This business is not BBB accredited.

Atlas Termite Company

Phone: (619) 425-4717 Fax: (619) 425-4725 45 3rd Ave #204, Chula Vista, CA 91910


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Description

This company offers termite fumigation and repairs.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Atlas Termite Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Atlas Termite Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1993 Business started: 12/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
http://www.dca.ca.gov/pestboard
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
pestboard@dca.ca.gov
The number is 1750.

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 815249.

Type of Entity

Partnership

Business Management
Mr. Joseph A Olivera, Owner
Contact Information
Principal: Mr. Joseph A Olivera, Owner
Number of Employees

5

Business Category

Pest Control Services


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    45 3rd Ave #204

    Chula Vista, CA 91910

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/15/2013 Problems with Product/Service | Complaint Details Unavailable
10/1/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Previous owner of my home had paid for a tile roof warranty along with fumigation. I have a copy of the invoice and the check. We took possession of the house during fumigation. There are numerous broken tiles that need to be repaired. I have contacted the Atlas Termite Co. 3 times to schedule an inspection with no results.

Desired Settlement: I would like a refund of the tile warranty to help pay for the $495 estimate that a roofing company gave me to repair the roof.

Business Response: Hello,


Due to our heavy work flow, we had to re-schedule with Mr. ********** multiple time. We  spoke with him yesterday to apologize and also to arrange to send him a refund of $400.00. Which is the full amount for the tile roof warranty in question. The dispute is no longer on going, and Mr. ********** is satisfied with the results at this time.

thank you,

******** *********
Atlas Termite Co.
atllastermiteco@yahoo.com
(619)425-4717

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*** **********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Atlas Termite Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)