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This business is not BBB accredited.

La Jolla Termite & Pest Control Inc

Phone: (858) 454-4315 Fax: (858) 459-4315 View Additional Phone Numbers 5666 La Jolla Blvd #116, La Jolla, CA 92037

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This company offers organic, green and conventional pest control and termite services for residential and commercial consumers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for La Jolla Termite & Pest Control Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on La Jolla Termite & Pest Control Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 01, 2005 Business started: 08/01/2005 in CA Business incorporated 01/17/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
The number is 5864.

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
The number is 11004. On 4/29/2015 BBB confirmed that the license from Structural Pest Control Board expired.

Type of Entity


Business Management
Mr. Michael R Lawson, President/CEO Owner/Manager
Contact Information
Principal: Mr. Michael R Lawson, President/CEO
Principal: Owner/Manager
Number of Employees


Business Category

Pest Control Services

Method(s) of Payment
Visa, Mastercard, cash, check
Service Area
Serving San Diego County

Additional Locations


    5666 La Jolla Blvd #116

    La Jolla, CA 92037 (858) 740-4942 (858) 454-4315 (888) 454-4315


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/10/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: La Jolla Termite and Pest Control will not honor their warranty. The fumigation of my house included a 4-year warranty. Near the end of the warranty period, an inspector from La Jolla Termite and Pest Control found termites and recommended re-fumigation. For the past 7 months, I have not been able to get them to perform the fumigation despite several conversations with different employees, another inspection, and messages to the owner, ***** ******** Each conversation ends with promises to get back to me. Meanwhile, the termites continue to eat my house. Available Proof: I have the original contract, a picture of the handwritten inspection report recommending re-fumigation and emails to the company.

Desired Settlement: Pay to have another firm re-fumigate the house and repair the termite damage caused by the delay of warranty service.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on La Jolla Termite & Pest Control Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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