 2013. I have not had an interview since March of 2014. Now all of my loans are due and the school won't return calls or provide any placement assistance. The placement assistance is part of the contract and therefore that is why I am claiming breech of contract on the schools part. I was the best student in my class with a 4.0 GPA and also won the student of the year award called campus dream award. The head of placement told me that I was the most marketable student at this school. In September of 2012 I lost my leg in a work accident. I went back to finish the school with the promise from them that i would still be able to work in the industry. Now they tell me that I am not trained properly for this type of work. Wasn't the 25K spent on tuition suppose to make sure I had the education for a job in this field? How can they tell me that I am not qualified for this type of work? That would pure fraud and nothing else.

Desired Settlement: I want my tuition refunded to me.

Business Response:

Better Business Bureau

San Diego and Imperial Counties, CA

RE: ****** *** *******, Case #: ********

We received the complaint referenced above from ****** *** ******* (“Complainant”). Everest College, Fort Worth (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, the Complainant alleges that the School is in “breach [sic] of contract”. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

The following information addresses Complainant’s concerns:

  1. Complainant claims that the School’s “tuition provides the students with placement upon graduation.”  

The School does not charge tuition or fee for providing services and assistance to students in their search for employment. However, tuition includes the cost of the educational program and the services, including Career Services, offered at the School. The School gladly provides reasonable assistance to students and Complainant has utilized and benefitted from the School’s services. The School did assist Complainant in searching for and gaining employment. Prior to graduation, students, on a monthly basis, attend Career Services workshops. The workshops consist of different topics including: résumé writing, interviewing skills, cover letter writing, mentoring, employment research, and networking, to name a few. All students are required to attend the workshops which are presented by the School’s Career Services Department. Career Services also reviews resumes, conducts mock interviews, and advises graduates of potential job opportunities when available. Complainant’s signed her Enrollment Agreement Addendum and Disclosures, stating she understood the School will provide reasonable assistance, but that the School does not guarantee employment and no guarantee of employment has been made by an employee of the School.

Upon graduation, Complainant sought employment and the School assisted her with her job search and placement assistance. The School’s representatives sent Complainant’s resume to many different employment opportunities via fax, emailed digital copies to various job openings, and attached digital copies to online listings for a total of 14 potential employment opportunities. As a result, the School helped Complainant with a number of opportunities to be recruited and invited to attend at least “6-7 interview[s]”. Unfortunately, these interviews have not yielded the result of employment for Complainant. Feedback from the interviews revealed that Complainant’s performance was unprofessional and that she would use profanity during the interview.  The School is uncertain why the Complainant alleged that she did not receive assistance as she not only pursued multiple job opportunities, but also took part in the School’s Career Services workshops

Complainant claims the School “won’t return calls or provide any placement assistance” and that she “had not had an interview since March of 2014.” Records indicated the School has remained in contact with Complainant since her graduation date and remains in contact with her as of Friday, June 27, 2014.  The School has responded to all calls and emails from Complainant and additionally, the School has responded to communication from Complainant’s husband. Based on recent communication, it appears that Complainant’s husband may have posed as Complainant to file this complaint with the BBB.

Complainant’s allegation that the School “won’t return calls” and that she “had not had an interview since March of 2014” is not valid. The School helped Complainant with her employment search by reviewing potential job opportunities and scheduling interviews.  Complainant met with employers on March 12, May 7, May 9, and June 27 of 2014. As of the writing of this response The School continues to work with Complainant to seek employment.

2.      Complainant claims the School’s “head of placement” told her she “was the most marketable student at this school.”

The School has no records to substantiate Complainant’s allegation that she was advised that she was the “most marketable student.” This is not a statement that is made to any student as each student is marketable in their own way.

3.      Complainant shares she “lost her leg in a work accident.”  Complainant claims that after the accident, she “went back to finish the school with the promise from them that i would still be able to work in the industry. Now they tell me that I am not trained properly for this type of work.”

Complainant’s allegation that she “went back to finish the school with the promise from them…” is vague and in need of clarification. The School is unable to address this allegation without additional details as to who Complainant is referring to in terms of “them” and “they.” Under applicable federal and state laws, the School does not discriminate against age, sex, or health status.

At this time, the School respectfully denies Complainant’s request for a refund of tuition. In light of our response the School asks that the BBB find in favor and close the complaint. The School takes Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

******* ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101

Consumer Response: ******, I have to greatly dispute your claims. It had to take a lot of guts to write that response as your business is being shut down for fraud and ripping off the students. I want this complaint to remain open so that we can continue to track this crook of a company. I have been instructed by the department of education on how to get my loans excused due to the fraud that done against me. I have also stopped paying on the loans to the servicer of Everest. Again per the DOE. Below is just one article about the closing of Everest and parts of the settlement. What a thief your company is and the only way for you to make money is too rip off the taxpayers. "Under the agreement with federal education officials, any student enrolled at one of the campuses being closed is eligible for a refund, with determinations being made on a case-by-case basis." "Last year, the senator had asked for a federal probe into what he called “manipulative marketing practices” by Corinthian, following an investigation by the Huffington Post. That story said that Corinthian’s job placement claims were inflated and students often left the school with thousands of dollars in debt but no employment in the field for which they had trained." Seems as if the about statement sure does match my complaint. What a rip off. ****** *******

Business Response:

July 24, 2014

Better Business Bureau of San Diego & Imperial Counties

4747 Viewridge Ave. #200

San Diego, CA  92123

 

RE:  ****** *******- #********

            We received the rebuttal from ****** ******* (the “Complainant”).  Everest University, Fort Worth (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Complainant’s concerns and hopes this response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes.

            The Complainant provides no new concerns in her rebuttal.  The School has addressed her concerns, in full, in the original response.

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

******* ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101

 

7/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in ******* in early 2009; ready to take the next steps in my future. The first few months were fine until I got kicked out of my home and I explained the situation on how my attendance would suffer; and gave the school full heads up. So for a few months I wasn't able to attend; then my "cousin" enrolled and was suppose to be my ride; so we went and re-enrolled. Although she wasn't worthy of her word, so by me re-enrolling it counted against me! Fully aware of my dilemma I called and explained everything to the school; know people could get bus passes or a car pool something! They said they'll look and see what they could do.. THEY DID NOTHING!! I called and got nothing but voice mails; leaving message after message! A month later I had temporary access to a vehicle for only a week. Wanting to finish school; I attended that week and every day spoke to the student adviser; asking and asking if they could help; everyday I asked and got an 'I'll see what I can do response'. Until he said he couldn't find a solution! Also because I spoke to him in the hallway in passing and him not being in his office and didn't write it down, they said there's no notation of such conversations! I just don't understand how that was possible knowing people who had free bus passes and gas cards! Then a few more months passed and I ended back at home with access to a vehicle and began attending again. Just about a month in on a solid track they pulled me out of class and said 'WE WEREN'T SUPPOSE TO LET YOU RE-ENROLL'; mind you I just about 2 months till I was done! So I went to the newly appointed V.P., she told me to write a letter to the president of the campus! So that's exactly what I did. I wrote a 2 page letter explaining everything, waited for him to arrive and presented him with the letter. He read it and called in 3 people and asked what's going on; 2 played dumb, and the other said '3 strikes your out; but we can help you get in to another school'. Now I'm very much in debt because of this school!

Desired Settlement: I do not feel I owe this school because they failed to assist me! And I would like to have something done regarding my $16,000 debt; which is in debt collections now; from a school that didn't follow through with there promise to help!

Business Response: July 9, 2014 
 
Better Business Bureau of Orange County, CA 
4747 Viewridge Ave. #200 
San Diego, CA 92123 

 
RE: ****** ******** ********* 
 
We received the complaint referenced above from ****** ******* (the  “Student”). ******* ********* ***** ********** (the “School”) thanks the Better Business 
Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and provide  facts which more accurately reflect the Student’s experiences with the School. The  Student began the Medical Assisting diploma program on January 27, 2010 and her last  date of attendance was on September 2, 2010. The following information is in response  to the Student’s claims: 
1. The School “did not provide transportation.” The Student claims she spoke with a staff member and was told “they’ll look and see what they could do” regarding  transportation assistance. 

• At the time of the Student’s enrollment, she completed an Enrollment Agreement  which specified the educational program that was to be provided to the Student.  The Student’s Enrollment Agreement also shows the cost of the program, which  includes textbooks and supplies. Transportation, meals and lodging are not  included in the Enrollment Agreement and are not provided by the School. These  items are the Student’s responsibility. 

•While the school is not required to provide transportation for students, the school will encourage students to arrange carpooling with peers and students may post carpool requests on the student bulletin board in the common areas at the school including the student lounge. The school currently maintains a carpool list for students who are interested in sharing transportation to and from school. However, all arrangements are made directly between the students. There are no records to support her claim that she spoke with anyone at the school regarding this request at the time of her initial enrollment, nor during any subsequent re-enrollments. 

• As the Student has not been in attendance since 2010, the School is puzzled as to why she has waited four years to file a complaint about this issue. At this point in  time, the School is unable to respond further to this claim. 
2. She was “pulled from class two months before completing her program” and further  claims she was told “we weren’t suppose[d] to let you reenroll.” 

• The Student’s educational program consists of eight month-long modules,  comprised of seven courses plus one externship position at an outside location.  However, the Student was not “two months from completing” her program as she  states. In actuality, the Student has successfully completed only three courses out  of the seven courses (plus externship) required for graduation. She initially  attempted four courses, but failed two of those courses. She successfully re-took  one course, and then withdrew from another course.
• Due to the Student’s inability to meet the academic requirements of the program,  she was dismissed from the program due to violating the School’s standards of  Satisfactory Academic Progress. For this reason, she was unable to return to the  School and complete her program. 
• The School’s records do not contain any information stating that she was told that  she “should not have been reenrolled.” 

3. She wrote a letter of appeal to the Campus President. She states that her appeal was  denied. 

• The Student was informed in writing via her Enrollment Agreement that the  School “reserves the right to discontinue the student’s education for unsatisfactory  progress or failure to abide by the School rules as stated in The School catalog.”  The Student read and signed the Enrollment Agreement on January 22, 2010, five  days prior to beginning the program at the School. Her signature on the document  indicates her agreement with this policy. 

• Page 12 of the 2009-2010 School Catalog specifically states that students “must  maintain satisfactory academic progress in order to remain eligible to continue as  regularly enrolled students of the School.” Page 16 of the catalog states the  Satisfactory Academic Appeals process. This information states that the student  may be allowed to continue their program “provided that the student can complete  the program within the maximum time frame with the required minimum  cumulative grade point average…and if the student is sincerely committed to  taking the steps required to succeed in their program and that their failure was  caused by any of the following mitigating circumstances: death of a family  member, illness or injury suffered by the student, or special circumstances  unlikely to recur.” 
• The Student’s records show that she was advised on multiple occasions  throughout her program regarding her lack of academic progress. The Student 
stated that her reason for her poor academic achievement was due to “lack of  focus.” The Student was advised that she could raise her grade by completing  extra credit assignments, yet she chose not to put any additional effort into  improving her scores. Additionally, during an advisement session with the  School, the staff member noted that the Student had issues with her personal  motivation, and that she “is not keeping up with her book work because she  doesn’t like it. She was advised that [completing assigned coursework] is a must  for all students, and it is her responsibility.” 

• Due to the Student’s inability to maintain Satisfactory Academic Progress, repeated lack of commitment and initiative to be successful in her program, the  School denied her appeal to remain in the program.

• As the current Campus President, Director of Education, Campus Registrar and  Student Services Coordinator were not employed at the School at the time of the  Student’s enrollment, the School cannot verify the Student’s allegations regarding  any negative conversations held during the appeal process. As it has been four  years since the Student claims the conversation took place, without  documentation provided by the Student to support her allegations, the School  cannot verify her statement. 
 
4. She requests a refund of tuition.

• At the time of enrollment, the Student signed loan documents including a Master  Promissory Note (MPN). The MPN specifically states that the Student agreed to  accept the funding and the responsibility for re-payment. The Student was fully  aware of the financial arrangements she agreed to regarding tuition funding. The  Student read and signed a binding contract with her lenders and is legally  responsible for her own educational expenses incurred during the period of  enrollment. The Student enrolled into the program, completed financial  arrangements and was entitled to all the privileges of attending classes, taking  examinations, receiving grade reports, and securing course credit. As the School  fulfilled its portion of the contract by providing the services mentioned above, the  Student is still held responsible regarding re-payment.
 
 In light of our response the School asks that the BBB find in favor and close the  complaint. We again thank the BBB for this opportunity to address the Student’s  questions and concerns and to demonstrate the School’s commitment to the BBB’s  principles and purposes. Please do not hesitate to contact me at the number below if you  wish to discuss this matter in greater detail. 

 
Sincerely, 
 
***** ****** 
Student Services Specialist 
Corinthian Colleges, Inc. 
 
***** ********* *** **** 
 
** ** ***** ****** ******* 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I've read there response and yes it has been 5 years since I was enrolled; but half of there responses are incorrect! Starting with the year; therefore they can't even keep correct records of the students. I started in 2009; and my grades were passing! And at that school they did offer transportation, but choose to deny me. Only me; because I know people who received assistance with bus passes and gas cards. The fact that the campus president is not the same is irrelevant! This school does nothing beside lie and falsify information and I hope they get shut down ASAP. Businesses say they wouldn't accept a certificate from this school because of there lack of authentication!

Regards,

****** *******

Business Response:

July 23, 2014

Better Business Bureau of Orange County, CA

4747 Viewridge Ave. #200

San Diego, CA 92123

RE:  ****** ******** *********

We received the rebuttal from ****** ******* (the “Student”).  ******* ********* ***** ********** (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Student’s concerns.

While the School appreciates receiving the Student’s feedback regarding our response, she has not provided any new information in her rebuttal. Although the Student claims that the School’s records regarding her dates of attendance are “not correct,” the School has again confirmed that the Student’s start date of January 27, 2010, and drop date of September 2, 2010 were accurately reported in the previous response.  While the Student contends that she attended the School in 2009 and not in 2010, the Student’s file contains multiple documents signed and dated by the Student during the period of enrollment that occurred during 2010.  As stated previously, the allegations raised by the Student were found to be without merit.

 

The School again, respectfully declines the Student’s request for a refund of tuition and asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to further address Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

***** ******

Student Services Specialist

Corinthian Colleges, Inc.

***** ********* *** ****

** ** ***** ****** *******

7/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi, I am an Everest University Student Online and i am suppose to graduate Jan/2015. I am confused that i am not receiving the right payment from them. and i am also concerned that i will be charged after i graduate and that they will hold my degree. I have seen a lot online stating that Everest University has lawsuits against them for taking money they shouldn't have and that they are a falsify acclaimed college. If these allegations are true, i want to make sure that i can transfer to a new college and my debt free and clear of there mistakes there making. please help me with these thank you

Desired Settlement: I want to make sure that i can transfer to another school and that my FASFA and Sallie Mae be paid back. I do not want debt on my name due to Everest mess up. I also want to make sure that i am being paid back the money that is not being used. thank you

Business Response:

We received the complaint referenced above from Ashley Williams (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School will need to guarantee the transferability of credits earned. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant first mentions “I am confused that I am not receiving the right payment from them.”  While it is unclear as to precisely what Complainant is referring, as the School is an academic institution that charges tuition for enrollment, after reviewing all attendance and federal student aid records the School can attest that Complainant’s tuition has been assessed properly and all federal student aid has been requested and disbursed in strict compliance with federal regulations.  Additionally, any credit balances derived from excess student aid have been issued to Complainant as stipends.  Complainant’s concerns are taken seriously, and the School can confirm that no irregularities exist on her student account.

Complainant also states “… i am also concerned that i will be charged after I graduate and they will hold my degree.”  The School can only charge tuition for classes in which Complainant has both been enrolled and participated.  Since it is impossible to participate in classes which comprise a program which has already been completed, Complainant’s concerns would seem to be unfounded.  The School would like to note that while it does withhold diplomas of students who have failed to pay in-full their cost of attendance, any financial shortfall would be identified and addressed well before graduation.

Complainant goes on to add “ I have seen a lot online stating that Everest University has lawsuits against them for taking money they shouldn’t have and that they are a falsify acclaimed college.”  The School will not comment on or provide credence to any internet conjecture, and will only state that no evidence has been presented to substantiate any claims that the School has operated outside of the guidelines of its accreditors or the U.S. Department of Education.  Additionally, the School is unable to determine to what Complainant is referring in her claim about “a falsify acclaimed college.”

Finally, Complainant expresses “i want to make sure that i can transfer to a new college and my debt free and clear of there [sic] mistakes.” The School would first like to note that the initial document a prospective student completes during the enrollment process is the Enrollment Agreement.  In addition to personal and program information, this document contains an acknowledgement section which lists multiple disclosures with which the student needs to be made familiar before beginning their program.  Item nine in this sections expressly states, “The School does not guarantee the transferability of credits to any school, university or institution.  I acknowledge that it is my sole responsibility to contact a receiving institution regarding any possible transfer of credit from The School prior to enrollment.”  According to his academic records, Complainant reviewed and signed this document on February 27, 2013.  With that said, it would be in Complainant’s best interest to contact the institution to which she intends to transfer regarding her concerns about credit transferability.  Additionally, to address Complainant’s comment about mistakes concerning her debt, the School considers this matter moot since it has already been determined that no mistakes have been made in processing her federal student aid and tuition.  After reviewing all pertinent information, the School has found no evidence to suggest that it has not acted in good faith, and as such respectfully declines Complainant’s desired resolution.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

7/23/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I went to Everest in 2009 , I had no diploma or GED they had me take their entrance exam twice claimed I had passed but they gave me the same test twice so I had to take it again claimed I would make great money if I enrolled in their mma program 13 to 15 dollars an hour claimed they had job placement after I graduate to only find out they didn't have GED classes to help me get my GED they had me take loans out one is in default the other Sallie Mae is being paid this school I feel scammed me they made fraudulent claims they told me all the things you would want to hear and then towards the end none of it's true there is no job placement there is no GED classes they quit enrolling students that had no GED or diploma in 2012 so I'm one of the ones who I feel got stuck in all this madness I don't know what to do I'm in debt and this school has done a great job by lying to me to get me there!

Desired Settlement: What I would like to happen for this specific case is that this school be investigated and to help other people that are stuck in the same situation I'd like my debt to be wiped out because this school Is not a school they only care about the money they don't care about the students they don't even try to help you ! they very deceitful honestly these schools need to be stopped and shut down they're not helping anyone!

Business Response:

July 17, 2014

Better Business Bureau of San Diego

4747 Viewridge Ave. #200

San Diego, CA  92123

RE:  ******* ********- #********

            We received the complaint referenced above from ******* ******** (the “Student”).  Everest College Merrillville (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns and provide facts which more accurately reflect the Student’s experiences with the School.  The Student began the Medical Administrative Assistant diploma program on November 26, 2007 and graduated from the program on August 19, 2008.  The following information is in response to the Student’s claims:

1.      “I went to Everest in 2009, I had no diploma or GED they had me take their entrance exam.”  She claims that the School “didn’t have GED classes to help me get my GED” and that the School “quit enrolling students that had no GED or diploma in 2012.”

  • The Student was provided a copy of the School Catalog during her enrollment, which states details about the School, the programs available, policies pertaining to students, and other important information for students.  The Student signed her Enrollment Agreement, indicating that she had received a copy of the school catalog and agreed to abide by its contents.  Per the Student’s records, she enrolled in the School in 2007 and graduated in 2008.  Her claims that she “went to School in 2009” is inaccurate, as the School’s records do not support her statement.
  • At the time of the Student’s enrollment, prospective students without a high school diploma or general education diploma (“GED”) were accepted into the School under the Ability to Benefit (“ATB”) policy.  This policy allowed students that met the enrollment requirements an opportunity to pursue their college education.  However, in 2010 the School’s policy was changed and students without a high school diploma or GED were no longer allowed to enroll into the School.
  • The Student’s Enrollment Agreement shows that she enrolled into the Medical Administrative Assistant diploma program, and not a GED program.  The School did not offer a GED program, however ATB students were advised on a regular basis regarding obtaining a GED from an outside agency.  The Student’s records contain a notation from June 2, 2008 that she “was encouraged to obtain a GED before completing her program.  The Student was provided with a list of local learning centers, testing dates and times.  The Student was also given online resources to prepare for the exam.”  As she was provided this information, it was the Student’s responsibility to proceed with obtaining a GED.

2.      “They claimed they had job placement after I graduate…there is no job placement.”

  • The Student was advised via the Enrollment Agreement and the Enrollment Agreement Addendum and Disclosures that the School “does not guarantee employment” following graduation from the program. The Student signed these documents prior to starting her program, indicating her understanding and agreement with these statements.
  • The School does not disclose a specific salary amount to prospective students upon enrollment into the School.  The Student was also advised of this in writing upon enrollment, and signed her Enrollment Agreement Addendum and Disclosures to indicate her awareness of this information. 
  • April 17, 2008- The Student signed the Guidelines For Graduate Placement Assistance Statement Of Understanding form, which specifically states “CCi makes a sincere effort to assist with the successful placement of its graduates, but cannot and does not guarantee employment.” 
  • August 19, 2008- The Student graduated from her program.  The School’s records list multiple accounts of assistance provided by the Career Services department following her graduation.  The Student was provided placement assistance in the form of resume preparation, job leads and interviews scheduled.
  • August 20, 2008- The Student spoke with a Career Services representative and stated that she “did not get hired [from her externship site] because the doctor was going to retire…updated her resume…she stated that the site really liked her…she has already begun her job search.” 
  • August 20, 2008- The Student completed the Alumni Survey of the program.  The Student scored the School in the “very good” and “good” ratings for all categories regarding her education and preparation for employment in her field.  Additionally, she wrote that the School was “very unique and did a great job at picking my extern site.  I gained a lot of knowledge.”  This survey, written in her handwriting, belies her current claim that the School “doesn’t care about the students they don’t even try to help you.”
  • September 8, 2008- A Career Services representative called the Student to advise her about a job opportunity.  The representative helped her update her resume, and emailed a copy to the Student.
  • September 9, 2008- A Career Services representative sent the Student’s resume to another job opportunity.
  • September 15, 2008- A Career Services representative attempted to reach the Student to see how her job search was going.  The Student’s family member answered the phone, stating that the Student had an interview with the doctor’s office, and it went well. 
  • September 30, 2008- A Career Services representative attempted to contact the Student to follow up on her interview with the doctor’s office.  A message was left for the Student.
  • October 9, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The Student’s number was disconnected.
  • October 18, 2008- A Career Services representative attempted to contact the Student regarding her job search.  A man answered the phone and took a message for the Student.
  • October 23, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The Student’s voicemail was not working, and a message could not be left for her.
  • November 4, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The Student’s voicemail was still not working, and a message could not be left for her.
  • November 13, 2009- A Career Services representative spoke with the Student about her job search.  The student stated that due to her medical situation, she was “not sure if she wants to look.”  The Student stated she “would keep in touch.”
  • December 9, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The representative left a message for the Student.
  • December 16, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The representative left a message for the Student.
  • December 22, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The representative sent a holiday email to the Student.
  • December 31, 2008- A Career Services representative attempted to contact the Student regarding her job search.  The representative sent a postcard reminder to the Student.
  • January 5, 2009- The Student called the School, stating that she received a postcard regarding keeping the School updated on her job search.  The Student stated that due to her medical condition, she was not interested in looking for work.
  • January 28, 2009- As the Student stated to the School that she no longer wanted to pursue employment at that time; the School mailed her a letter and a job placement waiver for her to sign.
  • On February 1, 2009- The Student signed a waiver, voluntarily requesting that the School cease providing Career Services assistance.  The Student completed the Graduate Waiver of Placement Assistance form, stating that “At this time I am unable to search for work in my graduated field” due to a health related issue. The Student signed the form, which states “I am requesting waiver of placement assistance at this time by signing below.  I understand that I may revoke this waiver at any time I desire in the future.  If I wish to revoke this waiver, I will contact the Career Services Department to inform them.” 
  • May 19, 2009- The Student called the School and stated that she was ready to begin looking for work again.  A Career Services representative mailed her resume to two potential employers.
  • May 26, 2009- A Career Services representative faxed the Student’s resume to a potential employer.  The representative called the Student to follow up on her job search.  The Student’s mother answered the phone, and stated that the Student was scheduled for an interview on May 27th.
  • May 28, 2009- The Student was invited to an Alumni Social on May 29th.
  • May 29, 2009- The Student attended the Alumni Social.
  • Our records show that the Student did not stay in contact with the School after May 29, 2009.  As she has not been in contact with the School in five years, the School would be unaware that the Student is in need of current assistance at this time.  If the Student would like current placement assistance, please contact the Campus President, *** ****** at ***** ********. 

3.      “They had me take loans out one is in default [and] the other Sallie Mae is paid.”  She further states that she would “like my debt to be wiped out.”

  • At the time of enrollment, the Student completed the financial aid process.  The Student signed loan documents including a Master Promissory Note (“MPN”).  The MPN specifically states that the Student agreed to accept the funding and the responsibility for re-payment.  The Student was fully aware of the financial arrangements she agreed to regarding tuition funding.  The Student read and signed a binding contract with her lenders and is legally responsible for her own educational expenses incurred during the period of enrollment.  The Student enrolled into the program, completed financial arrangements and was entitled to all the privileges of attending classes, taking examinations, receiving grade reports, securing course credit, being graduated and using the Career Services Office.  As the School fulfilled its portion of the contract by providing the services mentioned above, the Student is still held responsible regarding re-payment to her lenders.
  • Student loan default is due to lack of re-payment on the part of the borrower.  The School does not have involvement in the Student’s financial arrangements with her lender.  The Student is encouraged to work directly with her lender regarding re-payment arrangements.

            In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

***** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext ****

cc to file:  ******* ********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

******* ********

The details as to why I do not accept this response is as follows the school did not tell me I had to get my GED from an outside Company they never stated that. they never mailed me letters or had me sign any documents stating I knew of such policies I feel I try all hog wash although yes I admit to signing loan papers I wasn't expecting to not make any money I would really like to know what medical condition they're talking about I never said I was uninterested in finding a job but I make more money then a mma would make why would I go to a college at all if I wasn't told I was going to make more!  Honestly doesn't make sense I was very much scammed by this school along with hundreds and thousands of other students who get suckered into the same situations ! 

Business Response:

July 22, 2014

Better Business Bureau of San Diego

4747 Viewridge Ave. #200

San Diego, CA  92123

RE:  ******* ******* - #********

We received the rebuttal from ******* ******** (the “Student”). Everest College Merrillville (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the Student’s concerns.

While the School appreciates receiving the Student’s feedback regarding our response, she has not provided any new information in her rebuttal. As previously demonstrated, the School made repeated efforts to assist the Student in finding employment in her field. On February 1, 2009 the Student signed a waiver declining additional Career Services assistance. The Student completed the waiver form, including a “reason section” addressing her “health related issue” and choice to waive Career Services assistance. Due to the Federal Educational Right to Privacy Act (“FERPA”), the School encourages the Student to contact the Student Helpline at (800)874-0255 option 4 to review the specific documentation completed by the Student.  

Furthermore, the School’s records show that the Student did not stay in contact with the School after May 29, 2009.  As she has not been in contact with the School in five years, the School would be unaware that the Student is in need of current assistance at this time.  If the Student would like current placement assistance, please contact the Campus President, *** ****** at ***** ********. 

We again thank the BBB for this opportunity to further address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

***** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext ****

cc to file: ******* ********

7/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: WyoTec misrepresented themselves. I was enrolled (and received government financial aid) in a course of study in medical assisting. The school knew I had a feleny offence (problam as a youth) and enrolled me anyway. When I finished book part, I was told by school I was not allowed to do on sight (in hospital) work because of felony. I was not allowed to finish and I have not be able to get itemized accounting of were my financial aid was used.The school took it all and now I have a large loan obligation. I have been in special ed. in school and they never asked my moms ok. My mom is also mad that her permission was not asked. I get ssdi and my mom is payee and she says her permission should have been received. Thank you. Product_Or_Service: school classes

Desired Settlement: DesiredSettlementID: Refund School loan refund. I am in default on it.

Business Response:

July 3, 2014

BBB of San Diego & Imperial Counties

RE:  ****** ****- #********

We received the above complaint from ****** **** (the “Student”).  WyoTech, Long Beach (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns. 

The School’s records indicate that the Student enrolled into the School’s Medical Assistant (“MA”) diploma program on July 17, 2007 and was withdrawn with a last date of attendance of October 12, 2007. The following information addresses the Student’s concerns:

1.      The Student claims that she was “not allowed to do on sight [sic ]work” after she “finished book part” due to a prior “feleny offence.”

Records indicate that the Student did not complete the academic portion of her program. The MA program consists of 47 credits and 8 modules of which the Student only attempted 9 credits, successfully earning 6 credits during 3 modules. Externship, or “site work” as the Student refers to, is a module students complete at the culmination of the academic portion of their program. For the MA program students are required to successfully complete 7 academic modules demonstrating their understanding and proficiency of the course material. Only after completing all of the academic requirements successfully would a student be permitted to begin the externship, or “site work,” module. As the Student had not completed the 7 required academic modules of her program she would have been ineligible for progression to externship due to the academic requirements, not any background issues. The School is puzzled as to why the Student would conclude that her background made her ineligible when she was otherwise ineligible to begin externship at the time of her withdrawal from the School.

2.      The Student alleges that she “was not allowed to finish” and has “not been able to get itemized account.”

Records indicate that the Student was dropped from her program for violating the attendance policy. After failing to post attendance for 14 consecutive days, the School withdrew the Student from her program on October 26, 2007 with a last date of attendance of October 12, 2007. There is no documentation to support her claim that she was “not allowed to finish.” It appears that the Student may have also been falling behind in making payments on her account with the School, which may have impacted her ability to continue or re-enter to complete her program. However, the Student was dropped solely due to a violation of the attendance policy. Additionally, there is no documentation to support the Student’s claims that she was unable to re-enter the School, or that she requested her account ledger. The School has sent a copy of the Student’s account ledger to the address provided in her communication to the BBB. Due to Student privacy, the School will not be including a copy of the ledger with this response. If the Student would like additional copies of her account ledger, she is encouraged to contact the School directly at ###-###-####.

3.      The Student claims that she was in “special ed” and that she “get[s] ssdi” and claims that her mother’s permission should have been requested for her to enter the School.

The School has no documentation to confirm that the Student participated in any special education programs. The Student completed the admissions process including financial aid process. She met all of the admissions requirements and was therefore permitted to attend courses. Based on the School’s records the Student was an adult at the time of her enrollment and therefore not required to obtain her parent’s permission to begin an educational program. However, based on her age of 19 at the time of enrollment, she was required to include some of her parents’ information during the financial aid application process. In reviewing her account information, the Student received federal financial aid therefore completed the application with information from one or both of her parents. The School is unclear why the Student would claim that her parents were unaware of her educational pursuits with the School.

In light of our response the School declines the Student’s request for a refund and asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Corinthian Colleges

Student Services Specialist

(800) 611-2101 x-4680

cc to file:  ****** ****

7/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I withdrew from Everest College on 10/5/2011. I had indicated that if there was a credit balance on my financial aid, that I wanted this returned to me, and the paper indicated that it would be returned within 14 days of withdrawal calculation. When I followed up, I was then told that they actually had 30 days to do the withdrawal calculation, plus another 14 days to return any credit balance. After corresponding with the student finance department or corporate, they refuse to give me a telephone number in which I can follow up directly.

Desired Settlement: If there is a credit balance, I need this refunded to me ASAP, as my landlord is losing our rental house and Bank of America will be evicting us on 10/31/00 and I do not need this being lost in the mail, especially since I am responsible for repaying it (and in fact, am already repaying it). Everest/Corinthian refuses to give me a telephone number of the "processing center" in order to follow up.

Business Response: June 19, 2014

BBB of San Diego & Imperial Counties

RE: ****** ****- #*******

We received the complaint referenced above from ****** **** (“Complainant”) regarding 

Bryman College San Francisco campus, formerly Everest College San Francisco (the 

“School”). Corinthian Colleges, Inc. (the “Company”) thanks the Better Business 

Bureau (the “BBB”) for this opportunity to clarify the situation and provide information 

to the BBB regarding the School.

Please note that Corinthian Colleges, Inc. is no longer the owner of the School referenced 

by Complainant and is therefore unable to respond to this complaint, as the School 

records have been transferred to Bio Health Colleges. In December 2012, the School 

transitioned to its new owner, Bio Health Colleges, Inc. and the name of the School was 

changed from Everest College to Bryman College. As such, please direct all inquiries 

and concerns regarding the School to the new owner at:

Bryman College

1245 South Winchester Blvd.

Suite 102

San Jose, CA 95128 

While Complainant’s claim appears to be directed to concerns regarding the School, it 

should be noted that she also attended Heald College, San Francisco from October 11, 

2010 until March 31, 2011 for the Medical Assisting Associate in Science diploma 

program and for the Paralegal Associate in Science diploma program on August 27, 

2012. Her last date of attendance with Heald College was November 24, 2012. As 

Corinthian Colleges, Inc. is still the owner of this location, we will provide a response to 

her concerns regarding her account at this location. 

After reviewing her account, the School is cannot find any evidence to support her claim 

that her account was not managed appropriately. Furthermore, stipends or excess funds 

check are not issued to students unless there is a credit balance on the student’s account, 

stipends are not issued to students based on personal circumstance or need. 

Complainant’s request for a stipend to help her manage her personal finances is not a 

valid reason to issue a stipend.

In light of our response, the Company asks that the BBB please close the complaint 

against our company and contact Bio Health Colleges, Inc./Bryman College in order to 

obtain the new contact information for this location. We again thank the BBB for this 

opportunity to clarify the situation and to demonstrate our company’s commitment to the 

BBB’s principles and purposes. Please do not hesitate to contact me at the number below 

if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext ****

cc to file:****** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have no clue what this lady is rambling about, as I have never requested Corinthian to help me manage my personal finances; obviously, they cannot manage their own, in light of the news story regarding their federal sanctions and the high probability that their schools will close within weeks. I never requested a "stipend".

Regards,

****** ****

Business Response:

July 3, 2014

BBB of San Diego & Imperial Counties

 

RE:  ****** ****- #*******

 

We received the rebuttal from ****** **** (the “Student”) regarding Bryman College San Francisco campus, formerly Everest College San Francisco (the “School”). Corinthian Colleges, Inc. (the “Company”) again thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to the communication from the Student.

As previously addressed, Corinthian Colleges, Inc. is no longer the owner of the School referenced by the Student and is therefore unable to respond to her allegations in detail, as the School records have been transferred to Bio Health Colleges.  In December 2012, the School transitioned to its new owner, Bio Health Colleges, Inc. and the name of the School was changed from Everest College to Bryman College.  As such, please direct all inquiries and concerns regarding the School to the new owner at:

Bryman College

1245 South Winchester Blvd.

Suite 102

San Jose, CA 95128  

  

 

The School was attempting to provide additional context as it may have related to her claims while attending Heald College, San Francisco, as this institution is still owned by the Company.  The Company again advises the Student to contact Bio Health Colleges regarding any concerns during her attendance at the School.  We again thank the BBB for this opportunity to further address Student’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.                                                                                                    

Sincerely,

****** ******

Student Services Specialist

Corinthian Colleges, Inc.

(800) 611-2101, ext ****

cc to file:****** ****

7/8/2014 Billing/Collection Issues
7/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My daughter attends the evening classes for Medical Assistant.The teacher, ******, leaves class for up to an hour and a half, leaving her students unattended, waiting for them to complete their scenarios. On another note, she fails them for not having completed their work. I have spoken with the head of the campus, ******. He has admitted that there is a problem with the evening classes, yet, he makes no effort to change the practices. The teacher is unavailable to help her students complete their work. I am paying $18,500 for this hap hazard education. My daughter has learning disabilities and is on an IEP. She has recently started new medication and is behaving in a successful manner. The teacher plays favorites. I have attended this class myself, being a medical lab technician for 27 years. Sterile technique is not used, and I have this on video. The teacher is disorganized and displays no competency as far as I am concerned. The ******* College program reflects a remedial high school classroom and does not substantiate any standard of college academic practice. I am appalled with the way this business operates. I am considering suing this company for false advertising and enrolling my daughter at Concord College. For this display of education, I could have taught her myself. This is a sad state of affairs in the great expectation of a fair education. Product_Or_Service: education

Desired Settlement: DesiredSettlementID: Refund A full refund is requested. My daughter feels like she is not getting the education that she has signed up for. The business practices are unprofessional and geared solely on number of students participating, rather than QUALITY of education. I called the 888 number and NO ONE could give an email address in order for me to state my concerns to upper management. FURTHERMORE, when asked for an employee ID number, the person to whom I was speaking, hung up.

Business Response:

June 4, 2014

BBB of San Diego & Imperial Counties

RE:  ****** *******- #********

We received the above complaint from ****** ******* (“Complainant”), mother of ******** ******* (the “Student”). ******* Institute, Tigard (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns. 

The School’s records indicate that the Student enrolled into the School’s Medical Assistant (“MA”) diploma program on January 27, 2014 and was withdrawn with a recent date of attendance of May 14, 2014. While the Student has provided the School with a signed release allowing the School to discuss educational matters with Complainant, many of the concerns raised by Complainant would be better addressed directly with the Student.

The following information addresses Complainant’s concerns:

1.      Complainant alleges that the Student’s teacher “leaves class for up to an hour and a half, leaving her students unattended,” states “there is a problem with the evening class,” and that the instructor “plays favorites,” and “displays no competency.”

The educational programs at the School are designed to integrate new students into existing classes.  As each module stands alone, students will participate in classes alongside students who have a variety of experience - from being in their second module to those who are ready for extern.  In the School’s experience, this style of learning environment is successful for all students, as newer students not only learn from the instructor but also receive the benefit of the experiences shared by more advanced students.  This learning environment best typifies the “real world” experience that the graduate will find once they enter their chosen career field.  Additionally, having students of various experience levels in the same class also affords the more advanced student the opportunity of working with the newer student, which will directly relate to developing leadership skills that will be invaluable within the workplace. While this format allows instructors the flexibility to assist students individually as needed, classrooms are never left unattended for extended amounts of time.

There is no record of any complaints having been filed by the Student or her peers regarding management of the classroom, with the exception of this complaint. However, the School would like to point out that Complainant recently visited the classroom and on the night she was in attendance, the instructor was assisting students by mediating a conflict during the scheduled break time. The meeting unfortunately, ran slightly over the allotted break time, and the instructor returned later than expected to the classroom. This was an isolated incident; previous and continued evaluation of instructors, including Ms. ************, ensures that classroom time is spent appropriately.

There is no documentation to support Complainant’s claim that there is a “problem with the evening class.” However, the Student is encouraged to the contact the Campus President, Ms. ****** ********* at (503)892-8100 if she has any additional concerns or questions regarding the instructor or classroom management.

While there are no supporting details provided by Complainant for how the instructor “plays favorites” or “displays no competency,” the School selects instructors with professional experience in the vocations they teach and the ability to motivate and develop students to their greatest potential. Hiring guidelines are set by the School’s accreditors, and the School maintains compliance by hiring instructors that meet or exceed these guidelines.   As such, the instructors are professional and do not “play favorites” as Complainant speculates. The Student, however, was given a Student Code of Conduct Warning on April 12, 2014 due to her continued outbursts and unprofessional behavior in class. This warning demonstrates the instructor managing the classroom environment appropriately to ensure an optimal learning environment for all students.

It should be noted that the Student’s behavior in the classroom improved after this warning, until the instructor advised the Student that she was falling behind in class. Despite the instructor’s offer for additional assistance, the Student and her mother came to the School the on May 15, 2014 to withdraw the Student from the program.

2.      Complainant claims that the instructor she “fails them [students] for not having completed their work” and is “unavailable to help her students complete their work.”

Clear guidelines and expectations are provided to all students at the start of each module. If students do not meet the outlined expectations, either by failing to submit work by the due date, or submitting incorrect or incomplete work, the student would be graded accordingly. Incomplete or inaccurate work may result in failing grades on assignments and in the course.

Records indicate that the Student has been disruptive in class and missed multiple days in her Endocrine, Skeletal and Reproductive Systems, Pediatrics and Geriatrics module. In addition to the Student’s attendance concerns and disruptions, on multiple occasions she refused to complete work during class. The instructor has provided the Student several opportunities to make up exams that were failed, complete computer assignments, and finish incomplete lab assignments. This is in direct opposition to Complainant’s claim that the instructor is “unavailable” to provide assistance to her students.

The School confirms that students are able to earn a failing grade for not having completed their work, which is appropriate and clearly disclosed to students during discussions about course expectations. The Student is encouraged to speak with her instructor directly if she has any questions regarding her grades or assignments.

3.      Complainant claims that she is paying for “hap hazard education.”

The School in uncertain how Complainant can make this statement as she is not attending the School and is not a student. The curriculum utilized by the School for the Medical Assistant program is a standard curriculum used throughout all of our schools.  The syllabi and lesson plans are created to ensure that the course objectives are taught in a manner consistent with many types of learners. The Medical Assistant diploma program is accredited by the Accrediting Bureau of Health Education Schools (“ABHES”) This accrediting body requires that program and instruction be up-to-date, and are appropriate for the current career field.  Program Advisory Committee (“PAC”) meetings are also held on a regular basis, in order to provide industry professionals an opportunity to review our program content and instructional materials, and to provide suggestions or revisions to the program.  An evaluation of the instruction ensures that the School meets the standards set by our employers and the market demand.  Feedback from employers and industry professionals is incorporated into changes made to the curriculum on a regular basis.  The textbooks utilized in the Student’s program are standardly employed and approved by both industry professionals and our accreditors.  The School hires qualified instructors that meet the standards set by the accrediting body and the state licensing body. Based on this information, the School denies Complainant’s allegation that the education provided is “hap hazard.”

4.      Complainant alleges that her daughter, the Student, has “learning disabilities and is on an IEP” (Individualized Education Plan).

The School has no record of an IEP, or a request for accommodations being submitted for the Student. The instructor has provided assistance thus far, as she would to any student demonstrating a need for additional support. During conversations with the Student regarding her academic struggles she failed to mention any disabilities or a previous IEP. If the Student is in need of educational accommodations based on a disability she is encouraged to speak with the Campus President and apply for accommodations by submitting documentation regarding her disability. The School will then evaluate her documentation and discuss the accommodations and options available to the Student.

5.      Complainant claims that she has attended the class herself and has proof that “sterile technique is not used.”

All Medical Assisting instructors closely follow the Occupational Health and Safety

Administration (“OSHA”) guidelines. Regular observations are done by the campus administration and any OSHA violations would have been addressed. Instructors receive OSHA training yearly. Students are required to wash their hands before and after procedures, to wear their hair back, wear gloves during invasive techniques, use sharps containers, wear protective goggles and gowns during blood draws, clean the site to be invaded with alcohol, not recap their needles, etc.

In addition, students are not allowed to do invasive procedures unless they have direct supervision from an instructor who is available to give them attention and feedback for that particular procedure. Unfortunately, the Student has failed to follow some of the guidelines and needed to be reminded repeatedly about the safety guidelines.  While the Student sometimes responded positively,   at other times she was argumentative about the importance of following the safety procedures. As mentioned previously, Complainant visited the class, but there was no indication that sterile techniques were not utilized in her presence.

Complainant requested a full refund for the Student’s education. Based on the above information, the School can find no merit to Complainant’s claims, nor is there any evidence to support the allegations that the “business practices are unprofessional and geared solely on number of students participating, rather than QUALITY of education” and therefore denies her request. The School has provided the education as outlined in the Student’s admissions paperwork and has continually attempted to assist the Student with her academic performance. The School is happy to continue to assist the Student with her education and she is encouraged to contact the Campus President, Ms. ****** ********* at (503)892-8100 to discuss her options for returning to the School to complete her education.

In light of our response the School asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to address the Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Corinthian Colleges

Student Services Specialist

***** ******** ******

cc to file:  ******** *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Dear BBB and *******,
I was unable to attach the video of Miss ******'s class to this response.  Because of this, I have emailed a response to info@sandiego.bbb.org that has the video attachment.
Here is a copy and pasted response from the email that I sent

Please see the attached video showing non-sterile technique by the evening class teacher, Miss ******.  She did not wash her hands prior to this blood draw, nor in between other student draws.  The video speaks for itself.  Please notice my respectful response to the teacher when she requires the arm to be drawn to be, not straight, but at an angle, resting on the table.  This is not in accordance with any phlebotomy practice in the field. In fact, this demonstration shows a clear way for students to fail at the art of phlebotomy.
 In reference to the teacher leaving class for extended periods of time, my daughter informed me on a regular basis of the absence of Miss ****** in the classroom.  This can also be verified by my daughter's friend who attended many of the labs in order to help his friend get her scenarios completed because of the lack of organization in the classroom.  Please let me know if you would like him to give a statement through my attorney.  He is happy to do this.  There IS an ABUNDANCE of unattended classroom time.
Regarding "no documentation to support a problem with the evening class."  Yes, If it is not documented, it didn't happen, seems to be the rule of practice.  I urge you to read the complaints about your learning institution in Tigard ONLINE FROM MANY PAST STUDENTS...especially the ones referring to the behavior and practice of ******, Your manager under Bobby *********.  It was He who admitted that there is an "ongoing problem" with the evening classes and that this needed to be addressed.  From speaking with him, it is my understanding that the evening classes do not, in any way, represent the daytime classes.  I am willing to testify to this under oath.
I am prepared to respond further to EVERY claim that ****** Conner has expressed.  Obviously, she is listening to her staff defend themselves instead of launching a full investigation into the matter.
Furthermore, I was assured by the enrollment staff that the evening classes were geared toward any child that is on an IEP.  It appears that that was never documented by staff.  Most likely as the focus was on enrollment, not a good education.
May I add that FASFA has been calling us.  They have informed us that your establishment should have NEVER given us a loan because of the unresolved stundent grants from Clackamas Community College.  There is a $900 problem going on with a student grant check that my daughter never cashed.  Because she never "unenrolled" from CCC, the charges are pending.  The woman who handled our loan at the Tigard  ******* location assured us that there were no problems and that all of the paperwork was up to date and there were no issues with student loans or grants that needed to be addressed.  She was terminated from employment shortly after my daughter began classes at the end of January.
  Yes, I am asking for a complete refund.   I will save the other video that I have of Miss ******'s evening class that will show not only her incompetence as a teacher, but the disorganization of her classroom, for my next response.  
 
Respectfully submitted,

From: ******* *******************
To: *****************
Sent: Sunday, June 15, 2014 9:29:18 PM
Subject: *******
 
 
 
 
Sent via the Samsung Galaxy S™III, an AT&T 4G LTE smartphone
 
]

Regards,

****** *******

Business Response:

May 7, 2014

BBB of San Diego& Imperial Counties

RE:  ****** *******- #********

We received the rebuttal from ****** ******* (“Complainant”), mother of ******** ******* (the “Student”). ******* Institute, Tigard (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to further respond to Complainant’s concerns.

While the School appreciates receiving Complainant’s feedback regarding our response, she has not provided any new information in her rebuttal. Additionally, as addressed in the School’s original response, the Student is asked to contact the School herself to discuss her concerns.

The School would also like to point out that recording devices are not allowed on School property without express permission from the School. Despite this violation of policy on behalf of Complainant, the School saw no evidence of improper technique in the video provided.

The School again, respectfully declines the Student’s request for her educational funding to be returned to her and asks that the BBB find in favor and close the complaint.  We again thank the BBB for this opportunity to further address Complainant’s questions and concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes.  Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

 

****** ******

Student Services Specialist

Corinthian Colleges, Inc.

***** ********* *** ****

cc to file: ******** *******

7/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: HAD A MEAN NASTY EMAIL FROM ******* ***** BECAUSE A PROFESSOR THERE CHANGED MY WORK AND WHEN I COMPLAINED SHE THREATENED ME AND MY EDUCATION AND THTEY ARE CLAIMING HE CHANGED ASSIGNMENTS HE DIDNT AND WHEN I ASKED ABOUT FIXING PAPERS FOR BETTER GRADING HE SAYS NO HES RUDE.

Desired Settlement: WANT OUT OF COMP 2 OR FIRE WILLIAM JOHNSON OR I FILE CHARGES ON ALL OF STAFF CRIMINALLY

Business Response:

Ordinarily the School is more than happy to respond to customer concerns through the Better Business Bureau.  However, several members of the School’s staff and its corporate counsel have received notifications from Complainant that she has retained legal counsel in order to pursue legal action against the School.  In light of this the School feels it would not be appropriate to address Complainant’s concerns outside of the legal process, and encourages Complainant to have her attorney contact the School at 800-611-2101.

 

Sincerely,

************

Student Resolution Specialist - Student Incident Resolution Team

6/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am currently enrolled in Everest University Online S. Orlando FlWhen I got the break down for my tuition it stated over 8,000 dollars for room and meals. But I am attending online. My financial adviser informed me they do that so people will know who much it would cost for room and meals. But, if I applied and am attending online that should not be a factor in my tuition. And they refuse to sent the stifen to me.Thank you,********* ******

Desired Settlement: I would like the 8,000 dollar they claim on my break down is for students who need that informaion. But if I am attending online and it was clear when I filed for my grants and loans it was an online school, why would that even play a part in my tuition break down?

Business Response:

We received the complaint referenced above from ********* ****** (“Complainant”). Everest University (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant  alleges that the School has overcharged her for tuition. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

Complainant alleges that the School has charged her room and board despite being exclusively an  online institution.  The School would first like to clarify that at no point in its existence has it charged any students for room and board, and Complainant’s account history can attest that she has never incurred any charges other than tuition.  What Complainant is referring to is one of several items on her award letter that are classified as “indirect costs,” which are not charges but rather factors that establish a student’s total cost of attendance.  The U.S. Department of Education recognizes that there are more costs associated with attending college than simply tuition.  For example, students must be able to afford to feed and shelter themselves while pursuing a higher education, and since in many cases the time needed to succeed in college may reduce a student’s feasibility to earn a living, these indirect costs are factored into the total cost of attending college to increase the threshold of federal student aid a student may receive, known as “unmet need.”  Obviously online schools do not have dormitories or cafeterias, but the needs of online students are just the same as those who attend a ground school.  Since there is no specific cost for room and board for online schools, the U.S. Department of Education created standard allowances for these costs so that online students could still be able to receive stipends to assist with these expenses.  On the award letter Complainant references there is a $6,752.00 allowance for room and board and a $2,538.00 allowance for personal expenses which give Complainant the ability to receive stipends.  The School attempted to explain this to Complainant, however it appears that she still has misunderstood the information provided.  Additionally, contrary to Complainant’s claim, she was issued a stipend for $421.00 on May 16, 2014.

The School takes Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number below if you wish to discuss this matter in greater detail.

Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

6/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I need to have a disagreement settled with Everest University about the $275.00 balance that I owe them in order to get my official transcripts to get enrolled in my masters degree program asap. My academic adviser and the financial aid department did not do their job properly during my program to ensure that my financial aid was distributed properly. I was informed by my financial aid adviser when I enrolled for my bachelors degree that I would need to tell my academic adviser that I had to take a certain amount of classes each term in order for my program to be covered by financial aid. I informed my academic adviser of this in January of 2014, throughout the program I noticed that I was not being scheduled with the correct amount of classes, so I talked with my new academic adviser who told me that taking 6 classes per term would cost more. Also, during my 15 month program the financial aid department dispersed several stipend checks to me, instead of properly adding them to my ledger account to make sure the program was paid for by financial aid. I finished my program in April 2014 with a 3.93 GPA with no luck in getting a job yet, so I have decided to go back to school to get my masters degree to obtain some practicum hours for a better chance with getting a job, but I can't get my official transcripts due to the $275.00 that should have been paid for by financial aid, if everyone would have done their job properly. I have recently left a message with Everest to discuss this matter with them, however no one has returned my call, once again. At this time I do not have a job, or the money to pay the $275.00 that should have already been paid for by financial aid. My academic adviser and financial aid adviser should have made sure that my classes were scheduled accordingly and my financial aid funds were distributed properly.

Desired Settlement: I feel that I should not have to pay Everest the $275.00 in order to get my official transcripts at this time. I do not feel that I am responsible for the $275.00 balance on my account, I applied for financial aid, which gave me more than enough money to pay Everest. My academic adviser and financial aid adviser should have done their jobs properly to make sure that my program was properly funded by financial aid. I need my official transcripts asap to get enrolled for my masters program asap.

Business Response:

We received the complaint referenced above from ******* **** ***** (“Complainant”). Everest University (the “School”) thanks the BBB for this opportunity to respond to Complainant’s concerns and hopes that our response satisfactorily demonstrates the School’s appreciation of the BBB’s principles and purposes. In her complaint, Complainant states that the School failed to properly aplly her federal student aid to her tuition account. The School is pleased to provide the BBB with additional information that it believes will be highly relevant to the BBB’s evaluation of Complainant’s concerns and the appropriateness of the School’s response.

According to email exchanges between Complainant and members of the School’s staff, on September 1, 2013, during the 2013 summer academic term, Complainant sent an email to her academic advisor inquiring about the number of credit hours remaining in her bachelor program.  On September 6, 2013, Complainant’s advisor responded by advising that 12 classes would remain in her program at the conclusion of the summer term on October 6, 2013.  Additionally, her advisor asked if Complainant would prefer to take six classes in each of the following two terms or 4 classes in each of the following three, to which Complainant clarified that she would like to take six classes in each of the following two academic terms.  Subsequently, in conversation between Complainant and her financial aid advisor on September 20, 2013, Complainant was advised that her federal student aid would not cover her tuition in the 2013 fall and 2014 winter academic terms should she agree to take six classes in each term.  As such, she was clearly notified that she would have a tuition balance well ahead of the 2013 fall academic term.

Complainant also takes issue with the School’s issuance of stipend checks, stating “Also, during my 15 month program the financial aid department dispersed several stipend checks to me, instead of properly adding them to my ledger account to make sure the program was paid for by financial aid.”  The School feels it is important to clarify that when processing federal student aid, adherence to all governing regulations is of paramount importance.  One such regulation mandates that all credit balances derived from federal student aid must be resolved within 14 days of their creation according to the credit balance waiver completed by a student.  In Complainant’s case, she directed the School to issue all credit balances to her.  So Complainant’s comment regarding “… properly adding them to my ledger….” would have actually been inappropriate, as it would have violated federal regulations.  This is also why the School’s Financial Aid department advised the student of a funding deficiency six months before she graduated.

Based on all available records not only can the School find no evidence to suggest that it failed to act in good faith.  Moreover, contrary to her claims, the School has been able to find communications between its staff and Complainant which clearly demonstrate being advised of a tuition balance well in advance of graduation.  As such, if Complainant would like a copy of her official transcript she may contact the School’s collections department at 888-745-0160 for information on how to first pay her tuition balance.

The School takes the Complainant’s concerns very seriously and will offer any additional information upon request. We again thank the BBB for this opportunity to address Complainant’s concerns and to demonstrate the School’s commitment to the BBB’s principles and purposes. Please do not hesitate to contact me at the number and address below if you wish to discuss this matter in greater detail.


Sincerely,

****** ******

Student Resolution Specialist - Student Incident Resolution Team

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****

6/23/2014 Problems with Product/Service
6/20/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I went to everest and part of my schooling to graduate was to complete an externship and it was their respsonsibiliyy to assign one for me. They didnt give me an acceptional time period to prepare for it. They waited til my last week. Then they sent me to a very unproffesional environment. I didnt like it there and asked to transfer and everest started to be disrespectful towards me when i asked to transfer. They then told me i had to do it on my own. When I found a place I talked with both everest and da vita. It was agreed I start on a certain date. I called the day before that specific day and was told that they placed someone else in the spot I was given because everest did not follow thru with their duties. Now its been about a month later after school and i still have no extern site. I would like to push a lawsuit on everest for harassment when the lady told me to find my own extern place and unproffesionalism for them not doing their job correctly. I did everything I was supposed to do correctly. They did not. Now I want to sue them. I would like to sue them for at least 15000 dollars for 9 months worth salary i could have made working instead of schooling.

Desired Settlement: Like to sue for 9 months worth of salary that I could of had a job instead of going to school

Business Response:

June 2, 2014

Better Business Bureau of San Diego & Imperial Counties

RE:  ********* ******- #********

We received the above complaint from ********* ****** (the “Student”). ******* College, Grand Rapids (the “School”) thanks the Better Business Bureau (the “BBB”) for this opportunity to respond to the Student’s concerns.

The following information addresses the Student’s concerns

1.      The Student claims that she was not given “an acceptional [sic] time period to prepare for [externship]. They waited til my last week.”

Externship, while not conducted at the campus, is an extension of the educational program that is completed after the academic portion of the program.  During the admissions process, the Student reviewed and signed an Enrollment Agreement Addendum and Disclosures form that specifically addresses externship requirements.  In addition to this prevailing communication, throughout the educational program students are required to attend Career Services workshops geared toward preparing students for externships and career placement.  These workshops presented by Career Services focus on topics like resume development, mock interviews, and professionalism. During the fifth module of the program students attend an additional workshop dedicated specifically to the requirements for their externship, such as immunization requirements, timelines, and other requirements.  The Student was expected to attend this workshop during her fifth module in the program; however, the Student did not attend the workshop until her sixth module, and failed to comply with the immunization requirements until her ninth and final module.

2.      The Student claims “then they sent me to a very unprofessional environment.  I didn’t like it there and asked to transfer and ******* started to be disrespectful towards me when I asked to transfer.  They then told me I had to do it on my own.”

There are no records in indicate that the Student expressed any dissatisfaction regarding her externship site placement. On March 10, 2014, a few weeks prior to the intended start date of her externship.  The Student informed Career Services that she would only be able to attend an externship located within in a limited area and along her bus route, as she did not have another form of transportation.  Career Services recommended to the Student that she make efforts to secure a site that would meet her requirements while the School continued to assist in securing one for her. 

On March 17 2014 the Student’s resume was sent to an externship site along her bus route, only 11 miles from Student’s home for which she was offered the opportunity to extern. On March 24, 2014, she informed Career Services that she was unable to attend this site due to a personal issue. She was again encouraged to explore sites that best fit her needs while the School attempted to locate a second potential externship site.  

The Student did not attend the required Externship Meeting scheduled for March 26, 2014. The School scheduled a personal Externship Meeting with the Student on March 28, 2014.  In this meeting, it was agreed that while Career Services would continue to search for another site closer to her home, the Student would begin her externship on April 3, 2014 at the site secured by the School.

On the Student’s first day of externship she was late.  Despite this first impression, the site agreed to continue