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This business is not BBB accredited.

FanBox

Phone: (877) 978-1761 Fax: (619) 374-2476 113 W G St #510, San Diego, CA 92101 http://www.fanbox.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers social marketplace services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FanBox include:

  • Length of time business has been operating
  • Response to 145 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 79
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 39
Total Closed Complaints 145

Customer Reviews Summary Read customer reviews

7 Customer Reviews on FanBox
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: June 23, 2004 Business started: 06/26/2001 in CA Business incorporated 06/26/2001 in CA
Type of Entity

Corporation

Business Management
Mr. Michael Pousti, CEO Ms. Brandie Williams, President
Contact Information
Principal: Mr. Michael Pousti, CEO
Principal: Ms. Brandie Williams, President
Customer Contact: Ms. Ashley Woodward, FanBox Representative
Number of Employees

300

Business Category

Online Social Media/Networking Virtual Currency Business Opportunity Companies Internet Marketing Services

Method(s) of Payment
FanBox accepts credit card or PayPal.
Refund and Exchange Policy
FanBox offers a no-questions-asked refund policy.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

National Fraud Information Center Internet Fraud Watch PO Box 65868, Washington DC 20035 Fax Number: 202-835-0767 http://www.fraud.org

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Federal Communications Commission (FCC) 4542 Ruffner St. #370, San Diego CA 92111 Phone Number: 1 (888) 225-5322 Fax Number: (619) 557-7158 http://www.fcc.gov fccinfo@fcc.gov

Additional Information

The address on file for this business appears to be the location of a Postal Annex store. The BBB does not know if this business has a physical address.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.