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BBB Accredited Business sinceAdditional Locations
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This company offers residential and commercial moving and/or storage services.
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A BBB Accredited Business since
BBB has determined that All Star Moving Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for All Star Moving Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is MTR0189349.
Type of Entity
Business ManagementMr. Daniel R Hernandez, Owner
Number of Employees
Movers Packing & Crating Service Storage Units - Household & Commercial Movers - Office Packaging Service Relocation Service
Method(s) of PaymentCash and all major credit cards
Industry TipsMoving Companies
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BBB Complaint Process
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Additional Phone Numbers
- (877) 959-6683(Phone)
- (858) 277-6683(Phone)
- (949) 266-6683(Phone)
- (714) 534-6683(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This is my complaint against All Star Moving of *** ********, *** *****, ****** ******* ********* ****** in Southern California. Two guys showed up late. One guy basically hid in the truck for the first 3 hours of move and did very little moving. The other guy wrapped leather sofas. That is he wrapped the top areas, but for some reason did not wrap the bottom parts of the leather sofas and recliners he ended up scrapping against the cement and around stucco walls when moving. The guy who didn't work refused to lift, push and carry heavy items. The one guy had to do 90% of the work himself which lead to furniture needing to be pushed across cement stairs, around metal guard rails and around corners in hallways which dry walls got smashed in. In one instance where the guy did not tape a baby changing table shut and the other guy refusing to lift anything the entire (expensive cherry) piece of furniture fell to the concrete ground and drawers fell out. I ended up having to move my own boxes from garage to truck because the one guy moved like a turtle and pretended he was working. One mover constantly argued with the non-working mover for not doing his part and helping. When they didn't get a tip at the end I found a big spit goubber in my garage with yellow and green mucous in it as well as fast food cups, bags from a fast food company. The owner of the company has refused to acknowledge this incident, my damages and over billing despite this move being over 2 months ago. I sent several paper letters, emails and phone calls. He has all my contact info from reserving the move, etc. No excuse for no reimbursement. One insurance adjuster/professional negotiator from Texas told me he could pay me only $60 for nearly $1,000 in damages from All Star Moving of *** ********, ****** ******* *** ****** ********** *** ********** *** *** *******. Please take responsibility for damages if you hire goons to come to my house and ruin my personal property!
Desired Settlement: 1.) To be fair and not invent or exaggerate cost of damages, first there is 3 hours in excessive billing $89 x 3 = $267. (Basically one of your guys hardly worked all day and refused to lift heavy objects which resulted in many of the damages.) 2.) At a very minimum calling several leather repair companies who told me they need to replace entire pieces of leather to do any type of decent repair it will cost $167 + $175 = $342. 3.) Damage to my cherry wood baby changing table = $240 4.) My apartment move out charges (specifically due to your movers bashing into the sheet rock when moving sofa) = $175 Total amount of damages = $757 Total amount of overcharges = $267 Total amount of reimbursement needed = $1,024
Better Business Bureau:
In response to the rejection, we have made contact with Mr. ********** privately to resolve this issue.
All Star Moving, Inc.
** ***** ********
As evident in the Settlement email to **********, ****** not only agreed to **********'s terms, but offered additional money to put a quick resolution to the situation. No response in any format has been received at the time of this email.
In regards to the delay in responding to the ********** complaint, there was unfortunately a short period of time where ****** had to attend to a personal family health issues that were beyond his control.However, Mr. ********** is neglecting to acknowledge that several attempts to settle this complaint have been avoided/evaded by him. I have attached screenshots of text messages and emails that were sent to him in effort to settle his complaint and prevent further damage to All Star Moving's exemplary reputation.
Additionally, multiple attempts to reach him at the number he provided the company as his "Day time phone number". Calls were placed on several days at different hours of the day. The calls were never answered, nor were the voice mails ever responded to. It was as if ********** never really intended to settle his complaint, but rather continue on a malicious path to hurt ******'s business.
As previously stated in earlier response, ******'s staff members that were present on the ********** move (and referred to in his complaint) are willing and able to testify in a court of law that several of **********'s claims are fraudulent in manner.Respectfully submitted,
Problems with Product/Service
Read Complaint Details
Complaint: I hired this moving company to pack and move a 2 bed condo to a 4 bed house. It took them over 7 hours to move. I was charged for 3 guys at 165.00 an hour and really got two movers. One of the movers was new and didn't know any thing. I had to constantly tell him what to do. When they packed up the condo nothing was labeled so I couldn't find anything when they were done. When They finally finished at the condo they just left and never told me they were leaving so they sat at my other house for 30 min, which I was paying for. My neighbor was kind enough to let them in or I would of paid for another 30 min. of them sitting around waiting on me. Keep in mind I didn't even know they left. I never received a call stating they had left or they were waiting at my house... When they started to unload they didn't know were anything went because nothing was labeled. I had to hump boxes upstairs because almost everything was in the incorrect place. Stuff was in my garage for my kids rooms. They charged me for wardrobe boxes that they never used. I fount 6 boxes that they stuffed my kids cloths in (no wardrobe boxes). Here is my biggest complaint. One of the movers stole my medication. I filed a police. I attempted to stop payment on check but it was to late. You "All Star Moving" got lucky on that one... My suggestion to anyone moving is to stay clear from this company. The employees are not happy about their wages and they depend on tips. Oh yeh I gave them a 100 tip because I felt bad for them. It turns out I was the chump!! Value of stolen medication $800-1000 street value. I spoke to the owner of the company and not once on the call did he ask to compensate for my disappointment. His employees stole from me..... He did offer to send somebody out to help me move boxes. I declined because it was already done by me and frankly I didn't want to see his moving company every again...
Desired Settlement: Let this be a warming..........
All Star Moving, Inc. and Mr. ***** ******** have agreed to an amicable resolution to the complaint. Mr. ******** has been compensated for his loss and has agreed that the matter is settled in full.
Problems with Product/Service
Read Complaint Details
Complaint: I hired the movers and they arrived late. Damaged my fridge, dented my dryer, liquor was missing from my garage, a dining room chair was missing . . . and much of the furniture was left in the garage by the movers. Nice to hire movers and have to have friends move the belongings because the movers placed much of the furniture and the refrigerator in the garage. When I called the owner to complain, he said that the one of the movers denied the damage. The movers noted the damage to the fridge on the receipt. When I pointed that out, he agreed to reimburse me for the damage to the fridge only. I spoke with the owner numerous times, sent him a repair estimate from ******* and was promised that the check was in the mail. That was in October. There is $950 damage to my fridge and I have spent money to have the other furniture moved and to replace the "missing items.
Desired Settlement: I would like the $950 refund so that my fridge is repaired.
Hello ******-I wanted to write to let you know that we have made contact with *******, the customer and are in the process of rectifying the situation she had with the company. We have communicated via email and are hopeful to receive a call from her to my Acting Manager, ***** ******** this week for resolution. Thank you!
Read Complaint Details
Complaint: I purchased a Living Social gift voucher for my sister for 2 hours of moving service with All Star Movers for $95. I read all of the fine print. My sister called and made the appointment before I purchased the voucher to make sure that it would work for her, which it did. However, when the movers arrived, they told her that there would be a 4 hour minimum. My sister explained that it did not state that on the voucher and no one ever told her that. They said they were sorry but that was their policy, but maybe they could figure something out. In the end, my sister had to pay an additional $158 on top of the $95 voucher that I purchased totaling $253 for 2 hours of moving service.
Desired Settlement: My sister should be refunded the additional $158.
I have always answered every phone call that we schedule as the owner of the company which I take pride in . I explain that we have a 4 hour minimum as well as a California State law double travel time . This coupon from Living Social can be used for 2 of those hours as a discounted rate . When the customer called me before signing the contract I was happy to explain the 4 hour minimum again with her , she asked if we could work something out in the end which I agreed . My employees finished the job around the 3 hour mark with some travel time so we adjusted her bill to $158 instead of our normal $208 with this coupon , the customer was asked 3 times if she was alright with this in which she agreed in closing the person writing this complaint DID NOT sign our bill of lading and was NOT present during scheduling or paying this bill .
All Star Moving,Inc.
Better Business Bureau:
I again answer every single phone call to schedule each and every move . I explain our 4 hour minimum in full detail with all other charges ,I feel for this women who was helping her sister as this is only $158.00 but it is the pinnacle that we do not schedule any move for less than the 4 hour minimum and the fact that this coupon does not even cover this area . Please see "service areas zip codes " that was provided by Ms. ***** . I am willing to talk with them as I feel again was a very nice gesture to help her sister .
Customer Reviews Summary