BBB Accredited Business since
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This company offers saunas, sauna equipment, & supplies.
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A BBB Accredited Business since
BBB has determined that PLH Products Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PLH Products Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Kyung Park, President Mr. Sang Lee, Vice President Mr. Logan Ross, Director
Number of Employees
Sauna Equipment & Supplies Furniture Manufacturers
Alternate Business NamesAffordable Sauna Cedar Delite CedarTec Health Mate Sauna Health Partner Sauna Pacific Cedar Supply Sun Spirit
6655 Knott Ave
Buena Park, CA 90620 (714) 739-6600 (800) 946-6001 (714) 739-6644 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (714) 739-6644(Phone)
- (800) 946-6001(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 1/13/2014 I spoke with "****" (************ *** ***) regarding an order for a replacement power supply for sauna model *********** The power supply is an Appro International model *********** **** stated that the power supply has been upgraded and is on back order for about 4 weeks. **** took my credit card information and was supposed to send the product once available along with an email receipt. I've attempted to contact **** numerous times since the 4 week point in Mid-February; unfortunately he never answers the phone or returns a voice mail. I sent an email to customer service at ******************************* on March 21 but never received a response.I would attempt to take my business elsewhere but this item appears to be an exclusive product for this vendor.Any assistance in resolving this matter appreciated.
Desired Settlement: Request power supply so I can put my sauna back in operation.
Dear Mr. ******* ******,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to us getting you warranty parts in a timely fashion and for the poor communication with our customer service representative.
At PLH Products, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation I have found multiple factors that have attributed to the lack of communication and delay in your power supply shipment.
First of all I want to address the lack of communication with you from our customer service team. Earlier this year we implemented new phone systems and computer systems here at PLH and with this came some unseen challenges from lost voicemails and large amounts of downtime and I am sorry that you may of been a part of that. We have also hired additional customer service staff so we can keep what I feel is outstanding service. I was also just informed that your power supply should ship out in the next 10 days at the very latest as the container that they came in on got held up in a customs inspections.
I have added a note on your account to waive the shipping fees for the power supply and **** will notify you on the day that it gets shipped out.
We deeply value your relationship with PLH Products and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.
Yours in service,
**** ***** **** ***** ***** ** ***** ******* *************** ****** *********************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
|12/9/2013||Problems with Product/Service|