Business ProfileforXYZ Printing

I purchased a 3D printer from XYZ printers- a reputable dealer. However upon usage- one month after purchase- because it was a Christmas gift, it did not work. We tried everything. We tried to contact the business, but they have no phone number. We opened several tickets- all of which were met with stalling techniques including one even stating that it was the wrong order number and date of purchase so that the warranty of 90 days was voided. They are not actually going to give me a refund for a junk product that I spent ****** USD on, and clearly they are avoiding servicing this product. I have asked for a phone number to contact, and I have submitted 3 tickets via their website. I believe that this is now a scam. And I'm convinced that they are not going to allow me to return the device even for a replacement. It would be a shame if this happened to someone else. I have contacted an attorney and we can file a complaint, but the fees alone would be more than the printer is worth. I would love the BBB to investigate this claim and help me to get my much deserved refund.