Business ProfileforSullivan Moving & Storage

Thugs with no moral compass. The experience was a nightmare. The scheduling was handled by ****, she booked packers for 2 jobs on the same day. The estimate was 145boxes, but she scheduled them for half a day. ****, the driver had only 1 motive, to drop off the boxes at any cost. He started dumping items into boxes instead of letting the packers, pack them. At the destination, he came to check the driveway and decided to use a large truck along a narrow driveway and ruined the landscaping. We did give special instructions to **** (the salesman), **** (the scheduler) and **** (the driver). In addition, **** is disrespectful with the items of value. For instance, there was a potting table made by my husband and my little one. **** referred to is as, "strange looking table". In reference to another piece of furniture he said, "where do you want the faded couch". Even though we paid good money, he hired a bunch of local hoodlums to do the unpacking and scheduled them after another move on the 17th even though we said it was OK to deliver it anytime before the 19th. The movers were rude, trashed the place, did not use material to protect the floors or the walls. Made a mess of white carpets in the master bed. Did not assemble any of the items. When they charge almost 30K I think it is OK for me to expect that they a) treat my stuff with respect b) Not break/damage almost every item they touched c) assemble items that were disassembled by them. And then there is ******(?) from claims processing, I reported that the furniture was not assemble, landscape was ruined, walls were dented, carpet messed up. When I called back to follow up she did not remember who I was and claimed that I did not talk to her, even though I have a voice message from her. She mailed a check for $150 for all the damages!! Good luck finding a better moving company, stay away from this one.

Thank you for providing the feedback, *******. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. We understand you've recently come to a settlement with our claims team. Should you have any further questions or concerns, please remain in contact with your claims representative.