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BBB Accredited Business since

Pet Mountain

Phone: (888) 373-8686 8400 Miramar Rd #290, San Diego, CA 92126 View Additional Email Addresses


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This business offers pet supplies for sale online.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pet Mountain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pet Mountain include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Pet Mountain
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 23

Additional Information

BBB file opened: December 16, 2008 Business started: 02/13/2004 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Gavin Mandelbaum, Owner Mr. John Tabler, Customer Service Manager
Contact Information
Principal: Mr. Gavin Mandelbaum, Owner
Customer Contact: Mr. John Tabler, Customer Service Manager
Related Businesses
TorreyCommerce Inc
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Products & Services

Pet Mountain sells the following brand(s): Over 400 trusted pet brands.

Pet Mountain offers the following product(s): Aquarium Supplies, Bird Supplies, Cat Supplies, Dog Supplies, Pet Supplies, Pond Supplies, Reptile Supplies, Small Pet Supplies, Wild Bird Supplies

Method(s) of Payment
Visa, Master Card, Discover, American Express, PayPal, Amazon Checkout
Refund and Exchange Policy
60- Day Money Back Guarantee. Please read our returns policy -
Industry Tips
Savvy Consumer

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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