BBB Business Review

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BBB Accredited Business since

Legacy Plumbing Heating & Air

Phone: (619) 964-5366 Fax: (619) 600-0066 View Additional Phone Numbers 2534 State St #457, San Diego, CA 92101 http://www.legacypha.com


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Description

This company offers plumbing, heating, and air conditioning, engineering, emergency flood and water damage remediation, mold removal and general contracting services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Legacy Plumbing Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Legacy Plumbing Heating & Air include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Legacy Plumbing Heating & Air
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: July 27, 2012 Business started: 08/02/1984 in CA Business started locally: 06/04/2012 Business incorporated 01/01/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 973640.

Type of Entity

Corporation

Business Management
Mr. Duk Won Chang, RMO Ms. Michelle Moren, CEO/President Mr. Leon McIrvin, Manager
Contact Information
Principal: Mr. Duk Won Chang, RMO
Customer Contact: Mr. Leon McIrvin, Manager
Principal: Ms. Michelle Moren, CEO/President
Number of Employees

1

Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Flood assistance Heating Equipment & Systems Cleaning & Repair Heating Equipment Water Damage Restoration Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Plumbers - Commercial Leak Detection Air Conditioning Contractors & Systems Heating Contractors Pipe Inspection

Alternate Business Names
Coast Flood Restoration Inc
Industry Tips
Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.