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San Diego, Orange and Imperial Counties

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Coastal Choice Properties

Phone: (888) 252-3807 Fax: (619) 659-8498 View Additional Phone Numbers PO Box 2634, Alpine, CA 91903 View Additional Email Addresses


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This company offers vacation rentals and property management.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Coastal Choice Properties include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coastal Choice Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 1997 Business started: 11/01/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau of Real Estate
1651 Exposition Blvd, Sacramento CA 95815
Phone Number: 1 (877) 373-4542
Fax Number: (916) 263-8641
The number is 01094521.

Type of Entity

Sole Proprietorship

Business Management
Ms. Sharon Herbert, Owner
Contact Information
Principal: Ms. Sharon Herbert, Owner
Number of Employees


Business Category

Property Management Vacation Time Share

Additional Locations


    PO Box 2634

    Alpine, CA 91903 (888) 252-3807 (619) 979-7911 (619) 722-1385


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Additional Phone Numbers

  • (619) 722-1385(Phone)
  • (619) 979-7911(Phone)
  • (619) 659-8466 (Fax)
  • (619) 722-1386 (Fax)

Additional Email Addresses

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Complaint Detail(s)

8/17/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I rented a vacation rental from coastal choice for a one week stay in san diego. When I arrived there was major construction going on in the two houses 15 feet in front of us blocking our promised ocean view, the noise was unbearable all 7 days of my family's vacation. When I viewed pictures of the unit on their website there was no construction being done to the houses right in front of us, and there was no mention that there was major construction going on. They even made me sign a noise ordance allowing them to evict me if I was at all loud. I couldnt even hear my family talking out side of our unit, and could barely hear ourselfs inside the unit. I talked to the owner and he admitted that he knew about the construction over 5 weeks ago. My point is that coastal choice should have informed me that this was going on before I spent $1500 for a vaction I could not enjoy. I could have rented several houses in both directions from me for the same price if not cheaper and would not have had to listen to the construction. They knew about it and did nothing to warn me or offer a discount. Here is the listing online you can see the balcony view free of construction: **********************************************************************************************************************************************************************************************,I have attached a picture that I took of the same view.

Desired Settlement: I would like to see a partial refund of half of the rental cost, $750.

Business Response: To Whom it May Concern, 

Coastal Choice Properties understands the customers complaint and feels that it is valid. We would like to offer them a $500 refund and a 20% discount on a future stay to be used within a year from today's date. It was never our intention to mislead the customer and we would like them to come back and enjoy the property to its full potential. The construction was supposed to be completed before the summer began. Unfortunately, it is not our property and thus out of our control. However, with that said we do value our customers and would like the opportunity to earn back their future business. We hope this offer will be acceptable to them. Please feel free to call me with any questions, ******* ********* *** *** ****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Please mail 20% and send me a check to ***** ** **** *** ******** ** ***** or

Deposit onto Visa Card:

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or Deposit into:

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