This business is not BBB accredited.

Alexander's Mobility Services

Additional Locations

Phone: (800) 722-6286 Fax: (714) 242-7776 View Additional Phone Numbers 2942 Dow Ave, Tustin, CA 92780 View Additional Email Addresses http://www.alexanders.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers household goods moving and storage, corporate employee relocation, office and industrial moving, warehousing and distribution services, specialized transportation logistics and international forwarding and moving services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Alexander's Mobility Services include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Alexander's Mobility Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alexander's Mobility Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 05, 1997 Business started: 01/01/1953 in CA Business incorporated 01/11/1978 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
http://www.cpuc.ca.gov
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is 0123720.

Type of Entity

Corporation

Business Management
Mr. Marcus Carles Mr. Donald C Hill, President & CEO Mr. David Frank, General Manager
Contact Information
Principal: Mr. Marcus Carles
Principal: Mr. Donald C Hill, President & CEO
Number of Employees

50

Business Category

Movers

Alternate Business Names
Alexander's Moving & Storage Stanley G Alexander Inc
Industry Tips
Moving Companies

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    13200 Danielson St #B

    Poway, CA 92064 (858) 292-5100

  • THIS LOCATION IS NOT BBB ACCREDITED

    2942 Dow Ave

    Tustin, CA 92780 (714) 731-1658 (800) 722-6286

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Alexander's Mobility was contracted by company to perform my interstate relocation. Upon moving furniture out of my ******* home, one of the movers damaged my hardwood flooring. The company has denied my claim indicating that the cause of damage was a lack of subflooring. I have had multiple items of furniture moved in and out of that location, with no damage to the flooring. This was the only time damage occurred and it was due to the act of one of Alexander's Mobility's employees.

Desired Settlement: I request that Alexander's Mibity Services repair the damage to the floor that their employee caused.

1/6/2014 Problems with Product/Service
7/17/2013 Problems with Product/Service