Business ProfileforAmerican Painting

I hired Marcelo Bermann to refinish my kitchen cabinets and to paint the kitchen. He did a good job painting the portion of the ceiling that was acoustic, as well as the door leading to the garage. Both were painted white.However, when it came to the rest of the walls and ceiling, there were problems. After he was finished painting, there were places where the old paint, which was a light mocha, was coming through. He touched up the walls; but after drying, you could still see places where the old paint was showing through, changing the color of the wall.The cabinet refinishing was a complete fiasco. The upper cabinets, which were in pretty good shape already; were not cleaned or sanded and the finish was bumpy and uneven. The inside of the cabinet doors were not refinished at all.Marcelo did little or nothing in terms of prep work on the bottom cabinets, which needed the most attention. They were not cleaned, sanded or stained. He simply applied a finish over dirt, scratches and stains and in some places he didn't even do that. In addition, the base at the bottom of the cabinets still had glue on them from the old vinyl flooring and needed to be sanded, stained and finished as well.I texted my concerns with pictures to Marcelo and scheduled a meeting with him to show him exactly why I was dissatisfied with the work. I shined a bright light on the lower cabinets so he could see what I was talking about. I gave him the option of either redoing the work correctly or refunding me of what I paid him. He said he would be too uncomfortable knowing I didnt trust him, so he chose to refund me 1/2. I was still out quite a bit of money because I had to hire a professional to redo all the cabinets and repaint the walls.I appreciate Marcelo as a person; but his work in my kitchen does not measure up to his claims of expertise and years of experience.

I do agree that the cabinet job went very badly and I was to blame. That's why, when I saw how displeased she was I opted for reimbursement! Actually, things went south from the moment I asked for the first progressive payment as per our contract. Suddenly the color was wrong and I was to blame because I do suggest people use a large color card and move it around rather than paint a spot on the walls. Luckily, the next day when more light was there, she WAS happy with the color, but the day after that she was unhappy again! To my credit when I posted the cabinet pictures ******** WAS happy with the job and had paid in me in full, but the next day she was unhappy and she wanted her money back! I had a feeling that she WOULD be hard to please, and thought it best to re-imburse her rather than to attempt re-doing it my self! I'm glad she was able to re-hire the same fellow whose work she likes, and I must say from the pics she sent me it looks like he did good work! Unable to remove them myself, I consulted a professional team to reach-out to ****** to remove them, perhaps it's not timely enough for ********'s guidelines, though I worked on it the same morning she texted her demand that I do it!I hope ********'s testimony is helpful to those that are NOT meant to do business with me, and that the positive reviews reflected here also have their positive effect!

My review is fair and accurate. Unfortunately, I cannot post pictures on BBB of the finished work because the pictures would definitely tell the whole story!