BBB Accredited Business since

PLH Products Inc

Phone: (714) 739-6600 Fax: (714) 739-6605 View Additional Phone Numbers 6655 Knott Ave, Buena Park, CA 90620 http://www.plhproducts.com View Additional Web Addresses

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Description

This company offers saunas, sauna equipment, & supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PLH Products Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PLH Products Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on PLH Products Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: Business started: 09/02/1992 in CA Business incorporated: 09/02/1992 in CA
Type of Entity

Corporation

Business Management
Mr. Kyung Park, President Mr. Sang Lee, Vice President Mr. Logan Ross, Director
Contact Information
Customer Contact: Mr. Sang Lee, Vice President
Principal: Mr. Kyung Park, President
Number of Employees

30

Business Category

Sauna Equipment & Supplies Furniture Manufacturers

Alternate Business Names
Affordable Sauna Cedar Delite CedarTec Health Mate Sauna Health Partner Sauna Pacific Cedar Supply Sun Spirit

Additional Locations

  • 6655 Knott Ave

    Buena Park, CA 90620 (714) 739-6600 (800) 946-6001 (714) 739-6644

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (714) 739-6644(Phone)
  • (800) 946-6001(Phone)
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Complaint Detail(s)

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 1/13/2014 I spoke with "****" (************ *** ***) regarding an order for a replacement power supply for sauna model *********** The power supply is an Appro International model *********** **** stated that the power supply has been upgraded and is on back order for about 4 weeks. **** took my credit card information and was supposed to send the product once available along with an email receipt. I've attempted to contact **** numerous times since the 4 week point in Mid-February; unfortunately he never answers the phone or returns a voice mail. I sent an email to customer service at ******************************* on March 21 but never received a response.I would attempt to take my business elsewhere but this item appears to be an exclusive product for this vendor.Any assistance in resolving this matter appreciated.

Desired Settlement: Request power supply so I can put my sauna back in operation.

Business Response:

Dear Mr. ******* ******,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to us getting you warranty parts in a timely fashion and for the poor communication with our customer service representative.

At PLH Products, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation I have found multiple factors that have attributed to the lack of communication and delay in your power supply shipment. 

First of all I want to address the lack of communication with you from our customer service team. Earlier this year we implemented new phone systems and computer systems here at PLH and with this came some unseen challenges from lost voicemails and large amounts of downtime and I am sorry that you may of been a part of that. We have also hired additional customer service staff so we can keep what I feel is outstanding service. I was also just informed that your power supply should ship out in the next 10 days at the very latest as the container that they came in on got held up in a customs inspections. 

I have added a note on your account to waive the shipping fees for the power supply and ****  will notify you on the day that it gets shipped out. 

We deeply value your relationship with PLH Products and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.

Yours in service,

***** ****

Business Development

**** ***** **** ***** ***** ** ***** *******  *************** ****** *********************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ******

12/9/2013 Problems with Product/Service