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BBB Accredited Business since
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This company offers vocatational training in the health fields.
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A BBB Accredited Business since
BBB has determined that Concorde Career College Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Concorde Career College Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Dr #400, Sacramento CA 95833
Phone Number: 888-370-7589
Fax Number: 916-263-1897
The number is 3700721.
Type of Entity
Business ManagementMr. Mike Couling, Campus President Mr. Timothy Foster, Chairman & CEO Ms. Yvonne Marsh, Vice President - Secretary Ms. Floreda Mary, Director of Student Affairs Ms. Rachel Saffel, Campus President
Number of Employees
Schools - Academic - Colleges & Universities
Alternate Business NamesConcorde Career Institute Inc
4393 Imperial Ave #100
San Diego, CA 92113 (800) 693-7010 (619) 688-0800 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 693-7010(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I registered for a class that would qualify me for a career in insurance billing and coding. I was charged 13,000.00 for a 9 month course. I applied for a loan which the schoo lappropriated and I received no accounting as to where the funds were allocated. After completing my course, I am working as a porter for a condominium because the placement service at the school failed to help me secure employment in my field.
Desired Settlement: I wish to be refunded for the tuition charged by the school since the course I completed was useless in my search for employment.
June 25, 2014
Better Business Bureau:
I would like to respond to several of the statements made in the letter received from **** ******* of Concorde Career College. To Begin:
1. I am aware that Concorde does not promise guaranteed employment however it does emphasize that they have a successful placement service available to graduates of its various programs. In my experience this was not the case. On one occasion, I was sent on a job interview that I was not qualified for. The employer was looking for someone with a totally different set of job qualifications. He wondered why I was even sent on the interview for the position. This experience was repeated on several occasions.bbb.org
2. On two occasions when I attempted to use the placement services there was no-one there to assist me.
3. My resume lacks polish and punch and there was no-one available or qualified to help me make it more attractive to potential employers.
4. I am also concerned over the loan that Concorde “helped” me obtain at a rate of 8.5% interest. This is an exorbitant rate for a student loan and I wonder why there were not more reasonable alternatives offered.
In conclusion, the experience has left me with a bitter taste of failure. I am of Hispanic descent and I wanted to make a better life for myself than janitorial, or fast food employment. I believed this career path would lead to a professional position and an opportunity to improve my life. All that is left me is a large debt that is borne not only by me but also my family.
August 15, 2014
Problems with Product/Service
Read Complaint Details
Complaint: I am a veteran student utilizing the post 9/11 GI bill. The VA paid the tuition for my entire third term, but I failed after a few weeks. I am obligated to pay the tuition back for the time that I did not attend school. Concorde was supposed to refund me the remainder of the tuition (which is $4113.21) so that i can pay the VA. That was December 2012. It is now roughly 3 months later and I have yet to get the money back. I spoke with the Veterans student representative when I failed in December, and she told me in her office that once they figured out how much tuition I owed for the time I attended, I would receive the refund. She told me it would be about 30 days. I received a letter from the debt management department at the VA stating that my debt was going to go to collections. I have called and left voicemails and still no response.
Desired Settlement: I would just really like the money I owe the VA back, and to not be ignored.
March 28, 20 I3
BBB of San Diego
4747 Viewridge Ave. Suite 200
San Diego, CA 92I23
Dear Ms. *****,
This letter is in response to the complaint ID: *******, regarding ***** **********.
As a healthcare education college that prides itself on student outcomes, student centered support, and
customer service, we are disappointed when one of our students feels we have given an inadequate level
In the case of our Financial Aid Department not refunding $4, I13 .21 to Ms. **********, after careful
review and per our Cancellation and Refund Policy under Pro Rata Refund Calculation," If a student
withdraws after the 75% point of the period of enrollment for which they have been charged; the student
shall be obligated for the tuition charged for the entire period of enrollment and not entitled to any
The US Department of Veterans Affairs paid Concorde Career College for the entire year. Concorde
Career College is entitled to retain the full amount paid on behalf of the student (per the US Department
of Veterans Affairs policy). The balance owed to the student is $86.73, and will be available for pick up
on April I 20 I3. I have personally contacted Ms. **********, informing her that the refund check will be
available on April I 2013.
Should you have any further questions, please do not hesitate to contact me at ****@concorde.edu or at
****** ** ***
Director of Operations
Concorde Career College- San Diego, CA
Cc: **** *******- Campus President