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BBB Accredited Business sinceAdditional Locations
Phone: (858) 487-6683 Fax: (858) 487-3197 10895 Thornmint Rd #E, San Diego, CA 92127
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers moving and storage services for local, interstate, and international needs.
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A BBB Accredited Business since
BBB has determined that Bernardo Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bernardo Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 92591.
Type of Entity
Business ManagementMs. Karen Snead, Owner Mr. David Price, General Manager
Number of Employees
Movers Movers - Office Moving & Storage Company Movers - International
Alternate Business NamesBernardo Moving Inc Wheaton Worldwide Moving
BBB Program Participation
BBB Yellow Pages
Industry TipsMoving Companies
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Bernardo Moving Storage was hired to move our household in Aug 2013. We obtained a "Not to Exceed Proposal" from them on 6/22/13. In the proposal, the items are listed below: Local transportation & Labor (2 van & 6 Men) $2,116 (charge we agree to pay) Insurance (optional) $ 124 (charge we agree to pay) Cartons, Packing and unpacking (based on the actual amt used) $1,413 (charges only incurred partial of $860) Total Not to Exceed Cost $3,529 We scheduled them to come and pack our household prior to the move, however, the packing staff only packed kitchen and garage, the rest of the household and paintings were not packed. On the moving day, they brought 2 vans and 7 pple (which was not our request to add more pple), and they helped to pack up some items that were not packed on the packing day. At the end of the moving day, they gave me a bill of $4,375 stating that they incurred more time than anticipated. In their bill, the actual packing labor and boxes only totaled to $860 (less than estimated $1,413 since they didn't pack as much as we wanted them to). ***** ***** stated that they incurred more time than originally anticipated. I disagree because they are charging the actual packing labor and material fees per carton on the day of move and they can't double charge the time. The fact that they had not packed all my household prior to the move, so they had to incur more time to pack them on the day of the move is not customer's fault. Therefore, I disagree to pay more than what it was stated on the original "not to exceed quote". Further, their owner ***** ***** told me that I can keep the moving pads with a deposit if I need them for a couple of months during remodeling, however, in their final bill it became "rental fee" of $250. I called ***** stating that I would not want them if they charge me rental fees. She said fine then return them to us. So I did it within a week. After I dropped the pads off, on my way to work, I called ***** to let her know that the pads were dropped off. She said "you can go to the front office to ask for $250 check" I told her that i was on my way to work and asked her to mail it to me. Now they denied this and i never received the refund. Further, they are extremely unprofessional in handling this matter. They chose to ignore my voice mail and emails. I had to go through my credit card company to dispute the charges. I was hoping that they would be more coorporate with customers.
Desired Settlement: I agree to pay for the following that were actually incurred and agreed upon: $2,116 labor and transportation $ 124 insurance $ 465 packing labor $ 366 packing materials $ 30 sales tax $ 133 deposit for wardrobe which i should get refund upon returning them $3,234 total amount What they actually charged: $4,375 total charged to my credit card (which i am disputing) $1,141 Expected refund
Business Response: Although we do not agree with the explanation given by Ms. ******* regarding the rational for disputing her credit card charge, we chose not challenge that dispute and $831.94 was removed from our account by the credit card company on 8/27/2013.
The rental charge for the pads that were left the day of the move was to cover in part the cost of replacing those pads on the truck with new pads. Although I do not believe this charge is unreasonable I will refund that rental amount.
The wardrobe deposit will be returned to Ms. ******* when she returns those wardrobes to us. Those are also equipment that we use on our trucks and had to be replaced as well. She was informed that the deposit would be returned when she returns them or we would charge a $50 p/u charge if we have to send someone to pick them up.
We will refund $383.00 if she returns the items above and $333.00 if we p/u the wardrobes. If the wardrobes are not returned we will refund $250.00