BBB Business Review

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BBB Accredited Business since

Jack In The Box Inc

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Phone: (858) 522-4716 Fax: (858) 571-2225 View Additional Phone Numbers 9330 Balboa Ave, San Diego, CA 92123 http://www.jackinthebox.com View Additional Web Addresses



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Description

This company offers fast food restaurant services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jack In The Box Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Jack In The Box Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 113 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

113 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 5
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 91
Total Closed Complaints 113

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Jack In The Box Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: April 26, 1994 Business started: 01/01/1951 in CA Business incorporated 08/13/1971 in DE
Type of Entity

Corporation

Business Management
Mr. Lenny Comma, CEO
Contact Information
Principal: Mr. Lenny Comma, CEO
Related Businesses
Qdoba Mexican Grill
Number of Employees

3,000

Business Category

Restaurants Restaurants

Alternate Business Names
Jack-in-the-Box
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

CA Dept of Public Health Food and Drug Branch 1500 Capitol Avenue MS 7602, Sacramento CA 997435 Phone Number: (916) 650-6500 http://www.cdph.ca.gov/programs/Pages/FDB%20Food%20and%20Drug%20Branch.aspx FDBinfo@cdph.ca.gov

Industry Tips
Employment Disputes
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.