Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

System Pavers has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSystem Pavers

    Paving Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.95/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    64 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/11/2000

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers customized outdoor living spaces.

    Business Details

    This is a multi-location business.

    Find a Location

    System Pavers has 29 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1570 Brookhollow Dr, Santa Ana, CA 92705-5438
      BBB File Opened:
      3/27/2000
      Years in Business:
      31
      Business Started:
      10/6/1992
      Business Incorporated:
      10/6/1992
      Accredited Since:
      4/11/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Systems Paving Inc
      Business Management
      • Mr. Doug Lueck, President
      • Mr. Larry Green, CEO
      • Mr. Ryan Klinkert, Member
      • Ms. Tamara Jenkins, Billing Contact
      • Mr. Scott Neamand, CFO
      • Mr. Michael Loveridge, Senior Channel Marketing Coordinator
      • Mr. Morgan Vargas, Digital Marketing Coordinator
      • Ms. Cali DeVries, Client Ambassador
      Contact Information

      Principal

      • Mr. Doug Lueck, President
      • Mr. Larry Green, CEO
      • Mr. Ryan Klinkert, Member

      Customer Contact

      • Mr. Ryan Klinkert, Member
      • Mr. Morgan Vargas, Digital Marketing Coordinator
      • Ms. Cali DeVries, Client Ambassador
      Additional Contact Information

      Fax Numbers

      • (949) 263-0452
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Hiring an asphalt paving company

      Customer Complaints

      64 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/29/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I reached out to System Pavers over a driveway and walkway project. The sales rep came over and delivered his sales pitch. Now I knew that they werent the cheapest but I heard him out and he gave us a bid for for the project. It was higher then competitors but the work was warrantee for 25 years so we felt it was a solid investment and stood by their product. The price was presented and it didnt break down products and labor it was a magic number pulled from who knows where .. he wanted our business and did discounts to lower the price to a number we could manage. Now I signed the contract and we planned a date. The issue is that its a small project - under 450 sqft and they werent cheap for 45 bucks a sqft! So here is the issue - our faux wall made of wood fell so we decided to call our sales rep and ask to add 75 sqft to they project scope - to make up for the broken/fallen wall and complete the look of the project. Now I was told that he would honor the discount - that discount made the project 45 dollars a sqft this is high for competitors charge 17 to 25 a sqft but the promise quality .. so given our poor luck with the wall I explained out issue and that we want to add 75 sqft given that we were in bind the price we were given was 66 dollars a sqft I was surprised and asked why so high for such a small space and noted that his original bid / main contract was at 45 sqft after discounts and his response is that you cant go by price per sqft!!! Now lets be clear price per square foot is an industry standard that averages out the cost of materials, labor and profit... but the issue stands that we are already under contract and in need of amendment / add on the price per square foot is based on his sales goal for the month or visit !! And NO he didnt honor the discount because that would have been 45 a sqft not 66 ( a 21 dollar increase per squad foot ) !! Its ****** outrageous and smacks of exploitation of client in need once you have them!! Shady business!!!!
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Solomon G

      2 stars

      03/30/2024

      System Pavers ("SP") did not honor the terms of the original project agreement as developed between *********************** (sales rep) and us (and approved by the city's building department and the ************************************ ************* was always in-scope but the project manager, *******************************, claimed that he and ****** never discussed this (hard to believe as they were both present during the project walk-thru which included *************). **** ordered the paver stones for the project. Since **** would not follow through on SP's commitment to the approved project plan, he said that his team leader, ***, could do the job on the side. *** quoted me an EXTRA $800 to complete the work on *************. As I wanted the entire project completed, I was forced to pay this additional amount. To no one's surprise, the extra paver material happened to be the exact amount required to complete ************* project. **** somehow knew enough to order just the right amount that would have covered ************* as originally agreed and approved. I felt like I was being coerced to pay his team leader extra money (on the side) for a supposed internal misunderstanding between **** and ******. I do not understand why a reputable company as System Pavers would resort to treating a customer in the manner that I was treated (even after giving them 4 referrals before my project was ever completed). In my opinion, the correct business decision for System Pavers is to reimburse me the $800 ASAP as ************* was always a part of the original plan. I would like to give more referrals to System Pavers and imagine what a strong testimony it would be when I can honestly exclaim that this team is very customer-focused and always intent on doing the right things for their customers. Unfortunately, at this time, I cannot provide such a statement to anyone.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.