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BBB Accredited Business since

Hearts Pest Management Inc

Phone: (858) 486-1006 Fax: (858) 486-3639 View Additional Phone Numbers 11315 Rancho Bernardo Rd #149, San Diego, CA 92127

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This company offers pest control services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hearts Pest Management Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hearts Pest Management Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 19, 2002 Business started: 01/02/2002 in CA Business incorporated 01/02/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
The number is 4079.

CA Department of Pesticide Regulation
1001 I Street, P.O. Box 4015, Sacramento CA 95812-4015
Phone Number: (916) 445-3914
The number is 32287.

Type of Entity


Business Management
Mr. Gerald Weitz, President
Contact Information
Principal: Mr. Gerald Weitz, President
Number of Employees


Business Category

Pest Control Services

Method(s) of Payment
Check or Credit Card.  We prefer not to take cash and we do not offer funding.
Refund and Exchange Policy
It varies with the type of service and warranty.  Generally, our limited warranty period is a time in which we come back to correct an issue at no charge.  Sometimes there is no warranty period and some warranties can be extended for a lifetime.  So please check your warranty and ask for specifics.  

Additional Locations

  • 11315 Rancho Bernardo Rd #149

    San Diego, CA 92127 (858) 486-1006 (760) 753-8008 (800) 986-1006 (760) 745-1331 (760) 789-4004 (619) 440-6080


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/3/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We've used their services for awhile now, however, we canceled all services at the end of December 2015. We received a call today stating service was to be performed and when we reminded them we canceled we were told we now owe another payment plus a cancelation fee. We just want the account canceled with no additional fees as previously discussed. Thank you.

Desired Settlement: We want the account to be canceled as we discussed in December and to not have any further fees charged to us.

Business Response: In short, the matter was resolved on 2/9.  Hearts Pest Management last serviced this customer in December.   On 2/9, the customer paid for the December service and for a cancellation fee equal to the amount of one service.   When we begin a maintenance agreement, we do not charge an "initial fee."  Many companies do this to insure profitability up front and because there is more work in the beginning.   We do not create this barrier to forming new client relationships.  But in exchange, we have clear statements on our maintenance form, that there is a cancellation fee equal to just one maintenance service visit, if the customer does not stay for a year.   In this case, the customer had just two service visits and than stopped service.  I believe the customer moved.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Hearts Pest Management Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)