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Dr. Steve Laverson

Additional Locations

Phone: (760) 753-6464 Fax: (760) 753-6474 477 N El Camino Real #D304, Encinitas, CA 92024 http://www.feelbeautiful.com


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Description

This company offers cosmetic and plastic surgery services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dr. Steve Laverson include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dr. Steve Laverson
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 02, 1997 Business started: 10/02/1997 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board of California
1434 Howe Avenue #92, Sacramento CA 95825-3236
http://www.mbc.ca.gov
Phone Number: (800) 633-2322
Fax Number: (916) 263-2387
The number is 53607.

Type of Entity

Sole Proprietorship

Business Management
Dr. Steve Laverson MD, Owner
Contact Information
Principal: Dr. Steve Laverson MD, Owner
Number of Employees

3

Business Category

Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery Physicians - Specialists Health & Medical - General

Alternate Business Names
Feel Beautiful Plastic Surgery
Industry Tips
Cancer Treatment Scams

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2907 Carlsbad Blvd

    Carlsbad, CA 92008

  • THIS LOCATION IS NOT BBB ACCREDITED

    477 N El Camino Real #D304

    Encinitas, CA 92024 (760) 753-6464

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My wife had breast augmentation Nov 22, 2013; on Nov 25, 2013 she found out the doctor put the wrong size implant inside her. She and the doctor agree on a specific size and width. When they discuss everything he told her its her choice and he can do any size. When she confronted the doctor he became upset and told her that was a good size for her. He then tried to lied and say they agree on that size. When she asked to see his note he refused. She asked him to admit the mistake he refused. The only reason we found out is because she of the insurance she has on her implant. If she hadn't check the insurance the doctor would have never told her.

Desired Settlement: We payed for a specific operation that was not completed to size determine before the survey. Since the implant was not correct size we desire a refund.

Business Response: Patient needs to follow up in the office to present these complaints and verify result of procedure.  Patient's medical records are her property, and she is entitled to copy upon written request.

 
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business refuse to refund any payment. If you need additional information please email or call me.


Regards,

**** *****

Business Response:

The young woman and her husband submitting this request are among our most favorite patients, and are wonderful people.  They are requesting full refund after she had a breast augmentation procedure, with an outstanding, beautiful result.

The patient was evaluated at least twice in our plastic surgery office prior to her procedure.  The breast augmentation procedure was explained in detail during these visits.  Alternatives and risks were reviewed, and her questions were answered.  She paid for the procedure in advance, including costs of the JCAHO accredited surgery center, the board certified anesthesiologist, the FDA approved implants, post surgical bra, and for the entire evaluation, planning, procedure performance, and post-surgical care by me, a board certified plastic surgeon with over two decades of experience.  

Her procedure went well, and she experienced no post-surgical problems or complications.  Her figure is dramatically improved, and she has the exact size of breast implants requested.  Breast shape is natural, and the right and left breasts are symmetric.  Texture of the breasts is soft, and there is no visible breast abnormality.  In short, the patient has a superior result in every respect, a result which should last for many years.  See attached photos.

The patient presented for a complex service provided by multiple highly trained and certified individuals, and by entities accredited and approved by private agencies and by Local, State, and Federal Government.  Although the service is provided without any guarantee or warranty of any particular result in advance, the service was performed flawlessly in full, and the consumer in this case has a spectacular outcome that is expected to return dividends to her for a long time into the future.  In short, the patient and her husband received and will continue to receive the value they were hoping for from their investment .  Risks and adverse possibilities that accompany every surgical operation never materialized.  
 
 
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The reason for the lawsuit is not because of the surgery went wrong but because Dr. ******** used 550cc high projection implants instead of 550cc moderate projection implants. If he had used the correct implants her breast would have had a more natural look. If you read his comments he never refer to the different projection at all, he only comments on the successful surgery.

Regards,

**** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Dr. Steve Laverson
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)