BBB Accredited Business since
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This company offers property management services, residential and commercial units, forwarding planning consulting, and escrow services.
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A BBB Accredited Business since
BBB has determined that FirstService Residential California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for FirstService Residential California include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bob Cardoza, CEO Ms. Heidi Grouya
Number of Employees
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Alternate Business NamesFirstService Residential California LLC
15241 Laguna Canyon Rd
Irvine, CA 92618 (949) 448-6000 (800) 428-5588 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (949) 448-6000(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: While on deployment I was charged multiple fines for modifications to my yard through my HOA serviced by FirstService Residential (FSR). Upon returning I communicated, corrected and received approval of all modifications. Upon approval I requested an account ledger of all fines, I received the ledger on 1FEB14 and requested a waiver to submit to the HOA board through FSR on 20FEB14. The request was sent to the stated parties in the instructions provided on the waiver request form, which I received confirmation from the corporate office that it was received and forwarded to the Community Manager (CM). I did not receive any update on my request in which I attempted multiple contact attempts to the Community Manager, when I finally did speak with her (Ms. ******* ******) and received an irrelevant excuse as to why she did not have it. I sent an e-mail with the scanned copy of the original faxed copy with a time and date stamp and confirmation of receipt on 14MAR14. I heard nothing and received no reply. I called the CM multiple times and left voicemails with request for status updates and never received a call back or follow up email. I called Corporate again in which I was put on hold so Corporate could attempt to reach the CM and they could not. The next day I got a call from the CM saying again that she had nothing now 01APR14, I requested she send me an e-mail and that I would reply with the attachment again. On 02APR14 I replied, she received. I was told that the waiver would not be reviewed by the board as "I MISSED" the deadline for board review and the next board date would be 13MAY14. I sold my house on 09MAY14 in which I was required to pay $1,321.68 without any representation, the Division Rep. told me there was nothing I could do and that I would just have to pay with no representation. My request was never even seen by the board that was very cooperative knowing I was Military. Someone didn’t do their job and I paid for it.
Desired Settlement: I am requesting that FirstService Residential be the one to refund all requested fines that the board was not able to review due to the lack of professionalism and due diligence with some sort of customer service and work ethic. All fines will be a full refund of $1,321.68 from FSR and not the HOA as it was FSR's interior issues and sub-par protocols that the board was never given the opportunity to make the decision (in which I was told by board members should not be an issue). All of the above is also a complete breach of the Service Members Civil Relief Act.
“FirstService Residential CA learned of this posting on September 2, and since, has been working diligently to gather information regarding this claim. We contacted the previous homeowner (complainant) on September 9 to request additional documentation needed for review, and will be in further contact going forward.”