This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers merchant services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Meramak Inc include:
- Failure to respond to 5 complaints filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Lapotaire, CEO Ms. Karen Say, President
Number of Employees
Payment Processing Service Credit Card - Merchant Services Credit Cards & Plans - Equipment & Supplies Point of Sale Systems
Industry TipsIdentity Theft
THIS LOCATION IS NOT BBB ACCREDITED
407 W Imperial Hwy #H377
Brea, CA 92821 (800) 225-3400 (562) 267-4000 (562) 267-4000 (800) 944-1111 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (562) 267-4000(Phone)
- (562) 267-4000(Phone)
- (800) 944-1111(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been trying to cancel monthly credit card payment services with this company for over two months now and my service representative ***** *** (************ extension ****) has stopped responding to my requests via phone and e-mail (two weeks without a response). When I call the company's main telephone number know one answers and it goes to voice mail. After leaving a message(s) know one calls back, ever. This has been going on for months now. I have now paid for two months of minimum credit card processing fees for a service my company is not using. Meramak also withdrew from our business checking account $430, without permission or invoice, for equipment they never allowed us an opportunity to return because know one will answer the phone or call us back. Please help!
Desired Settlement: I would like Meramak to properly close my account and stop monthly service charges, and allow me to return the credit card processing equipment and receive a refund for $430 for the equipment once it is returned.
Problems with Product/Service
Read Complaint Details
Complaint: I sent Meramak a 30 day notification that I was terminating their services with them on 09/15/2013.On Oct. 15, 2013 I sent another letter along with the terminal stating that I was ending business with them. I should have not been charged anything after Oct. 15. Come to find out in January 2014, that they had been taking service fees out for Nov., Dec., and Jan.. When I made them aware of this, they looked into it and told me my account was closed. I was still charged for Feb. March and April for a total of $327.03! Not a single transaction was processed during that time, since I didn't even have the terminal. I also have delivery confirmation from the USPS that the terminal was received by Meramak on Oct. 16, 2013.I have been on the phone with them for going on 5 months now with no satisfactory results.***** ***, has been the middle person between myself and **** *********, who in the past has always been helpful, but apparently had no time for me now.Every time I am told someone will call me back, it doesn't happen.***** called me on a Friday to tell me that **** would be calling me the next Tuesday. That never happened, and whenever ***** ***s she is going to call, she never does.This company has made lot's of money over the years with my business, and the stressful and unfair treatment I have received over the past 5 months has been difficult to say the least. It;s only been 9 months since I had a double mastectomy, and I'm supposed to avoid stress. This situation has caused me undue stress and anxiety, and I just want my money returned to me and I will never do business with Meramak again.I have been telling them for months that I had had it, and they only thing they are prompt about is ignoring me. They have not been able to tell me why any of this is happening, other than to guess. Very unprofessional.Meramak seems to have no problem stealing $327.00 from small struggling business's.
Desired Settlement: I would like to receive back into my bank account the 6 months worth of service fees that were taken out of my account when I closed the account on October 15, 2013.I have termination notice, delivery confirmation of terminal and bank statements showing the funds were taken from my account.
|3/17/2014||Billing/Collection Issues | Complaint Details Unavailable|
|10/3/2013||Problems with Product/Service|