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BBB Accredited Business since


Phone: (800) 710-9770 Fax: (866) 488-7824 543 Encinitas Blvd #107, Encinitas, CA 92024 http://www.vetdepot.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers brand name pet medicines, pet food, pet medications and pet supplies for dogs, cats, horses, and fish.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that VetDepot meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for VetDepot include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on VetDepot
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 2001 Business started: 12/12/1991 in CA Business under new ownership as of: 10/04/2014
Type of Entity

Sole Proprietorship

Business Management
Mr. Hagay Avisar, CEO
Contact Information
Principal: Mr. Hagay Avisar, CEO
Customer Contact: Mr. Michael Lazet, Operations Officer
Number of Employees


Business Category

Pet Supplies & Foods - Retail Internet Shopping Pet Supplies & Foods - Wholesale

Products & Services

VetDepot sells the following brand(s): Advantage II, Cosequin, Dausuquin, Denamarin, Fortiflora, Frontline Plus, Glyco-Flex, Greenies, Heartgard, Interceptor, K9 Advantix II

Service Area
Serving Nationwide
Alternate Business Names
Industry Tips
Internet Shopping

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.