BBB Business Review
This Business is not BBB accredited
Phone: (877) 978-1761 Fax: (619) 374-2476 113 W G St #510, San Diego, CA 92101 View Additional Web Addresses
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This company offers social marketplace services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for FanBox include:
- 10 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for FanBox include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 146 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||40|
|Total Closed Complaints||146|
Additional Complaint Information
Consumer complaints allege charges appearing on their cell phone bills for services that they did not authorize and/or were unaware of. Some consumers state that they receive a text message stating they will be charge $9.95 unless they type "stop" and reply. Some consumers are still charged even if they follow these instructions. Consumers that contact the company directly for refund of services state they have difficulty obtaining any refund. Additionally consumers allege that the company is sending out text messages to individuals in their address book making the text appear to be from them and not a company. The text indicates that the individual has sent you a slide show to view. When recipients attempt to view the slide show they are unaware that they are signing up for a service. Many consumers don't understand what service they are being billed for.
The BBB attempted to contact the business regarding the pattern of complaints, but the business did not respond to the BBB's attempts.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Michael Pousti, CEO Ms. Debbie Reynolds, Customer Service Ms. Brandie Williams, President
Number of Employees
Online Social Media/Networking E-Mail Marketing Virtual Currency Business Opportunity Companies Internet Marketing Services
Alternate Business NamesEmpowr SMS.AC
The following Government Agency(s) or Association(s) may be able to provide you additional information:
National Fraud Information Center Internet Fraud Watch PO Box 65868, Washington DC 20035 Fax Number: 202-835-0767 http://www.fraud.org
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov
The address on file for this business appears to be the location of a Postal Annex store. The BBB does not know if this business has a physical address.