If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (858) 547-9900 Fax: (858) 547-9955 6867 Nancy Ridge Dr #E, San Diego, CA 92121
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers pest control services.
A BBB Accredited Business since
BBB has determined that Joshua's Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Joshua's Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Alexander Bayless, Customer Service Manager Mr. Jason Walton, Owner
Number of Employees
Pest Control Services Termite Control
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/9/2015||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: My wife and requested services be discontinued. Despite our efforts management appears to have knowingly persisted in sending service technicians to our residence. On three separate occasions pesticide and health concerns were explained to intercepted service technicians, which resulted in six separate phone calls to Joshua’s Pest Control and subsequent conversations with their “service managers.” Initially we unwittingly continued to accept the organizations acknowledgment of our verbal intent to discontinue services. However in January and February Joshua’s Pest Control continued submitting ETF’s bills to our financial institution for unrequested services. Unfortunately for my small scale farming plans, during April while away from our residence technicians were again dispatched. This time I arrived home just as they were packing up and after the application of pesticides. I did give the on-site technicians a piece of my mind which included several choice words. Which made me feel batter but did nothing to get back the time spent working toward my organic grower certification. Afterward we again called the customer service manager and explained the situation and again the representative/manager seemed condescendingly apologetic. This time I forwarded a certified letter requesting cancellation of services and I also requested my bank block the EFT for January’s bill and any billing from them on a go forward basis. On June 2nd and July 6th Joshua’s Pest Control sent us a bill for uninvited services rendered. We didn’t know they had come to our residence again but it’s possible they again came by when we weren’t home. No doubt Joshua’s Pest Control is planning to forward the disputed charges to collections. Which will further hamper my self-employment/farming initiatives exacerbating health issues, damaging our credit rating and wasting everyone's time. Further perceived provocation will result in legal against the named.
Desired Settlement: Do not send another bill or service technician to my residence. Any services provided were unwanted, your "managers" were verbally made aware on six separate occasions and then in writing in by way of a certified letter in May. Your service technicians knowingly trespassed to render services after your managers confirmed discontinuation of services.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Read Complaint Details
Complaint: The sales agreement that the door-to-door sales rep provides is somewhat misleading. It states that you must pay a sum of money until the discounted rate is taken into account for. The discounted rate (as it turns out) goes from approx $260 to $69 for the initial service. This I understood, what was unclear until I tried to terminate the agreement was that regardless of the amount of full payments made at $99 each quarter, I must make the entire year of them in order to payoff the dead horse from the initial $69 fee. So now I find myself paying for 6 more months (2 treatments) of service at the $99 rate until I can cancel and get out from under this contract.
Desired Settlement: I just want out of the remainder of the contract without having to pay for it. This may seem irrational, but neither my wife nor I have noticed an appreciable difference in the numbers of pests that are in or near our house and it doesn't make sense to pay for something that is not needed.
Customer Reviews Summary