Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bold Optometry has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBold Optometry

    Optometrist
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/18/2022

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers optometry services.

    Business Details

    Location of This Business
    5422 La Palma Ave, La Palma, CA 90623-1705
    BBB File Opened:
    10/23/2013
    Years in Business:
    25
    Business Started:
    1/13/1999
    Business Incorporated:
    1/13/1999
    Accredited Since:
    4/18/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Michael S Bold OD Inc
    Business Management
    • Dr. Michael S Bold OD, Owner
    Contact Information

    Principal

    • Dr. Michael S Bold OD, Owner

    Customer Contact

    • Dr. Michael S Bold OD, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I made an appointment and went in for new exam and glasses that were covered by my insurance for free.When I saw the doctor he said that contact fitting was a separate charge which wasn't covered by my insurance.He stated that he wouldn't know the price until after we found out what my prescription was.So I figured I'll know afterwards if I could afford it or not. However, when I found out the total was $390, I realized I was unable to afford it.The doctor then whispered something into the receptionist ear and walked away.The receptionist said she can do a payment plan where I pay half that day and half in 2 weeks!I told them again that I couldn't afford that due to being unemployed.So I told them nevermind,I'll just get my glasses and will do the contacts another time.She told me the doctor already did the work for the contact fitting so I had to pay the total no matter what!After some back and forth, she allowed me to make a $100/month payment.Immediately after charging $100 to my debit card the receptionist said,"Oh yeah,we take Care Credit."I asked her to cancel that charge and put the total on my Care Credit since I honestly wasnt able to pay $100 out of pocket at that moment.In a rude and annoyed tone she said,"No I cant cancel it,it's already been charged!"They make it seem like a contact fitting charge is optional after they find out your prescription which will then tell them what the price will be.However,in reality they already charge you for the service whether you want a contact prescription or not.Very unprofessional and deceiving.I should have read the negative reviews before going there but only viewed the most recent ones which were all positive.All the negative reviews state the same experience as mine.The 5 star reviews are all likely fake,almost all of them have only 1 or 2 total reviews and many of them ALSO posted reviews to same places!I went in for a free exam & free glasses but left paying $390 that I couldn't afford.Unethical price gouging!
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark P

    5 stars

    01/25/2023

    So far, my grandpa is doing well and we attribute this, in part, to the specialist he's been seeing, ********** at Bold Optometry in La Palma, **. Thank you for making him feel comfortable and treating him with compassion. We appreciate the kind gesture.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.