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Evans Termite

Phone: (949) 642-2130 View Additional Phone Numbers 4002 Channel Pl #B, Newport Beach, CA 92663 http://www.evanstermitecontrol.net


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Description

This company offers termite control services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Evans Termite include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evans Termite
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2013 Business started: 01/07/2004 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
http://www.dca.ca.gov/pestboard
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
pestboard@dca.ca.gov
The number is 10729.

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
http://www.dca.ca.gov/pestboard
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
pestboard@dca.ca.gov
The number is 4462.

Type of Entity

Sole Proprietorship

Business Management
Mr. George Evans, Owner
Contact Information
Principal: Mr. George Evans, Owner
Number of Employees

2

Business Category

Pest Control Services

Alternate Business Names
Evans Termite Control George Evans Termite Control

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4002 Channel Pl #B

    Newport Beach, CA 92663 (949) 642-2130 (877) 875-1618

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** Evans Termite Control did not properly secure my house when tenting for termites and while it was being tented my house was burglarized. The thieves entered through a bedroom window that the exterminators left open. They said they had locked the window with it open and that the thieves had broken the lock but the window lock was not broken. My firm belief is that the exterminators had not properly secured the window that the thieves had entered through.

Desired Settlement: Evans Termite Control should bear financial responsibility for the loss of all property taken.

Business Response: Evans Termite Control does everything possible to secure a home during a whole Home fumigation. We add secondary locks to all door and windows which is required by state law , the Incident at ***** ******* **** *********** ca is hard to prevent because it's located in Gang infested area with High Crime , bad guys will find a way to break in . the thieves removed window screen and broke secondary clamp on window allowing access. All customers are notified prior to Fumigation about possibility of Breakin notified of NO on site security and asked to sign consent form to do Job . We are very sorry about are customers loss and always practice extreme safety when preforming our Job , Sincerely ****** ***** * ***** ******* *******.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



Regards,

**** ********


The fact is the secondary lock on the window actually was not broken, and actually works quite fine. If that lock was set and entry was made at that window that secondary lock should have been broke into pieces but it was not, nor was there anything on the other side of that window disturbed. The police made a comment to me that the front door probably wasn't locked and that they probably made entry through the front door. I invite anyone from the BBB or from Evans Termite Company to come over and look at that secondary lock and you can see there is no damage done to it. Again my stance on this is that Evans Termite Service did not secure my property while it was in their possession.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Evans Termite
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)