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Marque Medical Clinic Inc

Additional Locations

Phone: (949) 760-9222 View Additional Phone Numbers 2075 San Joaquin Hills Rd, Newport Beach, CA 92660 http://www.marquemedical.com


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Description

This company offers medical services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marque Medical Clinic Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marque Medical Clinic Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 01/24/2011 in CA Business incorporated 01/24/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board of California
1434 Howe Avenue #92, Sacramento CA 95825-3236
http://www.mbc.ca.gov
Phone Number: (800) 633-2322
Fax Number: (916) 263-2387
The number is 72482.

Medical Board of California
1434 Howe Avenue #92, Sacramento CA 95825-3236
http://www.mbc.ca.gov
Phone Number: (800) 633-2322
Fax Number: (916) 263-2387
The number is 76138.

Type of Entity

Corporation

Business Management
Dr. David G Porzio MD, Medical Director
Contact Information
Principal: Dr. David G Porzio MD, Medical Director
Number of Employees

1

Business Category

Physicians & Surgeons - Medical-M.D. Clinics


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2075 San Joaquin Hills Rd

    Newport Beach, CA 92660

  • THIS LOCATION IS NOT BBB ACCREDITED

    22461 Antonio Pkwy #135

    Rancho Santa Margarita, CA 92688

  • THIS LOCATION IS NOT BBB ACCREDITED

    26831 Aliso Creek Rd #200

    Aliso Viejo, CA 92656

  • THIS LOCATION IS NOT BBB ACCREDITED

    4490 Fanuel St

    San Diego, CA 92109

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Marque urgent care is very unfair and they do not disclose charges and have hidden fees. I went to use my insurance. They said I only had to pay my co pay and nothing else. I had the agent double check as well and they said everything was good and no charges. 2 weeks after my visit I received a charge on my credit card with no notice of being charged. I got no explanation and there customer service is very rude saying that I signed the tablet and there is nothing they can do about it. I will never do business with this place again and am very disappointed. They did not even explain anything when I asked multiple times and over charged my insurance when I regular office visit is less than what they charges my insurance. I was very I satisfied with their performance and there promises they did not keep.

Desired Settlement: I would like a apology from the company and also a refund. I am not satisfied with the outcome and do not agree with the charges they charged me without any explanation.

Business Response:

Complaint ID #********

Dear Ms. ********: Thank you for the opportunity to respond to the complaint filed by a patient in our Aliso Viejo location. We are unable to disclose the private health information in this case. I will speak directly to the billing on his account.

The patient presented and wanted to use his private health insurance. At the time the insurance was verified, our representative made an error and told the patient that he only had a co-pay and that the deductible had been met. After receipt of the explanation of benefits, the insurance applied the charges, after our contractual adjustment, to the unmet deductible. The patient signed an authorization at the time of service giving permission to bill his credit card for charges not collected on the date of service. I have attached a copy of this for your perusal.

The patient called our manager in Aliso Viejo and was very confused and upset as to why he owed any co-insurance. The manager explained that the charges went to his deductible. Because the patient was upset, she agreed to reverse the charges on his account. He seemed satisfied at that time of the outcome. At that point, we felt the issue was resolved. Presently, the patient does not have a balance on his account.

I hope that resolves this issue. Again, thank you for the opportunity to respond.

sincerely,

***** ******, MD

Medical Director 



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Marque Medical Clinic Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)