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Anderson Medical Center

Phone: (858) 224-7977 Fax: (858) 224-7978 1945 Garnet Ave, San Diego, CA 92109 http://www.andersonmedicalcenter.com/

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Description

This company offers urgent care, family practice, sports medicine and other medical services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Anderson Medical Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Anderson Medical Center include:

  • Length of time business has been operating

Factors that raised the rating for Anderson Medical Center include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Anderson Medical Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 10, 2013 Business started: 09/01/2011 in CA Business started locally: 09/01/2011 Business incorporated: 01/14/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Osteopathic Medical Board of CA
2720 Gateway Oaks Dr #350, Sacramento CA 95833
Phone Number: (916) 263-3100
osteopathic@dca.ca.gov
The number is 5441.

Type of Entity

Corporation

Business Management
Mr. Kenneth Anderson III, Owner/CEO
Contact Information
Principal: Mr. Kenneth Anderson III, Owner/CEO
Number of Employees

17

Business Category

Physicians & Surgeons - Medical-M.D. Physicians & Surgeons - Osteopathic-D.O. Health & Medical - General Urgent Care Centers Physicians & Surgeons - Sports Medicine Physicians & Surgeons - Family Practice Clinics

Alternate Business Names
Get Well, Stay Well Medical Corporation
Industry Tips
Cancer Treatment Scams

Additional Locations

  • 1945 Garnet Ave

    San Diego, CA 92109 (858) 224-7977

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Industry Tips

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Complaint Detail(s)

5/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had two visits with the staff at Anderson Medical Center. They never informed that lab work would be an additional charge on top of the steep price for an office visit. During the second visit I asked "will there be an additional charge for lab work"? To which I was told, "it should just be what you pay up front", referring to the charge for the visit. Both visits I was charged $76.06 for lab work. Because I was informed lab work was included in the office visit, the second bill was assumed to be an additional notice of payment to the lab, which I paid. The second bill went unpaid because of what I was told at Anderson Medical Center and has since been sent to a collection agency. The erronious bill has now been paid in full.

Desired Settlement: I can understand the borderline shady business practice of not informing the patient of the additional lab bills, but when informed that the only payment required would be the office visit charge, I consider that fraud. I am looking for a refund of the second lab work bill of $76.06

Business Response:

Better Business Bureau;

Patient ***** **********  was seen at our clinic and had some laboratory  tests that he requested. 
The additional bills were from the lab and not from us. Patients are always advised that they will 
receive a bill from the lab for their tests.


As a courtesy to our patients we collect lab specimens at our clinic instead of forcing patinets to 
go to an additional location to get lab work done. We do not charge patinets  any additional fee 
for this.



We are sorry that the patient had a misunderstanding about the bill but that was between him and 
the lab. We had no involment in that. If you further  questions you may contact us directly at our 
office.

Sincerely,

Kenneth L Anderson III D.O.