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This company offers full service pest, termite, ant and bird control as well as fumigation.
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A BBB Accredited Business since
BBB has determined that Bite-A-Way Termite and Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bite-A-Way Termite and Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Charles M Brown, Vice President Mr. Rodney Houston, President Ms. Daa'Iyah N Peterman, Office Manager
Number of Employees
Pest Control Services Termite Control
Method(s) of PaymentCash, Checks, Visa, MasterCard, Discover
Alternate Business NamesBite-A-Way Termite and Pest Control Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Discount Coupons for Bite-A-Way Termite and Pest Control
This company offers full service pest, termite, ant and bird control as well as fumigation.
To receive discount, contact (619) 582-7378 or print out this BBB Discount Offer and bring it with you.
This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
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Additional Phone Numbers
- (760) 233-2120(Phone)
- (760) 233-2121 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We used this business for service last year and thought it would be good to use them again, but I was very wrong. When I called for pest service they told me my account had a $75 credit and I owed $50 for a pest service at my house, instead of the usual $125, which I gladly paid on my credit card. However, they said the credit was improperly applied to my account and was meant for someone else. This is not my fault and clearly an internal training issue for the owner's accounting team. Upon receiving a statement from them, I called for an explanation and spoke to first ******, and then the office manager and finally, the owner, *******. All three were very rude and unprofessional on the phone. Each of them admitted to the internal error but still told me that I was responsible for their mistake, which I refuted and explained that I did nothing wrong here and paid exactly what they told me to pay and the paperwork the service technician brought showed the same $50 amount. When I finally got the owner told me that "I would pay for this" and hung up on me. I was shocked and appalled that a business owner treated me like this for something his own employees were responsible for. I truly could not believe how unprofessional this owner was and that he did not even attempt to resolve with me and just screamed at me and hung up on me. I hope this process will resolve this dispute in a timely fashion. I want an apology from the owner, *******, for abusive treatment over the phone and a billing adjustment for their own accounting error which he feels I am responsible for even though his employees were not trained properly and made the billing mistake. This is clearly an internal training issue for his company, of which, I am not responsible.
Desired Settlement: I want an apology from the owner, *******, for abusive treatment over the phone by him and his staff, and a billing adjustment of $50 for their own accounting error which he feels I am responsible for even though his employees were not trained properly and made the billing mistake. This is clearly an internal training issue for his company, of which, I can not be held responsible.
Business Response: In response to the customer complaint, first, I would like to state that the customer mentioned that he spoke with "*******" the owner, when in reality he actually spoke with "******" who is the primary owner of the company. I am not sure how he got the names mixed up but that in itself is not the issue at hand.
Our summary of this incident is as follows:
On October 31, 2014, the customer was provided with a pest control service and was billed in the amount of $125.00. He paid the amount in full. Then, on or around August 13, 2015 he called for a new service to be done on his same property. At the time of his call, he was quoted a service cost in the amount of $125.00 (same as he paid in 2014), but he was told that there was a $75.00 credit applied to his account from the previous service done in 2014 (meaning that he must have over paid in that amount). He was also told that with this credit, his total bill for the new service would be reduced to $50.00. The service was then completed and he promptly paid the $50.00 with his credit card (see attached receipt and service invoice.)
When his payment was being processed, it was discovered by our Office manager that the $75.00 credit he was told he had on his account was actually applied to the account in error (the customer never made an over payment and he was not entitled to the credited amount.) The customer was then promptly notified of this error and was billed for the additional amount owed of $75.00. The customer then called our office on August 27th, and the error was explained to him initially by our Pest Control Scheduler (******), then by our Office Manager (********), and finally our owner (******). We knew that it was made quite clear to the customer that he was never entitled to the credit of $75.00, but irregardless of the fact, he still insisted that the error was our fault and that he should not be billed for the actual amount he really owed.
Every company or organization is bound to make an accounting error at some point and time This situation is no different than if your bank mistakenly deposited money in your account and you then withdrew the money (knowing that it was not yours) and when the bank discovered the error you not only refused to pay it back, but you became angry with the bank for asking for repayment of the money and afterwards decided to file a consumer complaint.
It is not the policy or intention of Bite Away personnel to be rude with customers. Quite to the contrary, our employee's are always complimented for their courtesy and professionalism. In Summary, we feel that this customer has taken advantage of a human error in accounting made by Bite Away. Our position is that he still owes this company $75.00 for services rendered.
******* ** *****
Bite Away Termite & Pest Control, Inc.
Better Business Bureau:
First of all, I requested an apology from ******, the business owner, for how I was treated on the phone. He claims that their company receives compliments for how courteous his staff is but I can attest that this is not true as evident with my conversation with him. I was appalled at how I was treated and have never been hung up by a business that I purchase goods or services from, and absolutely, never, by the owner. I am still in shock about this and have yet to receive an apology, so I guess he doesn't care about service.
Secondly, ****** admitted that his staff made a mistake and that is unfortunate, but that does not make me responsible for his team's error. I paid in full what was requested at time of service and that is all I will pay. ****** has already attached receipt showing my payment in full. I have been in the service industry for 20 years as a manager and would NEVER ask my client to pay for something because my own team made a mistake, especially saying "Oh, you will pay for it." I take this as a threat and unprofessional. As a manager, I would use this mistake as a training opportunity and attempt to keep me as a client. It is apparent ****** does not care about keeping me as a client based on his actions and verbal abuse.
In conclusion, I am not trying to take advantage of anything. I clearly paid what was requested at time of service and agreed upon by both parties. Now, I am getting a bill months later demanding to pay more because the business made a mistake for poorly trained staff. This is unacceptable and I would never ask a client of mine to do this. This is part of business and *****y needs to recognize this and move on.
Thank you for your time.
Business Response: Second Response::
While this customer continues to emphasize ******'s alleged rudeness to him, he has failed to mention his own rudeness to the ladies of our office staff and to ******. The remainder of our initial response remains unchanged.
******* ** *****
bite Away Termite and Pest Control, Inc.
Customer Reviews Summary