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BBB Accredited Business sinceAdditional Locations
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This company offers a bookkeeping and accounting training center.
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A BBB Accredited Business since
BBB has determined that American Business College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Business College include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. William R Setterlund, President/CPA
Number of Employees
Schools - Business & Vocational Schools - Academic - Colleges & Universities
Method(s) of PaymentCash, check, all credit cards, plus in house financing.
Alternate Business NamesThe Accounting Academy
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I enrolled with The Accounting Academy in the fall of 2012. I did so with the hope of learning how to utilize programs like **********, ***** and ********* (****). With the help of the State of California, through my unemployment benefits, I was able to get tuition aid which covered half of the cost of the program offered. I was in the program through the end of the year, which covered **********. I also made monthly payments to cover the 2nd half of my tuition still owed. Unfortunately, I had to leave for ******* for personal reasons. I was helping a family member recover from surgery. I did not finish the 2nd half of my enrollment, yet The Accounting Academy insisted on collecting. I never collected on the 2nd half of my schooling, but the school keeps billing me and adding on late fees. I couldn't even go back to finish because they wanted over $1000.00 to come back. The school has already been paid more than half the cost of their tuition costs but they have not fulfilled their end. They have sent this to collections and my credit is being adversely affected. It is not right for them to expect more money when they have not allowed me to finish what is owed to me as well.
Desired Settlement: I want to have this debt cleared as they never finished their end of the agreement. They took the money from me and the state, but refused to finish their part to let me complete my education. Remove this from collections, remove late fees and remove adverse marks on my credit report.
Business Response: Dear BBB:
The student has never contacted us about this matter...this is is the very first time we have heard about the issue. The school has a formal student complaint process that conforms to state regulatory requirements. At the beginning of each session, students are given a copy of a complaint form that documents any issues a student may have. If the school cannot resolve the issues, the student has the recourse of contacting the Bureau for Private Post Secondary Education.
The student never documented his issue as required by the Enrollment Agreement.
The student enrolled in our training program of 25 weeks and 400 hours on 9/17/12 and continued his training through 1/17/13 when he requested a temporary leave of absence. We continued to hold open his spot in the classroom as he indicated that he would return. He never returned to class and he never submitted a required written notice of termination as required by the Enrollment Agreement. Based on these enrollment dates, the student completed close to 70% of the program, not one-half as indicated.
Total tuition was $7,475, of which the San Diego Workforce Partnership provided him a grant for $5,000. The student signed a 36-month installment note for the balance of $2,475 with monthly payments of $76.42, with the first payment due 10/17/12.
It quickly became apparent that the student was not serious about meeting his student loan obligation. He delayed making any payments for several months, until the school received his first payment 1/19/13. To date, the student has made only six of the 36 payments due on his note with the last on received 5/7/13.
He stopped making payments after that date. Our reasonable request for resumption of his training was for him to simply bring his past due note payments current.
The school never refused the student an opportunity to complete his training. The school was always here for him, and held an opening for him for several months hoping he would return to class. We never heard from him again until we received this complaint.
Mail to the student were return by the Post Office marked 'Not Deliverable as Addressed-Unable to Forward.' Thus, the past due loan rab its course, which resulted in the student's account going to collection.
The school is more than willing to work with the student in order to obtain a resolution to this issue.
******* *********** *** (ret.)
President & Education Director
American Business College, Inc.
dba The Accounting Academy
**** ******** **** ***** *
San Diego, CA 92111 T: ************ F:************
Better Business Bureau:
It is not right that he receives $5456.00, when I have only been able to complete HALF of the program. Mr. ********** is so tied down by technicalities. He was NOT so concerned about taking the $5000.00 from the state for a start track earlier than when I was really able to begin. I will be contacting the State Career Center if this is not resolved.
Business Response: At the school's request today, the student's tuition installment loan has been cancelled by the collection agency and appropriate notifications distributed as required.