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Find a Location

Charlotte Russe Inc has 474 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Charlotte Russe Inc

      5910 Pacific Center Blvd #120 San Diego, CA 92121

    • Charlotte Russe Inc

      5000 Arizona Mills Circle #640 Tempe, AZ 85282

    • Charlotte Russe Inc

      2525 El Camino Real #261 Carlsbad, CA 92008

    • Charlotte Russe Inc

      4525 La Jolla Village Dr San Diego, CA 92122

    • Charlotte Russe Inc

      1640 Camino Del Rio N San Diego, CA 92108

    Business ProfileforCharlotte Russe Inc

    Retail Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 02/03/2019, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 19-10214-LSS. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court 19801, 824 N Market St, Wilmington Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers apparel and accessory retail services.

    Business Details

    This is a multi-location business.

    Find a Location

    Charlotte Russe Inc has 474 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Charlotte Russe Inc

        5910 Pacific Center Blvd #120 San Diego, CA 92121

      • Charlotte Russe Inc

        5000 Arizona Mills Circle #640 Tempe, AZ 85282

      • Charlotte Russe Inc

        2525 El Camino Real #261 Carlsbad, CA 92008

      • Charlotte Russe Inc

        4525 La Jolla Village Dr San Diego, CA 92122

      • Charlotte Russe Inc

        1640 Camino Del Rio N San Diego, CA 92108

      Headquarters
      5910 Pacific Center Blvd #120, San Diego, CA 92121
      BBB File Opened:
      8/4/1997
      Years in Business:
      48
      Business Started:
      8/15/1975
      Business Incorporated:
      8/15/1975
      Type of Entity:
      Corporation
      Alternate Business Name
      • Charlotte Russe
      Additional Contact Information

      Fax Numbers

      • (858) 875-0329
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      33 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/15/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      During my purchase in Charlotte Russe today, I was verbally assaulted, and almost physically attacked by one of the store employee, associates friends who were not even employees of the store. The Two male friends that were hanging out by the check out line. The store manager was there the entire time, and did not de-escalate the situation. This was in front of my two minor young children. I was called a *****, and to shut the * up. The male individual came charging towards me and I was very fearful.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michelle S

      1 star

      12/21/2023

      They labeled an entire rack $5, which rang up as $10 but because they dont let you see your items as they tally up we didnt know until she handed the receipt to us. We showed her the rack having dozens of the same shirts all listed at $5. She said they were on the wrong rack and that the $5 shirts had a red sticker on them. Not a single shirt had a red tag, nor any other item on these racks. Even though we never left the store and paid debit, she refused to honor the price of the shirt and when we asked for a refund for the 3 shirts totaling $30 we only were given store credit. This is plain wrong. Their holiday return policy starting after November 19th says we can be refunded original payment which was debit card not Apple Pay or anything else. How can you con people into buying your things like that? No matter what you were going to get as much money as you wanted and we would in turn be left with ONLY SPENDING IT AT THIS STORE. This happened Dec 20, 2023 mid-day. One person working as far as I noticed. She was dismissive, lied through her teeth making up reasons why this rack wasnt $5 and displayed shady behavior.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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