This business is not BBB accredited.Additional Locations
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This company offers household goods moving and storage, corporate employee relocation, office and industrial moving, warehousing and distribution services, specialized transportation logistics and international forwarding and moving services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Alexander's Mobility Services include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Alexander's Mobility Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 0123720.
Type of Entity
Business ManagementMr. Marcus Carles Mr. Donald C Hill, President & CEO Mr. David Frank, General Manager
Number of Employees
Alternate Business NamesAlexander's Moving & Storage Stanley G Alexander Inc
Industry TipsMoving Companies
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BBB Complaint Process
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Additional Phone Numbers
- (714) 296-1853(Phone)
- (714) 731-1658(Phone)
- (714) 731-6290(Phone)
- (800) 328-5673(Phone)
- (800) 458-2648(Phone)
- (800) 547-7703(Phone)
- (800) 550-0217(Phone)
- (800) 627-3990(Phone)
- (800) 654-6556(Phone)
- (800) 658-5658(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Alexander's Mobility was contracted by company to perform my interstate relocation. Upon moving furniture out of my ******* home, one of the movers damaged my hardwood flooring. The company has denied my claim indicating that the cause of damage was a lack of subflooring. I have had multiple items of furniture moved in and out of that location, with no damage to the flooring. This was the only time damage occurred and it was due to the act of one of Alexander's Mobility's employees.
Desired Settlement: I request that Alexander's Mibity Services repair the damage to the floor that their employee caused.
|1/6/2014||Problems with Product/Service|
|7/17/2013||Problems with Product/Service|