If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers moving and storage services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Daly Movers Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Daly Movers Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 0182890.
Type of Entity
Business ManagementMr. William Martin, Owner
Number of Employees
Moving & Storage Company Movers
Alternate Business NamesAl & Son Arpin Van Lines Agency Box Stop Pack 'n' Ship
On December 3, 2015 BBB contacted the company regarding being licensed with the U.S. Department of Transportation because the business offers out of state moving services. The BBB is still awaiting a reply from the business. The BBB encourages you to contact the following agency to confirm this information: https://www.transportation.gov/
Industry TipsMoving Companies
10612 Stanford Ave
Garden Grove, CA 92840 (800) 395-6683 (714) 547-1791 (714) 537-7790 (714) 538-2831 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 395-6683(Phone)
- (714) 547-1791(Phone)
- (714) 537-7790(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A move was completed on 31 March 2016 through this company. During this move, the company acted unprofessionally, for example: Severe lack of communication before move - company refused to take any planning actions until a few days before pack up. I scheduled pack up and delivery dates months in advance and they tried to pack more than a week early and delivered late. Our loading crew (consisting of **** and *******, performed in *******) was rude, unprofessional, unorganized, and insulting to my family - insulted my fiance and refused to perform services on several items because they were 'breakable' and 'not worth enough'. They packed all items in an unprofessional, total unsatisfactory manner resulting in many damaged items and packed half of items (many fragile) in oversized 'wardrobe boxes' which are designated solely for clothing items and not standard goods. Our belongings were not wrapped with any sort of care or protection. The total pack up process lasted more than 13 hours for a small apartment due to lack of planning and professionalism. The company failed to maintain accountability for my items during the move (left unattended and unsupervised for two hours in common areas) and failed to inventory items during the move as required. Not all items arrived at the final destination. Finally, the company attempted to coerce me to allow them access to my apartment without my presence.
Desired Settlement: Response from company over policies and procedures, and to correct deficiencies with the moving team mentioned who insulted and attempted to coerce me to reduce the security of my apartment/demand access to my household without my permission or attendance.
We sincerely apologize for the poor service you received on you recent relocation. We pride ourselves on providing outstanding customer service and we will use this bad experience to improve.
That said, on interstate moves such as these we are often left at the mercy of the local moving companies from which we hire labor to pack and load shipments. In your case, ***** * was our driver and the help that he hired came from the local agent. They were background checked, but apparently lacked both customer service and packing skills. Again, we apologize that problems in our industry impacted your moving experience.
Better Business Bureau:
Additionally, the response's brevity shows additional lack of care with these issues. The response provides virtually no effort in resolving the claims indicated. I am most dissatisfied with the nature of this response and request both additional information and action.
(Attachment, full letter mailed to company address as noted).
Read Complaint Details
Complaint: Client was contracted by the company I work for to move my personal items across the country as part of a corporate relocation. My marble table was broken in-transit. While I understand things break and accidents happen, the storage crate it was packed in was damaged. I documented, took pictures, sent written notifications and was more than flexible with replacement and refund procedures for resolution. Today is a year to the date from the original furniture pick-up date and the issue has still not been resolved. Business practices, level of professionalism and customer service are unacceptable.
Desired Settlement: A full 8-months after moving my household, this company finally kept an arranged appointment to pick up the table to evaluate repairs. Upon doing so, there has been no communication or status updates over the last two months since my follow up on 9/6/13. After being more than flexible with the process, I now expect nothing less than full compensation for the item damaged by Daly Movers.
We apologize for the unreasonable delay in settling this claim. We were attempting to have this item repaired, but being unable to find a decent repair facility in New York, we decided to have the item shipped back to California to have it looked at by a marble firm we have done work with in the past and trust. The shipper was advised of this process, and has understandably run out of patience. Unfortunately, our firm is unable to repair the piece because critical pieces are missing. We will therefore cash the shipper out. To that end we are currently securing several replacement estimates on which this settlement will be based. We anticipate full and complete claim settlement within several weeks of this response dated 1/27/14.
Better Business Bureau:
My customer concerns have not been followed up in a timely manner. In response to my BBB customer claim, there is a serious lack of urgency by this business to resolve an issue that occurred over a year ago. While Daly Movers confirms there has been an "unreasonable delay in settling this claim,” they again fail to outline a deadline to resolution. As indicated in their statement "we anticipate settlement within several weeks,” the schedule toward resolution is inappropriately vague.
This company broke my table in transit and rather than accommodate the customer to replace it, they have demonstrated a pattern for disregarding service to the customer.
To review the order of events: damaged upon arrival, photos were sent to the business that clearly illustrate that there were critical missing pieces (marble churned to dust) prior to the repair measures they outline (sample photo attached). These pictures show a crate surrounding the packed table was also broken, with the protecting wood splintered of the frame. Opening the crate upon arrival, their movers were also witnesses to this.
Rather than compensate for damages at that time, it was the business’ chosen path to attempt to resolve the matter by fixing the table. Yet, they are a moving company who failed to pick up the table until over 8 months from the time when the piece was delivered. On 8/22, they chose to only take the table top for repair (not the base) and now 5 months later state they are going to get estimates on the value of the item. However, the replacement value of a table cannot be fairly estimated with only half the table (table top). A picture of the tables designer base (which they do not have) is attached.
This business failed to notify me that they received the broken table, communicate their measures to resolve the matter and has lost my trust in following through on compensation for an item they broke. The BBB accreditation of this business needs to be reconsidered.]
Business Response: We sincerely apologize for any inconvenience we have caused. Our intentions were honest and honorable but for a variety of reasons we failed to resolve the claim in an expedient manner. After speaking with the marble company we use- Chiarini Marble and Stone --(one of the best in the nation and the reason why we shipped the piece back to Ca) they reported that the $2000 replacement cost is reasonable. Therefore, we will issue payment in that amount in our next check run. After thirty five years of exemplary customer service, please do not judge us by this mistake. **** ******, President, Daly Movers.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
|11/26/2013||Problems with Product/Service|