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BBB Accredited Business since
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This company offers moving and storage services.
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A BBB Accredited Business since
BBB has determined that Bartle Brothers Moving Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bartle Brothers Moving Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is MTR0189253.
Type of Entity
Business ManagementMr. Chris Bartle, President
Number of Employees
Industry TipsMoving Companies
5965 Cirrus St
San Diego, CA 92110 (858) 547-0783 (619) 291-9950 (760) 444-8514 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (619) 291-9950(Phone)
- (760) 444-8514(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Moving company was scheduled to arrive at 8:30 am, ***** the owner called at 8 am and stated they would be 30 minutes late, drivers did not show up until 9:36 an hour after the scheduled time, and 30 minutes past the new time. The truck they arrived in was too small to move an 1800 sq ft home. They stated during the walk-thru that they might have to take a second trip. Keep in mind, I moved 4 years ago with the same items from a 2 story home to the on level home, it took less than 4 hours with 3 men-larger truck. I fully understand that I scheduled 2 men to move this time, and the time would be longer, but not 4.25 hours longer. The driver spend more time, trying to "tetrus" the items in the truck than actually moving the items, ordering the other mover around, and telling me that "I could assist" to speed things up. I wouldn't have hired movers if I could do it myself. The movers also did not come with power tools to disassemble large furniture (bed sets). The last movers moved quickly, safely, without complaining. ***** also stated that items could be left inside the dressers, not the case, the movers let me know that it was too heavy. I called ***** later in the day to share my concern about the amount of time it was taking them to move, and he had an attitude, said he would get back to me, and I still have not received a call. The driver also had an attitude when I stated my concern with him, and then proceeded to tell me I could help unload. My mom and I both helped fold the blankets used to pad the truck in order for them to quickly finish. There were only two bedrooms upstairs that required minor boxes and furniture. The rest of the house was floor to floor moving. After signing the final paperwork, the driver stated "this is when you would give me a tip." I let him know that that was not going to happen. He proceeded to tell my brother in law that I did not tip them on the drive out. Unprofessional, rude, purposely worked slowly to take time, owner had poor costumer service.
Desired Settlement: Refund of 177.75, which would be billing for 6 hours. Two additional hours of moving I feel is within the range, considering is was completed by another moving company, which I have a receipt for, in less than 4 hours with 3 men.
The time it took to move your household items seems appropriate based on my thirty yeas in the business and the crews history. Drawers do usually stay in the piece, however, there are many reasons why they might have to come out (piece too heavy, piece not strong enough to stay intact with the extra weight, etc. The guys determined they needed to come out and that was the best way for them to move it. About being late I did and do apologize but it happens to everyone in every industry. We called you and let you know about the delay. Also, both guys on the crew have been with me for a few years and have done a good job and made plenty of other customers happy.
Problems with Product/Service
Read Complaint Details
Complaint: On April 19th, I first contacted ***** who was a referral from another company that could not accommodate my move on April 23rd. When we spoke, ***** Bartle had confirmed that he would be able to move my personal effects but that he would confirm on Monday a time. Never heard back from him. On Tuesday, I called him to alert that I will be at the location at 9:30 at which time he informed me that the movers were already there which was 8am! I reminded him that he was to call me to confirm but since that did not happen, I was unable to be there. When I arrived, I found the driver and Lyle his helper there waiting. They came with no boxes, no tape. Luckily, I had already packed two boxes that were crystal because they came so unprepared. ***** had even said he would bring both paper and bubble wrap! I had described piece by piece which items were being moved which include a bed, two night stands, a dresser and armoire in one room, while the other room had only one armoire and tv to be moved in order to get a quote. ***** said it would no more than $300.00. I thought that was a lot but considering it was the day of the move, I ok'd it. The packers did not move as fast and were still removing furniture out of my home still at 4:00pm! They moved and damaged an armoire in which they promised to repair, but by the end of the day, Lyle said to me all I needed was a hammer and a couple of nails! I was appalled that they did not seem to care about the damage! In the end, I did not get a receipt nor did they tell me they were not going to give me one as I refused to pay the charges of $474.00! That is way over the amount they had quoted originally. I tried to contact ***** but the first time i did, he literally showed disrespect by yelling at me and the second attempt he shrugged me off and said he would call me later. It has been 1 week later and still waiting to settle this extremely disappointing matter. I would like the matter resolved by refunding the $174.00 AND paying for the repair to armoire
Desired Settlement: Refund the difference between what he quoted of $300.00 and what he charged my credit card of $474.00. I also would like to settle the damages his movers did to my armoire. I believe hiring a furniture repairman would be the appropriate thing to do. Not sure the cost, but I'm happy to contact a local furniture repairman in my area to get a cost repair estimate. This cost should be borne by the movers.
She called me in the morning and asked me what I thought it would cost. I asked her specifics of the job and told her that I would ballpark her portion of the move between $300-$350. One of a few things she left out that morning was a few extra pieces and a four hundred foot walk from the elevator to the truck (800 feet when going back and forth). Huge difference. I don't, can't, and won't give not to exceed estimates over the phone. I have to go out and look at job to do that. I told her it was a ballpark, hence $300 to $350. There is no damage done by us. My guys said nothing like that happened. Also during our conversation that afternoon she never mentioned anything of the sort. We talked on the phone about the time and other problems, like the bubble wrap which isn't true, I had shrink wrap but not bubble wrap,don't carry it, never have. And the guys being there early because she changed the time the morning of the move, which we never charged for or made any problem of the fact that we waited over an hour for her. The guys just patiently waited. During our conversation she never brought up any damage. Also we moved more than the list she gives here and she fails to mention that we loaded other stuff out of the apartment going to a different address.
Any questions please call.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First and foremost, ***** is blatantly lying as I have proof of the damaged furniture (via video and photo of the guys) and 2 witnesses. ***** failed to acknowledge that he said he would call on Monday to confirm a time for Tuesday. I'm happy to provide my phone records for proof of incoming calls from him which clearly shows dates and times as well as outgoing calls which show dates and times. Since he failed to call, I called him on the morning of the move telling him that I would be at the location before 9:30. That is when I found out the movers were already there. Not fair to me since he failed to confirm a time. In fact, his guys laughed at him and said "that sounds like him". This is also the same phone call that I discussed the cost of moving my furniture and in fact, ***** told me he is very familiar with the building ( I checked with the building management and discovered they have in fact been there prior). This realizes two things: ***** was familiar with the fact that the movers are given an elevator key so that would mean no delays for the movers and the 800 feet he indicated would have been known. I have a call into management to clarify in a statement of the actual footage for proof. Regardless, ***** gave me a quote of $300.00 and unbeknownst to me took advantage and charged overage fees to my credit card without my authorization. The other party that Bartles guys delivered the furniture to is a separate issue whereby they were hired by Shorish (another party) separately from me. Shorish purchased furniture from me (I have proof that it was sold to Shorish who then hired Bartle Moving to get it to their home. It was not my responsibility if they did not get him to sign any documents. I have proof of the sale and that it was not my furniture they delivered to another address. In fact, Shorish has told me he has disputed his credit card charges with Bartle Moving as well. I have sent this complaint to my attorney as I will not allow this company to overstep their boundaries with this scenario. If in fact, **** (Bartles guy) is denying that they damaged my furniture, I will sue him as well as I have clear proof of the incident. By law, I should have been given a receipt, but never got one. Despite no receipt, I have photos, phone records, credit card statement showing charges, and most importantly two witnesses. They ask for your credit card in advance, and write that number on the bill of laden but don't give you a receipt and as ***** said he never gives estimates? Does this sound kosher? So although, it may look like I signed an agreement to pay the charges, the paperwork was signed BEFOREHAND. This company is going to end up with a class action lawsuit as they have had many, many complaints other than now. Look them up online...they have several complaints. Unfortunately, I trusted them before I had a chance to check them out.
We obviously have two very different ideas of what went on for the move and the days before and after. If you didn't receive a call but needed to change the time why wouldn't you call the evening before to make the change. Has nothing to do with any of this, just shows what you are like. There is no explaining to or changing your mind on anything. Before any claim can be processed you need to pay the remainder of your bill( $170).