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BBB Accredited Business sinceAdditional Locations
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This company offers higher education, research and medical care.
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A BBB Accredited Business since
BBB has determined that UC San Diego meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for UC San Diego include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Pradeep K Khosla, Chancellor Mr. Pierre Ouilett, Vice Chancellor for Business Affairs & CFO Mr. Steven Relyea, Vice Chancellor for Business Affairs
Number of Employees
Schools - Academic - Colleges & Universities
Alternate Business NamesUCSD University of California San Diego
BBB Program Participation
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BBB Complaint Process
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Additional Phone Numbers
- (858) 534-3390(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a parking citation from said company on a vehicle that has never been registered to me. I spoke with the UCSD and they stated my name, ******* ****** in LA area, and a " ** ******** " . I have bought vehicles from ******* ****** but I have no idea who "* ********" is. After submitting Statement of Facts letter to UCSD back in Sept. 2013 they still say the car is mine and have now sent me to a collection agency. I'm 84 years old and have never been sent to collections, I feel they are harassing me and trying to scare me into paying this bill. I might also note that the violation is from 10/02/2012 and my first received correspondence from UCSD was end of July of 2013. After debating with ( ***** and ******* ***** ) and talking to the DMV they have since mailed out a 2nd and Final notice and the bill is and now my name has been sent to collections. With a bill that doesn't belong to me and over $150 dollars.
Desired Settlement: The outcome I'm looking for is for UCSD to stop sending me bills and sending me to collections for a violation that has nothing to do with me. I have no idea how they came up with my name or address or anything.
Good morning Mr. ********,
Problems with Product/Service
Read Complaint Details
Complaint: I received a parking ticket from the University for parking in their lot. I have a valid, unexpired permit which was displayed on my dashboard, as instructed, face up. I was in the proper stall type. The ticket stated in the comments that no permit was present. When I came to my car I immediately took a picture of my windshield showing the ticket 1.5 ft away from my visible and easily legible, valid permit. I contested the ticket. This was not approved but the amount decreased with no explanation other than that they could not honor my reason for dismissing the ticket. I requested directions on what other steps I could take to dismiss this. I was told that I could go to a hearing (after paying the full amount) to possibly get a refund but would not be eligible for the lost wages from missing work for the hearing. I paid the ticket but am left very frustrated because it appears that a ticket can be written and upheld despite proper permit. It appears that there is no protection against further tickets despite trying to follow all the parking regulations. It bothers me because I have to go to that facility frequently in the future and am left without confidence in any way to avoid this type of unfair expense.
Desired Settlement: I'd like my money back and a reasonable explanation of how I could be ticketed in this way.
The Better Business Bureau
5050 Murphy Canyon, Suite 110
San Diego, CA 92123
SUBJECT: Complaint 10 # ******* submitted 7/13/2012
I am enclosing the text of the response sent directly to the consumer as a result of your letter to us concerning his complaint. We have removed identifying information and just included the text from the letter itself.
"SUBJECT: BBB ID ******* submitted 7/13/2012
We have explored the circumstances regarding your complaint and without having a
specific citation number referenced in your letter to the BBB, have reviewed a number of
citations allegedly issued to you, as follows:
• Citation #********, 5/17/2012 - Appeal granted, the fine was reduced to an
• Citation #********, 03/01/2012 - Appealed granted, citation dismissed.
• Citation #********, 10/06/2011- Appeal granted, citation dismissed.
• Citation #********, 06/22/2011- Citation paid in full.
• Citation #********, 10/30/2009 - Appeal granted, the fine was reduced to an
Our Three Level appeals process can be found online at
and is well established. Based on your past experiences in utilizing the process as
documented above, and the results obtained, it appears the process worked effectively
given that your most recent appeal was granted as we were not able to substantiate your
assertions, and adjudication reduced the fine to an Administrative Fee only.
We appreciate the opportunity to respond to your BBB complaint, and hope this clarifies our position. Please note that all appeals may be handled in writing and it is not necessary to appear in person.
Assistant Vice Chancellor"
Please let me know if you have additional questions or wish further information in response to this complaint.
********** **** ** ********
cc.: Vice Chancellor ** ****** - External and Business Affairs
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr ********* did not respond to my complaint in any specific manner. His letter states that a specific citation number was not referenced in my letter to the BBB but then lists the citation (#********, which is the one in question) as having the appeal granted and fine reduced to an Administrative Fee.
What I would still like to know, is what UCSD Parking's justification is for charging me any fee, administrative or fine, for parking in the correct space, at the correct time, with the correct permit, clearly displayed, as instructed on my dashboard. (As documented in timed and dated photos I previously submitted.) I would like to know how I can protect myself from this type of unnecessary expense in the future.
Mr ********* also asserts in his response that the UCSD "Three Level appeals process" is "well established" and "worked effectively given that my most recent appeal was granted". It was effective only for the University and not for me. My initial appeal resulted in my fee being lowered, but without any explanation of why I would have to pay a fee at all. To appeal at the next level (per the printed correspondence I received), I would have to first pay the fee and then appear at a hearing during business hours at an inconvenient location, which would, in the end cost me more than the ticket given the time off from work. While it may be well established, it is very cumbersome, unfair to the consumer, and effective only in protecting funds for the University obtained from incorrectly placed parking citations.
Below is the response I received from UCSD Transportation Services. In addition, ****** ****** has contacted the complainant directly and left a voicemail message to contact him re: the refund of the charges.
Please let me know if you need additional information. Thank you.
From: ******* ******
Sent: Tuesday, September 11, 2012 4:07 PM
To: ******, ********
Subject: RE: BBB Complaint - ID *******
In reviewing the information we have on this BBB complaint (ID #*******) and the associated citation, I have asked Transportation Services to refund the charges. Under the system that was in place, there was a possibility that the permit could have been missed by the person issuing citations, depending on dash location. The new controls and systems that are in place remove this issue and should avoid possible questions on this type of citation. The new permit is a hanging permit, which is more visible. Additional changes include photo back up for violations to verify the issue addressed in the citation, this citation didn't have additional back up.
Please let me know if you would like me to forward this to BBB or if you would like a more formal response for their records.
****** ******* **** ****
Read Complaint Details
Complaint: They did not give me a bill clearly stating that my baby had a copay. They gave me a bill only stating that I had a copay, which I paid. I understand that people are punished if they do not pay bills by giving them to collection agencies, but my situation should not have been punished because I was not informed that I had a bill to pay for him. They have breached my trust. I also asked the billing center, if I could talk to their manager not someone at the collection agency. A lady name ****** from UCSD supposedly said, "Sure, ask for ***** or *****." It turns out they are not from UCSD but from the collections agency. When billing center sees that a bill went to collections, they automatically send it to the California Business Bureau so you think your still talking to UCSD. However, you are not, you are talking to another business so they should state it right away who they are, but they mislead you into thinking they are also part of UCSD.
Desired Settlement: UCSD needs to clarify their bills to patients showing its for the babies and not for them; need to clarify that they are going to transfer you to someone else besides UCSD, if they do; should not mislead you into thinking that they are transferring you to their boss, when they are transferring you to independent contractors outside the real office. They should only punish those who have a history of not paying bills not people that do. I want a refund of the late fees that CBB made me pay.
July 3, 2012