BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties
Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers property management services, residential and commercial units, forwarding planning consulting, and escrow services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FirstService Residential California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for FirstService Residential California include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on FirstService Residential California
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: Business started: 08/06/1980 in CA Business started locally: 08/06/1980 Business incorporated: 12/31/2011 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bob Cardoza, CEO Ms. Heidi Grouya
Contact Information
Principal: Mr. Bob Cardoza, CEO
Customer Contact: Ms. Heidi Grouya
Number of Employees

275

Business Category

Property Management

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
FirstService Residential California LLC

Additional Locations

  • 15241 Laguna Canyon Rd

    Irvine, CA 92618 (949) 448-6000 (800) 428-5588

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (949) 448-6000(Phone)
X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

9/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: While on deployment I was charged multiple fines for modifications to my yard through my HOA serviced by FirstService Residential (FSR). Upon returning I communicated, corrected and received approval of all modifications. Upon approval I requested an account ledger of all fines, I received the ledger on 1FEB14 and requested a waiver to submit to the HOA board through FSR on 20FEB14. The request was sent to the stated parties in the instructions provided on the waiver request form, which I received confirmation from the corporate office that it was received and forwarded to the Community Manager (CM). I did not receive any update on my request in which I attempted multiple contact attempts to the Community Manager, when I finally did speak with her (Ms. ******* ******) and received an irrelevant excuse as to why she did not have it. I sent an e-mail with the scanned copy of the original faxed copy with a time and date stamp and confirmation of receipt on 14MAR14. I heard nothing and received no reply. I called the CM multiple times and left voicemails with request for status updates and never received a call back or follow up email. I called Corporate again in which I was put on hold so Corporate could attempt to reach the CM and they could not. The next day I got a call from the CM saying again that she had nothing now 01APR14, I requested she send me an e-mail and that I would reply with the attachment again. On 02APR14 I replied, she received. I was told that the waiver would not be reviewed by the board as "I MISSED" the deadline for board review and the next board date would be 13MAY14. I sold my house on 09MAY14 in which I was required to pay $1,321.68 without any representation, the Division Rep. told me there was nothing I could do and that I would just have to pay with no representation. My request was never even seen by the board that was very cooperative knowing I was Military. Someone didn’t do their job and I paid for it.

Desired Settlement: I am requesting that FirstService Residential be the one to refund all requested fines that the board was not able to review due to the lack of professionalism and due diligence with some sort of customer service and work ethic. All fines will be a full refund of $1,321.68 from FSR and not the HOA as it was FSR's interior issues and sub-par protocols that the board was never given the opportunity to make the decision (in which I was told by board members should not be an issue). All of the above is also a complete breach of the Service Members Civil Relief Act.

Business Response:

FirstService Residential CA learned of this posting on September 2, and since, has been working diligently to gather information regarding this claim.  We contacted the previous homeowner (complainant) on September 9 to request additional documentation needed for review, and will be in further contact going forward.

 
*******, the complainant was very grateful that our executive called him last evening and knows the information we requested is necessary for further review.  We will remain in contact with him until this is resolved.

 

Thank you.

*****