If yes, click here to login.
BBB Accredited Business since
Phone: (619) 260-4600 Fax: (619) 260-6833 5998 Alcala Park, San Diego, CA 92110
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers college educations.
A BBB Accredited Business since
BBB has determined that University of San Diego meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for University of San Diego include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDr. Mary E Lyons PhD, President
Number of Employees
Schools - Academic - Colleges & Universities
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Industry TipsStudent Loans and Consolidation
5998 Alcala Park
San Diego, CA 92110 (619) 260-4600 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My name is ***** *******-******, and I was on track to transfer as a Junior in Fall of 2013- I had been admitted back in February of 2013, and went through the application process as normal. However, soon after I submitted my documents to be processed at the Financial Aid Office, I began to run into issue after issue at USD.Despite sending the necessary documents for the FAFSA and loans (through signature-required Certified Mail, I might add) in early and mid-June, every time I checked my student portal, I saw that most of them had not been processed; there were yellow triangles indicating that the papers had been received, but not reviewed. After inquiring about this and following the advice to just wait it out, in July I saw that the papers had still not been processed by the Financial Aid Office, completely hindering my progress, as I was unable to accept loans and obtain grants that were absolutely imperative to my attending USD- my family was anxiously awaiting any updates so that we would know what changes to our lifestyle we would need to make to make ends meet.When no progress was made, I called numerous times to the Financial Aid Office, and was told that the entirety of my documents were left unseen because of an alleged error on one of them. I promptly mailed an amended copy of the single paper in early July, and once again waited for the documents to be reviewed. Weeks passed with no changes, but I did notice that USD had begun billing me for the resources I would be using during my attendance. It struck me as odd and frustrating that employees at USD were quick to process my $500 deposit and charge me thousands more, but unable to fulfill their duties to ensure that I would even be able to pay for tuition.On August 13th, I attended my scheduled campus tour, and made it a point to stop at both the Admissions Office and the One Stop Student Center. At the Student Center, an employee named Alison Do informed me that there was still an error on one of my papers, to which I told her I'd already been down that road a month earlier, as I sent a new document. In a bizarre and unprofessional move, Ms. Do handed me a sheet of plain white paper, and had me write that all records (were) correct and no modifications needed, as well as date and sign the paper. She then told me the documents would finally be processed, and to wait a few weeks. This last-ditch effort to rectify my situation was in vain, as the Fall semester was literally two weeks away. There was no way I could wait for my documents to possibly be reviewed, receive my financial aid, enroll in and pay for classes, buy meal plans, pick up and move from Culver City to San Diego, and pay for everything else all within two weeks.After a long and devastating consultation with my family, I decided that it was virtually impossible to put that sort of strain on myself and my mother, who would be the sole bearer of most of the financial burden. I then emailed Admissions to tell them of my decision to defer to Spring 2014; after speaking with ***** Di **** via email, my deferment was authorized on August 30th and I successfully withdrew for the semester. I was told that my deposit could be used to hold my place in Spring 2014, so all I had to do was wait, once again. In November, when I was expecting a new enrollment packet, I instead discovered that I had a balance of $665.00, charged by USD for not moving in, when I had clearly unenrolled from the semester months before due to their inadequacy. I promptly contacted the Housing department, and emailed Candace ****** to try and figure out what was going on. Ms. ****** confirmed my situation with Ms. Di ****, but did not remove the charge. Instead, she lowered it to a still-questionable $405, as I was still being charged for not moving in.This, combined with the fact that my documents had still not been processed fully in November 2013, prompted me to try my luck elsewhere, at a more professional institution. I completely unenrolled via my USD Student Portal, and sent a formal letter explaining my situation to Director of Admissions Minh-Ha Hoang, who had just recently mailed me and said my deposit still stood. In my letter, I requested my initial deposit back, as it was no longer holding my place at USD, but I have not received a response from anyone, despite my letter being Certified, meaning it required a signature to be received. I find it very unprofessional and unethical for these people at University of San Diego to be both withholding my $500 deposit, and attempting to bill me $400 for their own incompetence. This has been the most trying time of my life, and not only has my academic career been put on hold indefinitely, my family has been stressed and pushed to the limit over these problems. I am tired of my letters and calls going unanswered, and tired of my funds being withheld unfairly. I would think a Director might have at least a generic message for me, yet ******* ***** has completely ignored my communication attempts, perhaps in favor of protecting unqualified employees. I have already gone to the Better Business Bureau, and the Federal Trade Commission, regarding my refund and the ludicrous fees being unjustly charged by a university that apparently cannot process students' documents for attendance, but can process bills and deposits. I do hope that through this, I will finally be able to settle what has been an arduous 10 months, receive my $500 deposit, have the move-in fee deducted, and move on with my academic labors.
Desired Settlement: Refund my $500 and not charge me anything for their unprofessional incompetence
The Better Business Bureau sent a letter dated 12/19/2013 regarding complaint ******* to the
Read Complaint Details
Complaint: The University of San Diego School of Law provides student health insurance through a company called ******** ******. Students that already have preexisting health insurance can waive this student insurance to avoid any additional fees. I am currently a third year law student at the University of San Diego. I was recently notified by my financial aid office that my financial aid amount is lower than expected because I have been charged 1,929.00$. I have spent the last two months attempting to waive my insurance through ******** ******. I have called them over 8 times, left voice mails, emailed, and chatted with customer support. Yet, they have still failed to cancel my student insurance despite the fact that I have insurance through my parents HMO. I have contacted both the Financial Aid department of the school and the Student Affairs department yet have not heard back from them. I am extremely frustrated because the money that I should be receiving to cover my living expenses, food, housing, and books is now going to insurance that I do not need.
Desired Settlement: I would like the University of San Diego School of Law to cancel my student insurance and refund $1,929.00 to my student account.