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BBB Accredited Business since

Pet Mountain

Phone: (888) 373-8686 8400 Miramar Rd #290, San Diego, CA 92126 http://www.petmountain.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers pet supplies for sale online.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pet Mountain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pet Mountain include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

148 Customer Reviews on Pet Mountain
Customer Experience Total Customer Reviews
Positive Experience 141
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 148

Additional Information

BBB file opened: December 16, 2008 Business started: 02/14/2004 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Gavin Mandelbaum, Owner
Contact Information
Principal: Mr. Gavin Mandelbaum, Owner
Related Businesses
TorreyCommerce Inc
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Products & Services

Pet Mountain sells the following brand(s): Over 400 trusted pet brands.

Pet Mountain offers the following product(s): Aquarium Supplies, Bird Supplies, Cat Supplies, Dog Supplies, Pet Supplies, Pond Supplies, Reptile Supplies, Small Pet Supplies, Wild Bird Supplies

Method(s) of Payment
Visa, Master Card, Discover, American Express, PayPal, Amazon Checkout
Refund and Exchange Policy
60 Day Money Back Guarantee. Please read our returns policy - https://www.petmountain.com/returns.
Industry Tips
Savvy Consumer

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.