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BBB Accredited Business sinceAdditional Locations
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This company offers moving and storage.
A BBB Accredited Business since
BBB has determined that San Diego Van & Storage Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 0071943.
Department of Transportation
USDOT C-75 Room 4137, Washington DC 20590
Phone Number: (202) 366-2220
The number is 125563.
Type of Entity
Business ManagementMs. Elaine McFarland, Vice President
Number of Employees
Movers Moving Services - Labor & Materials Packing & Crating Service Storage Units - Household & Commercial Movers - Office Moving & Storage Company Movers - International Relocation Service
Alternate Business NamesSan Diego Van & Storage Agent of Mayflower
BBB Program Participation
BBB Yellow Pages
Industry TipsMoving Companies
1154 Grand Ave
San Marcos, CA 92069 (760) 582-5545 Directions
120 S 20th St
San Diego, CA 92113 Directions
1426 Fayette St
El Cajon, CA 92020 (619) 202-1900 Directions
1944 Commercial St
San Diego, CA 92113 (619) 449-2600 (800) 200-6683 (760) 744-4114 (858) 578-2000 (866) 314-7275 Directions
9320 Miramar Rd
San Diego, CA 92126 (858) 432-2777 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (619) 449-2600(Phone)
- (800) 200-6683(Phone)
- (760) 744-4114(Phone)
- (858) 432-2777(Phone)
- (866) 314-7275(Phone)
- (619) 202-1900(Phone)
- (760) 582-5545(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Good Morning, I usually hate complaining about stuff like this. I do understand that most businesses have a time window for delivery, but we had to go out of our way to actually be there between a certain time and the business could not accommodate with me in regards to date or time. I had to go out of my way to ask my Mother to leave work early to help me out and specified to please be notified an hour in advance before their arrival as she was coming from San Marcos to Fallbrook. This was specified in the notes as well. The employee called ME saying they would be there in 20 minutes and I told them what I had been told by the individual who scheduled the delivery. They were given another call number and given specific instructions on the paper to call an hour in advance. The individual then told me that if no one was home they leave and go to their next stop. I explained to them further the situation and the guy hung up on me. They then called my mother and told her that they would give her extra time, but if she wasn't there in an additional 20 minutes, they could not deliver. Honestly, this is something I will not do again. Like I said, I understand the delivery window, but to call 20 minutes before and then hanging up once I told them that someone was on their way but that they may not get there in time due to the fact that they did not follow instructions is horrible customer service.
Desired Settlement: I really would like a refund on the cost I paid for having this item delivered to a specified room. Horrible customer service and could not follow instructions that were clearly written on paper.
We are in receipt of the complaint filed by the above referenced individual. We are very sorry Ms. ***** found fault with our services.
We provide delivery services to internet furniture/commodity sales venues, such as Nonstop, Wayfair, etc. as part of our customer base. Ms. ***** purchased a dresser from one of these entities and San Diego Van & Storage Company provided the delivery services.
Our customer requires we provide the purchaser with a four hour delivery window on the delivery date, and a phone call twenty to thirty minutes prior to our arrival. Ms. *****'s delivery was scheduled for the window from 12:00PM to 4:00PM. She wanted delivery after four o'clock and a phone call one hour before our arrival. She was advised we would make every effort to honor her request, but that it might not be possible to accommodate her completely.
We perform over one thousand deliveries per month. The trucks are loaded with up to 20 stops with items placed onboard in order of delivery. This is the first complaint received about our delivery Services.
In Ms. *****'s case, phone calls were made to advise of our pending arrival. During one of the calls the cell phone cut out, but our delivery personnel did not hang up on Ms. *****. Our written records indicate S. ***** signed for the delivery to her residence at 4:30PM, after 4:00PM as she originally requested.
We have contacted our contract customer from which Ms. ***** purchased her dresser. They have agreed to refund to Ms. ***** the amount she paid for delivery. We believe this to be a most generous offer on their part.
Again, we are sorry that, despite our best efforts, our services did not meet Ms. *****'s expectations. Thank you for bringing this matter to our attention.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.