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This business is not BBB accredited.


Phone: (877) 978-1761 Fax: (619) 374-2476 611 K St #B-411, San Diego, CA 92101 View Additional Email Addresses http://www.fanbox.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers advertising services on a social network platform.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FanBox include:

  • Length of time business has been operating
  • Response to 138 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

138 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 72
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 138

Customer Reviews Summary Read customer reviews

22 Customer Reviews on FanBox
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 22

Additional Information

BBB file opened: June 23, 2004 Business started: 06/26/2001 in CA Business incorporated 06/26/2001 in CA
Type of Entity


Contact Information
Customer Contact: Ms. Ashley Woodward, FanBox Representative
Number of Employees


Business Category

Online Social Media/Networking Virtual Currency Business Opportunity Companies Internet Marketing Services

Method(s) of Payment
FanBox accepts credit card or PayPal.
Refund and Exchange Policy
FanBox offers a no-questions-asked refund policy.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

National Fraud Information Center Internet Fraud Watch PO Box 65868, Washington DC 20035 Fax Number: 202-835-0767 http://www.fraud.org

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Federal Communications Commission (FCC) 4542 Ruffner St. #370, San Diego CA 92111 Phone Number: 1 (888) 225-5322 Fax Number: (619) 557-7158 http://www.fcc.gov fccinfo@fcc.gov

Additional Information

The address on file for this business appears to be the location of a Postal Annex store. The BBB does not know if this business has a physical address.

Industry Tips
Business Opportunities Identity Theft Internet Shopping Phony Invoices SMS Phishing (Smishing) Spam/ Unwanted E-mail

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.