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BBB Accredited Business since

Two Men Will Move You

Phone: (619) 296-7995 Fax: (619) 296-7704 3571 Pacific Hwy, San Diego, CA 92101 http://www.twomenwillmoveyou.com


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Description

This company offers household and office moving services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Two Men Will Move You meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Two Men Will Move You include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Two Men Will Move You
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1979 Business started: 01/01/1965 in CA Business incorporated 03/01/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
http://www.cpuc.ca.gov
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 0132907.

Type of Entity

Corporation

Business Management
Ms. Kathleen Nutter, President Mr. Donald Nutter, Vice President
Contact Information
Principal: Ms. Kathleen Nutter, President
Number of Employees

25

Business Category

Movers Moving Services - Labor & Materials Packing & Crating Service Movers - Office

Alternate Business Names
Two Guys Relocation Systems Inc
BBB Program Participation

BBB Yellow Pages

Industry Tips
Moving Companies

Additional Locations

  • 3571 Pacific Hwy

    San Diego, CA 92101 (619) 296-7995

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/12/2015 Problems with Product/Service
2/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: A new television in its sealed box disappeared during a move on November 2, 2014. Two Men Will Move You was the moving company that performed the move. The moving company indicated that since I did not sign up for special insurance they would only pay $.06 per pound. They increased the amount to $50.00. However, this new TV costs $150. There was nobody other than my wife and I and the two movers in either apartment. I thought I was hiring a company who would be responsible for moving my property. I expected them to be diligent while they loaded our property into their truck and moved it into our new place. Obviously, they were not. Whenever I called they said they would call me back. They never did. We got the impression that they were just hoping that we would go away. I could not in good conscience recommend this company to relatives, friends, and colleagues.

Desired Settlement: Fully reimbursed for the loss.

Business Response: 2 FEBRUARY 2015

******* * ******* ******
**** *** ********
********** ** *****

Dear ******* & ******* ******:

On 7 January 2015, our check No. *****, dated 7 January 2015, was mailed
to **** *** ********, ********** *** *****, which was settled for
more than the 60 cents per pound per article selected by you. This
check has not cleared our bank.

The other option was actual cash value at the cost to the customer of
$140.00 for $20,000 coverage. This option was not selected.

However, in case the options were not fully explained by the driver, we
intend to show our goodwill by offering an additional $94.39 for full
coverage of the television.

We have enclosed our check in the amount of $94.39. This check and the
$50.00 adds to $144.39.

Sincerely,


** ** ******
Claims Department

11/25/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Two Men Will Move You
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)