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BBB Accredited Business since
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This company offers proprietary, vocational education.
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A BBB Accredited Business since
BBB has determined that Kaplan College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kaplan College include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Dr #400, Sacramento CA 95833
Phone Number: 888-370-7589
Fax Number: 916-263-1897
The number is 3703221.
Type of Entity
Business ManagementMr. Kevin Prehn, Regional VP Mr. Mitch Sudy, Vice President of Operations
Number of Employees
Schools - Academic - Colleges & Universities
Alternate Business NamesMaric Learning Systems
9055 Balboa Ave
San Diego, CA 92123 (858) 279-4500 (800) 935-1857 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 935-1857(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/12/2015||Billing/Collection Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: My experience through the ADN program has been a nightmare. Policies were changed mid semesters and students were told one thing , while others were told other things. We had great teachers quit mid semester as well as others who were fired (they were the ones we actually praised the most during our schooling). I finished my ADN program in September '14 and was told we needed to comeback to the school when we received our ATT to register for the test and the school would pay for the test. I moved from California the day our schooling ended and contacted the Assistant director of nursing in Mid October to tell her that I was wondering how I would get my test and registration taken care of since I no longer lived in the state. She assured me she would work with me to register and I wouldn't have to go back to do that. I then received my ATT 2 days after the email and called her immediately to try and schedule my NCLEX. I then waited for almost a week with no response. So I went online and registered myself as well as paying for the test. I then received a call back after I had registered for my test and explained what I did only to find out that I would not get reimbursed. I was upset but told myself to just eat the 200.00 that Kaplan stated they would pay for because it was my fault to assume it would be easy to get reimbursed. I then received an email incentive from the school just days before I was to take my NCLEX stating I could receive a 250.00 gift card if I jumped through hoops taking multiple tests and remediating all the test and 1200+ extra questions before I took my NCEX as well as passing my NCLEX on the first try. It would have been impossible to do all the tests and questions and remediated all of this before my test. I took My NCLEX and passed on my first try. I emailed asking if I would still be able to participate and have not received a response to the incentive . I am just very upset to think that I am out of a possible $450.00 . I have over 50,000 in student loans and if things were explained and the incentive was put out there giving each student same amount of time and opportunity then I wouldn't be having this issue. Between all the constant changes in policies with testing and grading, as well inconsistencies.I feel like you might have more problems on your hand than just mine. I am very upset to think that I am out of pocket 200.00 for a test that everyone else had paid for by Kaplan,as well as the opportunity to get an extra 250.00 gift card that everyone else who is taking their tests weeks after me can get
Desired Settlement: Honestly, If I could get the money back I would be thrilled, but seeing as how I have already made a complaint with the corporate office of Kaplan and I haven't even received a response like I was promised in the email that was automatically generated I would doubt I could get it from them still. I have spent so much money and I feel like the money was not well spent. Just a bummer I didn't look on the BBB before I chose this school
Dear ******* *****,
Re: Complaint ID # ********We have reached out to the student to address her concerns. This matter has been resolved to the student's satisfaction.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Read Complaint Details
Complaint: Kaplan college is using money from Veteran GI Bill leaving the Veteran in debt. Kaplan will certify our classes to the VA. The VA will pay the full cost of the class to Kaplan. Then Kaplan will go back and change the certification of the Veteran. This causes an education over payment to be paid by the veteran back to the VA, and Kaplan gets to keep the extra money that should have been paid to the veteran for their GI Bill. It a perfect bait and switch scam that is targeting a large group of veterans at Kaplan College. When we approached Kaplan they will not deal with us to correct the situation.
Desired Settlement: That Kaplan stop stealing US Veteran GI Bill money and refund debts they have caused the Veteran to occur while taking our money.
May 27, 2014***** *****
The Better Business Bureau
** East 33rd Street - 12th Floor
New York, NY 10016
Re: Case #********* ***** ****
Kaplan College would like to thank the Better Business Bureau for contacting us regarding the inquiry submitted by one of our current students, ***** ****. We take seriously any indication that our students may be dissatisfied with their experience at Kaplan College San Diego, and we appreciate the opportunity to address this matter.
Upon receipt of this complaint, Kaplan College San Diego has been in direct contact with *** **** to discuss his concerns. He is aware of the documentation that he needs to provide the campus to resolve the matter. We are confident that his concerns will be resolved to his satisfaction.
We hope that this response is helpful. Please notify me should you require additional information.
|2/22/2013||Problems with Product/Service | Complaint Details Unavailable|