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BBB Accredited Business since

American Properties International

Additional Locations

Phone: (949) 363-7255 Fax: (949) 363-9317 View Additional Phone Numbers 30110 Crown Valley Pkwy #203, Laguna Niguel, CA 92677

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This company offers property management services for Home Owner Associations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Properties International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Properties International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Properties International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2013 Business started: 07/14/2004 in CA Business incorporated 07/14/2004 in CA
Type of Entity


Business Management
Mr. Mel Livingston, General Manager
Contact Information
Customer Contact: Mr. Mel Livingston, General Manager
Number of Employees


Business Category

Property Management

Alternate Business Names
American Properties Intl API Property Management

Additional Locations

  • 30110 Crown Valley Pkwy #203

    Laguna Niguel, CA 92677 (949) 363-7255 (800) 360-0336

  • PO Box 3589

    Mission Viejo, CA 92690


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/2/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I need 2 pieces of information from **** at API property management. 1) The name/contact information of the president of the HOA for ***** ****** *** ******* *** ***** ***** ** ***** 2) The name/contact info of his assistant who handled the washer/dryer disposal for unit 202C at the aforementioned property. I've spoken to **** on the phone and he stated that he cannot release the name/contact information of the HOA president over the phone and told me to email. I've sent 3 emails without any response from ****. Furthermore, I've left 4 messages for **** and he did not return one call. The lack of customer service at API is astounding. Thanks, -***** **********

Desired Settlement: I would like a response with actual answers to my questions.

Business Response:



(please edit for names and pertinent information that my client does not want spread all over the internet)


The HOA President Is ***** ******, *** ****** has asked that all communication to the Board be done directly through my office, since she is a single woman, she does not want to give out her contact information.


The maintenance person that hauled away the abandoned washer and Dryer was **** ****** at *************


**** **********

Account Manager

American Properties Int’l, Inc.

30110 Crown Valley Parkway, Suite 203

Laguna Niguel, CA. 92677                     

P. ************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on American Properties International
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)