BBB Business Review

This Business is not BBB accredited


Phone: (877) 978-1761 Fax: (619) 374-2476 113 W G St #510, San Diego, CA 92101


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This company offers social marketplace services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FanBox include:

  • Length of time business has been operating
  • Response to 141 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

141 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 77
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 141

Customer Reviews Summary Read customer reviews

7 Customer Reviews on FanBox
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: June 23, 2004 Business started: 06/26/2001 in CA Business incorporated: 06/26/2001 in CA
Type of Entity


Business Management
Mr. Michael Pousti, CEO Ms. Brandie Williams, President
Contact Information
Principal: Mr. Michael Pousti, CEO
Principal: Ms. Brandie Williams, President
Number of Employees


Business Category

Online Social Media/Networking Virtual Currency Business Opportunity Companies Internet Marketing Services

Method(s) of Payment
FanBox accepts credit card or PayPal.
Refund and Exchange Policy
FanBox offers a no-questions-asked refund policy.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

National Fraud Information Center Internet Fraud Watch PO Box 65868, Washington DC 20035 Fax Number: 202-835-0767

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580

Federal Communications Commission (FCC) 4542 Ruffner St. #370, San Diego CA 92111 Phone Number: 1 (888) 225-5322 Fax Number: (619) 557-7158

Additional Information

The address on file for this business appears to be the location of a Postal Annex store. The BBB does not know if this business has a physical address.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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