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BBB Accredited Business since

Ideal Plumbing Heating Air Electrical Inc

Phone: (619) 583-7963 Fax: (619) 583-9059 5161 Waring Rd, San Diego, CA 92120 View Additional Email Addresses http://www.idealsvc.com View Additional Web Addresses



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Description

This company offers residential and commercial plumbing, heating, air and electrical services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ideal Plumbing Heating Air Electrical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ideal Plumbing Heating Air Electrical Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

47 Customer Reviews on Ideal Plumbing Heating Air Electrical Inc
Customer Experience Total Customer Reviews
Positive Experience 44
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 47

Additional Information

BBB file opened: August 14, 1995 Business started: 04/01/1960 in CA Business incorporated 12/08/1977 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 348810.

Type of Entity

Corporation

Business Management
Mr. Don Teemsma, President
Contact Information
Principal: Mr. Don Teemsma, President
Number of Employees

50

Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Construction & Remodeling Services Heating & Air Conditioning Bathtubs & Sinks - Repair & Refinish Valves - Repairing Cabinets Fans - Repair Plumbing Fixtures, Parts, Supplies - Retail Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Electric Companies Energy Conservation Products & Services Shower Pan Replacement Kitchen & Bath Design Bathroom Remodeling Backflow Testing Contractors - Flooring Backflow Prevention Devices & Services Solar Energy System Design & Installation Kitchen Remodeling Contractor - Remodel & Repair Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Electricians - Commercial Bathroom Remodeling - Walk-In Tubs Contractors - Solar Energy Remodeling Services Heating & Air Conditioning - Filters Plumbers - Commercial Electricians – Residential Leak Detection Air Duct Repair Fans - Attic Air Conditioning Contractors & Systems Kitchen & Bath - Design & Remodeling Drainage Contractors Electricians Heating Contractors

Products & Services

Ideal Plumbing Heating Air Electrical Inc sells the following brand(s): Moen, Kohler, TOTO, Grohe, American Standard, Ruud/Rheem, Noritz, Grundfos, Lutron, Caesarstone, Silestone, Cambria Quartz, Corian, Hi-Macs.

Ideal Plumbing Heating Air Electrical Inc offers the following product(s): Faucets, toilets, plumbing parts, water heaters, heating and air conditioning systems, lighting systems.

Method(s) of Payment
Check, Cash, Credit Card: Visa, American Express, Discover Card, MasterCard; Financing Available (call for details)
Industry Tips
Contractors Solar Contractors

Additional Locations

  • 5161 Waring Rd

    San Diego, CA 92120 (619) 583-7963

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/16/2016 Billing/Collection Issues
11/12/2015 Problems with Product/Service | Complaint Details Unavailable
8/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In January 2015 Ideal Plumbing was asked to clean and video waste water lines on my property. I was quoted an estimated price that I agreed to. The technician called me at the end of the day to tell me that he had tried to clean with a snake the bathroom sink drain and could not complete the job because he broke his snake. He said he would return tomorrow to fix the problem. When I received the bill I was surprised by the amount owed and by all the charges for additional staff to help complete the job as well as being charged for tools broken by their tech. I sent a letter to Ideal and asked for an explanation. They did not respond to the request.

Desired Settlement: I want an explanation of the charges and refund of part of the money paid.

Business Response:

Dear **********

Attached is *** *******'s response to Mr. *******'s Complaint (complaint # ********).

Thank you,
******* *******
Ideal Plumbing, Heating, Air & Electrical
LIC#******
***** ********

Lic#******
5161 Waring Rd.
San Diego, CA 92120
***** ********
************
August 14, 2015
RE: Complaint ID ********
BBB San Diego, Orange & Imperial Counties
********* *****
Customer:
*** *******
**** ****** **
******* ** *****
***** ********
***************************
Job Location:
******* - Rental
****** ***** **
****** ******* ** *****
08-10-15
Received complaint notification from BBB.
08-12-15
I called Mr. ******* and asked if we could get together and discuss his concern about his invoice billing.
Mr. ******* agreed to meet at my office to go over what we did and why and help better understand our
billing and work was performed.
08-13-15
Mr. *******: Property owner
*** *******: President/CEO Ideal
****** ********: Ideal lead technician on the job
We all met at Ideal and we went over scope of work and what part of the work was in dispute.
****** explained the need for what was done and why.
Mr. ******* was satisfied with our agreement to refund $92.90 for a damaged drain snake cable he was
charged for, due to roots in drain.
08-14-15
Check in the amount of $92.90 was mailed to Mr. *******.
Ideal feels it has met Mr. *******’s desired settlement and that goodwill was reestablished between parties.
Any questions regarding this complaint please contact *** ******* at ***** ******** or email

****************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

47 Customer Reviews on Ideal Plumbing Heating Air Electrical Inc
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