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San Diego, Orange and Imperial Counties

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This Business is not BBB accredited

FanBox

Phone: (877) 978-1761 Fax: (619) 374-2476 113 W G St #510, San Diego, CA 92101 http://www.fanbox.com View Additional Web Addresses

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Description

This company offers social marketplace services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for FanBox include:

  • 10 serious complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for FanBox include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 146 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

146 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 76
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 146

Additional Complaint Information

Consumer complaints allege charges appearing on their cell phone bills for services that they did not authorize and/or were unaware of.  Some consumers state that they receive a text message stating they will be charge $9.95 unless they type "stop" and reply.  Some consumers are still charged even if they follow these instructions.  Consumers that contact the company directly for refund of services state they have difficulty obtaining any refund.  Additionally consumers allege that the company is sending out text messages to individuals in their address book making the text appear to be from them and not a company.  The text indicates that the individual has sent you a slide show to view.  When recipients attempt to view the slide show they are unaware that they are signing up for a service.  Many consumers don't understand what service they are being billed for. 

The BBB attempted to contact the business regarding the pattern of complaints, but the business did not respond to the BBB's attempts.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on FanBox
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

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BBB file opened: June 23, 2004 Business started: 06/26/2001 in CA Business incorporated: 06/26/2001 in CA
Type of Entity

Corporation

Business Management
Mr. Michael Pousti, CEO Ms. Debbie Reynolds, Customer Service Ms. Brandie Williams, President
Contact Information
Principal: Mr. Michael Pousti, CEO
Principal: Ms. Debbie Reynolds, Customer Service
Principal: Ms. Brandie Williams, President
Number of Employees

300

Business Category

Online Social Media/Networking E-Mail Marketing Virtual Currency Business Opportunity Companies Internet Marketing Services

Alternate Business Names
Empowr SMS.AC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

National Fraud Information Center Internet Fraud Watch PO Box 65868, Washington DC 20035 Fax Number: 202-835-0767 http://www.fraud.org

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Federal Communications Commission (FCC) 4542 Ruffner St. #370, San Diego CA 92111 Phone Number: 1 (888) 225-5322 Fax Number: (619) 557-7158 http://www.fcc.gov fccinfo@fcc.gov

Additional Information

The address on file for this business appears to be the location of a Postal Annex store. The BBB does not know if this business has a physical address.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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